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From: <rcruz@sapasequipment.com>
To: "'Hannah Mauro'" <h.mauro@elitechgroup.com>
References: <001f01d94577$8db1e110$a915a330$@sapasequipment.com> <PR0P264MB0202FEF842ABBED9EA2AE54392A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
In-Reply-To: <PR0P264MB0202FEF842ABBED9EA2AE54392A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Tue, 21 Feb 2023 14:42:03 -0600
Message-ID: <008601d94634$f6dde040$e499a0c0$@sapasequipment.com>
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Oh wow..I realize you are just the messenger but how does a "unser/owner"
of a Pro M unit get tech support now?  I have someone who owns a Pro M
with these problems.

Thanks,

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com> 
Sent: Tuesday, February 21, 2023 12:46 PM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Richard,

I'm very sorry, but I'm not allowed to provide further technical/service
support for non-distribution partners. You can try the Selectra
manufacturer in the Netherlands (ccsupport@elitechgroup.com
<mailto:ccsupport@elitechgroup.com> ), but I suspect you will receive the
same response.

Again, I'm very sorry.

I wish you the best,

Hannah

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, February 20, 2023 3:06 PM
To: Hannah Mauro <h.mauro@elitechgroup.com
<mailto:h.mauro@elitechgroup.com> >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Oh wow&#8230;&#8230;I realize =
you are just the messenger but how does a &#8220;unser/owner&#8221; of a =
Pro M unit get tech support now?&nbsp; I have someone who owns a Pro M =
with these problems.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Hannah Mauro =
&lt;h.mauro@elitechgroup.com&gt; <br><b>Sent:</b> Tuesday, February 21, =
2023 12:46 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hi =
Richard,<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>I'm very sorry, but I'm not =
allowed to provide further technical/service support for =
non-distribution partners. You can try the Selectra manufacturer in the =
Netherlands (<a =
href=3D"mailto:ccsupport@elitechgroup.com">ccsupport@elitechgroup.com</a>=
), but I suspect you will receive the same =
response.<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Again, I'm very =
sorry.&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>I wish you the =
best,<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hannah<o:p></o:p></span></p></div>=
<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Monday, February 20, 2023 3:06 PM<br><b>To:</b> Hannah =
Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal>Hi Hannah,<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Trust this =
email finds you well.&nbsp; So we are receiving the following error =
messages in this order:&nbsp; &nbsp;&nbsp;E83, E80, E81 and =
E95.<o:p></o:p></p><p class=3Dxmsonormal>The reagent arm doesnt =
move.<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Can you steer us in the right =
direction?<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Thanks( again),&nbsp; <o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Rich<o:p></o:p></p></div></div></div></body></html>
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