Da

✏️ Editing: 1651692644.M347227P1383295.aristoteles.x5servers.com,S=63833,W=65159:2,RS

From: <rcruz@sapasequipment.com>
To: "'Marco Somoza'" <macsweb@gmail.com>
References: <331293133.1966056.1651169374256@sjmktmail-trigger1f.marketo.org> <WsU0N000000000000000000000000000000000000000000000RB2CI100o5eqi0FWRieh-jZU0Wkjrg@sfdc.net> <027f01d85b37$1496b6a0$3dc423e0$@sapasequipment.com> <PAXPR02MB77113A9F7EC5FB16E979D86091FD9@PAXPR02MB7711.eurprd02.prod.outlook.com> <02e001d85b3c$d6ea8a10$84bf9e30$@sapasequipment.com> <PAXPR02MB77117ECC92CEBB72BC28E8E691FD9@PAXPR02MB7711.eurprd02.prod.outlook.com> <035c01d85b46$82294250$867bc6f0$@sapasequipment.com> <CADCvqdA0ghU53LGBRRPoBS9wYSk+zxJH439jrk-orKqfpsMq4g@mail.gmail.com> <03cf01d85f20$bd69a840$383cf8c0$@sapasequipment.com> <CADCvqdBA-iTLx5YE6ntT1+DkcAiX=b5o4f9MKwCWZeQ3OjObeQ@mail.gmail.com> <010301d85fd0$a5db7950$f1926bf0$@sapasequipment.com> <CADCvqdCBpxZxHLAFR7p5N1oc=do-L9AxpEScz=ByGh0vzAPPPQ@mail.gmail.com>
In-Reply-To: <CADCvqdCBpxZxHLAFR7p5N1oc=do-L9AxpEScz=ByGh0vzAPPPQ@mail.gmail.com>
Subject: RE: FW: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 ]
Date: Wed, 4 May 2022 14:30:40 -0500
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Thanks Marco; I assumed it would cost around $50 to ship and I was way off. 
I will try using this account and send you all details.

Rich

From: Marco Somoza <macsweb@gmail.com>
Sent: Wednesday, May 4, 2022 1:53 PM
To: Richard Cruz <rcruz@sapasequipment.com>
Subject: Re: FW: Alert : AI Tech Support Webform Filled Out Notification| 
[ Case #: 04846230 ]

Hello.

Please use my FedEx account #  <tel:196459863> 196459863 with this quote.

and discount us$ 75,00 from the next invoice? Is it ok?

Marco

On Wed, May 4, 2022 at 1:04 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Marco,

So I underestimated freight; the most economical option I can find is  Fedex 
for  $361 ( see attached).  I was wondering if you get better rates with 
DHL; if so I would suggest we use your account and you don’t pay me for 
freight.  Thoughts?

From: Marco Somoza <macsweb@gmail.com <mailto:macsweb@gmail.com> >
Sent: Tuesday, May 3, 2022 3:34 PM
To: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >
Subject: Re: FW: Alert : AI Tech Support Webform Filled Out Notification| 
[ Case #: 04846230 ]

Dear Richard.

Spectra CIA LTDA (att Marco Somoza)

Avenida das americas 16.325 sala 205

Recreio - Rio de Janeiro

BRASIL

zip code 22790-703

Tax id: CNPJ 01.107.122/0001-44

Phone: 21-2437-0106

On Tue, May 3, 2022 at 4:05 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Marco,

Everything came in and is packed( including software).  Please reconfirm 
address so we can place today.

Best,

Rich

From: Marco Somoza <macsweb@gmail.com <mailto:macsweb@gmail.com> >
Sent: Thursday, April 28, 2022 5:17 PM
To: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >
Subject: Re: FW: Alert : AI Tech Support Webform Filled Out Notification| 
[ Case #: 04846230 ]

It would be simple if he sends you a CD.

Very big to send by mail.

160 MB

On Thu, Apr 28, 2022 at 6:25 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 4:25 PM
To: 'SHD WATS TechSupport' <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

OK, understood.  Can you please email it?

