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✏️ Editing: 1675873736.M554825P79386.aristoteles.x5servers.net,S=8189,W=8376:2,RS

From: <rcruz@sapasequipment.com>
To: "'Carrier Customer Service'" <contact.carrier@carrier.com>
References: <aozbJ000000000000000000000000000000000000000000000RPO40300_e26o0F9TLyI4Mj--Nz-tw@sfdc.net>
In-Reply-To: <aozbJ000000000000000000000000000000000000000000000RPO40300_e26o0F9TLyI4Mj--Nz-tw@sfdc.net>
Subject: RE: Part Availability Information Needed - 04815351 [ ref:_00D15EI7O._5004R1xFaYz:ref ]
Date: Wed, 8 Feb 2023 10:28:52 -0600
Message-ID: <00c001d93bda$71093b40$531bb1c0$@sapasequipment.com>
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Hello,

Please see my responses below in red.

From: Carrier Customer Service <contact.carrier@carrier.com> 
Sent: Monday, February 6, 2023 10:48 AM
To: rcruz@sapasequipment.com
Subject: Part Availability Information Needed - 04815351 [
ref:_00D15EI7O._5004R1xFaYz:ref ]

Dear Pilar Goodson/ Mr. Cruz:

We are very sorry to learn you are experiencing a problem with your
equipment and that your service provider was unable to source the
replacement part locally.

If you can please "reply" to this email with the following information we
will be happy to investigate into the availability of the part necessary
to complete the repair:

1.    Model & Serial number of the unit.  FURNAS MODEL# S8X1C080M5PSAAA
SERIAL#19323N25HG
2.    Part number and description.  Gas Valve  EF32CW206
3.    Name and contact information for your service provider. Punbar Air
14610 Tivoli Dr Houston TX 77077 Ronald Amaya  contact
4.    Date the order was placed. January 25th 2023 
5.    The distributor name and location where the order was placed.
Carrier Enterprise/CE  22370 MERCHANT WAY HOUSTON 77449
6.    The service provider's PO to the distributor.  Victor 
7.    Did your service provider request an order expedite? If so, please
provide the Expedite number. Not that I am aware of. I understand they
didn't because item was out of stock.

If your service provider is unable to provide the information above,
please have them contact their distributor, through whom they ordered the
part, to obtain the information.

Please also note that to ensure that this request is handled promptly you
must "reply" to this email with the information. Failure to do so may
result in a delay in our handling of this matter.

Thank you for your patience. We hope that once we are provided with the
information requested, we can then furnish a resolution as quickly as
possible.

Sincerely,

Dianne
Customer Care Center
1-800-CARRIER
<https://customergateway.my.salesforce.com/servlet/servlet.ImageServer?oid
=00D15000000EI7O&esid=0184R00000qSRSw&from=ext>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello, <o:p></o:p><o:p>&nbsp;</o:p>Please see =
my responses below in red.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>BR<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Carrier Customer Service =
&lt;contact.carrier@carrier.com&gt; Sent: Monday, February 6, =
2023 10:48 AM To: rcruz@sapasequipment.com Subject: =
Part Availability Information Needed - 04815351 [ =
ref:_00D15EI7O._5004R1xFaYz:ref ]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Pilar =
Goodson/ Mr. Cruz: We are very sorry to learn you are =
experiencing a problem with your equipment and that your service =
provider was unable to source the replacement part locally. If =
you can please &#8220;reply&#8221; to this email with the following =
information we will be happy to investigate into the availability of the =
part necessary to complete the repair: 1.&nbsp;&nbsp; &nbsp;Model =
&amp; Serial number of the unit.&nbsp; FURNAS =
MODEL# S8X1C080M5PSAAA SERIAL#19323N25HG 2.&nbsp;&nbsp; =
&nbsp;Part number and description.&nbsp; Gas =
Valve &nbsp;EF32CW206 3.&nbsp;&nbsp; &nbsp;Name and contact =
information for your service provider. Punbar =
Air&nbsp; 14610 Tivoli Dr Houston TX 77077 Ronald Amaya&nbsp; =
contact 4.&nbsp;&nbsp; &nbsp;Date the order was placed. January 25th 2023 =
 5.&nbsp;&nbsp; &nbsp;The distributor name and location where the =
order was placed. Carrier Enterprise/CE&nbsp; =
22370 MERCHANT WAY HOUSTON 77449 6.&nbsp;&nbsp; &nbsp;The =
service provider&#8217;s PO to the distributor.&nbsp; Victor 7.&nbsp;&nbsp; &nbsp;Did your =
service provider request an order expedite? If so, please provide the =
Expedite number. Not that I am aware of. I =
understand they didn&#8217;t because item was out of stock. =
 If your service provider is unable to provide the =
information above, please have them contact their distributor, through =
whom they ordered the part, to obtain the information. Please =
also note that to ensure that this request is handled promptly you must =
&#8220;reply&#8221; to this email with the information. Failure to do so =
may result in a delay in our handling of this matter. Thank you =
for your patience. We hope that once we are provided with the =
information requested, we can then furnish a resolution as quickly as =
possible. Sincerely, Dianne Customer Care =
Center 1-800-CARRIER&nbsp;<img width=3D1 height=3D1 =
style=3D'width:.0104in;height:.0104in' id=3D"_x0000_i1025" =
src=3D"https://customergateway.my.salesforce.com/servlet/servlet.ImageSer=
ver?oid=3D00D15000000EI7O&amp;esid=3D0184R00000qSRSw&amp;from=3Dext"> =
 ref:_00D15EI7O._5004R1xFaYz:ref<o:p></o:p></div></body></html>
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