Da

✏️ Editing: 1651604723.M850531P491005.aristoteles.x5servers.com,S=54925,W=56050:2,S

From: <rcruz@sapasequipment.com>
To: "'Marco Somoza'" <macsweb@gmail.com>
References: <331293133.1966056.1651169374256@sjmktmail-trigger1f.marketo.org> <WsU0N000000000000000000000000000000000000000000000RB2CI100o5eqi0FWRieh-jZU0Wkjrg@sfdc.net> <027f01d85b37$1496b6a0$3dc423e0$@sapasequipment.com> <PAXPR02MB77113A9F7EC5FB16E979D86091FD9@PAXPR02MB7711.eurprd02.prod.outlook.com> <02e001d85b3c$d6ea8a10$84bf9e30$@sapasequipment.com> <PAXPR02MB77117ECC92CEBB72BC28E8E691FD9@PAXPR02MB7711.eurprd02.prod.outlook.com> <035c01d85b46$82294250$867bc6f0$@sapasequipment.com> <CADCvqdA0ghU53LGBRRPoBS9wYSk+zxJH439jrk-orKqfpsMq4g@mail.gmail.com>
In-Reply-To: <CADCvqdA0ghU53LGBRRPoBS9wYSk+zxJH439jrk-orKqfpsMq4g@mail.gmail.com>
Subject: RE: FW: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 ]
Date: Tue, 3 May 2022 14:05:11 -0500
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Hi Marco,

Everything came in and is packed( including software).  Please reconfirm 
address so we can place today.

Best,

Rich

From: Marco Somoza <macsweb@gmail.com>
Sent: Thursday, April 28, 2022 5:17 PM
To: Richard Cruz <rcruz@sapasequipment.com>
Subject: Re: FW: Alert : AI Tech Support Webform Filled Out Notification| 
[ Case #: 04846230 ]

It would be simple if he sends you a CD.

Very big to send by mail.

160 MB

On Thu, Apr 28, 2022 at 6:25 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 4:25 PM
To: 'SHD WATS TechSupport' <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

OK, understood.  Can you please email it?

Thanks

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 4:21 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; SHD WATS 
TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Hi Rich,

Looks like the file is ~160,000kB in size. I can share the file through 
teams, but last time I checked were not mailing the software on usb yet. 
That could change in the future.

Best Regards,

Craig E. Emerson

Associate – Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com 
<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sieversinstruments.com&data=02%7C01%7C%7C890b0b55f94a43d952df08d6289f5879%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C636741062181345755&sdata=amUz80snf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&reserved=0>

Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 2:16 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

OK.   So you would send me the software file?  Do you know how big it is? 
Is there a possibility you could mail it?

Thanks, Rich

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 2:56 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; SHD WATS 
TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Unfortunately you will need both. The link only provides the firmware and 
you will need to open the firmware and software at the same time.

Best Regards,

Craig E. Emerson

Associate – Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com 
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sieversinstruments.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l4D6G3dtJCU1SuAxM5gu6zadk0BxnaszQMsKOfp7Unw%3D&reserved=0>

Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 1:35 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Hi Craig and thanks for the prompt response.  So, you are saying I can 
either download via the link sent or you can send me a file of the actual 
software?  If so, I would prefer and try to use the link first.

Thanks again, Richard

From: NAM AI Technical Support <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 1:54 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 
04846230 ]

Hi Richard,

I can help with that. This is the link for the Firmware for the analyzer.

https://www.suezwatertechnologies.com/sites/default/files/pdf_asst/SWF%2077200-15%20Rev%20A.zip 
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.suezwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FSWF%252077200-15%2520Rev%2520A.zip&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=thigqa7jLzvMcgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&reserved=0>

Are you able to receive a larger file if I send the software along?

I have attached the installation instructions for a stand alone 
installation.

