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✏️ Editing: 1673299443.M395877P3768301.aristoteles.x5servers.net,S=28349,W=29015:2,S

From: <rcruz@sapasequipment.com>
To: "'Angel Juicer Support'" <support@angeljuiceramerica.com>
References: <E1030004-17359760DA3E56E7-7E9A7E50@shopify.com> <BY5PR13MB37487A3E8F02729EB1F8F929C9F09@BY5PR13MB3748.namprd13.prod.outlook.com> <005d01d91c8c$867df0a0$9379d1e0$@sapasequipment.com> <BY5PR13MB3748BA030A2203678F16616CC9F09@BY5PR13MB3748.namprd13.prod.outlook.com> <DM6PR13MB3755BD87C944A72F8FB8CECCC9FE9@DM6PR13MB3755.namprd13.prod.outlook.com>
In-Reply-To: <DM6PR13MB3755BD87C944A72F8FB8CECCC9FE9@DM6PR13MB3755.namprd13.prod.outlook.com>
Subject: RE: New customer message on December 30, 2022 at 6:07 am
Date: Mon, 9 Jan 2023 15:23:57 -0600
Message-ID: <17e601d92470$b200e340$1602a9c0$@sapasequipment.com>
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Thanks, you guys are great!

From: Angel Juicer Support <support@angeljuiceramerica.com> 
Sent: Monday, January 9, 2023 3:11 PM
To: rcruz@sapasequipment.com
Subject: FW: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for letting us know, and sorry to hear that you haven't received
the reply. We sent the reply on Dec 30, 2022. Please refer to the response
below. And If you have any questions or need further assistance, please
contact us.

Thank you!

Best regards,

Michelle

Customer Support

Angel Juicer America

(714) 389-2674

www.angeljuiceramerica.com <http://www.angeljuiceramerica.com>

From: Angel Juicer Support <mailto:support@angeljuiceramerica.com> 
Sent: Friday, December 30, 2022 12:57 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for sending pictures to us. After reviewing all pictures, the
correct part you need is the Angel Juicer Twin Gear Bushing. Please refer
to the link below.

https://angeljuiceramerica.com/collections/parts-accessories-1/products/an
gel-juicer-twin-gear-bushing-for-free-wheel-gear

Also, once we checked the last order from our data, the part you ordered
was the Angel Juicer Housing Filter Bushing Pair [2 pcs].

https://angeljuiceramerica.myshopify.com/admin/orders/4973066879217

Could you please return the one you have to our office following the
shipping address below? Once we receive it, we will fully refund the last
order and send you the new invoice for the Angel Juicer Twin Gear Bushing.

Ship to:

ANGEL JUICER RETURN SERVICE

1322 BELL AVE STE 1E,

TUSTIN, CA 92780

UNITED STATES

(714) 389-2674

Please let us know if you need further assistance and have any other
questions. We'd be happy to help you.

Thank you for being a valued Angel customer!

Best regards,

Minjee

Customer Support

Angel Juicer America

(714) 389-2674

www.angeljuiceramerica.com <http://www.angeljuiceramerica.com>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Sent: Friday, December 30, 2022 12:24 PM
To: Angel Juicer Support <mailto:support@angeljuiceramerica.com> 
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Thanks Minjee,

I will check my emails for this order but more importantly I need to order
the correct part.  Please find pics of what we are needing ( plastic cup
component).

Thanks,

Richard

From: Angel Juicer Support <support@angeljuiceramerica.com> 
Sent: Friday, December 30, 2022 12:47 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for reaching out to us, and sorry to hear that you received the
incorrect item.

Could you please send us the order number and picture of the incorrect
item you received to this email?

Please let us know if you need further assistance or have any questions.
We'd be happy to help you.

Thank you!

Best regards,

Minjee

Customer Support

Angel Juicer America

(714) 389-2674

www.angeljuiceramerica.com <http://www.angeljuiceramerica.com>

From: Angel Juicer America (Shopify) <mailer@shopify.com
<mailto:mailer@shopify.com> >
Sent: Friday, December 30, 2022 6:07:59 AM
To: Angel Juicer Support <support@angeljuiceramerica.com
<mailto:support@angeljuiceramerica.com> >
Subject: New customer message on December 30, 2022 at 6:07 am

You received a new message from your online store's contact form.

