Da

✏️ Editing: 1651093069.M35423P651838.aristoteles.x5servers.com,S=32923,W=33688:2,S

From: <rcruz@sapasequipment.com>
To: "'Shu-Hui Tsai'" <s-tsai@wiu.edu>
References: <CAJJC09Pim987_JPV9qVDBvuk6XUzWLxS8LB8C42nxfGLF0o9DQ@mail.gmail.com> <02e501d85363$205049b0$60f0dd10$@sapasequipment.com> <CAJJC09OeN3bTH8nu6M=+R1fu0g7moWf65Zfra08tcDE2_-nMLA@mail.gmail.com>
In-Reply-To: <CAJJC09OeN3bTH8nu6M=+R1fu0g7moWf65Zfra08tcDE2_-nMLA@mail.gmail.com>
Subject: RE: Refund the shipping money
Date: Wed, 27 Apr 2022 15:57:44 -0500
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I can send you a check.  The transaction is past its period to credit via 
ebay.

I realize you probably don’t think I backed up this unit but for what it is 
worth that is not the case. The unit did operate when we sent it out( 
validated by the video). I also noted in the description that I could turn 
it on but no further testing could be done.  I came to find out that the 
unit did work initially but later it presented those issues.  I tried every 
means to reach tech support from the manufacturer.

Probably doesn’t mean much to you but it does to me.

So let me know if you would like a check and to whom.

Respectfully,

Richard

From: Shu-Hui Tsai <s-tsai@wiu.edu>
Sent: Wednesday, April 27, 2022 3:22 PM
To: rcruz@sapasequipment.com
Subject: Re: Refund the shipping money

Just trying to follow up on this. Any updates on the refund? I'm happy to 
call your business office person to provide my cc number if you need.

On Mon, Apr 18, 2022 at 3:30 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

So, I understand why I couldn’t refund via quickbook; this is because you 
purchased this item through ebay.  I went through all my records in 
quickbook and couldn’t find this transaction.  I am contacting ebay customer 
service to see how to refund you the $250.

From: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Monday, April 18, 2022 2:18 PM
To: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com 
<mailto:alvarezad@sapasequipment.com> >
Cc: Shu-Hui Tsai <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >; 
rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Refund the shipping money

Hi Ailed,

I have contacted Rich earlier (March 4th) regarding I wasn't able to access 
the Paypal refund that you transferred (in Feb, 2022) for $250. But I have 
never heard back.

Is it possible to refund it back to my credit card? I returned the $250 from 
the Paypal account back to your company.  And you should receive it in 5-7 
business days. Can you please refund it to my business purchasing card? I 
can give you my credit card details, just let me know when/what number to 
call. Any advice would be much appreciated.

Thank you.

Kay

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

On Fri, Mar 4, 2022 at 11:20 AM Shu-Hui Tsai <s-tsai@wiu.edu 
<mailto:s-tsai@wiu.edu> > wrote:

Sorry to bother you again regarding the refund. I thought the money you 
refund would automatically go into a Paypal account, but it's not.  It 
requires my personal SSN to do so, but since my credit card is the 
university purchasing credit card which the university does not allow me to 
do so. 😕

Therefore, is it possible for you to cancel the Paypal refund?  Then, I can 
call and give Ailed my credit card information for the refund (direct 
through the credit card company).  I apologize for the inconvenience, 
especially since you are super busy.  Let me know what you can do.

Thanks,

Kay

On Mon, Feb 14, 2022 at 11:59 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Thank you.   This should suffice to help track your original payment and 
thus the due credit.

Will have confirmation/hopefully refund completed by today

Rich

On Sat, Feb 12, 2022 at 10:01 AM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

Actually, I may not need it. Can you tell me under who/what name is the card 
you used?  Also, would you have a date you paid?

I think we can track it with this information.

Thanks,

Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Saturday, February 12, 2022 8:10 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com 
<mailto:alvarezad@sapasequipment.com> >
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Sorry to miss your email. For some reason, I didn't see your email until 
now. Let me know when the best time to call.

Thank you again for looking into this matter. Enjoy your weekend.

Kay

On Fri, Feb 11, 2022 at 1:47 PM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

Hi Kay

I believe we found the way to refund your credit card. I need to get your 
credit card information again.  Can you call me at 713-502-3780

Thanks,

Rich

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Wednesday, February 9, 2022 6:15 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Cc: 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com 
<mailto:alvarezad@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Hi, I must admit we have never done a credit card refund but I would think 
we should.   We will work on this tomorrow morning.

I will contact you tomorrow to confirm it was done. If you don’t hear from 
me by noon please feel free to contact me.

Best

Ailed,

Please contact me tomorrow morning first thing so we can go into quicken and 
do a partial refund for this customer.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 9, 2022 8:24 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Is it possible to refund it through the credit card?

On Tue, Feb 8, 2022 at 11:42 AM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

Absolutely.  Can I transfer via Paypal, Venmo or Zelle?  I can also send a 
company check.  What ever is most convenient.  Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, February 8, 2022 8:19 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Thanks for the speedy response as always. You agreed to waive the shipping 
cost (see below).

On Mon, Nov 29, 2021 at 5:20 PM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

Hi Kay

So I can offer you 120 days warranty on the unit and waive shipping cost. 
How about that?    Rich

On Mon, Feb 7, 2022 at 10:43 AM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

I totally dropped the ball…my apologies.  Can you remind me if we agreed on 
a refund amount? I don’t see anything in my notes in this regard.

