Da

✏️ Editing: 1668468621.M248756P1742823.aristoteles.x5servers.net,S=50189,W=51390:2,S

From: <rcruz@sapasequipment.com>
To: "'Tyler Homer'" <thomer@omnilytics.com>
References: <026101d8d458$b184f180$148ed480$@sapasequipment.com> <93f20c43-2785-47f6-b85c-77aff6bbb529@email.android.com> <CY4PR19MB1574DC6A50265098A95399D0A1569@CY4PR19MB1574.namprd19.prod.outlook.com> <05a901d8d4d7$fb5ef0b0$f21cd210$@sapasequipment.com> <CY4PR19MB1574C1EA82F6FE1BF0822826A1569@CY4PR19MB1574.namprd19.prod.outlook.com> <01d301d8d73e$41c8ea20$c55abe60$@sapasequipment.com> <CY4PR19MB157490A003A8121B0413C03AA15B9@CY4PR19MB1574.namprd19.prod.outlook.com> <014001d8d76f$ad916bc0$08b44340$@sapasequipment.com> <CY4PR19MB1574557055BF10DC7DF6B1E6A15B9@CY4PR19MB1574.namprd19.prod.outlook.com> <CY4PR19MB1574535E1D55A658F6FAE930A1319@CY4PR19MB1574.namprd19.prod.outlook.com> <02c301d8e8c4$c486eb00$4d94c100$@sapasequipment.com> <CY4PR19MB15740A2C5D0D92177EA7815EA1019@CY4PR19MB1574.namprd19.prod.outlook.com> <036001d8f84f$3df1a0e0$b9d4e2a0$@sapasequipment.com>
In-Reply-To: <036001d8f84f$3df1a0e0$b9d4e2a0$@sapasequipment.com>
Subject: RE: Information on Pourmatic
Date: Mon, 14 Nov 2022 17:30:49 -0600
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Good morning Tyler,

By way of update, the computer store is repairing the ribbon:

Preston Macmillian

Mon 11-14-22 11:27 AM

Hello Richard,

This is Preston from Nerds to go Katy.

After inspecting the ribbon cable further, it appears that the 9 pin wafer
connector will need to be replaced, as the locking gates were damaged when
it was soldered prior to use receiving it.

I sourced a new 9 pin connector from a specialty site if you want to move
forward with replacing what we can to get this panel functioning again.

Unfortunately, I wasn't able to source a new panel outside of buying an
entire unit for parts so it appears splicing the existing cable is our
only real option at this time.

The connector for the cable is around $5 and I estimate 2 hours or so to
properly splice the connector to the existing cable.

Will continue to keep you updated.

Best,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, November 11, 2022 3:24 PM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler,

I dropped of this component at my computer repair shop; Nerds To Go.  Was
told shouldn't be an issue to fix.  They will work on it Monday; where I
will give you an update.

Have a great weekend and thanks for allowing us to address/ repair your
equipment!

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, November 11, 2022 8:39 AM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Good morning Tyler,

This connector is not making contact.  I am reviewing with tech now.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, November 10, 2022 6:44 PM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler,

Sorry for late response. Truth is we have been overwhelmed and running
behind on things especially with my techs( no excuse).

There is a strip we need to get replaced or fixed( please pic).  I will
take tomorrow to micro-welder( hopefully they are open tomorrow/Veterans).
We have the motherboard we ordered; we need this strip fixed before
putting in motherboard

I truly apologize for this delay.  We trust to get things repaired and
working by early next.  I will contact you daily to provide an update.

Kind regards,

Rich

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Thursday, November 10, 2022 5:58 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Hi Rich, any updates?

Tyler

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, October 25, 2022 4:55 PM
To: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler,

Trust this email finds you well.  We had to order another mother board; it
arrived yesterday.   Tech is installing and will have an update this week
for you.

Kind regards,

Rich

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Tuesday, October 25, 2022 5:52 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Hi Rich,

Have you made any progress on diagnosing the plate pour equipment?

Thanks,

Tyler

From: Tyler Homer 
Sent: Monday, October 3, 2022 3:42 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Perfect, thanks!

Tyler

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, October 3, 2022 3:33 PM
To: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler

Please find BOL. Please print 3 copies and sign at bottom left where it
says SHIPPER.  Attach one copy to crate and give other 2 to driver.

Scheduled for pick up  Tuesday between 9am-4pm.

We will be expecting it.