Country Code:

Name:

Richard Nelson Cruz

Email:

<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com

Phone:

7135023780

Title:

Part needed for our super angel juicer

Body:

I ordered a part and received the incorrect item.  How can I send you pics
of what we need.  
Regards, Richard

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
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charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks, you guys are =
great!&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Angel Juicer Support =
&lt;support@angeljuiceramerica.com&gt; Sent: Monday, January =
9, 2023 3:11 PM To: =
rcruz@sapasequipment.com Subject: FW: New customer message on =
December 30, 2022 at 6:07 am<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>Thank you for letting us know, and sorry to hear that =
you haven&#8217;t received the reply. We sent the reply on Dec 30, 2022. =
Please refer to the response below. And If you have any questions or =
need further assistance, please contact us.<o:p></o:p><o:p>&nbsp;</o:p>Thank =
you!<o:p></o:p><o:p>&nbsp;</o:p>Best regards,<o:p></o:p>Michelle<o:p></o:p></=
p>Customer Support<o:p></o:p>Angel Juicer America<o:p></o:p>(714) 389-2674<o:p></o:p><a =
href=3D"http://www.angeljuiceramerica.com">www.angeljuiceramerica.com</a>=
<o:p></o:p><img border=3D0 width=3D106 =
height=3D57 style=3D'width:1.1041in;height:.5937in' =
id=3D"Picture_x0020_4" =
src=3D"cid:image001.png@01D9243E.641ACAB0"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:support@angeljuiceramerica.com">Angel Juicer =
Support</a> Sent: Friday, December 30, 2022 12:57 PM To: =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: New customer message on December 30, 2022 at 6:07 =
am<o:p></o:p></div><o:p>&nbsp;</o:p>Dear Richard,<o:p></o:p><o:p>&nbsp;</o:p>Thank you =
for sending pictures to us. After reviewing all pictures, the correct =
part you need is the Angel Juicer Twin Gear Bushing. Please refer to the =
link below.<o:p></o:p><o:p>&nbsp;</o:p><a =
href=3D"https://angeljuiceramerica.com/collections/parts-accessories-1/pr=
oducts/angel-juicer-twin-gear-bushing-for-free-wheel-gear">https://angelj=
uiceramerica.com/collections/parts-accessories-1/products/angel-juicer-tw=
in-gear-bushing-for-free-wheel-gear</a><o:p></o:p><o:p>&nbsp;</o:p>Also, once =
we checked the last order from our data, the part you ordered was the =
Angel Juicer Housing Filter Bushing Pair [2 pcs].&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><a =
href=3D"https://angeljuiceramerica.myshopify.com/admin/orders/49730668792=
17">https://angeljuiceramerica.myshopify.com/admin/orders/4973066879217</=
a><o:p></o:p><o:p>&nbsp;</o:p>Could you please return the one you have to our office =
following the shipping address below? Once we receive it, we will fully =
refund the last order and send you the new invoice for the Angel Juicer =
Twin Gear Bushing.<o:p></o:p><o:p>&nbsp;</o:p><div>Ship =
to: <o:p></o:p>ANGEL JUICER RETURN =
SERVICE<o:p></o:p>1322 BELL AVE STE =
1E,<o:p></o:p>TUSTIN,&nbsp;CA&nbsp;92780<o:p></o:p>UNITED STATES<o:p></o:p>(714) 389-2674<o:p></o:p></div><o:p>&nbsp;</o:p>Please let =
us know if you need further assistance and have any other questions. =
We&#8217;d be happy to help you. <o:p></o:p><o:p>&nbsp;</o:p>Thank you =
for being a valued Angel customer!<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p>Minjee<o:p></o:p>=
Customer Support<o:p></o:p>Angel Juicer America<o:p></o:p>(714) 389-2674<o:p></o:p><a =
href=3D"http://www.angeljuiceramerica.com">www.angeljuiceramerica.com</a>=
<o:p></o:p><img border=3D0 width=3D106 =
height=3D57 style=3D'width:1.1041in;height:.5937in' =
id=3D"Picture_x0020_6" =
src=3D"cid:image001.png@01D9243E.641ACAB0"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Friday, December 30, 2022 12:24 PM To: <a =
href=3D"mailto:support@angeljuiceramerica.com">Angel Juicer =
Support</a> Subject: RE: New customer message on December 30, =
