Da

✏️ Editing: 1646758931.M26708P3304206.aristoteles.x5servers.com,S=68553,W=69902:2,S

From: <rcruz@sapasequipment.com>
To: "'Whit Schallhorn'" <ntg10010@reply.repairshopr.com>
References: <62278afa3d24d_1b3fdc02bb9f54472227@378066ca-ca41-47e2-a371-2cc023690028.mail>
In-Reply-To: <62278afa3d24d_1b3fdc02bb9f54472227@378066ca-ca41-47e2-a371-2cc023690028.mail>
Subject: RE: HP Tower, Vista, check to see if Microscope software is on it, get installed software list, hoping Microscope software is on it then need to get it running (message id: 51845355)
Date: Tue, 8 Mar 2022 11:02:06 -0600
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OK, so for clarity sake, you would guarantee I will have access to this
software on the desktop I brought in for a period of 10 days?  If so,
please proceed with repairs.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsapaseq
uipment.com%2F&data=04%7C01%7Cguillermo.lozanoonrubia%40mail.utoronto.ca%7
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wQJVAM1HNyToLD%2FkLf6whBHy8%3D&reserved=0> https://sapasequipment.com

From: Whit Schallhorn <ntg10010@reply.repairshopr.com> 
Sent: Tuesday, March 8, 2022 10:58 AM
To: rcruz@sapasequipment.com
Subject: HP Tower, Vista, check to see if Microscope software is on it,
get installed software list, hoping Microscope software is on it then need
to get it running (message id: 51845355)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_Til
ted-Nerd-Logo.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 5420

_____

Update Subject: Update

Whit Schallhorn

Tue 03-08-22 10:57 AM

Richard,

Our happiness guarantee will apply to the work we perform; any issues
directly related to it within 10 days and we will make it right. The
memory kit will be covered by manufacturer warranty for several years.
Also, you will not be billed for the service if we cannot get the PC
working.

Best, 
Whit

customer-reply

Tue 03-08-22 10:53 AM

I am leaning towards option 3; the first two options are cost prohibitive.

Question, what is your warranty period if I proceed with option 3?
Meaning, 
would I be responsible for the cost of $249 if you cant get it working? I 
understand your explanation that the repair may not last very long.

From: Jennifer Dryer <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Tuesday, March 8, 2022 10:24 AM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: HP Tower, Vista, check to see if Microscope software is on it,
get 
installed software list, hoping Microscope software is on it then need to 
get it running (message id: 51845355)

Jennifer Dryer

Tue 03-08-22 10:24 AM

Richard,

The problem is the InStudio software is not portable. It requires
installation, which does not translate between copies of Windows without
some very sketchy recovery work, which may or may not be successful. We
heard back from Pixera, they gave us an option to include with ours, which
we will need to quote and get approval on to move forward. Here are the
options:

1) Replace the software from OEM media. For this I will need to have the
model number of the camera. The product media runs $1,159.99 and the ETA
is unknown at this time. Our labor would run $249 for installation and
configuration (it must be run on a 32-bit operating system, 64-bit will
not work, so we will need to reload one of your PC's or provide a
refurbished PC from our shop @ $499). Max total $1,907.99 + tax.

2) Extract the software to another PC. This is not a guaranteed process,
but we could try it first and then switch gears if it won't work. You
wouldn't be responsible for the labor to attempt it if unsuccessful. $447
labor would cover a recovery and also a reload of a PC for installation;
either one of yours, or one of our refurbs ($499). Everything is in-stock
to attempt this now. Max total $946 + tax.

3) Repair and continue using this PC. This is the cheapest but also
least-recommended option. Labor for the rebuild would run $249, and we'll
need a memory kit ($41.99, ETA 10 days). We cannot guarantee this PC
continues to function for much longer - we are strongly recommending
transitioning the camera to a newer machine for reliability's sake.

