Da

✏️ Editing: 1664393775.M834549P2289186.aristoteles.x5servers.com,S=78514,W=80119:2,S

From: <rcruz@sapasequipment.com>
To: "'Kristin Waddell'" <KWaddell@ATGService.com>,
	"'Daiheon Lee'" <dlee250@jhmi.edu>,
	"'D W'" <david@ATGService.com>,
	<dlee.jhusom@gmail.com>
Cc: <dlee.jhusom@gmail.com>,
	"'Eric Rayburn'" <ERayburn@ATGService.com>,
	"'Byoungjae Kong'" <bkong10@jhu.edu>
References: <01c401d8d1f2$2ebc1ac0$8c345040$@sapasequipment.com> <MN2PR15MB3054EC98375C978C4D340A3ECE529@MN2PR15MB3054.namprd15.prod.outlook.com> <04bb01d8d272$e3c828c0$ab587a40$@sapasequipment.com> <DS0PR15MB547092C3DF4326D88BD749A6A2559@DS0PR15MB5470.namprd15.prod.outlook.com> <053e01d8d277$e034af80$a09e0e80$@sapasequipment.com> <DS0PR15MB5470FBFE6CF4C6F11DC74C25A2559@DS0PR15MB5470.namprd15.prod.outlook.com> <056f01d8d279$567fee10$037fca30$@sapasequipment.com> <BYAPR01MB41979D81A4B15EB576CA1C3999559@BYAPR01MB4197.prod.exchangelabs.com> <DS0PR15MB547039669F314F8BD624A4B0A2559@DS0PR15MB5470.namprd15.prod.outlook.com> <BYAPR01MB4197A41A6B5E3FDB3475F6A099559@BYAPR01MB4197.prod.exchangelabs.com> <DS0PR15MB5470AE038A18CC5FE42CC032A2559@DS0PR15MB5470.namprd15.prod.outlook.com>
In-Reply-To: <DS0PR15MB5470AE038A18CC5FE42CC032A2559@DS0PR15MB5470.namprd15.prod.outlook.com>
Subject: RE: On Site FPLC Repair Visit to be Scheduled 
Date: Wed, 28 Sep 2022 14:33:40 -0500
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Hi Eric,

Trust this email finds you well.  So a couple questions/points to consider 
before your visit to the site:

*	Do you need the pictures of the damaged parts?
*	Please make sure to wire and set up unit before you leave.  Mr Lee needs 
to see the unit working.

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Dr

Fulshear, TX 77441

713-502-3780

<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsapasequipment.com%2F&data=05%7C01%7CKWaddell%40atgservice.com%7C398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sjo2T9cyjJZ%2FNboTNe72xLY6Z%2FuM7ZSAEol9lJ%2BUakc%3D&reserved=0> 
https://sapasequipment.com

From: Kristin Waddell <KWaddell@ATGService.com>
Sent: Tuesday, September 27, 2022 9:55 AM
To: Daiheon Lee <dlee250@jhmi.edu>; rcruz@sapasequipment.com; D W 
<david@ATGService.com>; dlee.jhusom@gmail.com
Cc: dlee.jhusom@gmail.com; Eric Rayburn <ERayburn@ATGService.com>; Byoungjae 
Kong <bkong10@jhu.edu>
Subject: RE: On Site FPLC Repair Visit to be Scheduled

Thank you for the information

From: Daiheon Lee <dlee250@jhmi.edu <mailto:dlee250@jhmi.edu> >
Sent: Tuesday, September 27, 2022 10:54 AM
To: Kristin Waddell <KWaddell@ATGService.com 
<mailto:KWaddell@ATGService.com> >; rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> ; D W <david@ATGService.com 
<mailto:david@ATGService.com> >; dlee.jhusom@gmail.com 
<mailto:dlee.jhusom@gmail.com>
Cc: dlee.jhusom@gmail.com <mailto:dlee.jhusom@gmail.com> ; Eric Rayburn 
<ERayburn@ATGService.com <mailto:ERayburn@ATGService.com> >; Byoungjae Kong 
<bkong10@jhu.edu <mailto:bkong10@jhu.edu> >
Subject: Re: On Site FPLC Repair Visit to be Scheduled

Thank you for your prompt response. 😊

Center for Nanomedicine at the Wilmer Eye Institute

Department of Ophthalmology, Johns Hopkins University School of Medicine

400 N. Broadway, Rm 6001

Baltimore, MD 21231

Here Is our address.