Thanks

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 4:21 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; SHD WATS 
TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Hi Rich,

Looks like the file is ~160,000kB in size. I can share the file through 
teams, but last time I checked were not mailing the software on usb yet. 
That could change in the future.

Best Regards,

Craig E. Emerson

Associate – Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com 
<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sieversinstruments.com&data=02%7C01%7C%7C890b0b55f94a43d952df08d6289f5879%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C636741062181345755&sdata=amUz80snf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&reserved=0>

Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 2:16 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

OK.   So you would send me the software file?  Do you know how big it is? 
Is there a possibility you could mail it?

Thanks, Rich

From: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 2:56 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; SHD WATS 
TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Unfortunately you will need both. The link only provides the firmware and 
you will need to open the firmware and software at the same time.

Best Regards,

Craig E. Emerson

Associate – Technical Support

Water Technologies & Solutions

Analytical Instruments

Tel: +720-622-0152

6060 Spine Road

Boulder, CO 80301

www.sieversinstruments.com 
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sieversinstruments.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l4D6G3dtJCU1SuAxM5gu6zadk0BxnaszQMsKOfp7Unw%3D&reserved=0>

Twitter : @suezWATERTECH

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, April 28, 2022 1:35 PM
To: SHD WATS TechSupport <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Subject: RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case 
#: 04846230 ]

Hi Craig and thanks for the prompt response.  So, you are saying I can 
either download via the link sent or you can send me a file of the actual 
software?  If so, I would prefer and try to use the link first.

Thanks again, Richard

From: NAM AI Technical Support <sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com> >
Sent: Thursday, April 28, 2022 1:54 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 
04846230 ]

Hi Richard,

I can help with that. This is the link for the Firmware for the analyzer.

https://www.suezwatertechnologies.com/sites/default/files/pdf_asst/SWF%2077200-15%20Rev%20A.zip 
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.suezwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FSWF%252077200-15%2520Rev%2520A.zip&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=thigqa7jLzvMcgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&reserved=0>

Are you able to receive a larger file if I send the software along?

I have attached the installation instructions for a stand alone 
installation.

Best Regards,

Craig Emerson
Associate - Technical Support
SUEZ Water Technologies Solutions
Analytical Instruments

6060 Spine Road
Boulder, CO. 80301
Tel: (720) 622-0152
www.suezwatertechnologies.com 
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.suezwatertechnologies.com%2F&data=05%7C01%7Csievers.techsupport.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YGgilGihdUpNsFqis%2Ff6tCMKaNVCnIH11qdcO7tLkqk%3D&reserved=0>

--------------- Original Message ---------------
From: SUEZ Water Technologies & Solutions [from@info-wts.suez.com 
<mailto:from@info-wts.suez.com> ]
Sent: 4/28/2022, 12:09 PM
To: sievers.techsupport.wts@suez.com 
<mailto:sievers.techsupport.wts@suez.com>
Cc: brittany.gleason@suez.com <mailto:brittany.gleason@suez.com>
Subject: Alert : AI Tech Support Webform Filled Out Notification| [ Case #: 
04846230 ]

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A new 'Tech Support' webform was filled out. Please follow up.

Tech Support Form Details:

Support needed: Other — Please describe below.

First Name: Richard

Last Name: Cruz

Company: Sapas LLC

Country: UNITED STATES

State: TEXAS

Email Address: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Phone: 7135023780

Instrument Model: M-Series (M9, M9e, M5310C)

Serial Number: 17062479

Additional information: Hello, looking for the upgrade DataPro2 SW v2.01 for 
the M-Series