Let us know how you'd like to proceed. 
Best, 
Whit

customer-reply

Mon 03-07-22 06:09 PM

SMS-REPLY: Hi, did you email me quote? rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com>

customer-reply

Mon 03-07-22 11:44 AM

SMS-REPLY: Excellent, will respond today

Whit Schallhorn

Mon 03-07-22 11:44 AM

Richard,

Let us know how you'd like to proceed. 
Best, 
Whit

Whit Schallhorn

Mon 03-07-22 09:37 AM

System booted without the second 1G stick RAM, marked failed. Breaking-in

Whit Schallhorn

Fri 03-04-22 05:03 PM

Definitely a memory issue. Ran with 2 1GB sticks in primary cfg and BSOD
booting install media. Revisit 3/7

Whit Schallhorn

Fri 03-04-22 04:16 PM

Couldn't load the remote registry hive, has to be same version of Windows.
Going to make an attempt to get the machine to boot. If it will boot we
can likely migrate the app, but only if it will boot. System hung
executing diskpart in live install media. May be having a memory or
processor problem, likely memory, going to try booting w/ salvage

Whit Schallhorn

Fri 03-04-22 11:48 AM

Calling Cx.... not gonna hear from Pixera but might be able to do an app
migration. It will be sketchy and I'm going to bill it as a data recovery.

Jennifer Dryer

Wed 03-02-22 11:52 AM

Cx called to check in, let cx know that we reached out to Pixera and are
waiting to hear back.

customer-reply

Tue 03-01-22 04:55 PM

SMS-REPLY: Hi Whit 
The in-studio software should be for the microscope. Technically it's not
for the Microscope but for the camera that's mounted on the microscope.
Are you able to put it on a stick?

Whit Schallhorn

Tue 03-01-22 03:22 PM

Emailed pixera for guidance on InStudio installation, once we have next
steps we will quote the Cx to execute them or provide install packages

Whit Schallhorn

Tue 03-01-22 03:13 PM

http://www.pixera.com/software/
<http://reply.repairshopr.com/ls/click?upn=KP-2F4-2FRHEysdR05NsenC-2BiF3Jt
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This is the source of the InStudio software, but it is not freely
available for download (the required driver is). Need to contact pixera to
find out pathway for getting the Cx software back.

customer-reply

Tue 03-01-22 03:13 PM

SMS-REPLY: I have various other desktops where I am also trying to save
the software

Whit Schallhorn

Tue 03-01-22 03:12 PM

Precisely.

customer-reply

Tue 03-01-22 03:11 PM

SMS-REPLY: Understood. I don't care about the pc, just the software...

Whit Schallhorn

Tue 03-01-22 03:10 PM

Understood. We're working on next steps on this. Moving forward with this
PC is gonna be really rough; we are working on options.

customer-reply

Tue 03-01-22 03:09 PM

SMS-REPLY: I'm out of the office now but believe it's the Olympus

Whit Schallhorn

Tue 03-01-22 03:08 PM

Is your Microscope a Penguin150CL/600CL, Pro150ES/600ES, or Olympus DP-50?

customer-reply

Tue 03-01-22 02:41 PM

SMS-REPLY: A glimpse of hope ....

Whit Schallhorn

Tue 03-01-22 02:40 PM

Unknown at this time, but InStudio is the only installed software, and
there are ~3GB of digital microscope images on the drive. There's nothing
else. This is with the hard drive removed, so we haven't tried booting the
PC yet.

customer-reply

Tue 03-01-22 02:31 PM

SMS-REPLY: Not sure?? Let me find out ...are you able to retrieve it?

Whit Schallhorn

Tue 03-01-22 02:07 PM

Hi Richard, this is Whit over at Nerds to Go. The Microscope software
we're looking for - was it called InStudio?

Whit Schallhorn

Tue 03-01-22 02:05 PM

Only data on the computer is on profile kxm20251, about 3GB of digital
microscope images, checking that profile for some kind of portable
software

Whit Schallhorn

Tue 03-01-22 01:56 PM

Flash Player, Java, SoundMax are the only installations discovered by FAB

Tony Modaro

Fri 02-25-22 01:39 PM

HP Tower, Vista, check to see if Microscope software is on it, get
installed software list, hoping Microscope software is on it then need to
get it running

View your account profile online:
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_____

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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