The 6th floor is little bit complicated, so let me know when you arrive. 
I'll go out in front of the elevator.

Best regards,

From: Kristin Waddell <KWaddell@ATGService.com 
<mailto:KWaddell@ATGService.com> >
Date: Tuesday, September 27, 2022 at 10:48 AM
To: Daiheon Lee <dlee250@jhmi.edu <mailto:dlee250@jhmi.edu> >, 
rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >, D W 
<david@ATGService.com <mailto:david@ATGService.com> >, dlee.jhusom@gmail.com 
<mailto:dlee.jhusom@gmail.com> <dlee.jhusom@gmail.com 
<mailto:dlee.jhusom@gmail.com> >
Cc: dlee.jhusom@gmail.com <mailto:dlee.jhusom@gmail.com> 
<dlee.jhusom@gmail.com <mailto:dlee.jhusom@gmail.com> >, Eric Rayburn 
<ERayburn@ATGService.com <mailto:ERayburn@ATGService.com> >, Byoungjae Kong 
<bkong10@jhu.edu <mailto:bkong10@jhu.edu> >
Subject: RE: On Site FPLC Repair Visit to be Scheduled

External Email - Use Caution

Thank you for confirming 9/29/2022, Eric Rayburn will be the engineer 
onsite.

Warm Regards,

Kristin Waddell

Analytical Technologies Group
179 Cross Road, Waterford, CT. 06385
P: 860-449-0886
 <mailto:kwaddell@atgservice.com> kwaddell@atgservice.com
 <https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.atgservice.com%2F&data=05%7C01%7CKWaddell%40atgservice.com%7C398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PXyJq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&reserved=0> 
www.atgservice.com

From: Daiheon Lee <dlee250@jhmi.edu <mailto:dlee250@jhmi.edu> >
Sent: Tuesday, September 27, 2022 10:45 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Kristin 
Waddell <KWaddell@ATGService.com <mailto:KWaddell@ATGService.com> >; D W 
<david@ATGService.com <mailto:david@ATGService.com> >; dlee.jhusom@gmail.com 
<mailto:dlee.jhusom@gmail.com>
Cc: dlee.jhusom@gmail.com <mailto:dlee.jhusom@gmail.com> ; Eric Rayburn 
<ERayburn@ATGService.com <mailto:ERayburn@ATGService.com> >; Byoungjae Kong 
<bkong10@jhu.edu <mailto:bkong10@jhu.edu> >
Subject: Re: On Site FPLC Repair Visit to be Scheduled

Hi, all,

Sorry for the late response, I was in animal facility.

9/29 is fine!

If it is possible then please let me know.

Is there anything we need to prepare?

Best regards,

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Date: Tuesday, September 27, 2022 at 9:59 AM
To: 'Kristin Waddell' < <mailto:KWaddell@ATGService.com> 
KWaddell@ATGService.com>, 'D W' < <mailto:david@ATGService.com> 
david@ATGService.com>, Daiheon Lee < <mailto:dlee250@jhmi.edu> 
dlee250@jhmi.edu>, <mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com < 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com>
Cc: Daiheon Lee < <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu>, 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com < 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com>, 'Eric Rayburn' < 
<mailto:ERayburn@ATGService.com> ERayburn@ATGService.com>
Subject: RE: On Site FPLC Repair Visit to be Scheduled

External Email - Use Caution

Kristen,

Do you need pictures of the 2 issues?  Initially I was in communication with 
Moe in which we exchanged various emails addressing the issues.

