Da

✏️ Editing: 1650382841.M142805P3698538.aristoteles.x5servers.com,S=22628,W=23120:2,S

From: <rcruz@sapasequipment.com>
To: "'Whit Schallhorn'" <ntg10010@reply.repairshopr.com>
References: <625ddf49982fe_1f2ae8a6fcd5505327ad@b95da188-c4eb-4377-9f34-43d45cd1df98.mail>
In-Reply-To: <625ddf49982fe_1f2ae8a6fcd5505327ad@b95da188-c4eb-4377-9f34-43d45cd1df98.mail>
Subject: RE: Microwave machine - no boot (message id: 53998886)
Date: Tue, 19 Apr 2022 10:40:35 -0500
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Hi Whit

Can I call you now?

From: Whit Schallhorn <ntg10010@reply.repairshopr.com> 
Sent: Monday, April 18, 2022 5:00 PM
To: rcruz@sapasequipment.com
Subject: Microwave machine - no boot (message id: 53998886)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 5638

_____

Update Subject: Update

Whit Schallhorn

Mon 04-18-22 04:59 PM

Richard, I'm heading out for today but formulating a plan for this more
urgent ticket and we'd like for you to know where we stand before we call
tomorrow. This drive is an HPDB68 SCSI interface, pretty much exclusively
made for servers and industrial machines and *extremely* difficult to
source. We can get them for ~$200 anywhere from three days to two weeks
from now. Not ideal.

Since we don't have any way to interface with the drive here, we'll need
to handle this on-site. The first step would be to take a full copy of the
hard disk using the machine itself. After we do that, we'd be in the same
position waiting for a drive as hacking-away at the existing one. So at
that point, we could just try to get the existing drive to boot for the
sake of time. If that doesn't work, we'll have to wait for parts either
way.

Long story short, we likely need to get our hands back on it ASAP to try
moving it forward for you. We'll be in touch tomorrow.

Best, 
Whit

Whit Schallhorn

Mon 04-18-22 04:45 PM

Connector type is SCSI (HPDB) 68 Male - we have no way of interfacing with
this at the moment, but we might not need to. Path forward is going to be
drive replacement and clone, so we could use the existing hardware to
initiate an image, swap to the new drive and image it, then run chkdsk

Whit Schallhorn

Mon 04-18-22 04:31 PM

Have the hard drive here from ticket 5631 
https://ntg10010.repairshopr.com/tickets/53983736
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZrP2ZT1SdswJKEnhlg5onwqmMrlWRtzTMKdN2nTTSw2YQ-3D-3D55Yy_705JNW
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fH4RUAMiw-2BKyhB9FAfjwAFE8cf4o0spg3Vek-2B2q5bGHDGTtNrWcLf1L88jGHaw-3D-3D>

Integrated PC. No boot - need to check the boot media. Connector looks
foreign, checking that we can interface with it

View your account profile online:
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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S-2FCbXPm04DENBUSfADgrxixymqRz1knpzee5nhltdDp9P2FpRjb02bH-2FVITT9c8nnL-2BK
rwPj2ok3uDFyeKP2cCJYb1y7rY47Nw-3D-3D> Online Profile

_____

<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7vUBR3mUKli
R-2BGcQKjdvJaPQKCefuqylkHZFjYLPJ6cXkd00-2FgYVZNuDI-2B39VENOCQ-3D-3DebaS_70
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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

<http://reply.repairshopr.com/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XB
wwYa-2Fyi4w-2BHBlaFZrjtVJ9TvLCHPOb2Bi4ophu6KlSNx7CQavHrEp7Rm7811SfeW2Rgh4h
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<https://ntg10010.repairshopr.com/viewr/track/Y2xhc3M9Q29tbWVudCZyZWNvcmRf
aWQ9MTkyMTEyNTAzJmNhdGVnb3J5PWVt%0AYWlsX29wZW4mdmlld2VyPVNhcGFzIExMQw==%0A
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xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
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charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Whit <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Can I call =
you now?&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Whit Schallhorn =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Monday, April =
18, 2022 5:00 PM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Microwave machine - no boot =
(message id: 53998886)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;background:white'><tr><td =
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align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:7.5pt;color:#393C3D'>&nbsp;<o:p></o:p></span></p></div=
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
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cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><p align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
id=3D"_x0000_i1031" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy></span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
5638<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
t;margin-left:0in;text-align:center;line-height:18.0pt'><span =
class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" align=3Dcenter></span></span></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 04-18-22 04:59 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard, I'm heading out for today but formulating a plan for this =
more urgent ticket and we'd like for you to know where we stand before =
we call tomorrow. This drive is an HPDB68 SCSI interface, pretty much =
exclusively made for servers and industrial machines and *extremely* =
difficult to source. We can get them for ~$200 anywhere from three days =
to two weeks from now. Not ideal.<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Since we don't have any way to interface with the drive here, we'll =
need to handle this on-site. The first step would be to take a full copy =
of the hard disk using the machine itself. After we do that, we'd be in =
the same position waiting for a drive as hacking-away at the existing =
one. So at that point, we could just try to get the existing drive to =
boot for the sake of time. If that doesn't work, we'll have to wait for =
parts either way.<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Long story short, we likely need to get our hands back on it ASAP to =
try moving it forward for you. We'll be in touch =
tomorrow.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Best, <br>Whit<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 04-18-22 04:45 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Connector type is SCSI (HPDB) 68 Male - we have no way of interfacing =
with this at the moment, but we might not need to. Path forward is going =
to be drive replacement and clone, so we could use the existing hardware =
to initiate an image, swap to the new drive and image it, then run =
chkdsk <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Whit Schallhorn<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 04-18-22 04:31 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Have the hard drive here from ticket 5631 <br><a =
href=3D"http://reply.repairshopr.com/ls/click?upn=3DLRh79smZlSxKxFjCVycfw=
atEVaQDYi6dX-2BMxNLFdfZrP2ZT1SdswJKEnhlg5onwqmMrlWRtzTMKdN2nTTSw2YQ-3D-3D=
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88jGHaw-3D-3D">https://ntg10010.repairshopr.com/tickets/53983736</a><o:p>=
</o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Integrated PC. No boot - need to check the boot media. Connector =
looks foreign, checking that we can interface with =
it<o:p></o:p></span></p></div><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
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