Da

✏️ Editing: 1668782236.M137764P2952938.aristoteles.x5servers.net,S=23406,W=23930:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <6373bb14cf1fc_64ca2afa61413a9486836@rsyn-workers-production-worker-59867b98dd-4jgmr.mail>
In-Reply-To: <6373bb14cf1fc_64ca2afa61413a9486836@rsyn-workers-production-worker-59867b98dd-4jgmr.mail>
Subject: RE: Ribbon cable needs to be fixed (message id: 61799289)
Date: Fri, 18 Nov 2022 08:37:09 -0600
Message-ID: <00f201d8fb5b$3f222e30$bd668a90$@sapasequipment.com>
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Good morning Preston

Any update?

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com> 
Sent: Tuesday, November 15, 2022 10:15 AM
To: rcruz@sapasequipment.com
Subject: Ribbon cable needs to be fixed (message id: 61799289)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 6891

_____

Update Subject: Update

Preston Macmillian

Tue 11-15-22 10:15 AM

Thanks Rich!

I'll put in the order and I'll give you an ETA once I have a ballpark for
shipping.

customer-reply

Mon 11-14-22 05:31 PM

Excellent! Please proceed. Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com>  
<mailto:ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > > 
Sent: Monday, November 14, 2022 11:27 AM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<mailto:rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Subject: Ribbon cable needs to be fixed (message id: 61799289)

Preston Macmillian

Mon 11-14-22 11:27 AM

Hello Richard,

This is Preston from Nerds to go Katy.

After inspecting the ribbon cable further, it appears that the 9 pin wafer
connector will need to be replaced, as the locking gates were damaged when
it was soldered prior to use receiving it.

I sourced a new 9 pin connector from a specialty site if you want to move
forward with replacing what we can to get this panel functioning again.

Unfortunately, I wasn't able to source a new panel outside of buying an
entire unit for parts so it appears splicing the existing cable is our
only real option at this time.

The connector for the cable is around $5 and I estimate 2 hours or so to
properly splice the connector to the existing cable.

Please let me know how you would like to proceed and I would be more than
happy to start the order for the replacement connector so we can get this
machine up and running for you.

Thanks so much for your time, 
Preston M. 
Nerds to go Katy

Kevin Brizuela

Fri 11-11-22 12:00 PM

Ribbon cable needs to be fixed

View your account profile online:
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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92m2xR5QCyxSNc4dVbVU9rkp4HAixIN9wkRbWRdz5322RVPqSjCg4T80Bux0wCyd8ySjh4ftpx
RB5ik3WUfvM5N8gttll9AFRzUg-3D-3D> Online Profile

_____

<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7vUBR3mUKli
R-2BGcQKjdvJaPQKCefuqylkHZFjYLPJ6cXkd00-2FgYVZNuDI-2B39VENOCQ-3D-3DmjUQ_70
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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

<http://reply.repairshopr.com/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XB
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<https://ntg10010.repairshopr.com/viewr/track/Y2xhc3M9Q29tbWVudCZyZWNvcmRf
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning =
Preston<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Any update?&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NerdsToGo-Katy =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Tuesday, =
November 15, 2022 10:15 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Ribbon cable needs to be =
fixed (message id: 61799289)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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style=3D'width:466.5pt'><tr><td style=3D'padding:.75pt .75pt .75pt =
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"90%" style=3D'width:90.0%'><tr><td width=3D620 =
valign=3Dtop style=3D'width:465.0pt;padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'><p =
class=3DMsoNormal style=3D'line-height:22.5pt'><span =
style=3D'color:#393C3D'>&nbsp;<o:p></o:p></span></p></td></tr></table></d=
iv><p class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><span =
style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><p align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
id=3D"_x0000_i1031" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy></span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
6891<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
t;margin-left:0in;text-align:center;line-height:18.0pt'><span =
class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" align=3Dcenter></span></span></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 11-15-22 10:15 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks Rich!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I'll put in the order and I'll give you an ETA once I have a ballpark =
for shipping. <o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 11-14-22 05:31 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Excellent! Please proceed. Rich<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a> <br>&lt;mailto:<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; &gt; <br>Sent: Monday, November 14, 2022 11:27 AM <br>To: =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;mailto:<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br>Subject: Ribbon cable needs to be fixed (message id: =
61799289)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 11-14-22 11:27 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hello Richard,<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>This is Preston from Nerds to go Katy. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>After inspecting the ribbon cable further, it appears that the 9 pin =
wafer connector will need to be replaced, as the locking gates were =
damaged when it was soldered prior to use receiving it. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I sourced a new 9 pin connector from a specialty site if you want to =
move forward with replacing what we can to get this panel functioning =
again. <o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Unfortunately, I wasn't able to source a new panel outside of buying =
an entire unit for parts so it appears splicing the existing cable is =
our only real option at this time. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>The connector for the cable is around $5 and I estimate 2 hours or so =
to properly splice the connector to the existing cable. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Please let me know how you would like to proceed and I would be more =
than happy to start the order for the replacement connector so we can =
get this machine up and running for you. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks so much for your time, <br>Preston M. <br>Nerds to go Katy =
<o:p></o:p></span></p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'><p =
style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 11-11-22 12:00 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Ribbon cable needs to be fixed<o:p></o:p></span></p></div><p =
class=3DMsoNormal style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><br><br><span class=3Dbody>View your account profile online: <a =
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