Just let me know,

Rich

From: Kristin Waddell < <mailto:KWaddell@ATGService.com> 
KWaddell@ATGService.com>
Sent: Tuesday, September 27, 2022 8:52 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com; D W < 
<mailto:david@ATGService.com> david@ATGService.com>; 
<mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; <mailto:dlee.jhusom@gmail.com> 
dlee.jhusom@gmail.com
Cc: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com; Eric Rayburn < 
<mailto:ERayburn@ATGService.com> ERayburn@ATGService.com>
Subject: RE: On Site FPLC Repair Visit to be Scheduled

Hi Richard,

I do have Dr. Lee on the email thread and as soon as I have a reply, I will 
schedule the service.

Warm Regards,

Kristin Waddell

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Tuesday, September 27, 2022 9:48 AM
To: Kristin Waddell < <mailto:KWaddell@ATGService.com> 
KWaddell@ATGService.com>; D W < <mailto:david@ATGService.com> 
david@ATGService.com>; <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com
Cc: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com; Eric Rayburn < 
<mailto:ERayburn@ATGService.com> ERayburn@ATGService.com>
Subject: RE: On Site FPLC Repair Visit to be Scheduled

Hi Kristen

It is up to Dr Lee but I appreciate your availability for this Thursday!

Let’s just wait to hear back from Dr Lee.

Kindest regards,

Richard

From: Kristin Waddell < <mailto:KWaddell@ATGService.com> 
KWaddell@ATGService.com>
Sent: Tuesday, September 27, 2022 8:43 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com; D W < 
<mailto:david@ATGService.com> david@ATGService.com>; 
<mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; <mailto:dlee.jhusom@gmail.com> 
dlee.jhusom@gmail.com
Cc: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com; Eric Rayburn < 
<mailto:ERayburn@ATGService.com> ERayburn@ATGService.com>
Subject: RE: On Site FPLC Repair Visit to be Scheduled
Importance: High

HI Daiheon,

I would like to schedule the service on Thursday, 9/29/2022, please let me 
know if this date is acceptable for you.

Warm Regards,

Kristin Waddell

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Tuesday, September 27, 2022 9:13 AM
To: D W < <mailto:david@ATGService.com> david@ATGService.com>; Kristin 
Waddell < <mailto:KWaddell@ATGService.com> KWaddell@ATGService.com>
Cc: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu; 
<mailto:dlee.jhusom@gmail.com> dlee.jhusom@gmail.com
Subject: RE: On Site FPLC Repair Visit to be Scheduled

Thank you David,

As we discussed, Mr Lee has an urgency to get the unit fixed.  Looking 
forwards to hearing the quickest a technician can travel to the university.

Kind regards,

Richard

From: D W < <mailto:david@ATGService.com> david@ATGService.com>
Sent: Monday, September 26, 2022 5:28 PM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com; Kristin 
Waddell < <mailto:KWaddell@ATGService.com> KWaddell@ATGService.com>
Cc: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu
Subject: On Site FPLC Repair Visit to be Scheduled

Hi Richard

Thank you again for the PO, I have created the work order ready for the 
onsite visit to be scheduled.

Daiheon, I hope this email finds you well, Kristen will reach out to you to 
schedule the onsite visit

Kristen, Work Order is 21071 has been set up, the service site is located in 
Baltimore, MD.

David Willoughby

Director of Sales & Business Development

Analytical Technologies Group
179 Cross Road, Waterford, CT 06385 – ATG East

1020 S 344th Street, Ste 211, Federal Way, WA, 98003 – ATG West

Office: 860 449 0886 ext 1
Cell: 401 525 1087

<mailto:dwilloughby@atgservice.com> dwilloughby@atgservice.com
 <https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.atgservice.com%2F&data=05%7C01%7CKWaddell%40atgservice.com%7C398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PXyJq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&reserved=0> 
www.atgservice.com

‘Minimize Your Downtime with ATG’

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Monday, September 26, 2022 5:52 PM
To: CustomerService < <mailto:customerservice@ATGService.com> 
customerservice@ATGService.com>
Subject: RE: PURCHASE ORDER

Hi David,

Info on the point of contact:

Daiheon Lee, Ph. D.

