Da

✏️ Editing: 1665696766.M117779P3973.aristoteles.x5servers.com,S=67618,W=69057:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <6346e127c0cd5_6c063ffc7e9365881695c5@rsyn-workers-production-worker-6d6449ccd-tvtgg.mail>
In-Reply-To: <6346e127c0cd5_6c063ffc7e9365881695c5@rsyn-workers-production-worker-6d6449ccd-tvtgg.mail>
Subject: RE: Dell Tower No power cord (message id: 56649634)
Date: Thu, 13 Oct 2022 16:32:39 -0500
Message-ID: <01bf01d8df4b$555c1930$00144b90$@sapasequipment.com>
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Hi Jordan,

My apologies for the late response.  Not sure what to do with this unit, I
believe I have paid over $400 in repairs but still we cant get it
operating.  I will call you tomorrow to review all options.

Thanks,

Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com> 
Sent: Wednesday, October 12, 2022 10:46 AM
To: rcruz@sapasequipment.com
Subject: Dell Tower No power cord (message id: 56649634)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 5964

_____

Update Subject: Update

Jordan Gatlin

Wed 10-12-22 10:45 AM

Good Morning Richard,

This will be my 3rd email about this Dell machine running XP. I will be
closing this ticket today and the machine will be considered as Ready for
Pickup in its current condition. 
Please review my other emails to see what our next steps will need to be
to get the issue resolved for this machine moving forward. 
Thanks and talk soon.

Jordan Gatlin

Wed 10-05-22 04:56 PM

Good Afternoon Richard,

I have been putting some time in to find out the issue with this machine.
HOwever, it would seem that the motherboard might be failing. I have
swapped out the RAM and hard drive to see if I could get around this
device blue screening but still it is happening. Even when trying to load
a fresh copy of XP, mid-install the machine flatout blue screens. The only
2 options I could say with this would be to purchase a different machine
to run the software on or try and replace the motherboard on this one.
However, I do not have any pricing for either at the moment. I just wanted
to let you know the options see what you would like to do first. 
Thanks and talk soon.

Jordan Gatlin

Wed 09-28-22 09:37 AM

Richard, NerdsToGo had sent en email yesterday in regard to your Dell XP
machine. Please review and respond at your earliest convenience. Thank
you.

Jordan Gatlin

Tue 09-27-22 09:52 AM

Good Morning Richard,

Kevin Brizuela

Tue 08-23-22 10:30 AM

Hi richard, just resent the invoice for the hour jordan spent over there.
I will make sure he gets in contact with you regarding the other machines.

customer-reply

Mon 08-22-22 06:58 PM

Hi Jordan,

Trust you had an enjoyable weekend. So I received the invoices for the 
computer/software you brought over on Friday as well as the invoice for 3 
blocked hours. I will go ahead and pay for the first invoice but I think I

would rather pay by the hour rather than for a block of 3 hours; can you 
please revise this?

Also, I know you are training someone this week but how do we handle the 
second and third units that need to be repaired. Remember the 3rd unit was

working when you left but reverted back to the same issues( sent you a 
video).

Thanks,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, August 19, 2022 10:05 AM 
To: 'NerdsToGo-Katy' <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Subject: RE: Dell Tower No power cord (message id: 56649634)

Hi Jordan, Do you have an ETA for today? Can you text me on my cell 
713-502-3780. Thanks, Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com>  
<mailto:ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > > 
Sent: Monday, August 15, 2022 5:40 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<mailto:rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Subject: Dell Tower No power cord (message id: 56649634)

customer-reply

Fri 08-19-22 10:04 AM

Hi Jordan, Do you have an ETA for today? Can you text me on my cell 
713-502-3780. Thanks, Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, August 15, 2022 5:40 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

customer-reply

Mon 08-15-22 05:46 PM

Will do. Thanks

Jordan Gatlin

Mon 08-15-22 05:40 PM

I would recommend a restart on the machine first off. Then try using the
username and passwords (both with a lowercase a, and then both with a
capital A) to see if it lets you login. If not, then let me know. I'll
keep digging for it if those really aren't correct as I wrote them down or
emailed them at some point.

customer-reply

Mon 08-15-22 05:14 PM

So what do you suggest I do?

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, August 15, 2022 5:13 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

Jordan Gatlin

Mon 08-15-22 05:12 PM

It shouldn't have to be as it is a localhost. This means that the service
it is attempting to connect to is running on that current machine.

customer-reply

Mon 08-15-22 04:25 PM

I think I know what I am doing wrong; does it have to be connected to
wifi?

