Da

✏️ Editing: 1651181103.M210417P2775119.aristoteles.x5servers.com,S=46232,W=47231:2,RS

From: <rcruz@sapasequipment.com>
To: "'SHD WATS TechSupport'" <sievers.techsupport.wts@suez.com>
References: <331293133.1966056.1651169374256@sjmktmail-trigger1f.marketo.org> <WsU0N000000000000000000000000000000000000000000000RB2CI100o5eqi0FWRieh-jZU0Wkjrg@sfdc.net> <027f01d85b37$1496b6a0$3dc423e0$@sapasequipment.com> <PAXPR02MB77113A9F7EC5FB16E979D86091FD9@PAXPR02MB7711.eurprd02.prod.outlook.com> <02e001d85b3c$d6ea8a10$84bf9e30$@sapasequipment.com> <PAXPR02MB77117ECC92CEBB72BC28E8E691FD9@PAXPR02MB7711.eurprd02.prod.outlook.com>
In-Reply-To: <PAXPR02MB77117ECC92CEBB72BC28E8E691FD9@PAXPR02MB7711.eurprd02.prod.outlook.com>
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 ]
Date: Thu, 28 Apr 2022 16:24:56 -0500
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OK, understood.  Can you please email it?

Thanks

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com> 
Sent: Thursday, April 28, 2022 4:21 PM
To: rcruz@sapasequipment.com; SHD WATS TechSupport
<sievers.techsupport.wts@suez.com>
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [
Case #: 04846230 ]

Hi Rich,

Looks like the file is ~160,000kB in size. I can share the file through
teams, but last time I checked were not mailing the software on usb yet.
That could change in the future.

Best Regards,

Craig E. Emerson

Associate - Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com
<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sie
versinstruments.com&data=02%7C01%7C%7C890b0b55f94a43d952df08d6289f5879%7Cf
4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C636741062181345755&sdata=amUz80s
nf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&reserved=0>

Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, April 28, 2022 2:16 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [
Case #: 04846230 ]

OK.   So you would send me the software file?  Do you know how big it is?
Is there a possibility you could mail it?

Thanks, Rich

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> > 
Sent: Thursday, April 28, 2022 2:56 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; SHD WATS
TechSupport <sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [
Case #: 04846230 ]

Unfortunately you will need both. The link only provides the firmware and
you will need to open the firmware and software at the same time.

Best Regards,

Craig E. Emerson

Associate - Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.siev
ersinstruments.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C
84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C
0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjo
iV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l4D6G3dtJCU1
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Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, April 28, 2022 1:35 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [
Case #: 04846230 ]

Hi Craig and thanks for the prompt response.  So, you are saying I can
either download via the link sent or you can send me a file of the actual
software?  If so, I would prefer and try to use the link first.

Thanks again, Richard

From: NAM AI Technical Support <sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> > 
Sent: Thursday, April 28, 2022 1:54 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case
#: 04846230 ]

Hi Richard,

I can help with that. This is the link for the Firmware for the analyzer.

https://www.suezwatertechnologies.com/sites/default/files/pdf_asst/SWF%207
7200-15%20Rev%20A.zip
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sue
zwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FSWF%25207720
0-15%2520Rev%2520A.zip&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7
C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7
C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIj
oiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=thigqa7jLzv
McgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&reserved=0>

Are you able to receive a larger file if I send the software along?

I have attached the installation instructions for a stand alone
installation.

Best Regards,

Craig Emerson
Associate - Technical Support
SUEZ Water Technologies Solutions
Analytical Instruments

6060 Spine Road
Boulder, CO. 80301
Tel: (720) 622-0152
www.suezwatertechnologies.com
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.suez
watertechnologies.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com
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--------------- Original Message ---------------
From: SUEZ Water Technologies & Solutions [from@info-wts.suez.com]
Sent: 4/28/2022, 12:09 PM
To: sievers.techsupport.wts@suez.com
<mailto:sievers.techsupport.wts@suez.com> 
Cc: brittany.gleason@suez.com <mailto:brittany.gleason@suez.com> 
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case
#: 04846230 ]

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A new 'Tech Support' webform was filled out. Please follow up.

Tech Support Form Details:

Support needed: Other - Please describe below.

