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✏️ Editing: 1659652872.M821415P18636.aristoteles.x5servers.com,S=16908,W=17316:2,RS

From: <rcruz@sapasequipment.com>
To: "'Marco Somoza'" <macsweb@gmail.com>
References: <069701d8a77b$b1b89670$1529c350$@sapasequipment.com> <VI1PR0301MB2302CAC2A56775452E310650EC9F9@VI1PR0301MB2302.eurprd03.prod.outlook.com> <019601d8a82c$fec5e880$fc51b980$@sapasequipment.com> <CADCvqdCkMcgQW_0jBOQbGiz-ti6uuZDR-QB6xoRgmUtCH-P7eQ@mail.gmail.com>
In-Reply-To: <CADCvqdCkMcgQW_0jBOQbGiz-ti6uuZDR-QB6xoRgmUtCH-P7eQ@mail.gmail.com>
Subject: RE: FW: EXTERNAL - FW: Seeking Part numbers
Date: Thu, 4 Aug 2022 17:41:05 -0500
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Went through a lot of run a round; they kept sending it to someone else and 
finally I identified the right person.   No, based on tech parts are no 
longer available…..

From: Marco Somoza <macsweb@gmail.com>
Sent: Thursday, August 4, 2022 5:38 PM
To: Richard Cruz <rcruz@sapasequipment.com>
Subject: Re: FW: EXTERNAL - FW: Seeking Part numbers

What great customer service!

Took so much time for this answer?

They don't have any of those parts?

On Thu, Aug 4, 2022 at 3:07 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Please see techs email.

From: Fitzgerald Brian MTPRO-US <Brian.fitzgerald@mt.com 
<mailto:Brian.fitzgerald@mt.com> >
Sent: Thursday, August 4, 2022 11:31 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: EXTERNAL - FW: Seeking Part numbers

Hello Richard

Sorry for the delay, I had to do some checking 
with our service dept. Unfortunately we no longer have these parts for the 
older TOC units

Best

Brian Fitzgerald

Technical/Application Support

METTLER TOLEDO Process Analytics Inc

900 Middlesex Turnpike

Bldg 8

Billerica, MA, 01821

Phone: +1-888-687-7687

MTPROUSTechSupport@mt.com <mailto:MTPROUSTechSupport@mt.com>

www.mt.com/pro <http://www.mt.com/pro>

For Order Entry, Pricing, Lead Times, & Quotations please contact our 
Customer Service group at:

Mtprous.orders@mt.com <mailto:Mtprous.orders@mt.com>

For Repair Service :

repairservice@mt.com <mailto:repairservice@mt.com>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, August 3, 2022 4:58 PM
To: Fitzgerald Brian MTPRO-US <Brian.fitzgerald@mt.com 
<mailto:Brian.fitzgerald@mt.com> >
Subject: EXTERNAL - FW: Seeking Part numbers

Hi Brian

As we earlier discussed, I am needing part #’s availability and price for 
the following  5000TOC unit; serial number  58 036 032

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite 112

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com 
<https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsapasequipment.com%2F&data=04%7C01%7Cguillermo.lozanoonrubia%40mail.utoronto.ca%7Cad9e9f5e01fc4a3de35908d9dbc899fb%7C78aac2262f034b4d9037b46d56c55210%7C0%7C0%7C637782478194814074%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=4swlrTIzYDx0n%2F270uwQJVAM1HNyToLD%2FkLf6whBHy8%3D&reserved=0>

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xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Went through a lot of run a =
round; they kept sending it to someone else and finally I identified the =
right person.=C2=A0=C2=A0 No, based on tech parts are no longer =
available=E2=80=A6..<o:p></o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Marco Somoza =
&lt;macsweb@gmail.com&gt; Sent: Thursday, August 4, 2022 5:38 =
PM To: Richard Cruz =
&lt;rcruz@sapasequipment.com&gt; Subject: Re: FW: EXTERNAL - =
FW: Seeking Part numbers<o:p></o:p></div><o:p>&nbsp;</o:p><div><div>What great customer =
service!<o:p></o:p></div><div>Took so much time =
for this answer?<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>They don't have any of those =
parts?<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><div>On =
Thu, Aug 4, 2022 at 3:07 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div>Please see =
techs email.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 Fitzgerald Brian MTPRO-US &lt;<a =
href=3D"mailto:Brian.fitzgerald@mt.com" =
target=3D"_blank">Brian.fitzgerald@mt.com</a>&gt; Sent: =
Thursday, August 4, 2022 11:31 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> Subject: RE: =
EXTERNAL - FW: Seeking Part numbers <o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Hello =
Richard<o:p></o:p>&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp; Sorry for the delay, I had to do some checking with our =
service dept. Unfortunately we no longer have =
these parts for the older TOC units<o:p></o:p>&nbsp;<o:p><=
/o:p>Best<o:p></o=
:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>Brian&nbsp;Fitzgerald<o:p></o:p>Technical/Application =
Support<o:p></o:p>METTLER TOLEDO Process =
Analytics Inc<o:p></o:p>900 Middlesex =
Turnpike<o:p></o:p>Bldg =
8<o:p></o:p>Billerica, MA, =
01821<o:p></o:p>Phone: =
+1-888-687-7687<o:p></o:p><a =
href=3D"mailto:MTPROUSTechSupport@mt.com" =
target=3D"_blank">MTPROUSTechSupport@mt.com</a><o:p></o:p><a =
href=3D"http://www.mt.com/pro" =
target=3D"_blank">www.mt.com/pro</a><o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>For =
Order Entry, Pricing, Lead Times, &amp; Quotations please contact our =
Customer Service group at:<o:p></o:p><a =
href=3D"mailto:Mtprous.orders@mt.com" =
target=3D"_blank">Mtprous.orders@mt.com</a><o:p></o:p>&nbsp;<o:p><=
/o:p>For =
Repair Service :<o:p></o:p><a =
href=3D"mailto:repairservice@mt.com" =
target=3D"_blank">repairservice@mt.com</a><o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Wednesday, August 3, 2022 4:58 PM To: Fitzgerald Brian =
MTPRO-US &lt;<a href=3D"mailto:Brian.fitzgerald@mt.com" =
target=3D"_blank">Brian.fitzgerald@mt.com</a>&gt; Subject: =
EXTERNAL - FW: Seeking Part numbers <o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Hi Brian =
<o:p></o:p>&nbsp;<o:p><=
/o:p>As we =
earlier discussed, I am needing part #=E2=80=99s =
availability and price for the following&nbsp; 5000TOC unit; serial =
number&nbsp; 58 036 =
032<o:p></o:p>&nbsp;=
<o:p></o:p>Thanks, =
<o:p></o:p>Rich<o=
:p></o:p>&nbsp;=
<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner =
<o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite 112 <o:p></o:p>Katy, TX&nbsp; =
77494 USA<o:p></o:p>713-502-3780<o:p></o:p><=
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