Thanks,

Richard

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>I can send you a check.=C2=A0 =
The transaction is past its period to credit via ebay.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I realize you probably don=E2=80=99t think I backed up =
this unit but for what it is worth that is not the case. The unit did =
operate when we sent it out( validated by the video). I also noted in =
the description that I could turn it on but no further testing could be =
done. =C2=A0I came to find out that the unit did work initially but =
later it presented those issues.=C2=A0 I tried every means to reach tech =
support from the manufacturer. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Probably =
doesn=E2=80=99t mean much to you but it does to me.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>So let me know if you would like a check and to =
whom.=C2=A0 <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Respectfully, <o:p></o:p></p><p =
class=3DMsoNormal>Richard =C2=A0=C2=A0<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Shu-Hui Tsai =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Wednesday, April 27, 2022 3:22 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: Refund =
the shipping money<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Just =
trying to follow up on this. Any updates on the refund? I'm happy to =
call your business office person to provide my cc number if you =
need.<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Mon, Apr 18, 2022 at 3:30 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So, I =
understand why I couldn=E2=80=99t refund via quickbook; this is because =
you purchased this item through ebay.&nbsp; I went through all my =
records in quickbook and couldn=E2=80=99t find this transaction.&nbsp; I =
am contacting ebay customer service to see how to refund you the =
$250.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, April =
18, 2022 2:18 PM<br><b>To:</b> AILED ALVAREZ CASTRO &lt;<a =
href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a>&gt;<br><b>Cc:</b> =
Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;; <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Refund =
the shipping money<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Ailed,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have =
contacted Rich earlier (March 4th) regarding I wasn't able to access the =
Paypal refund that you transferred (in Feb, 2022) for $250. But I have =
never heard back.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is it =
possible to refund it back to my credit card? I returned the $250 from =
the Paypal account back to your company.&nbsp; And you should receive it =
in 5-7 business days. Can you please refund it to my business purchasing =
card? I can give you my credit card details, just let me know when/what =
number to call. Any advice would be much =
appreciated.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>-- =
<o:p></o:p></p><div><div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Mar =
4, 2022 at 11:20 AM Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry to =
bother you again regarding the refund. I thought the money you refund =
would automatically go into a Paypal account, but it's not.&nbsp; It =
requires my personal SSN to do so, but since my credit card is the =
university purchasing credit card which the university does not allow me =
to do so. <span style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>&#128533;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Therefore, =
is it possible for you to <u>cancel the Paypal refund</u>?&nbsp; Then, I =
can call and give Ailed my credit card information for the <u>refund =
(direct through the credit card </u>company).&nbsp; I apologize for the =
inconvenience, especially since you are super busy.&nbsp; Let me know =
what you can do.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Feb =
14, 2022 at 11:59 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.&nbsp;&nbsp; This should suffice to help track your original payment =
and thus the due credit. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Will have =
confirmation/hopefully refund completed by today<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p></div></div></blockquote></div></blockquote></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Sat, Feb =
12, 2022 at 10:01 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Actually, I =
may not need it. Can you tell me under who/what name is the card you =
used?&nbsp; Also, would you have a date you paid?&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I think we =
can track it with this information.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Saturday, =
February 12, 2022 8:10 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a><br><b>Cc:</b> AILED ALVAREZ CASTRO &lt;<a =
href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a>&gt;<br><b>Subject:</b>=
 Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry to =
miss your email. For some reason, I didn't see your email until now. Let =
me know when the best&nbsp;time to call.&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
again for looking into this matter. Enjoy your =
weekend.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Feb =
11, 2022 at 1:47 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I believe =
we found the way to refund your credit card. I need to get your credit =
card information again.&nbsp; Can you call me at 713-502-3780&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; <br><b>Sent:</b> Wednesday, February 9, 2022 6:15 =
PM<br><b>To:</b> 'Tsai, Shu-Hui' &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Cc:</b> 'AILED ALVAREZ =
CASTRO' &lt;<a href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a>&gt;<br><b>Subject:</b>=
 RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi, I must =
admit we have never done a credit card refund but I would think we =
should.&nbsp;&nbsp; We will work on this tomorrow morning.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will =
contact you tomorrow to confirm it was done. If you don=E2=80=99t hear =
from me by noon please feel free to contact me.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ailed, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please =
contact me tomorrow morning first thing so we can go into quicken and do =
a partial refund for this customer.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 9, 2022 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a><br><b>Subject:</b> Re: Refused Freight - Western Illinois =
University Macomb IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is it =
possible to refund it through the credit card?<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Feb =
8, 2022 at 11:42 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Absolutely.&=
nbsp; Can I transfer via Paypal, Venmo or Zelle?&nbsp; I can also send a =
company check.&nbsp; What ever is most convenient.&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
February 8, 2022 8:19 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a><br><b>Subject:</b> Re: Refused Freight - Western Illinois =
University Macomb IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the speedy response as always. You agreed to waive the shipping cost =
(see below). <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and <span =
style=3D'color:black;background:yellow'>waive shipping =
cost</span>.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Feb =
7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-m1909412523519270275gmail-il>rcruz@sapasequipment.com</span=
></a>&gt; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I totally =
dropped the ball=E2=80=A6my apologies.&nbsp; Can you remind me if we =
agreed on a refund amount? I don=E2=80=99t see anything in my notes in =
this regard.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p></div></div></blockquote></div></div></div></div></blockquote><=
/div></div></div></blockquote></div></div></div></blockquote></div></div>=
</div></div></div></div></div></div></div></div></div></blockquote></div>=
</div></body></html>
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