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, August 15, 2022 4:22 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

Jordan Gatlin

Mon 08-15-22 04:21 PM

Try Administrator with a cap A. If that doesn't work, just be sure that
you can see the service running in the bottom right of the screen next to
the time (the server software).

customer-reply

Mon 08-15-22 04:17 PM

Jordan

I enter the codes but get the following message

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, August 15, 2022 3:48 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

customer-reply

Mon 08-15-22 03:56 PM

We can work around your schedule; just let us know date and time.

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, August 15, 2022 3:54 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

Jordan Gatlin

Mon 08-15-22 03:54 PM

Richard,

I will see what I have available and let you know. If you had to pick a
day this week, which day would work best for you? This way as I look at my
schedule, I can be sure if I have a spot open I can setup that
appointment.

customer-reply

Mon 08-15-22 03:50 PM

Thanks Jordan!

Can you come over to Sapas this week to look at a couple pieces of 
equipment? It is software related but they are connected to larger/heavy 
units.

Jordan Gatlin

Mon 08-15-22 03:48 PM

Richard,

For the login of the epBlue, it should be as follows:

Username: administrator 
Password: admin

customer-reply

Mon 08-15-22 10:45 AM

Hi Jordan,

Can you resend me the : AACOUNT AND PASSWORD for the epBlue software you 
loaded onto the laptop? I cant find these...Thanks Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Tuesday, August 9, 2022 4:51 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

customer-reply

Wed 08-10-22 09:20 AM

Good to hear.

Thanks Jordan.

Jordan Gatlin

Tue 08-09-22 04:50 PM

Good Afternoon Richard,

Just wanted to give you a heads up that I have been having issues with
getting Windows XP installed to the device you brought in. However, one of
our other techs has an original CD/DVD for the XP installer and should be
good to get the install working. 
But the good news is I was able to get the software pulled from the old
drive and tested it on a virtual XP machine and it was able to get
installed. 
Once I get XP installed to your machine, we should be good to go so it is
coming along. Just wanted to give you a heads up.

customer-reply

Tue 07-26-22 12:21 PM

Hi Jordan,

Sorry for delay. Please proceed.

Richard

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Tuesday, July 26, 2022 9:12 AM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  
Subject: Dell Tower No power cord (message id: 56649634)

Jordan Gatlin

Tue 07-26-22 09:11 AM

Hey Richard,

I'm still waiting on word about the approval on the work to be done to
this machine before I can do anything with this. Please respond with an
approval if you would like us to continue working on this device. Thank
you.

Jordan Gatlin

Fri 07-15-22 01:39 PM

Afternoon Richard,

Sorry it's taken some time to reach back out to you. But I was wanting to
let you that I have some potential ideas of getting the software installed
to the machine locally or I can reimage the machine and setup the virtual
machine as is with the software still installed to it. 
Either way, in terms of cost, we are looking at a service cost of
$249+tax. I just need approval on the cost before getting this taken care
of. Also, I cannot say that this will work for sure, but we would have
somewhere to start and try to get it where it needs to be. 
Thanks and talk soon.

Jordan Gatlin

Tue 07-05-22 12:02 PM

Hi Richard,

After checking the drive again, I wasn't able to see any software that
looks like it would be for the AutoStainer but instead just the Mercury
Analyzer. I can look about reinstalling Windows 7 back to the machine with
a fresh install and then either setup the VMDK that I found the software
on as a usable VM again or install the software directly to the new
Windows 7 install (assuming the software works on newer versions of
Windows and not just XP). 
If you have any other questions/concerns, please feel free to reach back
out to us. Thanks and talk soon.

customer-reply

Tue 07-05-22 11:02 AM

SMS-REPLY: So, is that the only software on the HD?

customer-reply

Tue 07-05-22 11:00 AM

SMS-REPLY: Let me check

Jordan Gatlin

Tue 07-05-22 10:59 AM

If you wouldn't mind. I was able to locate a Mecury Anaylizer called WinHg
Runner 1.7 but wasn't sure if that was what you needed.

Jordan Gatlin

Tue 07-05-22 10:58 AM

Good Morning Richard,

I have a question about this software that you need to run the Auto
Stainer...do you know what the name of the software is that you need for
it? 
Thanks.

customer-reply

Tue 07-05-22 10:57 AM

SMS-REPLY: I can look for name

customer-reply

Tue 07-05-22 10:57 AM

SMS-REPLY: Probably includes 360

Jordan Gatlin

Tue 07-05-22 10:56 AM

Good Morning Richard,

I have a question about this software that you need to run the Auto
Stainer...do you know what the name of the software is that you need for
it? 
Thanks.

