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From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
References: <CAJJC09O23ouB8F6iefA1jvsFT35hc1O0ngQYL3H9fKvP+-ATMw@mail.gmail.com> <010201d82908$e9d29980$bd77cc80$@sapasequipment.com> <CAJJC09MgeF4MJcmjQXbwR8DEodbeUZF4q7Bvkv1=jNACn61fzg@mail.gmail.com> <002401d82924$5a316e20$0e944a60$@sapasequipment.com> <CAJJC09M52EBvdqWKfNX5LZwCUY8mV4gXwqohQyvMy7GRFL8DYQ@mail.gmail.com>
In-Reply-To: <CAJJC09M52EBvdqWKfNX5LZwCUY8mV4gXwqohQyvMy7GRFL8DYQ@mail.gmail.com>
Subject: RE: Problem with the
Date: Fri, 25 Feb 2022 07:46:55 -0600
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Good morning Kay.

Please confirm Paypal reimbursement.  Trying to reach technician at personal 
chemistry to discuss this issue.  Details forthcoming,  Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu>
Sent: Thursday, February 24, 2022 4:21 PM
To: rcruz@sapasequipment.com
Subject: Re: Problem with the

Refund- please use my email address: s-tsai@wiu.edu <mailto:s-tsai@wiu.edu>

Instrument issue- Please see the attachments and let me know if we got the 
right information for you.

Thanks,

Kay

On Wed, Feb 23, 2022 at 8:15 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Please send me the email address you want me to deposit to on Paypal.  I 
will forward an invoice thereafter for your records.

My apologies, I need atleast 5 other people to help me as I am literally 
overwhelmed and forget.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 5:07 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Problem with the

Wow, you are amazingly fast!!!

That's wonderful. Thank you. Let me get a hold of them and get back to you 
soon.

No, I didn't receive any calls though. But, I'm sure you have been working 
on it. :)

Yes, you can do it through paypal, but I'll need an invoice (or a document) 
that shows the refund credits. Let me know if I didn't answer your question.

On Wed, Feb 23, 2022 at 4:58 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay,

Sorry about the issues.   So, the best thing is we involved the Emry 
technicians as well.   We will contact them but in the meantime if you could 
send us a picture of the plate( including serial number) it would be 
appreciated.

BTW, did we call you with the refund for the freight?  If not, can I send 
you the funds via Paypal?

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 4:51 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Subject: Problem with the

Hi Richard,

The faculty is having some issue with the instrument we got from you 
(personal chemistry Emrys Optimizer microwave synthesizer). I was wondering 
if there is a way you could or anyone from your end could help.

Here is what they said:

The chord we bought worked for the microwave. However, I believe there is 
something malfunctioning with the sampler arm detector. We try to start a 
reaction and the error message keeps telling us to make sure nothing is 
blocking the sampler arm even though nothing is there.

I value your expertise on this.  Any idea of how to fix this? Any 
suggestions? Do you have a tech person that we can speak to?

Thanks,

Kay

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning Kay.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Please confirm Paypal reimbursement.=C2=A0 Trying to =
reach technician at personal chemistry to discuss this issue.=C2=A0 =
Details forthcoming,=C2=A0 Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Tsai, Shu-Hui =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Thursday, February 24, 2022 4:21 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: Problem =
with the<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>Refund- please use my email address: <a =
href=3D"mailto:s-tsai@wiu.edu">s-tsai@wiu.edu</a><o:p></o:p></p></div><di=
v><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Instrument issue- Please see the attachments and let =
me know if we got the right information for =
you.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Wed, Feb 23, 2022 at 8:15 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please send =
me the email address you want me to deposit to on Paypal.&nbsp; I will =
forward an invoice thereafter for your records.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
apologies, I need atleast 5 other people to help me as I am literally =
overwhelmed and forget.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 5:07 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Problem with the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Wow, you =
are amazingly fast!!! <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
wonderful. Thank you. Let me get a hold of them and get back to you =
soon.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>No, I =
didn't receive any calls though. But, I'm sure you have been working on =
it. :)<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, you =
can do it through paypal, but I'll need an invoice (or a document) that =
shows the refund credits. Let me know if I didn't answer your =
question.<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Feb =
23, 2022 at 4:58 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry about =
the issues.&nbsp;&nbsp; So, the best thing is we involved the Emry =
technicians as well.&nbsp;&nbsp; We will contact them but in the =
meantime if you could send us a picture of the plate( including serial =
number) it would be appreciated.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BTW, did we =
call you with the refund for the freight?&nbsp; If not, can I send you =
the funds via Paypal?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,&nbsp=
; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 4:51 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Shu-Hui =
Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Subject:</b> Problem with =
the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
is having some issue with the instrument we got from you (personal =
chemistry Emrys Optimizer microwave synthesizer). I was wondering if =
there is a way you could or anyone from your end could help.&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is =
what they said: <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The chord =
we bought worked for the microwave. However, I believe there is =
something malfunctioning with the sampler arm detector. We try to start =
a reaction and the error message keeps telling us to make sure nothing =
is blocking the sampler arm even though nothing is there. =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I value =
your expertise on this.&nbsp; Any idea of how&nbsp;to fix this? Any =
suggestions? Do you have a tech person that we can speak =
to?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>-- =
<o:p></o:p></p><div><div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div></div></div></div></div></div></div></div></div></div></div></blo=
ckquote></div></div></div></blockquote></div></div></body></html>
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