Postdoctoral Fellow

Center for Nanomedicine at Wilmer Eye Institute

Johns Hopkins University School of Medicine

400 N. Broadway, Smith Bldg, Ste 6001

Baltimore, MD 21231, USA

Cell:  667-910-5081

Email: <mailto:dlee250@jhmi.edu> dlee250@jhmi.edu

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Monday, September 26, 2022 3:51 PM
To: 'customerservice@atgservice.com' < 
<mailto:customerservice@atgservice.com> customerservice@atgservice.com>
Subject: PURCHASE ORDER

Hello David,

As we discussed earlier this afternoon, I am sending you a PO authorizing 
service for the quote we received from your company last week.  The issue we 
have is timing as this unexpected repair is holding up a project. I truly 
appreciate your prompt resolution/trip to site so my customer may continue 
with his project.  Please let me know the date  a tech will going to the 
site.

Thanks,

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Dr

Fulshear, TX 77441

713-502-3780

------=_NextPart_001_003E_01D8D347.A8EB6ED0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Eric,=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Trust this email =
finds you well.=C2=A0 So a couple questions/points to consider before =
your visit to the site:<o:p></o:p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Do you need the pictures of the damaged =
parts?<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Please make sure to wire and set up unit =
before you leave.=C2=A0 Mr Lee needs to see the unit working.=C2=A0 =
<o:p></o:p></li></ul><o:p>&nbsp;</o:p>Thanks, =
<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>5602 Verona Ridge =
Dr<o:p></o:p>Fulshear, TX =
77441<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal style=3D'background:white'><a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fsapasequipment.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7=
C398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%=
7C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ=
IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3Dsj=
o2T9cyjJZ%2FNboTNe72xLY6Z%2FuM7ZSAEol9lJ%2BUakc%3D&amp;reserved=3D0"><spa=
n =
style=3D'font-size:11.0pt'>https://sapasequipment.com</a><o=
:p></o:p>&nbsp;<o:p></o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_1" =
src=3D"cid:image002.jpg@01D8D347.4DA30E20"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Kristin Waddell =
&lt;KWaddell@ATGService.com&gt; Sent: Tuesday, September 27, =
2022 9:55 AM To: Daiheon Lee &lt;dlee250@jhmi.edu&gt;; =
rcruz@sapasequipment.com; D W &lt;david@ATGService.com&gt;; =
dlee.jhusom@gmail.com Cc: dlee.jhusom@gmail.com; Eric Rayburn =
&lt;ERayburn@ATGService.com&gt;; Byoungjae Kong =
&lt;bkong10@jhu.edu&gt; Subject: RE: On Site FPLC Repair Visit =
to be Scheduled <o:p></o:p></div></div><o:p>&nbsp;</o:p>Thank you for the information =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Daiheon Lee &lt;<a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>&gt; =
 Sent: Tuesday, September 27, 2022 10:54 AM To: =
Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt;; =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; D =
W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Cc:=
 <a href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>; =
Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt;; =
Byoungjae Kong &lt;<a =
href=3D"mailto:bkong10@jhu.edu">bkong10@jhu.edu</a>&gt; Subject:</b=
> Re: On Site FPLC Repair Visit to be Scheduled =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Thank you for your prompt response. =
&#128522;<o:p></o:p><o:p>&nbsp;</o:p>Center for =
Nanomedicine at the Wilmer Eye Institute<o:p></o:p>Department of =
Ophthalmology, Johns Hopkins University School of =
Medicine<o:p></o:p>400 N. Broadway, Rm =
6001<o:p></o:p>Baltimore, MD 21231<o:p></o:p><o:p>&nbsp;</o:p>Here Is our address. =
<o:p></o:p>The 6th floor is little bit complicated, so =
let me know when you arrive. I'll go out in front of the =
elevator.<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt;<b=
r>Date: Tuesday, September 27, 2022 at 10:48 AM To: =