Kevin Brizuela

Wed 06-29-22 12:39 PM

Would like for us to bypass OS password. Stated the system requires
password for certain programs.

View your account profile online:
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tG9BpbEz-2BIzts4NtPgL2FwYQ52ByYStVqViQ-3D-3D> Online Profile

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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Jordan,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>My apologies for the late response.&nbsp; Not sure =
what to do with this unit, I believe I have paid over $400 in repairs =
but still we cant get it operating.&nbsp; I will call you tomorrow to =
review all options. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NerdsToGo-Katy =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Wednesday, =
October 12, 2022 10:46 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Dell Tower No power cord =
(message id: 56649634)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
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align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:7.5pt;color:#393C3D'>&nbsp;<o:p></o:p></span></p></div=
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cellspacing=3D0 cellpadding=3D0 width=3D622 =
style=3D'width:466.5pt'><tr><td style=3D'padding:.75pt .75pt .75pt =
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style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
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style=3D'text-align:center;line-height:18.0pt'><span =
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D'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
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style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
5964<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
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style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 10-12-22 10:45 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>This will be my 3rd email about this Dell machine running XP. I will =
be closing this ticket today and the machine will be considered as Ready =
for Pickup in its current condition. <br>Please review my other emails =
to see what our next steps will need to be to get the issue resolved for =
this machine moving forward. <br>Thanks and talk soon. =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 10-05-22 04:56 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Afternoon Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have been putting some time in to find out the issue with this =
machine. HOwever, it would seem that the motherboard might be failing. I =
have swapped out the RAM and hard drive to see if I could get around =
this device blue screening but still it is happening. Even when trying =
to load a fresh copy of XP, mid-install the machine flatout blue =
screens. The only 2 options I could say with this would be to purchase a =
different machine to run the software on or try and replace the =
motherboard on this one. However, I do not have any pricing for either =
at the moment. I just wanted to let you know the options see what you =
would like to do first. <br>Thanks and talk =
soon.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 09-28-22 09:37 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard, NerdsToGo had sent en email yesterday in regard to your Dell =
XP machine. Please review and respond at your earliest convenience. =
Thank you.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 09-27-22 09:52 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have been putting some time in to find out the issue with this =
machine. HOwever, it would seem that the motherboard might be failing. I =
have swapped out the RAM and hard drive to see if I could get around =
this device blue screening but still it is happening. Even when trying =
to load a fresh copy of XP, mid-install the machine flatout blue =
screens. The only 2 options I could say with this would be to purchase a =
different machine to run the software on or try and replace the =
motherboard on this one. However, I do not have any pricing for either =
at the moment. I just wanted to let you know the options see what you =
would like to do first. <br>Thanks and talk =
soon.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 08-23-22 10:30 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi richard, just resent the invoice for the hour jordan spent over =
there. I will make sure he gets in contact with you regarding the other =
machines.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-22-22 06:58 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Jordan, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Trust you had an enjoyable weekend. So I received the invoices for =
the <br>computer/software you brought over on Friday as well as the =
invoice for 3 <br>blocked hours. I will go ahead and pay for the first =
invoice but I think I <br>would rather pay by the hour rather than for a =
block of 3 hours; can you <br>please revise this? =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Also, I know you are training someone this week but how do we handle =
the <br>second and third units that need to be repaired. Remember the =
3rd unit was <br>working when you left but reverted back to the same =
issues( sent you a <br>video). <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks, <o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Rich<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br>Sent: Friday, August 19, 2022 10:05 AM <br>To: 'NerdsToGo-Katy' =
&lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Subject: RE: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Jordan, Do you have an ETA for today? Can you text me on my cell =
<br>713-502-3780. Thanks, Rich<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a> <br>&lt;mailto:<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; &gt; <br>Sent: Monday, August 15, 2022 5:40 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;mailto:<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 08-19-22 10:04 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Jordan, Do you have an ETA for today? Can you text me on my cell =
<br>713-502-3780. Thanks, Rich<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 5:40 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 05:46 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Will do. Thanks<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 5:40 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 05:40 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I would recommend a restart on the machine first off. Then try using =
the username and passwords (both with a lowercase a, and then both with =
a capital A) to see if it lets you login. If not, then let me know. I'll =
keep digging for it if those really aren't correct as I wrote them down =
or emailed them at some point.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 05:14 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>So what do you suggest I do? <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 5:13 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 05:12 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>It shouldn't have to be as it is a localhost. This means that the =
service it is attempting to connect to is running on that current =
machine.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 04:25 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I think I know what I am doing wrong; does it have to be connected to =
