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From: <rcruz@sapasequipment.com>
To: "'Diane Baraket'" <diane.baraket@thermofisher.com>
References: <8nnJs000000000000000000000000000000000000000000000RPTIBO00Neb1GfhURTGt7F3qeDa1Gg@sfdc.net>
In-Reply-To: <8nnJs000000000000000000000000000000000000000000000RPTIBO00Neb1GfhURTGt7F3qeDa1Gg@sfdc.net>
Subject: RE: MD Combi Troubleshooting - Missing Priming Vessel
Date: Thu, 9 Feb 2023 09:01:37 -0600
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Thanks Diane!

Cant ask for better serive; just waiting for the survey.

Best,

Richard

From: Diane Baraket <diane.baraket@thermofisher.com> 
Sent: Thursday, February 9, 2023 8:45 AM
To: rcruz@sapasequipment.com
Subject: MD Combi Troubleshooting - Missing Priming Vessel

Hi Richard,

Thank you for your inquiry.
It was a pleasure speaking with you earlier.

I'm Diane Baraket, primary application scientist / technical support
contact for the Multidrop Combi Reagent Dispensers, the Versette Automated
Liquid Handler and Legacy Matrix products such as the PlateMates, Hydra
and WellMate units. It is nice to meet you. A little about me and my
services I can offer. I am here to support your research as Thermo Fisher
Scientific supports a large range of laboratory products from consumables,
safety supplies, lab equipment, and more. I can assist you with product
applications and software support, product recommendations and help with
any complimentary equipment/supplies to ensure you get the most out of
your workflow needs. If you require special pricing and quotes, I can
bring in your specific sales / service rep as well to provide you a "one
stop shopping" experience.

Please keep my information going forward in case you have any inquires on
the specific product lines noted above. You can reach me directly by using
the email address my signature below, or simply reply to this email.
-------------

I found the part numbers for the priming vessels for your MD Combi 384. I
am also attaching the user manual for you to keep for reference.

1046240 Priming vessel, one cavity

Replacement parts are not on the website to purchase, only accessories.
If you are looking to purchase replacement parts, please order it through
the customer portal below:
 <https://www.labequipmentparts.com/labware/models.aspx?b=2281&f=36>
https://www.labequipmentparts.com/labware/models.aspx?b=2281&f=36

I found it here at this link, looks like it is available and is $47 USD
https://www.labequipmentparts.com/search/searchLabware.aspx

If they do not have the parts available, then you can reach out to work
with the Technical Service team directly to place an order; quotes are
available upon request. Have serial number of the instrument available
800-438-4851 
 <mailto:TechSupport.LED.Asheville@thermofisher.com>
TechSupport.LED.Asheville@thermofisher.com

If you ever decide to upgrade your instrument, reach out to me
<mailto:applications.alhd@thermofisher.com>
applications.alhd@thermofisher.com
I have proactively provided you with this brochure as well for future
needs.

Feel free to reach out to me anytime now that you have my contact
information. Email is best, do not use my personal email, but the
<mailto:applications.alhd@thermofisher.com>
applications.alhd@thermofisher.com that is in my signature. :)

Thank you for contacting Thermo Fisher Scientific, Technical Support. 
In our drive to continuously improve our service and support, you may
receive a short survey regarding your interaction with us. If you receive
this survey invitation, we would highly appreciate a moment of your time
to provide us with your valuable feedback. Thank you!

We apologize for any delays in response. Currently there is unprecedented
demand for our COVID-19 products and services. We are working every day
with our facilities, partners and providers to minimize delays and ensure
your orders are fulfilled, and all technical / customer service inquires
are responded to as quickly as possible. We appreciate your patience as
response times are delayed.

