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From: <rcruz@sapasequipment.com>
To: "'Service Neutec'" <service@neutecgroup.com>
Cc: "'Christine Quinn'" <Cquinn@neutecgroup.com>,
	"'Anaam Wafa'" <awafa@neutecgroup.com>
References: <BL0PR16MB2321E0D6E06DD8D9574D8F0FC1AB9@BL0PR16MB2321.namprd16.prod.outlook.com> 
In-Reply-To: 
Subject: RE: CASE840: Eddy Jet 1 Assistance 
Date: Fri, 17 Jun 2022 07:31:43 -0500
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Hello Angelo

I wanted to let you know that with your detailed instructions my tech was
able to resolve the issues we had.

You are to be commended for the EXCELLENT customer service your provided
us.

Thanks so much!

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Dr

Fulshear TX 77441 USA

713-502-3780

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Monday, June 13, 2022 10:02 AM
To: 'Service Neutec' <service@neutecgroup.com>
Cc: 'Christine Quinn' <Cquinn@neutecgroup.com>; 'Anaam Wafa'
<awafa@neutecgroup.com>
Subject: RE: CASE840: Eddy Jet 1 Assistance

Thanks Angelo!   I am referring to one of my techs for him to review.

Thanks again and have a great day.

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Dr

Fulshear TX 77441 USA

713-502-3780

From: Service Neutec <service@neutecgroup.com
<mailto:service@neutecgroup.com> > 
Sent: Monday, June 13, 2022 9:55 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Cc: Christine Quinn <Cquinn@neutecgroup.com
<mailto:Cquinn@neutecgroup.com> >; Service Neutec <service@neutecgroup.com
<mailto:service@neutecgroup.com> >; Anaam Wafa <awafa@neutecgroup.com
<mailto:awafa@neutecgroup.com> >
Subject: CASE840: Eddy Jet 1 Assistance

Hello Richard,

Thank you for taking the time to complete you service request form. The
error code you provided points to an issue with the optical sensors,
flags, and/ wiring for the components that move and monitors the position
of the big carriage mechanism. I have attached a document that I try to
highlight the component you need to check.

Please find attached as well both the users and technical manual for the
Eddy Jet 1. Just so you are aware; this iteration of the Eddy Jet Spiral
is no longer being supported by the manufacturer, and the availability of
part is not guaranteed. I would suggest upgrading to the latest version of
the spiral plater the Eddy Jet 2W.

I have CC'ed one of our sale specialist (Christine Quinn); she would be
happy to provide you more information about the Eddy Jet 2W.

If you have any questions or concerns, please do not hesitate to ask.

Best regards,

Michaelangelo (Angelo) Brown

Technical Engineering Department

Office: 516-870-0877 Ext. 109

Email: abrown@neutecgroup.com <mailto:abrown@neutecgroup.com>

Address:1 Lenox Ave. Farmingdale, NY 11735

<http://www.neutecgroup.com/> www.NeutecGroup.com

<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.neut
ecgroup.com%2Fmicrobiology&data=02%7C01%7Cabrown%40neutecgroup.com%7Cbc434
6f2feba48814e0d08d8648818ac%7C9bbe966eadfe4c079edda6728b4f3cea%7C0%7C0%7C6
37369882973990836&sdata=gz7%2BLZGKIUG%2BEfBvnPW9JNFGLj5B3pvIePR3nkhSfHY%3D
&reserved=0> Microbiology Lab Automation *
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.neu
tecgroup.com%2Fproducts%2Fwater-activity-measurement&data=02%7C01%7Cabrown
%40neutecgroup.com%7Cbc4346f2feba48814e0d08d8648818ac%7C9bbe966eadfe4c079e
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soU7g3BoOhIIFZgJ8vE%3D&reserved=0> Water Activity *
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.neu
tecgroup.com%2Fproducts%2Fflow-cytometry-pollen-viability%2Fampha-z32-poll
en-analysis-detail&data=02%7C01%7Cabrown%40neutecgroup.com%7Cbc4346f2feba4
8814e0d08d8648818ac%7C9bbe966eadfe4c079edda6728b4f3cea%7C0%7C0%7C637369882
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d=0> Flow Cytometery/Pollen count *
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.neu
tecgroup.com%2Fproducts%2Fimaging%2Fmultispectral-imaging-videometerlab-4-
detail&data=02%7C01%7Cabrown%40neutecgroup.com%7Cbc4346f2feba48814e0d08d86
48818ac%7C9bbe966eadfe4c079edda6728b4f3cea%7C0%7C0%7C637369882974000831&sd
ata=rgeOJYH5F2hK757UxKE9owpCNbCpW0V88fQG52T8BiU%3D&reserved=0>
MultiSpectral Imaging

