Da

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From: <rcruz@sapasequipment.com>
To: "'John Determan'" <jj-determan@wiu.edu>
Cc: "'Schaefer Roach'" <sg-roach@wiu.edu>,
	"'Shu-Hui Tsai'" <s-tsai@wiu.edu>
References: <CAJJC09O23ouB8F6iefA1jvsFT35hc1O0ngQYL3H9fKvP+-ATMw@mail.gmail.com> <010201d82908$e9d29980$bd77cc80$@sapasequipment.com> <CAJJC09MgeF4MJcmjQXbwR8DEodbeUZF4q7Bvkv1=jNACn61fzg@mail.gmail.com> <002401d82924$5a316e20$0e944a60$@sapasequipment.com> <CAJJC09M52EBvdqWKfNX5LZwCUY8mV4gXwqohQyvMy7GRFL8DYQ@mail.gmail.com> <039501d82a4e$2970bea0$7c523be0$@sapasequipment.com> <CAJJC09O3hoZZW8LXbMdwtsxpJ=sck3xsF8aU2BQi9B7UrN=A7Q@mail.gmail.com> <CAJJC09OOWkF6-31=wwAU2nvCcD7Pd22+wtzLOT6B3w4OHBZ+1A@mail.gmail.com> <012c01d83313$2ed70bb0$8c852310$@sapasequipment.com> <CAJJC09MoQPhJH3Un+0sEZt9dJ7pjZonPZd=w2JSTjGOS9dDoTQ@mail.gmail.com> <000201d833c0$dfccada0$9f6608e0$@sapasequipment.com> <CAOEh+g+2VrKXWqQFOFgSP7nhGrgz-NH+=qS9b8KWJJ=b44aDww@mail.gmail.com> <01f401d83d55$cab2a750$6017f5f0$@sapasequipment.com> <CAOEh+gLsfNLGMqdXHh4=52h6Bfto_=tSwr0v_oMc37pYgTp23w@mail.gmail.com>
In-Reply-To: <CAOEh+gLsfNLGMqdXHh4=52h6Bfto_=tSwr0v_oMc37pYgTp23w@mail.gmail.com>
Subject: RE: Problem with Emry microwave
Date: Fri, 25 Mar 2022 13:48:16 -0500
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Hi John,

I am not able to find a representative and much less tech support on this 
unit.  As mentioned earlier this week, I have another unit similar to that 
one and I will willing to take parts from this unit to repair yours.  I have 
2 technicians that work for me; they are very sharp but English is not their 
first language.  We set a phone conference and or zoom for us to discuss> 
More importantly I feel it would be helpful if we see the unit from when it 
is turned on.  It could be a hardware issue but there is a possibility it 
could also be a software issue.

I can assure you we are trying to do the right thing and not trying to evade 
this matter.

Let me know if this makes sense to you.

Richard

From: John Determan <jj-determan@wiu.edu>
Sent: Friday, March 25, 2022 11:28 AM
To: rcruz@sapasequipment.com
Cc: Schaefer Roach <sg-roach@wiu.edu>; Shu-Hui Tsai <s-tsai@wiu.edu>
Subject: Re: Problem with Emry microwave

Richard,

Have you made any progress this week?  It is approaching a month of inaction 
on your end.

Best Regards,

John

On Mon, Mar 21, 2022 at 2:06 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi John,

I have been seeking for a representative of the company but without any 
luck.   So, I have another unit similar to yours which I am thinking about 
“cannibalizing”  to get you the components you need.  For this I need to 
check with a company representative to review the issues your unit is having 
to confirm what is wrong.   My other thought is it could be a software 
issue.  Please allow me this week to try and reach a company representative.

Respectfully,

Richard

From: John Determan <jj-determan@wiu.edu <mailto:jj-determan@wiu.edu> >
Sent: Monday, March 21, 2022 12:55 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Schaefer Roach <sg-roach@wiu.edu <mailto:sg-roach@wiu.edu> >; Shu-Hui 
Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Subject: Re: Problem with Emry microwave

Rich,

It has been over 2 weeks and we have heard nothing from you.  Are you going 
to be able to fix this instrument or are you going to pay for return 
shipping and refund our money?  The instrument you sold us has not been 
properly warranted thus far and is useless to us.