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------=_NextPart_001_0174_01D85FC3.8AC2E700
Content-Type: text/html;
	charset="UTF-8"
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Thanks Marco; I assumed it =
would cost around $50 to ship and I was way off.=C2=A0 I will try using =
this account and send you all details. <o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Marco Somoza =
&lt;macsweb@gmail.com&gt; <br><b>Sent:</b> Wednesday, May 4, 2022 1:53 =
PM<br><b>To:</b> Richard Cruz =
&lt;rcruz@sapasequipment.com&gt;<br><b>Subject:</b> Re: FW: Alert : AI =
Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>Hello. <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Please use my <span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;ba=
ckground:white'>FedEx&nbsp;account # </span><a href=3D"tel:196459863" =
target=3D"_blank"><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1155CC;ba=
ckground:white'>196459863</span></a> with this =
quote.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>and discount us$ 75,00 from the next invoice? Is it =
ok?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>BR<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Marco<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Wed, May 4, 2022 at 1:04 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Marco,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I =
underestimated freight; the most economical option I can find is&nbsp; =
Fedex for&nbsp; $361 ( see attached).&nbsp; I was wondering if you get =
better rates with&nbsp; DHL; if so I would suggest we use your account =
and you don=E2=80=99t pay me for freight.&nbsp; Thoughts? =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Marco Somoza &lt;<a href=3D"mailto:macsweb@gmail.com" =
target=3D"_blank">macsweb@gmail.com</a>&gt; <br><b>Sent:</b> Tuesday, =
May 3, 2022 3:34 PM<br><b>To:</b> Richard Cruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
Re: FW: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dear =
Richard.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Spectra CIA =
LTDA (att Marco Somoza)<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Avenida das =
americas 16.325 sala 205<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Recreio - =
Rio de Janeiro<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BRASIL<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>zip code =
22790-703<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Tax id: =
CNPJ 01.107.122/0001-44<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Phone: =
21-2437-0106<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, May =
3, 2022 at 4:05 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Marco, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Everything =
came in and is packed( including software).&nbsp; Please reconfirm =
address so we can place today.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best,<o:p></=
o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Marco Somoza &lt;<a href=3D"mailto:macsweb@gmail.com" =
target=3D"_blank">macsweb@gmail.com</a>&gt; <br><b>Sent:</b> Thursday, =
April 28, 2022 5:17 PM<br><b>To:</b> Richard Cruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
Re: FW: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It would be =
simple if he sends you a CD.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Very big to =
send by mail.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>160 =
MB<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Thu, Apr =
28, 2022 at 6:25 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>FYI<o:p></o:=
p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Thursday, April 28, 2022 4:25 PM<br><b>To:</b> 'SHD WATS TechSupport' =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt;<br><b>Subject:=
</b> RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK, =
understood.&nbsp; Can you please email it?<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
<br><b>Sent:</b> Thursday, April 28, 2022 4:21 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>; SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt;<br><b>Subject:=
</b> RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Looks like =
the file is ~160,000kB in size. I can share the file through teams, but =
last time I checked were not mailing the software on usb yet. That could =
change in the future.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#000D42'>B=
est Regards,</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#000D42'>&=
nbsp;</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>C=
raig E. Emerson</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>A=
ssociate =E2=80=93 Technical Support </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#AADC14'>W=
ater Technologies &amp; Solutions</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>A=
nalytical Instruments</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>&=
nbsp;</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>T=