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello Angelo<o:p></o:p><o:p>&nbsp;</o:p>I wanted to =
let you know that with your detailed instructions my tech was able to =
resolve the issues we had.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>You are to =
be commended for the EXCELLENT customer service your provided us.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Thanks so much!&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>5602 Verona Ridge =
Dr<o:p></o:p>Fulshear TX 77441 =
USA<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; Sent: Monday, June 13, 2022 =
10:02 AM To: 'Service Neutec' =
&lt;service@neutecgroup.com&gt; Cc: 'Christine Quinn' =
&lt;Cquinn@neutecgroup.com&gt;; 'Anaam Wafa' =
&lt;awafa@neutecgroup.com&gt; Subject: RE: CASE840: Eddy Jet 1 =
Assistance <o:p></o:p></div></div><o:p>&nbsp;</o:p>Thanks =
Angelo!&nbsp;&nbsp; I am referring to one of my techs for him to =
review.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks again =
and have a great day. <o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>5602 Verona Ridge =
Dr<o:p></o:p>Fulshear TX 77441 =
USA<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Service Neutec &lt;<a =
href=3D"mailto:service@neutecgroup.com">service@neutecgroup.com</a>&gt; =
 Sent: Monday, June 13, 2022 9:55 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Christine Quinn &lt;<a =
href=3D"mailto:Cquinn@neutecgroup.com">Cquinn@neutecgroup.com</a>&gt;; =
Service Neutec &lt;<a =
href=3D"mailto:service@neutecgroup.com">service@neutecgroup.com</a>&gt;; =
Anaam Wafa &lt;<a =
href=3D"mailto:awafa@neutecgroup.com">awafa@neutecgroup.com</a>&gt; <b=
>Subject: CASE840: Eddy Jet 1 Assistance =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello Richard, =
<o:p></o:p><o:p>&nbsp;</o:p>Thank you for taking the =
time to complete you service request form. The error code you provided =
points to an issue with the optical sensors, flags, and/ wiring for the =
components that move and monitors the position of the big carriage =
mechanism. I have attached a document that I try to highlight the =
component you need to check. <o:p></o:p><o:p>&nbsp;</o:p>Please find attached as =
well both the users and technical manual for the Eddy Jet 1. Just so you =
are aware; this iteration of the Eddy Jet Spiral is no longer being =
supported by the manufacturer, and the availability of part is not =
guaranteed. I would suggest upgrading to the latest version of the =
spiral plater the Eddy Jet 2W. <o:p></o:p>I have CC&#8217;ed one =
of our sale specialist (Christine Quinn); she would be happy to provide =
you more information about the Eddy Jet 2W. <o:p></o:p><o:p>&nbsp;</o:p>If you have any =
questions or concerns, please do not hesitate to ask. =
<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D295 style=3D'width:221.6pt;border-collapse:collapse'><tr =
style=3D'height:39.4pt'><td width=3D295 valign=3Dtop =
style=3D'width:221.6pt;padding:0in 5.4pt 0in 5.4pt;height:39.4pt'>Michaelangelo (Angelo) Brown<o:p></o:p>Technical Engineering =
Department<o:p></o:p><o:p>&nbsp;</o:p>Office: 516-870-0877&nbsp;Ext. 109<o:p></o:p>Email: <a =
href=3D"mailto:abrown@neutecgroup.com">abrown@neutecgroup.com</a><=
span lang=3DFR =
style=3D'font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif=
;color:#595959'><o:p></o:p>Address:1 Lenox Ave. Farmingdale, NY =
11735<o:p></o:p><a =
href=3D"http://www.neutecgroup.com/">www.NeutecGroup.com</a><o=
:p></o:p><o:p>&nbsp;</o:p></td></tr></table><a =
href=3D"https://nam11.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.neutecgroup.com%2Fmicrobiology&amp;data=3D02%7C01%7Cabrown%40neutec=
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NFGLj5B3pvIePR3nkhSfHY%3D&amp;reserved=3D0">Microbiology Lab Automation =
</a>&nbsp;*&nbsp;&nbsp; =
<a =
href=3D"https://nam11.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.neutecgroup.com%2Fproducts%2Fwater-activity-measurement&amp;data=3D=
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Activity</a>&nbsp;&nbsp; * <a =
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%2Fwww.neutecgroup.com%2Fproducts%2Fflow-cytometry-pollen-viability%2Famp=
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count</a>&nbsp;&nbsp; * <a =
href=3D"https://nam11.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fwww.neutecgroup.com%2Fproducts%2Fimaging%2Fmultispectral-imaging-video=
meterlab-4-detail&amp;data=3D02%7C01%7Cabrown%40neutecgroup.com%7Cbc4346f=
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3D&amp;reserved=3D0">MultiSpectral =
Imaging</a><o:p></o:p>&n=
bsp;<o:p></o:p>The =
information transmitted is intended only for the person or entity to =
which it is addressed and may contain confidential and/or privileged =
material. Any review, retransmission, dissemination or other use of, or =
taking of any action in reliance upon this information by persons or =
entities other than the intended recipient is prohibited.&nbsp; If you =
receive this in error, please contact the sender and delete the material =
from any computer.&nbsp; Email transmission cannot be guaranteed to be =
secure or error free as information could be intercepted, corrupted, =
lost, destroyed, arrive late or incomplete.&nbsp; The sender therefore =
is in no way liable for any errors or omissions in the content of this =
message which may arise as a result of email transmission.&nbsp; If =
verification is required, please request a hard copy.&nbsp; We take =
reasonable precautions to ensure our emails are free from viruses.&nbsp; =
You need, however, to verify that this email and any attachments are =
free of viruses, as we can take no responsibility for any computer =
viruses, which might be transferred by way of this email.&nbsp; We may =
monitor all email communication through our networks.&nbsp; If you =
contact us by email, we may store your name and address to facilitate =
communication.<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><o:p>&nbsp;</o:p></div></body></html>
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