Best,

Rich

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Monday, October 3, 2022 10:40 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Yes, same crate.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, October 3, 2022 9:39 AM
To: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler

Will send BOL/ pick up form shortly.  Same crate?    Thanks, Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, September 30, 2022 10:07 AM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler

Do you still have the crate?   I propose the following:

*	You send it back to us ( we pay freight)
*	Our techs will work on it. 
*	I f we can repair- we will send it back to you
*	If we cant, we will issue you a full refund.

Is this acceptable to you?

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, September 30, 2022 9:38 AM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Apparently, Eppendorf Inc has assumed this product line.  I am currently
on hold with their technical group.

Will keep you informed.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, September 30, 2022 9:36 AM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

On the contrary, thanks for the opportunity to try and correct.

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Friday, September 30, 2022 9:24 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Thanks

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, September 30, 2022 8:22 AM
To: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Yes, it could also be a sensor.   I called the Brunswick tech group the
same day we spoke;  I left them a message and when they called I was
unavailable.  Let me call them this morning as well as confer with my
tech.

Will contact you later today.

Rich

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Friday, September 30, 2022 9:18 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Hi Rich,

Thanks for the manual pages. I think there is something bigger than just
calibration. The pump turns on immediately after turning on the power, and
doesn't turn off with any buttons being pushed. See this link:
https://photos.app.goo.gl/v8KvS7m9nonqps9f7

We can have a call if you'd like, but I think there may be a sensor or
board that is damaged.

Thanks,

Tyler

From: Tyler Homer 
Sent: Thursday, September 29, 2022 8:45 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Re: Information on Pourmatic

I'm sorry I missed your texts. I never received them. My cell number is
801-633-0453.

Tyler

On Sep 29, 2022 5:10 PM, rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> wrote:

Hi Tyler,

Not sure if you received my texts a few hours after we spoke; as I never
heard back I assumed you were tied up.

Pages 34-38 discusses the steps to follow in order to calibrate the pump.
It begins by priming the pump (8.3) followed by a step by step on setting
up pump so it will dispense at the predetermined set point.

We can gladly walk you through these steps even if its over the phone or
via zoom.

Be assured we are committed to support you until the unit is working
properly.

