Da

✏️ Editing: 1646835658.M105198P3565214.aristoteles.x5servers.com,S=27748,W=28408:2,S

From: <rcruz@sapasequipment.com>
To: "'Schaefer Roach'" <sg-roach@wiu.edu>
Cc: "'John Determan'" <jj-determan@wiu.edu>,
	"'Shu-Hui Tsai'" <s-tsai@wiu.edu>
References: <CAJJC09O23ouB8F6iefA1jvsFT35hc1O0ngQYL3H9fKvP+-ATMw@mail.gmail.com> <010201d82908$e9d29980$bd77cc80$@sapasequipment.com> <CAJJC09MgeF4MJcmjQXbwR8DEodbeUZF4q7Bvkv1=jNACn61fzg@mail.gmail.com> <002401d82924$5a316e20$0e944a60$@sapasequipment.com> <CAJJC09M52EBvdqWKfNX5LZwCUY8mV4gXwqohQyvMy7GRFL8DYQ@mail.gmail.com> <039501d82a4e$2970bea0$7c523be0$@sapasequipment.com> <CAJJC09O3hoZZW8LXbMdwtsxpJ=sck3xsF8aU2BQi9B7UrN=A7Q@mail.gmail.com> <CAJJC09OOWkF6-31=wwAU2nvCcD7Pd22+wtzLOT6B3w4OHBZ+1A@mail.gmail.com> <012c01d83313$2ed70bb0$8c852310$@sapasequipment.com> <CAJJC09MoQPhJH3Un+0sEZt9dJ7pjZonPZd=w2JSTjGOS9dDoTQ@mail.gmail.com>
In-Reply-To: <CAJJC09MoQPhJH3Un+0sEZt9dJ7pjZonPZd=w2JSTjGOS9dDoTQ@mail.gmail.com>
Subject: RE: Problem with Emry microwave
Date: Wed, 9 Mar 2022 08:20:45 -0600
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Good morning Schaefer,

As mentioned yesterday, I will be giving you current updates; I wasn’t able 
to reach tech at Emry yesterday but we will work on it this morning.

Will keep you updated,

Rich

From: Shu-Hui Tsai <s-tsai@wiu.edu>
Sent: Tuesday, March 8, 2022 1:11 PM
To: rcruz@sapasequipment.com
Cc: John Determan <jj-determan@wiu.edu>; Schaefer Roach <sg-roach@wiu.edu>
Subject: Re: Problem with Emry microwave

Hi Rich, Schaefer & Dr. Determan will call you around 2pm.

Thank you again.

Kay

On Tue, Mar 8, 2022 at 11:37 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

My apologies.   Unfortunately I am understaffed but am reviewing with my 
tech right now.

So I have the issue as:  The chord we bought worked for the microwave. 
However, I believe there is something malfunctioning with the sampler arm 
detector. We try to start a reaction and the error message keeps telling us 
to make sure nothing is blocking the sampler arm even though nothing is 
there.

Also, can you call me to discuss a couple questions?    713-502-3780

Thanks,

Rich

From: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, March 8, 2022 11:11 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: John Determan <jj-determan@wiu.edu <mailto:jj-determan@wiu.edu> >; 
Schaefer Roach <sg-roach@wiu.edu <mailto:sg-roach@wiu.edu> >
Subject: Problem with Emry microwave

Hi Rich,

I understand you are busy, but is it possible to have the Emry technician 
contact us to get this resolved soon? Otherwise, there is no point in having 
the instrument which isn't in working condition. We would need to return the 
instrument and get a refund from you if we can't get any support from the 
technician soon.

Anyway you could help would be greatly appreciated.

Thank you.

Kay

On Fri, Mar 4, 2022 at 11:14 AM Shu-Hui Tsai <s-tsai@wiu.edu 
<mailto:s-tsai@wiu.edu> > wrote:

Hi Rich,

Have you heard from your technician yet regarding our issue? Can you please 
let us know who we should contact to get this resolved?

I have included the faculty, Dr. Determan and the grad student, Schafer in 
this email. They are the users of this instrument.  Any information you 
could provide would be greatly appreciated.

Thank you,

Kay

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Thursday, February 24, 2022 4:21 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Problem with the

Refund- please use my email address: s-tsai@wiu.edu <mailto:s-tsai@wiu.edu>

Instrument issue- Please see the attachments and let me know if we got the 
right information for you.

Thanks,

Kay

On Wed, Feb 23, 2022 at 8:15 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Please send me the email address you want me to deposit to on Paypal.  I 
will forward an invoice thereafter for your records.

My apologies, I need atleast 5 other people to help me as I am literally 
overwhelmed and forget.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 5:07 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Problem with the

Wow, you are amazingly fast!!!

That's wonderful. Thank you. Let me get a hold of them and get back to you 
soon.

No, I didn't receive any calls though. But, I'm sure you have been working 
on it. :)

Yes, you can do it through paypal, but I'll need an invoice (or a document) 
that shows the refund credits. Let me know if I didn't answer your question.

On Wed, Feb 23, 2022 at 4:58 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay,

Sorry about the issues.   So, the best thing is we involved the Emry 
technicians as well.   We will contact them but in the meantime if you could 
send us a picture of the plate( including serial number) it would be 
appreciated.