Best Regards,

John Determan

On Wed, Mar 9, 2022 at 8:20 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good morning Schaefer,

As mentioned yesterday, I will be giving you current updates; I wasn’t able 
to reach tech at Emry yesterday but we will work on it this morning.

Will keep you updated,

Rich

From: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, March 8, 2022 1:11 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: John Determan <jj-determan@wiu.edu <mailto:jj-determan@wiu.edu> >; 
Schaefer Roach <sg-roach@wiu.edu <mailto:sg-roach@wiu.edu> >
Subject: Re: Problem with Emry microwave

Hi Rich, Schaefer & Dr. Determan will call you around 2pm.

Thank you again.

Kay

On Tue, Mar 8, 2022 at 11:37 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

My apologies.   Unfortunately I am understaffed but am reviewing with my 
tech right now.

So I have the issue as:  The chord we bought worked for the microwave. 
However, I believe there is something malfunctioning with the sampler arm 
detector. We try to start a reaction and the error message keeps telling us 
to make sure nothing is blocking the sampler arm even though nothing is 
there.

Also, can you call me to discuss a couple questions?    713-502-3780

Thanks,

Rich

From: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, March 8, 2022 11:11 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: John Determan <jj-determan@wiu.edu <mailto:jj-determan@wiu.edu> >; 
Schaefer Roach <sg-roach@wiu.edu <mailto:sg-roach@wiu.edu> >
Subject: Problem with Emry microwave

Hi Rich,

I understand you are busy, but is it possible to have the Emry technician 
contact us to get this resolved soon? Otherwise, there is no point in having 
the instrument which isn't in working condition. We would need to return the 
instrument and get a refund from you if we can't get any support from the 
technician soon.

Anyway you could help would be greatly appreciated.

Thank you.

Kay

On Fri, Mar 4, 2022 at 11:14 AM Shu-Hui Tsai <s-tsai@wiu.edu 
<mailto:s-tsai@wiu.edu> > wrote:

Hi Rich,

Have you heard from your technician yet regarding our issue? Can you please 
let us know who we should contact to get this resolved?

I have included the faculty, Dr. Determan and the grad student, Schafer in 
this email. They are the users of this instrument.  Any information you 
could provide would be greatly appreciated.

Thank you,

Kay

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Thursday, February 24, 2022 4:21 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Problem with the

Refund- please use my email address: s-tsai@wiu.edu <mailto:s-tsai@wiu.edu>

Instrument issue- Please see the attachments and let me know if we got the 
right information for you.

Thanks,

Kay

On Wed, Feb 23, 2022 at 8:15 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Please send me the email address you want me to deposit to on Paypal.  I 
will forward an invoice thereafter for your records.

My apologies, I need atleast 5 other people to help me as I am literally 
overwhelmed and forget.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 5:07 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Problem with the

Wow, you are amazingly fast!!!

That's wonderful. Thank you. Let me get a hold of them and get back to you 
soon.

No, I didn't receive any calls though. But, I'm sure you have been working 
on it. :)

Yes, you can do it through paypal, but I'll need an invoice (or a document) 
that shows the refund credits. Let me know if I didn't answer your question.

On Wed, Feb 23, 2022 at 4:58 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay,

Sorry about the issues.   So, the best thing is we involved the Emry 
technicians as well.   We will contact them but in the meantime if you could 
send us a picture of the plate( including serial number) it would be 
appreciated.

BTW, did we call you with the refund for the freight?  If not, can I send 
you the funds via Paypal?

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 23, 2022 4:51 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Subject: Problem with the

Hi Richard,

The faculty is having some issue with the instrument we got from you 
(personal chemistry Emrys Optimizer microwave synthesizer). I was wondering 
if there is a way you could or anyone from your end could help.

