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From: <rcruz@sapasequipment.com>
To: <paulo_wong@hotmail.com>
References: <007701d94583$4a463e10$ded2ba30$@sapasequipment.com> 
In-Reply-To: 
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Tue, 21 Feb 2023 14:55:38 -0600
Message-ID: <010901d94636$dcdbf040$9693d0c0$@sapasequipment.com>
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She also needs your company name.  It is now their policy that they can
only provide tech support to end users.  She will support you directly.
Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Tuesday, February 21, 2023 2:51 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com
<mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice
mail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> 
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com
<mailto:h.mauro@elitechgroup.com> >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>She also needs your company =
name.&nbsp; It is now their policy that they can only provide tech =
support to end users.&nbsp; She will support you directly.&nbsp;&nbsp; =
Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; Sent: Tuesday, February 21, =
2023 2:51 PM To: 'paulo_wong@hotmail.com' =
&lt;paulo_wong@hotmail.com&gt; Subject: RE: Elitech Selectra =
Pro M Chemistry Analyzer<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Paulo, =
can you provide serial number of the unit?&nbsp; Thanks, =
Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, February 21, 2023 12:17 PM To: =
'paulo_wong@hotmail.com' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt; =
Subject: RE: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Paulo, =
<o:p></o:p><o:p>&nbsp;</o:p>I know she was out yesterday with the holiday but I =
just left her a voice mail to call me back.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Details =
forthcoming,<o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, February 20, 2023 5:30 PM To: <a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a> S=
ubject: FW: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></div></div><o:p>&nbsp;</o:p>FYI<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, February 20, 2023 4:06 PM To: =
'Hannah Mauro' &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 Subject: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Hannah,<o:p></o:p><o:p>&nbsp;</o:p>Trust this email finds you well.&nbsp; So we are =
receiving the following error messages in this order:&nbsp; =
&nbsp;&nbsp;E83, E80, E81 and E95.<o:p></o:p>The reagent arm doesnt move.<o:p></o:p><o:p>&nbsp;</o:p>Can you =
steer us in the right direction?<o:p></o:p><o:p>&nbsp;</o:p>Thanks( =
again),&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Rich<o:p></o:p></div></body></html>
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