2022 at 6:07 am<o:p></o:p></div><o:p>&nbsp;</o:p>Thanks =
Minjee, <o:p></o:p><o:p>&nbsp;</o:p>I will check my emails for this order but more =
importantly I need to order the correct part.&nbsp; Please find pics of =
what we are needing ( plastic cup component).&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks, =
<o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Angel Juicer Support &lt;<a =
href=3D"mailto:support@angeljuiceramerica.com">support@angeljuiceramerica=
.com</a>&gt; Sent: Friday, December 30, 2022 12:47 =
PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: New customer message on December 30, 2022 at 6:07 =
am<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>Thank you for reaching out to us, and sorry to hear =
that you received the incorrect item.<o:p></o:p>Could you please send us the order number and picture =
of the incorrect item you received to this email?<o:p></o:p><o:p>&nbsp;</o:p>Please let =
us know if you need further assistance or have any questions. We&#8217;d =
be happy to help you.<o:p></o:p>Thank =
you!<o:p></o:p><o:p>&nbsp;</o:p>Best regards,<o:p></o:p>Minjee<o:p></o:p>=
Customer Support<o:p></o:p>Angel Juicer America<o:p></o:p>(714) 389-2674<o:p></o:p><a =
href=3D"http://www.angeljuiceramerica.com">www.angeljuiceramerica.com</a>=
<o:p></o:p><img border=3D0 width=3D106 =
height=3D57 style=3D'width:1.1041in;height:.5937in' =
id=3D"Picture_x0020_3" =
src=3D"cid:image001.png@01D9243E.641ACAB0"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D480 =
height=3D2 style=3D'width:5.0in;height:.0208in' =
id=3D"Horizontal_x0020_Line_x0020_2" =
src=3D"cid:image002.png@01D9243E.641ACAB0"><o:p></o:p><div =
id=3DdivRplyFwdMsg>From: Angel =
Juicer America (Shopify) &lt;<a =
href=3D"mailto:mailer@shopify.com">mailer@shopify.com</a>&gt; Sent: Friday, December 30, 2022 =
6:07:59 AM To: Angel Juicer Support &lt;<a =
href=3D"mailto:support@angeljuiceramerica.com">support@angeljuiceramerica=
.com</a>&gt; Subject: New customer =
message on December 30, 2022 at 6:07 am <o:p></o:p><div>&nbsp;<o:p></o:p></div></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0in 0in 0in 0in'></td><td style=3D'padding:0in 0in 0in =
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cellspacing=3D0 cellpadding=3D0 style=3D'max-width:352.5pt;border:solid =
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0in'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:15.0pt 15.0pt 15.0pt 15.0pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0in 0in 15.0pt 0in'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0in 0in 0in 0in'><div>You received a new message from =
your online store's contact =
form.<o:p></o:p></div></td></tr></table></td></tr></table><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:15.0pt 0in 0in 0in'><div>Country Code: <o:p></o:p><pre =
style=3D'line-height:15.0pt'>US<o:p></o:p></pre></div>=
<div style=3D'margin-top:6.0pt'>Name: <o:p></o:p><pre =
style=3D'line-height:15.0pt'>Richard Nelson =
Cruz<o:p></o:p></pre></div><div style=3D'margin-top:6.0pt'>Email: <o:p></o:p><pre =
style=3D'line-height:15.0pt'><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p></o:p></pre></div><d=
iv style=3D'margin-top:6.0pt'>Phone: <o:p></o:p><pre =
style=3D'line-height:15.0pt'>7135023780<o:p></o:p></pr=
e></div><div style=3D'margin-top:6.0pt'>Title: <o:p></o:p><pre =
style=3D'line-height:15.0pt'>Part needed for our super angel =
juicer<o:p></o:p></pre></div><div style=3D'margin-top:6.0pt'>Body: <o:p></o:p><pre =
style=3D'line-height:15.0pt'>I ordered a part and received =
the incorrect item.&nbsp; How can I send you pics of what we need.&nbsp; =
<o:p></o:p></pre><pre style=3D'line-height:15.0pt'>Regards, Richard =
<o:p></o:p></pre></div></td></tr></table><o:p></o:p></td></tr></table></td></tr></table></di=
v></td><td style=3D'padding:0in 0in 0in 0in'></td></tr></table><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p></div></body></html>
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