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class=3DWordSection1><p class=3DMsoNormal>OK, so for clarity sake, you =
would guarantee I will have access to this software on the desktop I =
brought in for a period of 10 days?&nbsp; If so, please proceed with =
repairs.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'>Richard Cruz</span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'color:black'>Sapas LLC</span></b><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>713-502-3780</span><o:p></o:p></p><=
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style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Whit Schallhorn =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Tuesday, March =
8, 2022 10:58 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> HP Tower, Vista, check to =
see if Microscope software is on it, get installed software list, hoping =
Microscope software is on it then need to get it running (message id: =
51845355)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
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style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
5420<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
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class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" align=3Dcenter></span></span></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-08-22 10:57 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard,<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Our happiness guarantee will apply to the work we perform; any issues =
directly related to it within 10 days and we will make it right. The =
memory kit will be covered by manufacturer warranty for several years. =
Also, you will not be billed for the service if we cannot get the PC =
working.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Best, <br>Whit<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-08-22 10:53 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I am leaning towards option 3; the first two options are cost =
prohibitive. <o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Question, what is your warranty period if I proceed with option 3? =
Meaning, <br>would I be responsible for the cost of $249 if you cant get =
it working? I <br>understand your explanation that the repair may not =
last very long. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: Jennifer Dryer &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Tuesday, March 8, 2022 10:24 AM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: HP Tower, Vista, check to see if Microscope software is on =
it, get <br>installed software list, hoping Microscope software is on it =
then need to <br>get it running (message id: =
51845355)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jennifer Dryer<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-08-22 10:24 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard,<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>The problem is the InStudio software is not portable. It requires =
installation, which does not translate between copies of Windows without =
some very sketchy recovery work, which may or may not be successful. We =
heard back from Pixera, they gave us an option to include with ours, =
which we will need to quote and get approval on to move forward. Here =
are the options:<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>1) Replace the software from OEM media. For this I will need to have =
the model number of the camera. The product media runs $1,159.99 and the =
ETA is unknown at this time. Our labor would run $249 for installation =
and configuration (it must be run on a 32-bit operating system, 64-bit =
will not work, so we will need to reload one of your PC's or provide a =
refurbished PC from our shop @ $499). Max total $1,907.99 + =
tax.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>2) Extract the software to another PC. This is not a guaranteed =
process, but we could try it first and then switch gears if it won't =
work. You wouldn't be responsible for the labor to attempt it if =
unsuccessful. $447 labor would cover a recovery and also a reload of a =
PC for installation; either one of yours, or one of our refurbs ($499). =
Everything is in-stock to attempt this now. Max total $946 + =
tax.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>3) Repair and continue using this PC. This is the cheapest but also =
least-recommended option. Labor for the rebuild would run $249, and =
we'll need a memory kit ($41.99, ETA 10 days). We cannot guarantee this =
PC continues to function for much longer - we are strongly recommending =
transitioning the camera to a newer machine for reliability's =
sake.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Let us know how you'd like to proceed. <br>Best, =
<br>Whit<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 03-07-22 06:09 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Hi, did you email me quote? <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 03-07-22 11:44 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Excellent, will respond today =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 03-07-22 11:44 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard,<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>The problem is the InStudio software is not portable. It requires =
installation, which does not translate between copies of Windows without =
some very sketchy recovery work, which may or may not be successful. We =
heard back from Pixera, they gave us an option to include with ours, =
which we will need to quote and get approval on to move forward. Here =
are the options:<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>1) Replace the software from OEM media. For this I will need to have =
the model number of the camera. The product media runs $1,159.99 and the =
ETA is unknown at this time. Our labor would run $249 for installation =
and configuration (it must be run on a 32-bit operating system, 64-bit =
will not work, so we will need to reload one of your PC's or provide a =
refurbished PC from our shop @ $499). Max total $1,907.99 + =
tax.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>2) Extract the software to another PC. This is not a guaranteed =
process, but we could try it first and then switch gears if it won't =
work. You wouldn't be responsible for the labor to attempt it if =