wifi?<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 4:22 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 04:21 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Try Administrator with a cap A. If that doesn't work, just be sure =
that you can see the service running in the bottom right of the screen =
next to the time (the server software).<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 04:17 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Jordan <o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I enter the codes but get the following =
message<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 3:48 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 03:56 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>We can work around your schedule; just let us know date and time. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 3:54 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 03:54 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard,<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I will see what I have available and let you know. If you had to pick =
a day this week, which day would work best for you? This way as I look =
at my schedule, I can be sure if I have a spot open I can setup that =
appointment.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 03:50 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks Jordan! <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Can you come over to Sapas this week to look at a couple pieces of =
<br>equipment? It is software related but they are connected to =
larger/heavy <br>units. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Monday, August 15, 2022 3:48 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 03:48 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard,<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>For the login of the epBlue, it should be as =
follows:<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Username: administrator <br>Password: =
admin<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 08-15-22 10:45 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Jordan, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Can you resend me the : AACOUNT AND PASSWORD for the epBlue software =
you <br>loaded onto the laptop? I cant find these...Thanks Rich =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Tuesday, August 9, 2022 4:51 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 08-10-22 09:20 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good to hear. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks Jordan. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Tuesday, August 9, 2022 4:51 PM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 08-09-22 04:50 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Afternoon Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Just wanted to give you a heads up that I have been having issues =
with getting Windows XP installed to the device you brought in. However, =
one of our other techs has an original CD/DVD for the XP installer and =
should be good to get the install working. <br>But the good news is I =
was able to get the software pulled from the old drive and tested it on =
a virtual XP machine and it was able to get installed. <br>Once I get XP =
installed to your machine, we should be good to go so it is coming =
along. Just wanted to give you a heads =
up.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-26-22 12:21 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Jordan, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sorry for delay. Please proceed. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br>Sent: Tuesday, July 26, 2022 9:12 AM <br>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<br>Subject: Dell Tower No power cord (message id: =
56649634)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-26-22 09:11 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I'm still waiting on word about the approval on the work to be done =
to this machine before I can do anything with this. Please respond with =
an approval if you would like us to continue working on this device. =
Thank you.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 07-15-22 01:39 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Afternoon Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sorry it's taken some time to reach back out to you. But I was =
wanting to let you that I have some potential ideas of getting the =
software installed to the machine locally or I can reimage the machine =
and setup the virtual machine as is with the software still installed to =
it. <br>Either way, in terms of cost, we are looking at a service cost =
of $249+tax. I just need approval on the cost before getting this taken =
care of. Also, I cannot say that this will work for sure, but we would =
have somewhere to start and try to get it where it needs to be. =
<br>Thanks and talk soon.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 12:02 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>After checking the drive again, I wasn't able to see any software =
that looks like it would be for the AutoStainer but instead just the =
Mercury Analyzer. I can look about reinstalling Windows 7 back to the =
machine with a fresh install and then either setup the VMDK that I found =
the software on as a usable VM again or install the software directly to =
the new Windows 7 install (assuming the software works on newer versions =
of Windows and not just XP). <br>If you have any other =
questions/concerns, please feel free to reach back out to us. Thanks and =
talk soon. <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 11:02 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: So, is that the only software on the HD? =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 11:00 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Let me check<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:59 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>If you wouldn't mind. I was able to locate a Mecury Anaylizer called =
WinHg Runner 1.7 but wasn't sure if that was what you needed. =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:58 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have a question about this software that you need to run the Auto =
Stainer...do you know what the name of the software is that you need for =
it? <br>Thanks.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:57 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: I can look for name <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:57 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: Probably includes 360<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Jordan Gatlin<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 07-05-22 10:56 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good Morning Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have a question about this software that you need to run the Auto =
Stainer...do you know what the name of the software is that you need for =
it? <br>Thanks.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 06-29-22 12:39 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Would like for us to bypass OS password. Stated the system requires =
password for certain programs.<o:p></o:p></span></p></div><p =
class=3DMsoNormal style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
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style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#95959=
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