Daiheon Lee &lt;<a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>&gt;, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
, D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;, <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> &lt;<a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>&gt; <b=
>Cc: <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> &lt;<a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>&gt;, =
Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt;, =
Byoungjae Kong &lt;<a =
href=3D"mailto:bkong10@jhu.edu">bkong10@jhu.edu</a>&gt; Subject: =
RE: On Site FPLC Repair Visit to be Scheduled =
<o:p></o:p></div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;External Email - Use =
Caution&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<o:p></o:p></p=
><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div>Thank you for =
confirming 9/29/2022, Eric Rayburn will be the engineer =
onsite.<o:p></o:p>&nbsp;<o:p></o:p>Warm =
Regards,<o:p></o:p>&nbsp;<o:p></o:p>=
Kristin =
Waddell<o:p></o:p>Analytical Technologies =
Group 179 =
Cross Road, Waterford, CT. 06385 P: 860-449-0886 <a =
href=3D"mailto:kwaddell@atgservice.com">kwaddell@atgservice.com</a><=
u> <a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.atgservice.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7C=
398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7=
C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI=
joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3DPXy=
Jq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&amp;reserved=3D0">www.atgservice.com</a><o:=
p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Daiheon Lee &lt;<a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>&gt; =
 Sent: Tuesday, September 27, 2022 10:45 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt;; =
D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Cc:=
 <a href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>; =
Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt;; =
Byoungjae Kong &lt;<a =
href=3D"mailto:bkong10@jhu.edu">bkong10@jhu.edu</a>&gt; Subject:</b=
> Re: On Site FPLC Repair Visit to be Scheduled =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi, all,<o:p></o:p>&nbsp;<o:p></o:p>Sorry for the late =
response, I was in animal facility.<o:p></o:p>9/29 is =
fine!<o:p></o:p>&nbsp;<o:p></o:p>If it is possible =
then please let me know.<o:p></o:p>&nbsp;<o:p></o:=
p>Is there anything we =
need to prepare?<o:p></o:p>&nbsp;<o:p></o:=
p>Best =
regards,<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; Date: Tuesday, =
September 27, 2022 at 9:59 AM To: 'Kristin Waddell' =
&lt;<a href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt;, 'D W' &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;, Daiheon Lee &lt;<a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>&gt;, <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> &lt;<a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>&gt; Cc: Daiheon Lee =
&lt;<a href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>&gt;, <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> &lt;<a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>&gt;, 'Eric Rayburn' =
&lt;<a href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt; Subject: RE: On =
Site FPLC Repair Visit to be Scheduled =
<o:p></o:p></div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;External Email - Use =
Caution&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<o:p></o:p></p=
>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div>Kristen,&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>Do you need pictures =
of the 2 issues?&nbsp; Initially I was in communication with Moe in =
which we exchanged various emails addressing the issues. =
<o:p></o:p>Just let me know, <o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt; Sent: Tuesday, September 27, =
2022 8:52 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Cc: <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>; Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt; Subject: RE: On Site FPLC =
Repair Visit to be Scheduled <o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