el: +720-622-0152</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><img border=3D0 width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909_x005f_x0000_i1033" =
src=3D"cid:image001.jpg@01D85FC3.874A13F0" =
alt=3D38BCF750><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>6=
060 Spine Road</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>B=
oulder, CO 80301</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a =
href=3D"https://emea01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F=
%2Fwww.sieversinstruments.com&amp;data=3D02%7C01%7C%7C890b0b55f94a43d952d=
f08d6289f5879%7Cf4a12867922d4b9dbb859ee7898512a0%7C0%7C0%7C63674106218134=
5755&amp;sdata=3DamUz80snf9FC%2FPmxXB3g1iY1nIEu9s2WJ4wPkds5MWw%3D&amp;res=
erved=3D0" =
target=3D"_blank">www.sieversinstruments.com</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-family:"Arial",sans-serif;color:#030F40'>Twitter&nbsp;:</sp=
an><span style=3D'color:black'>&nbsp;</span><span =
style=3D'font-family:"Arial",sans-serif;color:#030F40'>@suezWATERTECH</sp=
an><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Thursday, April 28, 2022 2:16 PM<br><b>To:</b> SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt;<br><b>Subject:=
</b> RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK.&nbsp;&nb=
sp; So you would send me the software file?&nbsp; Do you know how big it =
is?&nbsp; Is there a possibility you could mail it?&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
Rich <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 SHD WATS TechSupport &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
<br><b>Sent:</b> Thursday, April 28, 2022 2:56 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>; SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt;<br><b>Subject:=
</b> RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Unfortunatel=
y you will need both. The link only provides the firmware and you will =
need to open the firmware and software at the same =
time.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#000D42'>B=
est Regards,</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#000D42'>&=
nbsp;</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>C=
raig E. Emerson</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>A=
ssociate =E2=80=93 Technical Support </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#AADC14'>W=
ater Technologies &amp; Solutions</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>A=
nalytical Instruments</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>&=
nbsp;</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#030F40'>T=
el: +720-622-0152</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><img border=3D0 width=3D160 height=3D52 =
style=3D'width:1.6666in;height:.5416in' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909Picture_x0020_1" =
src=3D"cid:image001.jpg@01D85FC3.874A13F0" =
alt=3D38BCF750><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>6=
060 Spine Road</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>B=
oulder, CO 80301</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.sieversinstruments.com%2F&amp;data=3D05%7C01%7Csievers.techsupport.=
wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859=
ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoi=
MC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7=
C&amp;sdata=3Dl4D6G3dtJCU1SuAxM5gu6zadk0BxnaszQMsKOfp7Unw%3D&amp;reserved=
=3D0" =
target=3D"_blank">www.sieversinstruments.com</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-family:"Arial",sans-serif;color:#030F40'>Twitter&nbsp;:</sp=
an><span style=3D'color:black'>&nbsp;</span><span =
style=3D'font-family:"Arial",sans-serif;color:#030F40'>@suezWATERTECH</sp=
an><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ju=
stify'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#030F40'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Thursday, April 28, 2022 1:35 PM<br><b>To:</b> SHD WATS TechSupport =
&lt;<a href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt;<br><b>Subject:=
</b> RE: Alert : AI Tech Support Webform Filled Out Notification| [ Case =
#: 04846230 ]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Craig =
and thanks for the prompt response.&nbsp; So, you are saying I can =
either download via the link sent or you can send me a file of the =
actual software?&nbsp; If so, I would prefer and try to use the link =
first.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again, Richard<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 NAM AI Technical Support &lt;<a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a>&gt; =
<br><b>Sent:</b> Thursday, April 28, 2022 1:54 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Alert =
: AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><span =
style=3D'font-family:"Arial",sans-serif'>Hi Richard,<br><br>I can help =
with that. This is the link for the Firmware for the analyzer.<br><br><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.suezwatertechnologies.com%2Fsites%2Fdefault%2Ffiles%2Fpdf_asst%2FS=
