Da

✏️ Editing: 1658856100.M777337P27572.aristoteles.x5servers.com,S=29271,W=29923:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <62dff626676d2_1cc02b1bf4fb8d2c1144c9@rsyn-workers-production-worker-5696866794-bzhr2.mail>
In-Reply-To: <62dff626676d2_1cc02b1bf4fb8d2c1144c9@rsyn-workers-production-worker-5696866794-bzhr2.mail>
Subject: RE: Dell Tower No power cord (message id: 56649634)
Date: Tue, 26 Jul 2022 12:21:33 -0500
Message-ID: <21e501d8a114$2a829b50$7f87d1f0$@sapasequipment.com>
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Hi Jordan,

Sorry for delay. Please proceed.

Richard

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com> 
Sent: Tuesday, July 26, 2022 9:12 AM
To: rcruz@sapasequipment.com
Subject: Dell Tower No power cord (message id: 56649634)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 5964

_____

Update Subject: Update

Jordan Gatlin

Tue 07-26-22 09:11 AM

Hey Richard,

I'm still waiting on word about the approval on the work to be done to
this machine before I can do anything with this. Please respond with an
approval if you would like us to continue working on this device. Thank
you.

Jordan Gatlin

Fri 07-15-22 01:39 PM

Afternoon Richard,

Sorry it's taken some time to reach back out to you. But I was wanting to
let you that I have some potential ideas of getting the software installed
to the machine locally or I can reimage the machine and setup the virtual
machine as is with the software still installed to it. 
Either way, in terms of cost, we are looking at a service cost of
$249+tax. I just need approval on the cost before getting this taken care
of. Also, I cannot say that this will work for sure, but we would have
somewhere to start and try to get it where it needs to be. 
Thanks and talk soon.

Jordan Gatlin

Tue 07-05-22 12:02 PM

Hi Richard,

After checking the drive again, I wasn't able to see any software that
looks like it would be for the AutoStainer but instead just the Mercury
Analyzer. I can look about reinstalling Windows 7 back to the machine with
a fresh install and then either setup the VMDK that I found the software
on as a usable VM again or install the software directly to the new
Windows 7 install (assuming the software works on newer versions of
Windows and not just XP). 
If you have any other questions/concerns, please feel free to reach back
out to us. Thanks and talk soon.

customer-reply

Tue 07-05-22 11:02 AM

SMS-REPLY: So, is that the only software on the HD?

customer-reply

Tue 07-05-22 11:00 AM

SMS-REPLY: Let me check

Jordan Gatlin

Tue 07-05-22 10:59 AM

If you wouldn't mind. I was able to locate a Mecury Anaylizer called WinHg
Runner 1.7 but wasn't sure if that was what you needed.

Jordan Gatlin

Tue 07-05-22 10:58 AM

Good Morning Richard,

I have a question about this software that you need to run the Auto
Stainer...do you know what the name of the software is that you need for
it? 
Thanks.

customer-reply

Tue 07-05-22 10:57 AM

SMS-REPLY: I can look for name

customer-reply

Tue 07-05-22 10:57 AM

SMS-REPLY: Probably includes 360

Jordan Gatlin

Tue 07-05-22 10:56 AM

Good Morning Richard,

I have a question about this software that you need to run the Auto
Stainer...do you know what the name of the software is that you need for
it? 
Thanks.

Kevin Brizuela

Wed 06-29-22 12:39 PM

Would like for us to bypass OS password. Stated the system requires
password for certain programs.

View your account profile online:
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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D7WCwqaZYFKNwBh0MklIvvG1oRS-2B1h3GkQ-3D-3D> Online Profile

_____

<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7vUBR3mUKli
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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

<http://reply.repairshopr.com/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XB
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<https://ntg10010.repairshopr.com/viewr/track/Y2xhc3M9Q29tbWVudCZyZWNvcmRf
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Jordan,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Sorry for delay. Please proceed.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NerdsToGo-Katy =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Tuesday, July =
26, 2022 9:12 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Dell Tower No power cord =
(message id: 56649634)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:7.5pt;color:#393C3D'>&nbsp;<o:p></o:p></span></p></div=
><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D622 =
style=3D'width:466.5pt'><tr><td style=3D'padding:.75pt .75pt .75pt =
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style=3D'width:465.0pt'><tr><td style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'><p =
class=3DMsoNormal style=3D'line-height:22.5pt'><span =
style=3D'color:#393C3D'>&nbsp;<o:p></o:p></span></p></td></tr></table></d=
iv><p class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><span =
style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><p align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
id=3D"_x0000_i1031" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy></span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
5964<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
t;margin-left:0in;text-align:center;line-height:18.0pt'><span =
class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" align=3Dcenter></span></span></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-26-22 09:11 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I'm still waiting on word about the approval on the work to be done =
to this machine before I can do anything with this. Please respond with =
an approval if you would like us to continue working on this device. =
Thank you.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 07-15-22 01:39 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Afternoon Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sorry it's taken some time to reach back out to you. But I was =
wanting to let you that I have some potential ideas of getting the =
software installed to the machine locally or I can reimage the machine =
and setup the virtual machine as is with the software still installed to =
it. <br>Either way, in terms of cost, we are looking at a service cost =
of $249+tax. I just need approval on the cost before getting this taken =
care of. Also, I cannot say that this will work for sure, but we would =
have somewhere to start and try to get it where it needs to be. =
<br>Thanks and talk soon.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 12:02 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>After checking the drive again, I wasn't able to see any software =
that looks like it would be for the AutoStainer but instead just the =
Mercury Analyzer. I can look about reinstalling Windows 7 back to the =
machine with a fresh install and then either setup the VMDK that I found =
the software on as a usable VM again or install the software directly to =
the new Windows 7 install (assuming the software works on newer versions =
of Windows and not just XP). <br>If you have any other =
questions/concerns, please feel free to reach back out to us. Thanks and =
talk soon. <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 11:02 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: So, is that the only software on the HD? =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 11:00 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Let me check<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:59 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>If you wouldn't mind. I was able to locate a Mecury Anaylizer called =
WinHg Runner 1.7 but wasn't sure if that was what you needed. =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:58 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have a question about this software that you need to run the Auto =
Stainer...do you know what the name of the software is that you need for =
it? <br>Thanks.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:57 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: I can look for name <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:57 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Probably includes 360<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:56 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have a question about this software that you need to run the Auto =
Stainer...do you know what the name of the software is that you need for =
it? <br>Thanks.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 06-29-22 12:39 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Would like for us to bypass OS password. Stated the system requires =
password for certain programs.<o:p></o:p></span></p></div><p =
class=3DMsoNormal style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
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cDt9lXQM0wXooMtrFK93zUUxae42WgrEk5EcZJgQ_H_705JNWnUen-2BVALi0S4aOxuKK4J3a=
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style=3D'color:#393C3D'>&nbsp;<o:p></o:p></span></p></td></tr></table></d=
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