Here is what they said:

The chord we bought worked for the microwave. However, I believe there is 
something malfunctioning with the sampler arm detector. We try to start a 
reaction and the error message keeps telling us to make sure nothing is 
blocking the sampler arm even though nothing is there.

I value your expertise on this.  Any idea of how to fix this? Any 
suggestions? Do you have a tech person that we can speak to?

Thanks,

Kay

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi John,=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I am not able to find a representative and much less =
tech support on this unit.=C2=A0 As mentioned earlier this week, I have =
another unit similar to that one and I will willing to take parts from =
this unit to repair yours.=C2=A0 I have 2 technicians that work for me; =
they are very sharp but English is not their first language.=C2=A0 We =
set a phone conference and or zoom for us to discuss&gt; More =
importantly I feel it would be helpful if we see the unit from when it =
is turned on.=C2=A0 It could be a hardware issue but there is a =
possibility it could also be a software issue.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I can assure =
you we are trying to do the right thing and not trying to evade this =
matter.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Let me know =
if this makes sense to you.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> John Determan =
&lt;jj-determan@wiu.edu&gt; <br><b>Sent:</b> Friday, March 25, 2022 =
11:28 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> Schaefer =
Roach &lt;sg-roach@wiu.edu&gt;; Shu-Hui Tsai =
&lt;s-tsai@wiu.edu&gt;<br><b>Subject:</b> Re: Problem with Emry =
microwave<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>Richard,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Have you made any progress this week?&nbsp; It is =
approaching a month of inaction on your =
end.&nbsp;&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Best Regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>John&nbsp;<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Mon, Mar 21, 2022 at 2:06 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
John,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have been =
seeking for a representative of the company but without any =
luck.&nbsp;&nbsp; So, I have another unit similar to yours which I am =
thinking about =E2=80=9Ccannibalizing=E2=80=9D &nbsp;to get you the =
components you need.&nbsp; For this I need to check with a company =
representative to review the issues your unit is having to confirm what =
is wrong.&nbsp; &nbsp;My other thought is it could be a software =
issue.&nbsp; Please allow me this week to try and reach a company =
representative.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Respectfully=
, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 John Determan &lt;<a href=3D"mailto:jj-determan@wiu.edu" =
target=3D"_blank">jj-determan@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
March 21, 2022 12:55 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Schaefer =
Roach &lt;<a href=3D"mailto:sg-roach@wiu.edu" =
target=3D"_blank">sg-roach@wiu.edu</a>&gt;; Shu-Hui Tsai &lt;<a =
href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Subject:</b> Re: Problem =
with Emry microwave<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich,<o:p></=
o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It has been =
over 2 weeks and we have heard nothing from you.&nbsp; Are you going to =
be able to fix this instrument or are you going to pay for return =
shipping and refund our money?&nbsp; The instrument you sold us has not =
been properly warranted&nbsp;thus far and is useless to =
us.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best =
Regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>John =
Determan<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Mar =
9, 2022 at 8:20 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning Schaefer, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As =
mentioned yesterday, I will be giving you current updates; I =
wasn=E2=80=99t able to reach tech at Emry yesterday but we will work on =
it this morning.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Will keep =
you updated, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, March =
8, 2022 1:11 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> John =
Determan &lt;<a href=3D"mailto:jj-determan@wiu.edu" =
target=3D"_blank">jj-determan@wiu.edu</a>&gt;; Schaefer Roach &lt;<a =
href=3D"mailto:sg-roach@wiu.edu" =
target=3D"_blank">sg-roach@wiu.edu</a>&gt;<br><b>Subject:</b> Re: =
Problem with Emry microwave<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Rich, =
Schaefer &amp; Dr. Determan will call you around =
2pm.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
again.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Mar =
8, 2022 at 11:37 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
apologies.&nbsp;&nbsp; Unfortunately I am understaffed but am reviewing =
with my tech right now.&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I have =
the issue as:&nbsp; <span style=3D'color:black;background:yellow'>The =
chord we bought worked for the microwave. However, I believe there is =
something malfunctioning with the sampler arm detector. We try to start =
a reaction and the error message keeps telling us to make sure nothing =
is blocking the sampler arm even though nothing is =
there.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Also, can =
you call me to discuss a couple questions?&nbsp;&nbsp;&nbsp; =