Best Regards,

Craig Emerson
Associate - Technical Support
SUEZ Water Technologies Solutions
Analytical Instruments

6060 Spine Road
Boulder, CO. 80301
Tel: (720) 622-0152
www.suezwatertechnologies.com 
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.suezwatertechnologies.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YGgilGihdUpNsFqis%2Ff6tCMKaNVCnIH11qdcO7tLkqk%3D&reserved=0>

--------------- Original Message ---------------
From: SUEZ Water Technologies & Solutions [from@info-wts.suez.com 
<mailto:from@info-wts.suez.com> ]
Sent: 4/28/2022, 12:09 PM
To: sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com>
Cc: brittany.gleason@suez.com <mailto:brittany.gleason@suez.com>
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 
04846230 ]

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.geinstruments.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498190279%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=2AqHjoShosR08nA1ugC%2BdREcFs2MdlvUyxswe2q1e50%3D&reserved=0>

A new 'Tech Support' webform was filled out. Please follow up.

Tech Support Form Details:

Support needed: Other — Please describe below.

First Name: Richard

Last Name: Cruz

Company: Sapas LLC

Country: UNITED STATES

State: TEXAS

Email Address: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Phone: 7135023780

Instrument Model: M-Series (M9, M9e, M5310C)

Serial Number: 17062479

Additional information: Hello, looking for the upgrade DataPro2 SW v2.01 for 
the M-Series