WF%252077200-15%2520Rev%2520A.zip&amp;data=3D05%7C01%7Csievers.techsuppor=
t.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb8=
59ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWIj=
oiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C=
%7C&amp;sdata=3Dthigqa7jLzvMcgD%2BX9fL2fWRsk7u188ILb%2F1%2BtmN6Oc%3D&amp;=
reserved=3D0" =
target=3D"_blank">https://www.suezwatertechnologies.com/sites/default/fil=
es/pdf_asst/SWF%2077200-15%20Rev%20A.zip</a><br><br>Are you able to =
receive a larger file if I send the software along?<br><br>I have =
attached the installation instructions for a stand alone =
installation.<br><br>Best Regards,<br><br>Craig Emerson<br>Associate - =
Technical Support<br>SUEZ Water Technologies Solutions<br>Analytical =
Instruments<br><br>6060 Spine Road<br>Boulder, CO. 80301<br>Tel: (720) =
622-0152<br><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.suezwatertechnologies.com%2F&amp;data=3D05%7C01%7Csievers.techsuppo=
rt.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb=
859ee7898512a0%7C0%7C0%7C637867738498034243%7CUnknown%7CTWFpbGZsb3d8eyJWI=
joiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7=
C%7C&amp;sdata=3DYGgilGihdUpNsFqis%2Ff6tCMKaNVCnIH11qdcO7tLkqk%3D&amp;res=
erved=3D0" =
target=3D"_blank">www.suezwatertechnologies.com</a><br><br><br>----------=
----- Original Message ---------------<br><b>From:</b> SUEZ Water =
Technologies &amp; Solutions [<a href=3D"mailto:from@info-wts.suez.com" =
target=3D"_blank">from@info-wts.suez.com</a>]<br><b>Sent:</b> 4/28/2022, =
12:09 PM<br><b>To:</b> <a =
href=3D"mailto:sievers.techsupport.wts@suez.com" =
target=3D"_blank">sievers.techsupport.wts@suez.com</a><br><b>Cc:</b> <a =
href=3D"mailto:brittany.gleason@suez.com" =
target=3D"_blank">brittany.gleason@suez.com</a><br><b>Subject:</b> Alert =
: AI Tech Support Webform Filled Out Notification| [ Case #: 04846230 =
]</span><o:p></o:p></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse;border-sp=
acing:0px;background-attachment:scroll;background-position-x:0%;backgroun=
d-position-y:0%'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in 0in' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909basic_banner"><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D580 =
style=3D'width:435.0pt;background:white;border-collapse:collapse'><tr><td=
 valign=3Dtop style=3D'padding:0in 0in 0in =
0in;background-attachment:scroll;background-position-x:0%;background-posi=
tion-y:0%'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0px;text-al=
ign:inherit'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;border-spacing:0px'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D600 =
style=3D'width:6.25in;border-collapse:collapse;border-spacing:0px'><tr><t=
d valign=3Dtop style=3D'padding:0in 0in 0in 0in'><div =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909logo"><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.geinstruments.com%2F&amp;data=3D05%7C01%7Csievers.techsupport.wts%=
40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9dbb859ee78=
98512a0%7C0%7C0%7C637867738498190279%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4w=
LjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&am=
p;sdata=3D2AqHjoShosR08nA1ugC%2BdREcFs2MdlvUyxswe2q1e50%3D&amp;reserved=3D=
0" target=3D"_blank"><span style=3D'text-decoration:none'><img =
border=3D0 width=3D600 height=3D150 =
style=3D'width:6.25in;height:1.5625in' id=3D"_x0000_i1031" =
src=3D"https://go.suezwatertechnologies.com/rs/742-MJD-709/images/17-sz-m=
arketo-email-header-v2.gif" =
alt=3DSUEZ></span></a><o:p></o:p></p></div></td></tr></table></td></tr></=
table></td></tr><tr style=3D'height:12.5pt'><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in;height:12.5pt;word-break:break-word'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;</span><o:p></o:p></p></td>=
</tr><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;word-break:break-word'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing:0px'><tr><t=
d valign=3Dtop style=3D'padding:0in 0in 0in =
0in;border-spacing:0px'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D578 =
style=3D'width:433.5pt;border-collapse:collapse;border-spacing:0px'><tr =
style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:7.5pt;border-spacing:0px'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;</span><o:p></o:p></p></td>=
<td width=3D10 style=3D'width:7.5pt;padding:0in 0in 0in =
0in;height:7.5pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></td></tr><tr><td valign=3Dtop style=3D'padding:0in 30.0pt 0in =
30.0pt' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909center-content"><p =
style=3D'margin:0in;line-height:18.75pt;vertical-align:top' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909middle-content"><span =
style=3D'font-size:12.0pt;color:#030F40'>A new 'Tech Support' webform =
was filled out. Please follow up.</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><strong><span =
style=3D'font-size:10.0pt;font-family:"Calibri",sans-serif;color:#030F40'=
>Tech Support Form Details:</span></strong><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Support needed:&nbsp;Other =