Richard,<o:p></o:p>&nbsp;<o:p></o:p>I do have Dr. Lee on =
the email thread and as soon as I have a reply, I will schedule the =
service.<o:p></o:p>&nbsp;<o:p></o:p>Warm =
Regards,<o:p></o:p>&nbsp;<o:p></o:p>=
Kristin =
Waddell<o:p></o:p>Analytical Technologies =
Group 179 =
Cross Road, Waterford, CT. 06385 P: 860-449-0886 <a =
href=3D"mailto:kwaddell@atgservice.com">kwaddell@atgservice.com</a><=
u> <a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.atgservice.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7C=
398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7=
C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI=
joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3DPXy=
Jq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&amp;reserved=3D0">www.atgservice.com</a><o:=
p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; Sent: Tuesday, September 27, =
2022 9:48 AM To: Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt;; D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Cc: <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>; Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt; Subject: RE: On Site FPLC =
Repair Visit to be Scheduled <o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
Kristen<o:p></o:p>&nbsp;<o:p></o:p>It is up to Dr Lee =
but I appreciate your availability for this Thursday!&nbsp;&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>Let=E2=80=99s just =
wait to hear back from Dr Lee.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Kindest regards, =
<o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt; Sent: Tuesday, September 27, =
2022 8:43 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Cc: <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a>; Eric Rayburn &lt;<a =
href=3D"mailto:ERayburn@ATGService.com">ERayburn@ATGService.com</a>&gt; Subject: RE: On Site FPLC =
Repair Visit to be Scheduled Importance: =
High<o:p></o:p></div></div>&nbsp;<o:p></o:p>HI =
Daiheon,<o:p></o:p>&nbsp;<o:p></o:p>I would like to =
schedule the service on Thursday, =
9/29/2022, please let me know if this date is acceptable for =
you.<o:p></o:p>&nbsp;<o:p></o:p>Warm =
Regards,<o:p></o:p>&nbsp;<o:p></o:p>=
Kristin =
Waddell<o:p></o:p>Analytical Technologies =
Group 179 =
Cross Road, Waterford, CT. 06385 P: 860-449-0886 <a =
href=3D"mailto:kwaddell@atgservice.com">kwaddell@atgservice.com</a><=
u> <a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.atgservice.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7C=
398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7=
C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI=
joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3DPXy=
Jq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&amp;reserved=3D0">www.atgservice.com</a><o:=
p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; Sent: Tuesday, September 27, =
2022 9:13 AM To: D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt;; Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt; Cc: <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a>; <a =
href=3D"mailto:dlee.jhusom@gmail.com">dlee.jhusom@gmail.com</a> Subject: RE: On Site FPLC Repair =
Visit to be Scheduled <o:p></o:p></div></div>&nbsp;<o:p></o:p>Thank you =
David,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>As we discussed, Mr =
Lee has an urgency to get the unit fixed.&nbsp; Looking forwards to =
hearing the quickest a technician can travel to the university. =
<o:p></o:p>&nbsp;<o:p></o:p>Kind regards, =
<o:p></o:p>Richard <o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: D W &lt;<a =
href=3D"mailto:david@ATGService.com">david@ATGService.com</a>&gt; Sent: Monday, September 26, =
2022 5:28 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; Kristin Waddell &lt;<a =
href=3D"mailto:KWaddell@ATGService.com">KWaddell@ATGService.com</a>&gt; Cc: <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a> Subject: On Site FPLC Repair Visit =
to be Scheduled <o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi Richard =
<o:p></o:p>&nbsp;<o:p></o:p>Thank you again for =
