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From: <rcruz@sapasequipment.com>
To: "'Tyler Homer'" <thomer@omnilytics.com>
References: <026101d8d458$b184f180$148ed480$@sapasequipment.com> <93f20c43-2785-47f6-b85c-77aff6bbb529@email.android.com> <CY4PR19MB1574DC6A50265098A95399D0A1569@CY4PR19MB1574.namprd19.prod.outlook.com> <05a901d8d4d7$fb5ef0b0$f21cd210$@sapasequipment.com> <CY4PR19MB1574C1EA82F6FE1BF0822826A1569@CY4PR19MB1574.namprd19.prod.outlook.com> <01d301d8d73e$41c8ea20$c55abe60$@sapasequipment.com> <CY4PR19MB157490A003A8121B0413C03AA15B9@CY4PR19MB1574.namprd19.prod.outlook.com> <014001d8d76f$ad916bc0$08b44340$@sapasequipment.com> <CY4PR19MB1574557055BF10DC7DF6B1E6A15B9@CY4PR19MB1574.namprd19.prod.outlook.com> <CY4PR19MB1574535E1D55A658F6FAE930A1319@CY4PR19MB1574.namprd19.prod.outlook.com> <02c301d8e8c4$c486eb00$4d94c100$@sapasequipment.com> <CY4PR19MB15740A2C5D0D92177EA7815EA1019@CY4PR19MB1574.namprd19.prod.outlook.com> <063901d8f5db$651f4260$2f5dc720$@sapasequipment.com> <02ff01d8fe0d$62882870$27987950$@sapasequipment.com> <CY4PR19MB157433AC5110201C51905C19A10D9@CY4PR19MB1574.namprd19.prod.outlook.com> 
In-Reply-To: 
Subject: RE: Information on Pourmatic
Date: Tue, 22 Nov 2022 17:50:13 -0600
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On the contrary, the difference in getting this unit repaired was your
understanding. We are a small business and you giving us the opportunity
to correct these issues makes ALL the difference for us.

I have asked tech to continue testing to ensure everything continues
operating properly in the long term.

Thanks again and shipping details forthcoming,

Richard

From: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> > 
Sent: Tuesday, November 22, 2022 8:42 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Information on Pourmatic

Hi Rich,

The video looks good. I really appreciate your efforts to fix the
pourmatic.

Best,

Tyler

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, November 21, 2022 5:57 PM
To: Tyler Homer <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, November 21, 2022 6:13 PM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Tyler,

Great news.its repaired.    I will send you a video this evening or
tomorrow morning with the unit operating.

Good evening,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, November 18, 2022 2:14 PM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler,

Ribbon is repaired.  On Monday I will pick the repaired component and
bring it to our tech so he can assemble the mother board along with this
component.

Details forthcoming.

Best,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, November 18, 2022 9:46 AM
To: 'Tyler Homer' <thomer@omnilytics.com <mailto:thomer@omnilytics.com> >
Subject: RE: Information on Pourmatic

Hi Tyler,

Checked in with Computer store, they have placed order for replacement
part, waiting to come in:

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 6891

_____

Update Subject: Update

Preston Macmillian

Fri 11-18-22 09:15 AM

Hey Richard, We're still waiting for the replacement connector to come in
from China, I'll let you know when it comes in and I can get started on
replacing it.

customer-reply

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><o:p>&nbsp;</o:p>On the contrary, the difference in getting this unit =
repaired was your understanding. We are a small business and you giving =
us the opportunity to correct these issues makes ALL the difference for =
us. <o:p></o:p>&nbsp; I have asked tech to =
continue testing to ensure everything continues operating properly in =
the long term.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks again =
and shipping details forthcoming,<o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tyler Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; =
 Sent: Tuesday, November 22, 2022 8:42 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Information on =
Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>The video looks good. I really appreciate your efforts =
to fix the pourmatic.<o:p></o:p><o:p>&nbsp;</o:p>Best,<o:p></o:p>Tyler =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, November 21, 2022 5:57 PM To: Tyler =
Homer &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, November 21, 2022 6:13 PM To: 'Tyler =
Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Tyler,&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Great news&#8230;its repaired.&nbsp;&nbsp;&nbsp; I =
will send you a video this evening or tomorrow morning with the unit =
operating.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Good =
evening, <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, November 18, 2022 2:14 PM To: 'Tyler =
Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Ribbon is repaired.&nbsp; On Monday I will pick the =
repaired component and bring it to our tech so he can assemble the =
mother board along with this component.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Details =
forthcoming. <o:p></o:p><o:p>&nbsp;</o:p>Best, <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, November 18, 2022 9:46 AM To: 'Tyler =
Homer' &lt;<a =
href=3D"mailto:thomer@omnilytics.com">thomer@omnilytics.com</a>&gt; <b=
>Subject: RE: Information on Pourmatic<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Hi =
Tyler,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Checked in with Computer store, they have placed order =
for replacement part, waiting to come in:<o:p></o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D200 height=3D48 =
style=3D'width:2.0833in;height:.5in' id=3D"_x0000_i1027" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy><o:p></o:p>&nbsp;<o:p></o:p>Hi Richard Cruz!<o:p></o:p>You have an update from NerdsToGo-Katy for your ticket =
6891<o:p></o:p><div =
style=3D'margin-top:18.75pt;margin-bottom:18.75pt'><div =
class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><hr size=3D2 width=3D"100%" =
align=3Dcenter></div></div>Update Subject: Update<o:p></o:p>Preston Macmillian<o:p></o:p>Fri 11-18-22 09:15 AM <o:p></o:p>Hey Richard, We're still waiting for the replacement connector to =
come in from China, I'll let you know when it comes in and I can get =
started on replacing it. <o:p></o:p>customer-reply<o:p></o:p></div></body></html>
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