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From: <rcruz@sapasequipment.com>
To: "'NAM AI Technical Support'" <sievers.techsupport.wts@suez.com>
References: <331293133.1966056.1651169374256@sjmktmail-trigger1f.marketo.org> <WsU0N000000000000000000000000000000000000000000000RB2CI100o5eqi0FWRieh-jZU0Wkjrg@sfdc.net>
In-Reply-To: <WsU0N000000000000000000000000000000000000000000000RB2CI100o5eqi0FWRieh-jZU0Wkjrg@sfdc.net>
Subject: RE: Alert :  AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 ]
Date: Thu, 28 Apr 2022 14:35:04 -0500
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Hi Craig and thanks for the prompt response.  So, you are saying I can
either download via the link sent or you can send me a file of the actual
software?  If so, I would prefer and try to use the link first.

Thanks again, Richard

From: NAM AI Technical Support <sievers.techsupport.wts@suez.com> 
Sent: Thursday, April 28, 2022 1:54 PM
To: rcruz@sapasequipment.com
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case
#: 04846230 ]

Hi Richard,

I can help with that. This is the link for the Firmware for the analyzer.

https://www.suezwatertechnologies.com/sites/default/files/pdf_asst/SWF%207
7200-15%20Rev%20A.zip

Are you able to receive a larger file if I send the software along?

I have attached the installation instructions for a stand alone
installation.

Best Regards,

Craig Emerson
Associate - Technical Support
SUEZ Water Technologies Solutions
Analytical Instruments

6060 Spine Road
Boulder, CO. 80301
Tel: (720) 622-0152
www.suezwatertechnologies.com <http://www.suezwatertechnologies.com>

--------------- Original Message ---------------
From: SUEZ Water Technologies & Solutions [from@info-wts.suez.com]
Sent: 4/28/2022, 12:09 PM
To: sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> 
Cc: brittany.gleason@suez.com <mailto:brittany.gleason@suez.com> 
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case
#: 04846230 ]

<https://www.geinstruments.com/>

A new 'Tech Support' webform was filled out. Please follow up.

Tech Support Form Details:

Support needed: Other - Please describe below.

First Name: Richard

Last Name: Cruz

Company: Sapas LLC

Country: UNITED STATES

State: TEXAS

Email Address: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Phone: 7135023780

Instrument Model: M-Series (M9, M9e, M5310C)

Serial Number: 17062479

Additional information: Hello, looking for the upgrade DataPro2 SW v2.01
for the M-Series

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
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(filtered medium)"><style></style></head><body bgcolor=3D"#EAEBEE" =
lang=3DEN-US link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal>Hi Craig and thanks for the prompt response.&nbsp; So, =
you are saying I can either download via the link sent or you can send =
me a file of the actual software?&nbsp; If so, I would prefer and try to =
use the link first.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks =
again, Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NAM AI Technical Support =
&lt;sievers.techsupport.wts@suez.com&gt; <br><b>Sent:</b> Thursday, =
April 28, 2022 1:54 PM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Alert : AI Tech Support =
Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></p></div></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><span style=3D'font-family:"Arial",sans-serif'>Hi =
Richard,<br><br>I can help with that. This is the link for the Firmware =
for the analyzer.<br><br><a =
href=3D"https://www.suezwatertechnologies.com/sites/default/files/pdf_ass=
t/SWF%2077200-15%20Rev%20A.zip">https://www.suezwatertechnologies.com/sit=
es/default/files/pdf_asst/SWF%2077200-15%20Rev%20A.zip</a><br><br>Are =
you able to receive a larger file if I send the software along?<br><br>I =
have attached the installation instructions for a stand alone =
installation.<br><br>Best Regards,<br><br>Craig Emerson<br>Associate - =
Technical Support<br>SUEZ Water Technologies Solutions<br>Analytical =
Instruments<br><br>6060 Spine Road<br>Boulder, CO. 80301<br>Tel: (720) =
622-0152<br><a =
href=3D"http://www.suezwatertechnologies.com">www.suezwatertechnologies.c=
om</a><br><br><br>--------------- Original Message =
---------------<br><b>From:</b> SUEZ Water Technologies &amp; Solutions =
[from@info-wts.suez.com]<br><b>Sent:</b> 4/28/2022, 12:09 =
PM<br><b>To:</b> <a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a><br><b>Cc:</b> <a =
href=3D"mailto:brittany.gleason@suez.com">brittany.gleason@suez.com</a><b=
r><b>Subject:</b> Alert : AI Tech Support Webform Filled Out =
Notification| [ Case #: 04846230 =
]<br><br><br><o:p></o:p></span></p><table class=3DMsoNormalTable =
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0in;height:12.5pt;word-break:break-word;-webkit-hyphens: =
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style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;<o:p></o:p></span></p></td>=
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0in;word-break:break-word'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D578 =
style=3D'width:433.5pt;border-collapse:collapse;border-spacing:0'><tr =
style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:7.5pt'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;<o:p></o:p></span></p></td>=
<td style=3D'border:none;padding:0in 0in 0in 0in' width=3D10><p =
class=3D'MsoNormal'>&nbsp;</td></tr><tr><td valign=3Dtop =
style=3D'padding:0in 30.0pt 0in 30.0pt' id=3Dcenter-content><p =
style=3D'margin:0in;line-height:18.75pt;vertical-align:top' =
id=3Dmiddle-content><span style=3D'font-size:12.0pt;color:#030F40'>A new =
'Tech Support' webform was filled out. Please follow =
up.<o:p></o:p></span></p><p style=3D'line-height:15.0pt'><strong><span =
style=3D'font-size:10.0pt;font-family:"Calibri",sans-serif;color:#030F40'=
>Tech Support Form Details:</span></strong><span =
style=3D'font-size:10.0pt;color:#030F40'><o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Support needed:&nbsp;Other =
&#8212; Please describe below.<o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>First =
Name:&nbsp;Richard<o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Last =
Name:&nbsp;Cruz<o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Company:&nbsp;Sapas =
LLC<o:p></o:p></span></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Country:&nbsp;UNITED =
STATES<o:p></o:p></span></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>State:&nbsp;TEXAS<o:p></o:p></sp=
an></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Email Address:&nbsp;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p></span></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Phone:&nbsp;7135023780<o:p></o:p=
></span></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Instrument Model:&nbsp;M-Series =
(M9, M9e, M5310C)<o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Serial =
Number:&nbsp;17062479<o:p></o:p></span></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Additional =
information:&nbsp;Hello, looking for the upgrade DataPro2 SW v2.01 for =
the M-Series<o:p></o:p></span></p></td><td width=3D0 valign=3Dtop =
style=3D'width:.3pt;padding:0in 0in 0in =
0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: =
auto;hyphens: auto;visibility:hidden'><p class=3DMsoNormal =
style=3D'line-height:14.25pt'><span =
style=3D'font-size:10.5pt;color:#222222'>&nbsp;<o:p></o:p></span></p></td=
></tr><tr style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in =
0in 0in 0in;height:7.5pt;word-break:break-word'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;<o:p></o:p></span></p></td>=
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