the PO, I have created the work order ready for the onsite visit to be =
scheduled. <o:p></o:p>&nbsp;<o:p></o:p>Daiheon, I hope this =
email finds you well, Kristen will reach out to you to schedule the =
onsite visit<o:p></o:p>&nbsp;<o:p></o:p>Kristen, Work Order =
is 21071 has been set up, the service site is located in Baltimore, MD. =
<o:p></o:p>&nbsp;<o:p></o:p><div>David =
Willoughby<o:p></o:p>Director of Sales &amp; =
Business Development <o:p></o:p>&nbsp;<o:p></o:p>=
<img border=3D0 =
width=3D80 height=3D40 style=3D'width:.8333in;height:.4166in' =
id=3D"Picture_x0020_3" =
src=3D"cid:image003.png@01D8D347.4DA30E20"><o:p></o:p>Analytical Technologies =
Group 179 =
Cross Road, Waterford, CT 06385 =E2=80=93 ATG East =
<o:p></o:p>1020 S 344th Street, =
Ste 211, Federal Way, WA, 98003 =E2=80=93 ATG West =
<o:p></o:p>&nbsp;<o:p></o:p>Office:&nbsp;<span=
 style=3D'font-size:11.0pt;color:#0078D4'>860 449 0886 ext =
1&nbsp; Cell:&nbsp;=
401 525 =
1087<o:p></o:p><a =
href=3D"mailto:dwilloughby@atgservice.com">dwilloughby@atgservice.com</=
b></a> <a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%=
2Fwww.atgservice.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7C=
398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%7=
C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI=
joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3DPXy=
Jq6RVq2u5w9lCdUrLiv82vGkVdOIMhtCYwYeuGtM%3D&amp;reserved=3D0">www.atgservice.com</a=
><o:p></o:p>=E2=80=98Minimize Your Downtime =
with ATG=E2=80=99<o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; Sent: Monday, September 26, =
2022 5:52 PM To: CustomerService &lt;<a =
href=3D"mailto:customerservice@ATGService.com">customerservice@ATGService.com</a><span=
 style=3D'font-size:11.0pt'>&gt; Subject: RE: PURCHASE =
ORDER<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
David,<o:p></o:p>&nbsp;<o:p></o:p>Info on the point of =
contact:<o:p></o:p>&nbsp;<o:p></o:p>Daiheon Lee, Ph. =
D.<o:p></o:p>Postdoctoral Fellow<o:p></o:p>Center for =
Nanomedicine at Wilmer Eye Institute<o:p></o:p>Johns Hopkins =
University School of Medicine<o:p></o:p>400 N. Broadway, =
Smith Bldg, Ste 6001<o:p></o:p>Baltimore, MD 21231, =
USA<o:p></o:p>Cell:&nbsp; =
667-910-5081<o:p></o:p>Email:&nbsp; <a =
href=3D"mailto:dlee250@jhmi.edu">dlee250@jhmi.edu</a><o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; Sent: Monday, September 26, =
2022 3:51 PM To: 'customerservice@atgservice.com' =
&lt;<a href=3D"mailto:customerservice@atgservice.com">customerservice@atgservice.com</a><span=
 style=3D'font-size:11.0pt'>&gt; Subject: PURCHASE =
ORDER<o:p></o:p></div></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Hello David, =
<o:p></o:p>&nbsp;<o:p></o:p>As we discussed =
earlier this afternoon, I am sending you a PO authorizing service for =
the quote we received from your company last week.&nbsp; The issue we =
have is timing as this unexpected repair is holding up a project. I =
truly appreciate your prompt resolution/trip to site so my customer may =
continue with his project.&nbsp; Please let me know the date &nbsp;a =
tech will going to the site.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Thanks, =
<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>5602 Verona Ridge =
Dr<o:p></o:p>Fulshear, TX =
77441<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal style=3D'background:white'><a =
href=3D"https://nam02.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fsapasequipment.com%2F&amp;data=3D05%7C01%7CKWaddell%40atgservice.com%7=
C398691f602a344bf87d208daa09814b4%7C6705f69fc2cd46efb3aafa79054670b9%7C1%=
7C0%7C637998872313591090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ=
IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3Dsj=
o2T9cyjJZ%2FNboTNe72xLY6Z%2FuM7ZSAEol9lJ%2BUakc%3D&amp;reserved=3D0"><spa=
n =
style=3D'font-size:11.0pt'>https://sapasequipment.com</a><o=
:p></o:p>&nbsp;<o:p></o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"_x0000_i1028" =
src=3D"cid:image002.jpg@01D8D347.4DA30E20"><o:p></o:p></div></=
div></div></body></html>
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