Best,
Diane Baraket
Technical Applications Scientist III, Commercial Global Service and
Support
Life Sciences Solutions Group
Thermo Fisher Scientific 
T (USA) 800-955-6288 (EMEA) 00-800-5345-5345
 <mailto:applications.alhd@thermofisher.com>
applications.alhd@thermofisher.com
 <http://www.thermofisher.com/> www.thermofisher.com

<https://thermofisher.sharepoint.com/sites/CIS>
<https://tfs-2.my.salesforce.com/servlet/servlet.ImageServer?oid=00D600000
006yt2&esid=0184z00001Joz3P&from=ext>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
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xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
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(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks Diane! =
<o:p></o:p><o:p>&nbsp;</o:p>Cant ask for better serive; just waiting for the =
survey.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best, =
<o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Diane Baraket =
&lt;diane.baraket@thermofisher.com&gt; Sent: Thursday, =
February 9, 2023 8:45 AM To: =
rcruz@sapasequipment.com Subject: MD Combi Troubleshooting - =
Missing Priming Vessel<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Richard, Thank you for your =
inquiry. It was a pleasure speaking with you =
earlier. I&#8217;m Diane Baraket, primary =
application scientist / technical support contact for the Multidrop =
Combi Reagent Dispensers, the Versette Automated Liquid Handler and =
Legacy Matrix products such as the PlateMates, Hydra and WellMate =
units. It is nice to meet you. A little about me and my services I =
can offer. I am here to support your research as Thermo Fisher =
Scientific supports a large range of laboratory products from =
consumables, safety supplies, lab equipment, and more. I can assist you =
with product applications and software support, product recommendations =
and help with any complimentary equipment/supplies to ensure you get the =
most out of your workflow needs. If you require special pricing and =
quotes, I can bring in your specific sales / service rep as well to =
provide you a &#8220;one stop shopping&#8221; =
experience. Please keep my information going =
forward in case you have any inquires on the specific product lines =
noted above. You can reach me directly by using the email address my =
signature below, or simply reply to this email. ------------- I found the part =
numbers for the priming vessels for your MD Combi 384. I am also =
attaching the user manual for you to keep for =
reference. 1046240 Priming vessel, one =
cavity Replacement parts are not on the =
website to purchase, only accessories. If you are =
looking to purchase replacement parts, please order it through the =
customer portal below: <a =
href=3D"https://www.labequipmentparts.com/labware/models.aspx?b=3D2281&am=
p;f=3D36">https://www.labequipmentparts.com/labware/models.=
aspx?b=3D2281&amp;f=3D36</a> I found it here at this link, =
looks like it is available and is $47 USD <a =
href=3D"https://www.labequipmentparts.com/search/searchLabware.aspx">http=
s://www.labequipmentparts.com/search/searchLabware.aspx</a> <br=
>If =
they do not have the parts available, then you can reach out to work =
with the Technical Service team directly to place an order; quotes are =
available upon request. Have serial number of the instrument =
available 800-438-4851&nbsp; <a =
href=3D"mailto:TechSupport.LED.Asheville@thermofisher.com">TechSupport.LED.Asheville@thermofisher.com=
</a> If you ever decide to upgrade your instrument, =
reach out to me&nbsp;<a =
href=3D"mailto:applications.alhd@thermofisher.com">applications.alhd@thermofisher.com</a> I =
have proactively provided you with this brochure as well for future =
needs. Feel free to reach out to me anytime now that you have my =
contact information. Email is best, do not use my personal email, but =
the&nbsp;&nbsp;<a =
href=3D"mailto:applications.alhd@thermofisher.com">applications.alhd@thermofisher.com</a>&nbsp;th=
at is in my signature.&nbsp; :) Thank you for contacting Thermo Fisher =
Scientific, Technical Support. In our =
drive to continuously improve our service and support, you may receive a =
short survey regarding your interaction with us. If you receive this =
survey invitation, we would highly appreciate a moment of your time to =
provide us with your valuable feedback. Thank =
you! We apologize for any delays in =
response. Currently there is unprecedented demand for our COVID-19 =
products and services. We are working every day with our facilities, =
partners and providers to minimize delays and ensure your orders are =
fulfilled, and all technical / customer service inquires are responded =
to as quickly as possible. We appreciate your patience as response times =
are delayed. Best, Diane =
Baraket Technical Applications Scientist III, =
Commercial Global Service and Support Life =
Sciences Solutions Group Thermo =
Fisher Scientific T (USA) =
800-955-6288 (EMEA) 00-800-5345-5345 <a =
href=3D"mailto:applications.alhd@thermofisher.com">applications.alhd@thermofisher.com</a> <a =
href=3D"http://www.thermofisher.com/">www.thermofisher.com</a> <a =
href=3D"https://thermofisher.sharepoint.com/sites/CIS"><img border=3D0 =
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