BTW, did we call you with the refund for the freight?  If not, can I send 
you the funds via Paypal?

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 4:51 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Subject: Problem with the

Hi Richard,

The faculty is having some issue with the instrument we got from you 
(personal chemistry Emrys Optimizer microwave synthesizer). I was wondering 
if there is a way you could or anyone from your end could help.

Here is what they said:

The chord we bought worked for the microwave. However, I believe there is 
something malfunctioning with the sampler arm detector. We try to start a 
reaction and the error message keeps telling us to make sure nothing is 
blocking the sampler arm even though nothing is there.

I value your expertise on this.  Any idea of how to fix this? Any 
suggestions? Do you have a tech person that we can speak to?

Thanks,

Kay

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning Schaefer, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>As mentioned yesterday, I will be giving you current =
updates; I wasn=E2=80=99t able to reach tech at Emry yesterday but we =
will work on it this morning.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Will keep =
you updated, <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Shu-Hui Tsai =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Tuesday, March 8, 2022 1:11 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> John Determan =
&lt;jj-determan@wiu.edu&gt;; Schaefer Roach =
&lt;sg-roach@wiu.edu&gt;<br><b>Subject:</b> Re: Problem with Emry =
microwave<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>Hi =
Rich, Schaefer &amp; Dr. Determan will call you around =
2pm.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you again.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Mar 8, 2022 at 11:37 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
apologies.&nbsp;&nbsp; Unfortunately I am understaffed but am reviewing =
with my tech right now.&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I have =
the issue as:&nbsp; <span style=3D'color:black;background:yellow'>The =
chord we bought worked for the microwave. However, I believe there is =
something malfunctioning with the sampler arm detector. We try to start =
a reaction and the error message keeps telling us to make sure nothing =
is blocking the sampler arm even though nothing is =
there.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Also, can =
you call me to discuss a couple questions?&nbsp;&nbsp;&nbsp; =
713-502-3780&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, March =
8, 2022 11:11 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> John =
Determan &lt;<a href=3D"mailto:jj-determan@wiu.edu" =
target=3D"_blank">jj-determan@wiu.edu</a>&gt;; Schaefer Roach &lt;<a =
href=3D"mailto:sg-roach@wiu.edu" =
target=3D"_blank">sg-roach@wiu.edu</a>&gt;<br><b>Subject:</b> Problem =
with Emry microwave<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I =
understand you are busy, but is it possible to have the Emry technician =
contact us to get this resolved soon? Otherwise, there is no point in =
having the instrument which isn't in working condition. We would need to =
return the instrument and get a refund from you if we can't get any =
support from the technician soon. <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Anyway you =
could help would be greatly appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Mar =
4, 2022 at 11:14 AM Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have you =
heard from your technician yet regarding our issue? Can you please let =
us know who we should contact to get this =
resolved?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have =
included the faculty, Dr. Determan and the grad student, Schafer in this =
email. They are the users of this instrument.&nbsp; Any information you =
could provide would be greatly appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><blockquote style=3D'border:none;border-left:solid =
windowtext 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Thursday, =
February 24, 2022 4:21 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Problem with the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Refund- =
please use my email address: <a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Instrument =
issue- Please see the attachments and let me know if we got the right =
information for you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Feb =
23, 2022 at 8:15 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please send =
me the email address you want me to deposit to on Paypal.&nbsp; I will =
forward an invoice thereafter for your records.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
apologies, I need atleast 5 other people to help me as I am literally =
overwhelmed and forget.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 5:07 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Problem with the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Wow, you =
are amazingly fast!!! <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
wonderful. Thank you. Let me get a hold of them and get back to you =
soon.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>No, I =
didn't receive any calls though. But, I'm sure you have been working on =
it. :)<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, you =
can do it through paypal, but I'll need an invoice (or a document) that =
shows the refund credits. Let me know if I didn't answer your =
question.<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Feb =
23, 2022 at 4:58 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry about =
the issues.&nbsp;&nbsp; So, the best thing is we involved the Emry =
technicians as well.&nbsp;&nbsp; We will contact them but in the =
meantime if you could send us a picture of the plate( including serial =
number) it would be appreciated.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BTW, did we =
call you with the refund for the freight?&nbsp; If not, can I send you =
the funds via Paypal?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,&nbsp=
; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 4:51 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Shu-Hui =
Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Subject:</b> Problem with =
the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
is having some issue with the instrument we got from you (personal =
chemistry Emrys Optimizer microwave synthesizer). I was wondering if =
there is a way you could or anyone from your end could help.&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is =
what they said: <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The chord =
we bought worked for the microwave. However, I believe there is =
something malfunctioning with the sampler arm detector. We try to start =
a reaction and the error message keeps telling us to make sure nothing =
is blocking the sampler arm even though nothing is there. =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I value =
your expertise on this.&nbsp; Any idea of how&nbsp;to fix this? Any =
suggestions? Do you have a tech person that we can speak =
to?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>-- =
<o:p></o:p></p><div><div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div></div></div></div></div></div></div></div></div></div></div></blo=
ckquote></div></div></div></blockquote></div></div></div></blockquote></d=
iv></div></blockquote></div></div></div></div></blockquote></div></div></=
body></html>
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