Best,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><o:p>&nbsp;</o:p>Good morning Tyler, <o:p></o:p><o:p>&nbsp;</o:p>By way of =
update, the computer store is repairing the ribbon:&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Preston Macmillian<o:p></o:p>Mon 11-14-22 11:27 AM <o:p></o:p>Hello Richard,<o:p></o:p>This is Preston from Nerds to go Katy. <o:p></o:p>After inspecting the ribbon cable further, it appears that the 9 pin =
wafer connector will need to be replaced, as the locking gates were =
damaged when it was soldered prior to use receiving it. =
<o:p></o:p>I sourced a new 9 pin connector from a specialty site if you want to =
move forward with replacing what we can to get this panel functioning =
again. <o:p></o:p>Unfortunately, I wasn't able to source a new panel outside of buying =
an entire unit for parts so it appears splicing the existing cable is =
our only real option at this time. <o:p></o:p>The connector for the cable is around $5 and I estimate 2 hours or so =
to properly splice the connector to the existing cable. =
<o:p></o:p><o:p>&nbsp;</o:p>Will continue to keep you updated.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Best, <o:p></o:p>Rich =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, November 11, 2022 3:24 PM To: 'Tyler =
Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>I dropped of this component at my computer repair =
shop; Nerds To Go.&nbsp; Was told shouldn&#8217;t be an issue to =
fix.&nbsp; They will work on it Monday; where I will give you an =
update.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Have a great =
weekend and thanks for allowing us to address/ repair your =
equipment!<o:p></o:p><o:p>&nbsp;</o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, November 11, 2022 8:39 AM To: 'Tyler =
Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Good morning =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>This connector is not making contact.&nbsp; I am =
reviewing with tech now.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, November 10, 2022 6:44 PM To: =
'Tyler Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Sorry for late response. Truth is we have been =
overwhelmed and running behind on things especially with my techs( no =
excuse).&nbsp; <o:p></o:p>&nbsp;There is a =
strip we need to get replaced or fixed( please pic).&nbsp; I will take =
tomorrow to micro-welder( hopefully they are open =
tomorrow/Veterans).&nbsp;&nbsp; We have the motherboard we ordered; we =
need this strip fixed before putting in motherboard <o:p></o:p><o:p>&nbsp;</o:p>I truly =
apologize for this delay.&nbsp; We trust to get things repaired and =
working by early next.&nbsp; I will contact you daily to provide an =
update.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Kind =
regards, <o:p></o:p>Rich&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Thursday, November 10, 2022 5:58 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Rich, any =
updates?<o:p></o:p><o:p>&nbsp;</o:p>Tyler<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, October 25, 2022 4:55 PM To: Tyler =
Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Trust this email finds you well.&nbsp; We had to order =
another mother board; it arrived yesterday.&nbsp;&nbsp; Tech is =
installing and will have an update this week for you.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Kind regards, <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Tuesday, October 25, 2022 5:52 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Have you made any progress on diagnosing the plate =
pour equipment?<o:p></o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Tyler =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer Sent: =
Monday, October 3, 2022 3:42 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Perfect, =
thanks!<o:p></o:p><o:p>&nbsp;</o:p>Tyler <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, October 3, 2022 3:33 PM To: Tyler =
Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler<o:p></o:p><o:p>&nbsp;</o:p>Please find BOL. Please print 3 copies and sign at =
bottom left where it says SHIPPER.&nbsp; Attach one copy to crate and =
give other 2 to driver.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Scheduled =
for pick up&nbsp; Tuesday between 9am-4pm.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>We will be =
expecting it.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best, =
<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Monday, October 3, 2022 10:40 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Yes, same =
crate.<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, October 3, 2022 9:39 AM To: Tyler =
Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler<o:p></o:p><o:p>&nbsp;</o:p>Will send BOL/ pick up form shortly.&nbsp; Same =
crate?&nbsp;&nbsp;&nbsp; Thanks, Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, September 30, 2022 10:07 AM To: =
'Tyler Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler<o:p></o:p><o:p>&nbsp;</o:p>Do you still have the crate?&nbsp; &nbsp;I propose the =
following:<o:p></o:p><ul style=3D'margin-top:0in' type=3Ddisc><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>You send it back to us ( we pay freight)<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>Our techs will work on it. <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>I f we can repair- we will send it back to you<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>If we cant, we will issue you a full refund.&nbsp; =
<o:p></o:p></li></ul><o:p>&nbsp;</o:p>Is this acceptable to you?&nbsp;&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, September 30, 2022 9:38 AM To: =
'Tyler Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Apparently, =
Eppendorf Inc has assumed this product line.&nbsp; I am currently on =
hold with their technical group.&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Will keep =
you informed.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, September 30, 2022 9:36 AM To: =
'Tyler Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>On the =
contrary, thanks for the opportunity to try and correct.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Friday, September 30, 2022 9:24 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Thanks<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, September 30, 2022 8:22 AM To: Tyler =
Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Yes, it =
could also be a sensor.&nbsp;&nbsp; I called the Brunswick tech group =
the same day we spoke;&nbsp; I left them a message and when they called =
I was unavailable.&nbsp; Let me call them this morning as well as confer =
with my tech.&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Will contact =
you later today.&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Friday, September 30, 2022 9:18 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Thanks for the manual pages. I think there is =
something bigger than just calibration. The pump turns on immediately =
after turning on the power, and doesn&#8217;t turn off with any buttons =
being pushed. See this link: <a =
href=3D"https://photos.app.goo.gl/v8KvS7m9nonqps9f7">https://photos.app.g=
oo.gl/v8KvS7m9nonqps9f7</a><o:p></o:p><o:p>&nbsp;</o:p>We can have =
a call if you&#8217;d like, but I think there may be a sensor or board =
that is damaged.<o:p></o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Tyler =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer Sent: =
Thursday, September 29, 2022 8:45 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: Re: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p><div>I'm =
sorry I missed your texts. I never received them. My cell number is =
801-633-0453. <o:p></o:p><div><o:p>&nbsp;</o:p></div><div>Tyler<o:p></o:p></div></div><div><o:p>&nbsp;</o:p><div>On Sep =
29, 2022 5:10 PM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></div></div><div><div>&nbsp;<o:p></o:p>Hi =
Tyler,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Not sure if you received my texts a few hours after we =
spoke; as I never heard back I assumed you were tied up.&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>Pages 34-38 discusses the steps to follow in order to =
calibrate the pump. It begins by priming the pump (8.3) followed by a =
step by step on setting up pump so it will dispense at the predetermined =
set point.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>We can =
gladly walk you through these steps even if its over the phone or via =
zoom.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Be assured we are committed to support you until the =
unit is working properly. <o:p></o:p>&nbsp;<o:p></o:p>Best, =
<o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
/o:p>&nbsp;<o:p></o:p><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_5" =
src=3D"cid:image001.jpg@01D8F84E.D61C8340"><o:p></o:p>&nbsp;<o:p></o:p></div></div></div></body></html>
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