First Name: Richard

Last Name: Cruz

Company: Sapas LLC

Country: UNITED STATES

State: TEXAS

Email Address: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Phone: 7135023780

Instrument Model: M-Series (M9, M9e, M5310C)

Serial Number: 17062479

Additional information: Hello, looking for the upgrade DataPro2 SW v2.01
for the M-Series

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(filtered medium)"><style></style></head><body bgcolor=3D"#EAEBEE" =
lang=3DEN-US link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1>OK, understood.&nbsp; Can you please email =
it?<o:p></o:p><o:p>&nbsp;</o:p>Thanks<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: SHD WATS TechSupport =
&lt;sievers.techsupport.wts@suez.com&gt; Sent: Thursday, =
April 28, 2022 4:21 PM To: rcruz@sapasequipment.com; SHD WATS =
TechSupport &lt;sievers.techsupport.wts@suez.com&gt; Subject: =
RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: =
04846230 ]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Looks like the file is ~160,000kB in size. I can share =
the file through teams, but last time I checked were not mailing the =
software on usb yet. That could change in the future.<o:p></o:p>&nbsp;<o:p></o:p>B=
est Regards,<o:p></o:p>&=
nbsp;<o:p></o:p>C=
raig E. Emerson<o:p></o:p>A=
ssociate &#8211; Technical Support <o:p></o:p>W=
ater Technologies &amp; Solutions<o:p></o:p>A=
nalytical Instruments<o:p></o:p>&=
nbsp;<o:p></o:p>T=
el: +720-622-0152<o:p></o:p><img width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' id=3D"_x0000_i1033" =
src=3D"cid:image001.jpg@01D85B1C.7F1F01A0" alt=3D38BCF750><o:p></o:p>6=
060 Spine Road<o:p></o:p>B=
oulder, CO 80301<o:p></o:p><a =
href=3D"https://emea01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F=
%2Fwww.sieversinstruments.com&amp;data=3D02%7C01%7C%7C890b0b55f94a43d952d=
f08d6289f5879%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C63674106218134=
5755&amp;sdata=3DamUz80snf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&amp;res=
erved=3D0">www.sieversinstruments.com</a><o:p></o:p>Twitter&nbsp;:</sp=
an>&nbsp;@suezWATERTECH</sp=
an><o:p></o:p>&=
nbsp;<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, April 28, 2022 2:16 PM To: SHD =
WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a>&gt; Subject: RE: Alert : AI Tech Support Webform =
Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></div></div><o:p>&nbsp;</o:p>OK.&nbsp;&nbsp; So you would send me the software =
file?&nbsp; Do you know how big it is?&nbsp; Is there a possibility you =
could mail it?&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks, Rich =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a>&gt; Sent: Thursday, April 28, 2022 2:56 =
PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a>&gt; Subject: RE: Alert : AI Tech Support Webform =
Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Unfortunately you will need both. The link only =
provides the firmware and you will need to open the firmware and =
software at the same time.<o:p></o:p>&nbsp;<o:p></o:p>B=
est Regards,<o:p></o:p>&=
nbsp;<o:p></o:p>C=
raig E. Emerson<o:p></o:p>A=
ssociate &#8211; Technical Support <o:p></o:p>W=
ater Technologies &amp; Solutions<o:p></o:p>A=
nalytical Instruments<o:p></o:p>&=
nbsp;<o:p></o:p>T=
el: +720-622-0152<o:p></o:p><img border=3D0 width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D85B1C.7F1F01A0" alt=3D38BCF750><o:p></o:p>6=
060 Spine Road<o:p></o:p>B=
oulder, CO 80301<o:p></o:p><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.sieversinstruments.com%2F&amp;data=3D05%7C01%7Csievers.techsupport.=
wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859=
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C&amp;sdata=3Dl4D6G3dtJCU1SuAxM5gu6zadk0BxnaszQMsKOfp7Unw%3D&amp;reserved=
=3D0">www.sieversinstruments.com</a><o:p></o:p>Twitter&nbsp;:</sp=
an>&nbsp;@suezWATERTECH</sp=
an><o:p></o:p>&=
nbsp;<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, April 28, 2022 1:35 PM To: SHD =
WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a>&gt; Subject: RE: Alert : AI Tech Support Webform =
Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Craig and thanks for the prompt response.&nbsp; So, =
you are saying I can either download via the link sent or you can send =
me a file of the actual software?&nbsp; If so, I would prefer and try to =
use the link first.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks =
again, Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: NAM AI Technical Support =
&lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a>&gt; Sent: Thursday, April 28, 2022 1:54 =
PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: Alert : AI Tech Support Webform Filled Out Notification| =
[ Case #: 04846230 ]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Richard, I can help =