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Marco, <o:p></o:p><o:p>&nbsp;</o:p>Everything =
came in and is packed( including software).=C2=A0 Please reconfirm =
address so we can place today.=C2=A0=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Best,<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Marco Somoza =
&lt;macsweb@gmail.com&gt; Sent: Thursday, April 28, 2022 5:17 =
PM To: Richard Cruz =
&lt;rcruz@sapasequipment.com&gt; Subject: Re: FW: Alert : AI =
Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></div><o:p>&nbsp;</o:p><div><div>It =
would be simple if he sends you a CD.<o:p></o:p></div><div>Very big to send by mail.<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>160 MB<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><div>On =
Thu, Apr 28, 2022 at 6:25 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div>FYI<o:p></o:=
p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Thursday, April 28, 2022 4:25 PM To: 'SHD WATS TechSupport' =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; Subject:=
 RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>OK, =
understood.&nbsp; Can you please email it?<o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
 Sent: Thursday, April 28, 2022 4:21 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>; SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; Subject:=
 RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Hi =
Rich,<o:p></o:p>&nbsp;<o:p><=
/o:p>Looks like =
the file is ~160,000kB in size. I can share the file through teams, but =
last time I checked were not mailing the software on usb yet. That could =
change in the future.<o:p></o:p>&nbsp;<o:p></o:p>B=
est Regards,<o:p></o:p>&=
nbsp;<o:p></o:p>C=
raig E. Emerson<o:p></o:p>A=
ssociate =E2=80=93 Technical Support <o:p></o:p>W=
ater Technologies &amp; Solutions<o:p></o:p>A=
nalytical Instruments<o:p></o:p>&=
nbsp;<o:p></o:p>T=
el: +720-622-0152<o:p></o:p><img border=3D0 width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' =
id=3D"gmail-m_-1315991366242498909_x005f_x0000_i1033" =
src=3D"cid:image001.jpg@01D85EF6.CD3BBE40" =
alt=3D38BCF750><o:p></o:p>6=
060 Spine Road<o:p></o:p>B=
oulder, CO 80301<o:p></o:p><a =
href=3D"https://emea01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F=
%2Fwww.sieversinstruments.com&amp;data=3D02%7C01%7C%7C890b0b55f94a43d952d=
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5755&amp;sdata=3DamUz80snf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&amp;res=
erved=3D0" =
target=3D"_blank">www.sieversinstruments.com</a><o:p></o:p>Twitter&nbsp;:</sp=
an>&nbsp;@suezWATERTECH</sp=
an><o:p></o:p>&=
nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Thursday, April 28, 2022 2:16 PM To: SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; Subject:=
 RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>OK.&nbsp;&nb=
sp; So you would send me the software file?&nbsp; Do you know how big it =
is?&nbsp; Is there a possibility you could mail it?&nbsp;&nbsp; =
<o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks, =
Rich <o:p></o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
 Sent: Thursday, April 28, 2022 2:56 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>; SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; Subject:=
 RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Unfortunatel=
y you will need both. The link only provides the firmware and you will =
need to open the firmware and software at the same =
time.<o:p></o:p>&nbsp;<o:p></o:p>B=
est Regards,<o:p></o:p>&=
nbsp;<o:p></o:p>C=
raig E. Emerson<o:p></o:p>A=
ssociate =E2=80=93 Technical Support <o:p></o:p>W=
ater Technologies &amp; Solutions<o:p></o:p>A=
nalytical Instruments<o:p></o:p>&=
nbsp;<o:p></o:p>T=
el: +720-622-0152<o:p></o:p><img border=3D0 width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' =
id=3D"gmail-m_-1315991366242498909Picture_x0020_1" =
src=3D"cid:image001.jpg@01D85EF6.CD3BBE40" =
alt=3D38BCF750><o:p></o:p>6=
060 Spine Road<o:p></o:p>B=
oulder, CO 80301<o:p></o:p><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.sieversinstruments.com%2F&amp;data=3D05%7C01%7Csievers.techsupport.=
wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859=
ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoi=
MC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7=
C&amp;sdata=3Dl4D6G3dtJCU1SuAxM5gu6zadk0BxnaszQMsKOfp7Unw%3D&amp;reserved=
=3D0" =
target=3D"_blank">www.sieversinstruments.com</a><o:p></o:p>Twitter&nbsp;:</sp=
an>&nbsp;@suezWATERTECH</sp=
an><o:p></o:p>&=
nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Thursday, April 28, 2022 1:35 PM To: SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; Subject:=
 RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Hi Craig =
and thanks for the prompt response.&nbsp; So, you are saying I can =
either download via the link sent or you can send me a file of the =
actual software?&nbsp; If so, I would prefer and try to use the link =
first.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks =
again, Richard<o:p></o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 NAM AI Technical Support &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
 Sent: Thursday, April 28, 2022 1:54 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> Subject: Alert =
: AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Hi Richard, I can help =
with that. This is the link for the Firmware for the analyzer. <a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.suezwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FS=