=E2=80=94 Please describe below.</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>First =
Name:&nbsp;Richard</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Last =
Name:&nbsp;Cruz</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Company:&nbsp;Sapas =
LLC</span><o:p></o:p></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Country:&nbsp;UNITED =
STATES</span><o:p></o:p></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>State:&nbsp;TEXAS</span><o:p></o=
:p></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Email Address:&nbsp;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a></span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Phone:&nbsp;7135023780</span><o:=
p></o:p></p><p style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Instrument Model:&nbsp;M-Series =
(M9, M9e, M5310C)</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Serial =
Number:&nbsp;17062479</span><o:p></o:p></p><p =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.0pt;color:#030F40'>Additional =
information:&nbsp;Hello, looking for the upgrade DataPro2 SW v2.01 for =
the M-Series</span><o:p></o:p></p></td><td width=3D0 valign=3Dtop =
style=3D'width:.3pt;padding:0in 0in 0in 0in;word-break:break-word'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:1=
4.25pt'><span =
style=3D'font-size:10.5pt;color:#222222'>&nbsp;</span><o:p></o:p></p></td=
></tr><tr style=3D'height:7.5pt'><td valign=3Dtop style=3D'padding:0in =
0in 0in 0in;height:7.5pt;word-break:break-word'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;</span><o:p></o:p></p></td>=
<td style=3D'padding:7.5pt 7.5pt 7.5pt =
7.5pt;height:7.5pt'></td></tr><tr><td valign=3Dtop style=3D'padding:0in =
30.0pt 0in 30.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:1.0pt'>&nbsp;</span><o:p></o:p></p></td><td =
style=3D'padding:0in 0in 0in =
0in'></td></tr></table></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'padding:7.5pt 7.5pt 7.5pt 7.5pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></td></tr><tr =
style=3D'height:12.5pt'><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in;height:12.5pt;word-break:break-word'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:1.0pt;color:#222222'>&nbsp;</span><o:p></o:p></p></td>=
</tr></table></div></td></tr></table><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif'>&nbsp;</span><o:p></o:p></p><tab=
le class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse;border-sp=
acing:0px;background-attachment:scroll;background-position-x:0%;backgroun=
d-position-y:0%' =
id=3D"gmail-m_8612225304221451110gmail-m_-1065340710803198872gmail-m_6470=
591353906677935gmail-m_-1315991366242498909backgroundTable5"><tr><td =
style=3D'padding:0in 0in 0in 0in'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D600 =
style=3D'width:6.25in;background-attachment:scroll;background-position-x:=
0%;background-position-y:0%'><tr><td width=3D"100%" =
style=3D'width:100.0%;padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D600 =
style=3D'width:6.25in;background:#000D42'><tr style=3D'height:5.0pt'><td =
width=3D"100%" style=3D'width:100.0%;padding:0in 0in 0in =
0in;height:5.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:white'>&nbsp;</span><o:p></o:p></p></td></tr><tr><td =
style=3D'padding:0in 0in 0in 0in'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 align=3Dleft width=3D15 =
style=3D'width:11.25pt'><tr><td style=3D'padding:0in 0in 0in 0in'><p =
class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:ce=
nter'>&nbsp;<o:p></o:p></p></td></tr></table><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:white'>&nbsp;</span><o:p></o:p></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D420 style=3D'width:315.0pt'><tr =
style=3D'height:5.0pt'><td width=3D"100%" =
style=3D'width:100.0%;padding:0in 0in 0in 0in;height:5.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></td></tr><tr><td style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D415 style=3D'width:311.25pt'><tr><td =
style=3D'padding:0in 0in 0in 0in'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:15.0pt;line-height:13.5pt'><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#454545'>&n=
bsp;</span><o:p></o:p></p><p =
style=3D'margin-left:15.0pt;line-height:13.5pt'><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:white'><a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.suezwatertechnologies.com%2F&amp;data=3D05%7C01%7Csievers.techsupp=
ort.wts%40suez.com%7C84a5132ba016436c806e08da2953f9bc%7Cf4a12867922d4b9db=
b859ee7898512a0%7C0%7C0%7C637867738498190279%7CUnknown%7CTWFpbGZsb3d8eyJW=
IjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%=
7C%7C&amp;sdata=3Dm%2BilVOnvxXEwKNFjHBtROVWlOav7vxj5FpzV%2B%2BKhZPU%3D&am=
p;reserved=3D0" target=3D"_blank"><span =
style=3D'color:white;text-decoration:none'>SUEZ</span></a> | <a =
href=3D"https://eur01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.suezwatertechnologies.com%2Fterms&amp;data=3D05%7C01%7Csievers.tec=
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