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From: <rcruz@sapasequipment.com>
To: "'Hannah Mauro'" <h.mauro@elitechgroup.com>
References: <001f01d94577$8db1e110$a915a330$@sapasequipment.com> <PR0P264MB0202FEF842ABBED9EA2AE54392A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> <008101d94634$f54258b0$dfc70a10$@sapasequipment.com> <PR0P264MB0202C229F3C952D9DA6C5C4892A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> 
In-Reply-To: 
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Tue, 21 Feb 2023 14:57:41 -0600
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OK, his name is Paolo Wong.  I have requested his serial number and company 
name.  I can do the send off in a email.  Can you send me the manual for the 
ProM? Hopefully it has something referencing “errors”

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, February 21, 2023 2:49 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

I assumed that was the case……so I can ask them for serial # . What is a site 
name?

Thanks,

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Tuesday, February 21, 2023 2:47 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

So, I can provide some support to end users of instruments, as long as they 
are in the U.S.

If you've got a customer having issues, and you have their site name and 
serial number, I can log it in our system and give some support that way. I 
can't give direct support to equipment refurbishers/resellers 😕

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 1:42 PM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Oh wow……I realize you are just the messenger but how does a “unser/owner” of 
a Pro M unit get tech support now?  I have someone who owns a Pro M with 
these problems.

Thanks,

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Tuesday, February 21, 2023 12:46 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Richard,

I'm very sorry, but I'm not allowed to provide further technical/service 
support for non-distribution partners. You can try the Selectra manufacturer 
in the Netherlands (ccsupport@elitechgroup.com 
<mailto:ccsupport@elitechgroup.com> ), but I suspect you will receive the 
same response.

Again, I'm very sorry.

I wish you the best,

Hannah

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, February 20, 2023 3:06 PM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error 
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>OK, his name is Paolo =
Wong.=C2=A0 I have requested his serial number and company name.=C2=A0 I =
can do the send off in a email.=C2=A0 Can you send me the manual for the =
ProM? Hopefully it has something referencing =
=E2=80=9Cerrors=E2=80=9D=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Tuesday, February 21, =
2023 2:49 PM<br><b>To:</b> 'Hannah Mauro' =
&lt;h.mauro@elitechgroup.com&gt;<br><b>Subject:</b> RE: Elitech Selectra =
Pro M Chemistry Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I assumed =
that was the case=E2=80=A6=E2=80=A6so I can ask them for serial # . What =
is a site name?&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 2:47 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>So, I <i>can </i>provide some =
support to end users of instruments, as long as they are in the =
U.S.&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>If you've got a customer having =
issues, and you have their site name and serial number, I can log it in =
our system and give some support that way. I <i>can't</i>&nbsp;give =
direct support to equipment refurbishers/resellers&nbsp;</span><span =
style=3D'font-size:12.0pt;font-family:"Segoe UI =
Emoji",sans-serif;color:black'>&#128533;</span><span =
style=3D'font-size:12.0pt;color:black'><o:p></o:p></span></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Tuesday, February 21, 2023 1:42 PM<br><b>To:</b> Hannah =
Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal>Oh wow=E2=80=A6=E2=80=A6I realize you are just the =
messenger but how does a =E2=80=9Cunser/owner=E2=80=9D of a Pro M unit =
get tech support now?&nbsp; I have someone who owns a Pro M with these =
problems.&nbsp; <o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Thanks, =
<o:p></o:p></p><p class=3Dxmsonormal>Rich<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 12:46 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hi =
Richard,</span><o:p></o:p></p></div><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>I'm very sorry, but I'm not =
allowed to provide further technical/service support for =
non-distribution partners. You can try the Selectra manufacturer in the =
Netherlands (<a =
href=3D"mailto:ccsupport@elitechgroup.com">ccsupport@elitechgroup.com</a>=
), but I suspect you will receive the same =
response.</span><o:p></o:p></p></div><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Again, I'm very =
sorry.&nbsp;</span><o:p></o:p></p></div><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>I wish you the =
best,</span><o:p></o:p></p></div><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hannah</span><o:p></o:p></p></div>=
<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div =
id=3D"x_divRplyFwdMsg"><p class=3Dxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Monday, February 20, 2023 3:06 PM<br><b>To:</b> Hannah =
Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxmsonormal>Hi Hannah,<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Trust =
this email finds you well.&nbsp; So we are receiving the following error =
messages in this order:&nbsp; &nbsp;&nbsp;E83, E80, E81 and =
E95.<o:p></o:p></p><p class=3Dxxmsonormal>The reagent arm doesnt =
move.<o:p></o:p></p><p class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Can you steer us in the right =
direction?<o:p></o:p></p><p class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Thanks( again),&nbsp; <o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Rich<o:p></o:p></p></div></div></div></div></div></bo=
dy></html>
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