WF%252077200-15%2520Rev%2520A.zip&amp;data=3D05%7C01%7Csievers.techsuppor=
t.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb8=
59ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIj=
oiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C=
%7C&amp;sdata=3Dthigqa7jLzvMcgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&amp;=
reserved=3D0" =
target=3D"_blank">https://www.suezwatertechnologies.com/sites/default/fil=
es/pdf_asst/SWF%2077200-15%20Rev%20A.zip</a> Are you able to =
receive a larger file if I send the software along? I have =
attached the installation instructions for a stand alone =
installation. Best Regards, Craig Emerson Associate - =
Technical Support SUEZ Water Technologies Solutions Analytical =
Instruments 6060 Spine Road Boulder, CO. 80301 Tel: (720) =
622-0152 <a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.suezwatertechnologies.com%2F&amp;data=3D05%7C01%7Csievers.techsuppo=
rt.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb=
859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWI=
joiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7=
C%7C&amp;sdata=3DYGgilGihdUpNsFqis%2Ff6tCMKaNVCnIH11qdcO7tLkqk%3D&amp;res=
erved=3D0" =
target=3D"_blank">www.suezwatertechnologies.com</a> ----------=
----- Original Message --------------- From: SUEZ Water =
Technologies &amp; Solutions [<a href=3D"mailto:from@info-wts.suez.com" =
target=3D"_blank">from@info-wts.suez.com</a>] Sent: 4/28/2022, =
12:09 PM To: <a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a> Cc: <a =
href=3D"mailto:brittany.gleason@suez.com" =
target=3D"_blank">brittany.gleason@suez.com</a> Subject: Alert =
: AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse;border-sp=
acing:0px;background-attachment:scroll;background-position-x:0%;backgroun=
d-position-y:0%'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in 0in' =
id=3D"gmail-m_-1315991366242498909basic_banner"><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D580 =
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0in;background-attachment:scroll;background-position-x:0%;background-posi=
tion-y:0%'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0px;text-al=
ign:inherit'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;border-spacing:0px'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D600 =
style=3D'width:6.25in;border-collapse:collapse;border-spacing:0px'><tr><t=
d valign=3Dtop style=3D'padding:0in 0in 0in 0in'><div =
id=3D"gmail-m_-1315991366242498909logo"><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.geinstruments.com%2F&amp;data=3D05%7C01%7Csievers.techsupport.wts%=
40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee78=
98512a0%7C0%7C0%7C637867738498190279%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4w=
LjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&am=
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0" target=3D"_blank"><img =
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arketo-email-header-v2.gif" =
alt=3DSUEZ></a><o:p></o:p></div></td></tr></table></td></tr></=
table></td></tr><tr style=3D'height:12.5pt'><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in;height:12.5pt;word-break:break-word'>&nbsp;<o:p></o:p></td>=
</tr><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;word-break:break-word'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0px'><tr><t=
d valign=3Dtop style=3D'padding:0in 0in 0in =
0in;border-spacing:0px'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D578 =
style=3D'width:433.5pt;border-collapse:collapse;border-spacing:0px'><tr =
style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:7.5pt;border-spacing:0px'>&nbsp;<o:p></o:p></td>=
<td width=3D10 style=3D'width:7.5pt;padding:0in 0in 0in =
0in;height:7.5pt'>&nbsp;<o:p><=
/o:p></td></tr><tr><td valign=3Dtop style=3D'padding:0in 30.0pt 0in =
30.0pt' id=3D"gmail-m_-1315991366242498909center-content">A new 'Tech Support' webform =
was filled out. Please follow up.<o:p></o:p>Tech Support Form Details:<o:p></o:p>Support needed:&nbsp;Other =
=E2=80=94 Please describe below.<o:p></o:p>First =
Name:&nbsp;Richard<o:p></o:p>Last =
Name:&nbsp;Cruz<o:p></o:p>Company:&nbsp;Sapas =
LLC<o:p></o:p>Country:&nbsp;UNITED =
STATES<o:p></o:p>State:&nbsp;TEXAS<o:p></o=
:p>Email Address:&nbsp;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><o:p></o:p>Phone:&nbsp;7135023780<o:=
p></o:p>Instrument Model:&nbsp;M-Series =
(M9, M9e, M5310C)<o:p></o:p>Serial =
Number:&nbsp;17062479<o:p></o:p>Additional =
information:&nbsp;Hello, looking for the upgrade DataPro2 SW v2.01 for =
the M-Series<o:p></o:p></td><td width=3D0 valign=3Dtop =
style=3D'width:.3pt;padding:0in 0in 0in 0in;word-break:break-word'>&nbsp;<o:p></o:p></td=
></tr><tr style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in =
0in 0in 0in;height:7.5pt;word-break:break-word'>&nbsp;<o:p></o:p></td>=
<td style=3D'padding:7.5pt 7.5pt 7.5pt =
7.5pt;height:7.5pt'></td></tr><tr><td valign=3Dtop style=3D'padding:0in =
30.0pt 0in 30.0pt'>&nbsp;<o:p></o:p></td><td =
style=3D'padding:0in 0in 0in =
0in'></td></tr></table></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'padding:7.5pt 7.5pt 7.5pt 7.5pt'>&nbsp;<o:p></o:p></td></tr><tr =
style=3D'height:12.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:12.5pt;word-break:break-word'>&nbsp;<o:p></o:p></td>=
</tr></table></div></td></tr></table>&nbsp;<o:p></o:p><tab=
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