with that. This is the link for the Firmware for the analyzer. <a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.suezwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FS=
WF%252077200-15%2520Rev%2520A.zip&amp;data=3D05%7C01%7Csievers.techsuppor=
t.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb8=
59ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIj=
oiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C=
%7C&amp;sdata=3Dthigqa7jLzvMcgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&amp;=
reserved=3D0">https://www.suezwatertechnologies.com/sites/default/files/p=
df_asst/SWF%2077200-15%20Rev%20A.zip</a> Are you able to receive =
a larger file if I send the software along? I have attached the =
installation instructions for a stand alone installation. Best =
Regards, Craig Emerson Associate - Technical Support SUEZ =
Water Technologies Solutions Analytical Instruments 6060 Spine =
Road Boulder, CO. 80301 Tel: (720) 622-0152 <a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.suezwatertechnologies.com%2F&amp;data=3D05%7C01%7Csievers.techsuppo=
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erved=3D0">www.suezwatertechnologies.com</a> --------------- =
Original Message --------------- From: SUEZ Water Technologies =
&amp; Solutions [from@info-wts.suez.com] Sent: 4/28/2022, =
12:09 PM To: <a =
href=3D"mailto:sievers.techsupport.wts@suez.com">sievers.techsupport.wts@=
suez.com</a> Cc: <a =
href=3D"mailto:brittany.gleason@suez.com">brittany.gleason@suez.com</a><b=
r>Subject: Alert : AI Tech Support Webform Filled Out =
Notification| [ Case #: 04846230 ]<o:p></o:p><table =
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acing:0'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in 0in' =
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0in;border-spacing:0;text-align:inherit'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in;border-spacing:0'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:6.25in;border-collapse:collapse'><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in'><div id=3Dlogo><a =
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0" target=3D"_blank"><img =
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arketo-email-header-v2.gif" =
alt=3DSUEZ></a><o:p></o:p></div></td></tr></table></td></tr></=
table></td></tr><tr style=3D'height:12.5pt'><td valign=3Dtop =
style=3D'padding:0in 0in 0in =
0in;height:12.5pt;word-break:break-word;-webkit-hyphens: =
auto;-moz-hyphens: auto;hyphens: auto'>&nbsp;<o:p></o:p></td>=
</tr><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;word-break:break-word'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in;border-spacing:0'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D578 =
style=3D'width:433.5pt;border-collapse:collapse;border-spacing:0'><tr =
style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:7.5pt;border-spacing:0'>&nbsp;<o:p></o:p></td>=
<td width=3D10 style=3D'width:7.5pt;padding:0in 0in 0in =
0in;height:7.5pt'>&nbsp;<o:p></o:p></td></tr><tr><td valign=3Dtop =
style=3D'padding:0in 30.0pt 0in 30.0pt' id=3Dcenter-content>A new =
'Tech Support' webform was filled out. Please follow =
up.<o:p></o:p>Tech Support Form Details:<o:p></o:p>Support needed:&nbsp;Other =
&#8212; Please describe below.<o:p></o:p>First =
Name:&nbsp;Richard<o:p></o:p>Last =
Name:&nbsp;Cruz<o:p></o:p>Company:&nbsp;Sapas =
LLC<o:p></o:p>Country:&nbsp;UNITED =
STATES<o:p></o:p>State:&nbsp;TEXAS<o:p></o:p></sp=
an>Email Address:&nbsp;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p>Phone:&nbsp;7135023780<o:p></o:p=
>Instrument Model:&nbsp;M-Series =
(M9, M9e, M5310C)<o:p></o:p>Serial =
Number:&nbsp;17062479<o:p></o:p>Additional =
information:&nbsp;Hello, looking for the upgrade DataPro2 SW v2.01 for =
the M-Series<o:p></o:p></td><td width=3D0 valign=3Dtop =
style=3D'width:.3pt;padding:0in 0in 0in =
0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: =
auto;hyphens: auto;visibility:hidden'>&nbsp;<o:p></o:p></td=
></tr><tr style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in =
0in 0in 0in;height:7.5pt;word-break:break-word'>&nbsp;<o:p></o:p></td>=
<td style=3D'padding:7.5pt 7.5pt 7.5pt =
7.5pt;height:7.5pt'></td></tr><tr><td valign=3Dtop style=3D'padding:0in =
30.0pt 0in 30.0pt'>&nbsp;<o:p></o:p></td><td =
style=3D'padding:0in 0in 0in =
0in'></td></tr></table></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'padding:7.5pt 7.5pt 7.5pt 7.5pt'>&nbsp;<o:p></o:p></td></tr><tr =
style=3D'height:12.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:12.5pt;word-break:break-word;-webkit-hyphens: =
auto;-moz-hyphens: auto;hyphens: auto'>&nbsp;<o:p></o:p></td>=
</tr></table></div></td></tr></table><o:p>&nbsp;</o:p><tab=
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