713-502-3780&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, March =
8, 2022 11:11 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> John =
Determan &lt;<a href=3D"mailto:jj-determan@wiu.edu" =
target=3D"_blank">jj-determan@wiu.edu</a>&gt;; Schaefer Roach &lt;<a =
href=3D"mailto:sg-roach@wiu.edu" =
target=3D"_blank">sg-roach@wiu.edu</a>&gt;<br><b>Subject:</b> Problem =
with Emry microwave<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I =
understand you are busy, but is it possible to have the Emry technician =
contact us to get this resolved soon? Otherwise, there is no point in =
having the instrument which isn't in working condition. We would need to =
return the instrument and get a refund from you if we can't get any =
support from the technician soon. <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Anyway you =
could help would be greatly appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Mar =
4, 2022 at 11:14 AM Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-top:currentcolor;border-right:currentcolor;border-bottom:curr=
entcolor'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have you =
heard from your technician yet regarding our issue? Can you please let =
us know who we should contact to get this =
resolved?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have =
included the faculty, Dr. Determan and the grad student, Schafer in this =
email. They are the users of this instrument.&nbsp; Any information you =
could provide would be greatly appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><blockquote style=3D'border:none;border-left:solid #CCCCCC =
1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-top:currentcolor;border-right:currentcolor;border-bottom:curr=
entcolor'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Thursday, =
February 24, 2022 4:21 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Problem with the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Refund- =
please use my email address: <a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Instrument =
issue- Please see the attachments and let me know if we got the right =
information for you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Feb =
23, 2022 at 8:15 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-top:currentcolor;border-right:currentcolor;border-bottom:curr=
entcolor'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please send =
me the email address you want me to deposit to on Paypal.&nbsp; I will =
forward an invoice thereafter for your records.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
apologies, I need atleast 5 other people to help me as I am literally =
overwhelmed and forget.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 5:07 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Problem with the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Wow, you =
are amazingly fast!!! <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
wonderful. Thank you. Let me get a hold of them and get back to you =
soon.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>No, I =
didn't receive any calls though. But, I'm sure you have been working on =
it. :)<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, you =
can do it through paypal, but I'll need an invoice (or a document) that =
shows the refund credits. Let me know if I didn't answer your =
question.<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Feb =
23, 2022 at 4:58 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-top:currentcolor;border-right:currentcolor;border-bottom:curr=
entcolor'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry about =
the issues.&nbsp;&nbsp; So, the best thing is we involved the Emry =
technicians as well.&nbsp;&nbsp; We will contact them but in the =
meantime if you could send us a picture of the plate( including serial =
number) it would be appreciated.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BTW, did we =
call you with the refund for the freight?&nbsp; If not, can I send you =
the funds via Paypal?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,&nbsp=
; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 23, 2022 4:51 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Shu-Hui =
Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Subject:</b> Problem with =
the<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
is having some issue with the instrument we got from you (personal =
chemistry Emrys Optimizer microwave synthesizer). I was wondering if =
there is a way you could or anyone from your end could help.&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is =
what they said: <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The chord =
we bought worked for the microwave. However, I believe there is =
something malfunctioning with the sampler arm detector. We try to start =
a reaction and the error message keeps telling us to make sure nothing =
is blocking the sampler arm even though nothing is there. =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I value =
your expertise on this.&nbsp; Any idea of how&nbsp;to fix this? Any =
suggestions? Do you have a tech person that we can speak =
to?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>-- =
<o:p></o:p></p><div><div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div></div></div></div></div></div></div></div></div></div></div></blo=
ckquote></div></div></div></blockquote></div></div></div></blockquote></d=
iv></div></blockquote></div></div></div></div></blockquote></div></div></=
div></blockquote></div></div></div></blockquote></div></div></body></html=
>
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