unsuccessful. $447 labor would cover a recovery and also a reload of a =
PC for installation; either one of yours, or one of our refurbs ($499). =
Everything is in-stock to attempt this now. Max total $946 + tax. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>3) Repair and continue using this PC. This is the cheapest but also =
least-recommended option. Labor for the rebuild would run $249, and =
we'll need a memory kit ($41.99, ETA 10 days). We cannot guarantee this =
PC continues to function for much longer - we are strongly recommending =
transitioning the camera to a newer machine for reliability's =
sake.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Let us know how you'd like to proceed. <br>Best, <br>Whit =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 03-07-22 09:37 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>System booted without the second 1G stick RAM, marked failed. =
Breaking-in<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 03-04-22 05:03 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Definitely a memory issue. Ran with 2 1GB sticks in primary cfg and =
BSOD booting install media. Revisit 3/7<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 03-04-22 04:16 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Couldn't load the remote registry hive, has to be same version of =
Windows. Going to make an attempt to get the machine to boot. If it will =
boot we can likely migrate the app, but only if it will boot. System =
hung executing diskpart in live install media. May be having a memory or =
processor problem, likely memory, going to try booting w/ =
salvage<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 03-04-22 11:48 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Calling Cx.... not gonna hear from Pixera but might be able to do an =
app migration. It will be sketchy and I'm going to bill it as a data =
recovery.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jennifer Dryer<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 03-02-22 11:52 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Cx called to check in, let cx know that we reached out to Pixera and =
are waiting to hear back. <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 04:55 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Hi Whit <br>The in-studio software should be for the =
microscope. Technically it's not for the Microscope but for the camera =
that's mounted on the microscope. Are you able to put it on a =
stick?<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:22 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Emailed pixera for guidance on InStudio installation, once we have =
next steps we will quote the Cx to execute them or provide install =
packages<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:13 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><a =
href=3D"http://reply.repairshopr.com/ls/click?upn=3DKP-2F4-2FRHEysdR05Nse=
nC-2BiF3Jt8Uj-2Fx394Zg-2F9ddVaq2GdWoI3EEpqbchJj9Ri9-2BBOSiy_705JNWnUen-2B=
VALi0S4aOxuKK4J3a6YGlDlxVkUVHO2px7sVwLVGPhelheFRGMsp-2FOzIR-2BHROGQRglr6z=
i1H3HpkE7Q7ZORpg6eoeftdZp0DKV5pk8hWvu7gcdwDunTIWK-2BebFvYgeSclMV2D4bv7-2B=
gjtjhYgEk-2BGhyPQC-2BQAyZcaSVcIHvD8KRZ144NF-2FdsPtkNxU7g81MCzXVKymH7XyH7m=
PeZto3NiCBoBv7xKAByWL-2FBVTAXpgFTuY1b84xOWn2Gth3-2F-2BCr8Dd0b8JbrQng-3D-3=
D">http://www.pixera.com/software/</a> <br>This is the source of the =
InStudio software, but it is not freely available for download (the =
required driver is). Need to contact pixera to find out pathway for =
getting the Cx software back.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:13 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: I have various other desktops where I am also trying to =
save the software <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:12 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Precisely.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:11 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Understood. I don't care about the pc, just the =
software...<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:10 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Understood. We're working on next steps on this. Moving forward with =
this PC is gonna be really rough; we are working on =
options.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:09 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: I'm out of the office now but believe it's the Olympus =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 03:08 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Is your Microscope a Penguin150CL/600CL, Pro150ES/600ES, or Olympus =
DP-50?<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 02:41 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: A glimpse of hope ....<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 02:40 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Unknown at this time, but InStudio is the only installed software, =
and there are ~3GB of digital microscope images on the drive. There's =
nothing else. This is with the hard drive removed, so we haven't tried =
booting the PC yet.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 02:31 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Not sure?? Let me find out ...are you able to retrieve it? =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 02:07 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard, this is Whit over at Nerds to Go. The Microscope software =
we're looking for - was it called =
InStudio?<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 02:05 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Only data on the computer is on profile kxm20251, about 3GB of =
digital microscope images, checking that profile for some kind of =
portable software<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 03-01-22 01:56 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Flash Player, Java, SoundMax are the only installations discovered by =
FAB<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Tony Modaro<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 02-25-22 01:39 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>HP Tower, Vista, check to see if Microscope software is on it, get =
installed software list, hoping Microscope software is on it then need =
to get it running<o:p></o:p></span></p></div><p class=3DMsoNormal =
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