Da

✏️ Editing: 1669761461.M973520P978272.aristoteles.x5servers.net,S=22323,W=22833:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <63853af8d1151_f2aef0a4318bc74111@rsyn-workers-production-worker-59c8749c9b-vzcdm.mail> 
In-Reply-To: 
Subject: RE: Diagnosing siemens machine that we had in here before (message id: 62093476)
Date: Tue, 29 Nov 2022 16:37:38 -0600
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Hi Preston,

I believe I was able to resolve the key issue with the MARS III software.
Customer needs to fill out a form on Thermo site and they will send him
the key.

Just waiting to hear back from you on the software of the Hitachi 2500

Best

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Monday, November 28, 2022 7:14 PM
To: 'NerdsToGo-Katy' <ntg10010@reply.repairshopr.com>
Subject: RE: Diagnosing siemens machine that we had in here before
(message id: 62093476)

Will not fix.  Will pick up tomorrow when I drop off another unit.  Thanks

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com
<mailto:ntg10010@reply.repairshopr.com> > 
Sent: Monday, November 28, 2022 4:49 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Diagnosing siemens machine that we had in here before (message
id: 62093476)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 6947

_____

Update Subject: Update

Preston Macmillian

Mon 11-28-22 04:49 PM

Hello Richard,

After looking into the Siemens machine that you dropped off with us, it
looks like the POST readout for the motherboard is showing a code for "16H
TP_CHECKSUM BIOS". After some research on the 16H error, it is related to
the bios information being stored on the chipset that is usually powered
by the CMOS battery.

I pulled the battery and it is outputting the correct 3 volts which
suggests that the motherboard is no longer storing the BIOS information
correctly and will need to be replaced in order to get it running again.

I did some digging on ebay and sourced a replacement motherboard for
$2874.02.

Let me know how you would like to continue and I'd be more than happy to
help.

Thanks Richard! 
Preston M 
NerdsToGo Katy

Kevin Brizuela

Mon 11-21-22 11:06 AM

Diagnosing siemens machine that we had in here before

View your account profile online:
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dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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WDJKOXlRAhIzv826ychg02zKPLSw-3D-3D> Online Profile

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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Preston, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I believe I =
was able to resolve the key issue with the MARS III software.&nbsp; =
Customer needs to fill out a form on Thermo site and they will send him =
the key.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Just waiting =
to hear back from you on the software of the Hitachi =
2500<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best<o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Monday, November 28, =
2022 7:14 PM<br><b>To:</b> 'NerdsToGo-Katy' =
&lt;ntg10010@reply.repairshopr.com&gt;<br><b>Subject:</b> RE: Diagnosing =
siemens machine that we had in here before (message id: =
62093476)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Will not =
fix.&nbsp; Will pick up tomorrow when I drop off another unit.&nbsp; =
Thanks<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NerdsToGo-Katy &lt;<a =
href=3D"mailto:ntg10010@reply.repairshopr.com">ntg10010@reply.repairshopr=
.com</a>&gt; <br><b>Sent:</b> Monday, November 28, 2022 4:49 =
PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Diagnosing siemens machine that we had in here before =
(message id: 62093476)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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SEND A RESPONSE -----</span><span =
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"90%" style=3D'width:90.0%'><tr><td width=3D620 =
valign=3Dtop style=3D'width:465.0pt;padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
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style=3D'text-align:center;line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D;border:solid windowtext 1.0pt;padding:0in'><img border=3D0 width=3D100 =
height=3D100 style=3D'width:1.0416in;height:1.0416in' =
id=3D"Picture_x0020_1" src=3D"cid:image001.jpg@01D90410.E466CAF0" =
alt=3D"Image removed by sender. NerdsToGo-Katy"></span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
6947<o:p></o:p></span></p><div =
style=3D'margin-top:18.75pt;margin-bottom:18.75pt'><div =
class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><span class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" =
align=3Dcenter></span></span></div></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 11-28-22 04:49 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hello Richard, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>After looking into the Siemens machine that you dropped off with us, =
it looks like the POST readout for the motherboard is showing a code for =
&quot;16H TP_CHECKSUM BIOS&quot;. After some research on the 16H error, =
it is related to the bios information being stored on the chipset that =
is usually powered by the CMOS battery. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I pulled the battery and it is outputting the correct 3 volts which =
suggests that the motherboard is no longer storing the BIOS information =
correctly and will need to be replaced in order to get it running again. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I did some digging on ebay and sourced a replacement motherboard for =
$2874.02.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Let me know how you would like to continue and I'd be more than happy =
to help. <o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks Richard! <br>Preston M <br>NerdsToGo =
Katy<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
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style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 11-21-22 11:06 AM</span><span =
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D'> <o:p></o:p></span></p></div><div =
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style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Diagnosing siemens machine that we had in here =
before<o:p></o:p></span></p></div><p class=3DMsoNormal =
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