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✏️ Editing: 1677013375.M588174P2146103.aristoteles.x5servers.net,S=11451,W=11761:2,S

From: <rcruz@sapasequipment.com>
To: "'paulo wong'" <paulo_wong@hotmail.com>,
	"'Hannah Mauro'" <h.mauro@elitechgroup.com>
References: <007701d94583$4a463e10$ded2ba30$@sapasequipment.com>  <00d901d94636$460b6330$d2222990$@sapasequipment.com> <SN6PR01MB36483B47F3A2AC80641F48E4E6A59@SN6PR01MB3648.prod.exchangelabs.com>
In-Reply-To: <SN6PR01MB36483B47F3A2AC80641F48E4E6A59@SN6PR01MB3648.prod.exchangelabs.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Tue, 21 Feb 2023 15:02:56 -0600
Message-ID: <013401d94637$e1692410$a43b6c30$@sapasequipment.com>
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Hello Paulo and Hannah,

As Hannah just explained to me, the company's policy is now to support
only to direct "users" and not third parties( as me).  As such I am
placing you two in contact so Paulo can review the error messages he is
receiving.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com> 
Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android <https://aka.ms/AAb9ysg>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com>
<paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com
<mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice
mail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> 
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com
<mailto:h.mauro@elitechgroup.com> >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hello Paulo and Hannah, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>As Hannah just explained to me, the company&#8217;s =
policy is now to support only to direct &#8220;users&#8221; and not =
third parties( as me).&nbsp; As such I am placing you two in contact so =
Paulo can review the error messages he is receiving.<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Paulo, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I can assure you that you are in GREAT hands; Hannah =
has supported me with all my questions and issues in the past.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks and let me know if I can be of any help.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best, <o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> paulo wong =
&lt;paulo_wong@hotmail.com&gt; <br><b>Sent:</b> Tuesday, February 21, =
2023 2:54 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Sure, it's =
<span style=3D'background:yellow;mso-highlight:yellow'>11-7425</span> =
<o:p></o:p></p><div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div =
id=3Dms-outlook-mobile-signature><p class=3DMsoNormal>Obtener <a =
href=3D"https://aka.ms/AAb9ysg">Outlook para =
Android</a><o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> </span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'> &lt;</span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'>&gt;<br><b>Sent:</b> Tuesday, February 21, 2023 =
2:51:29 PM<br><b>To:</b> </span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'> &lt;</span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'>&gt;<br><b>Subject:</b> RE: Elitech Selectra Pro M =
Chemistry Analyzer</span> <o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal>Hi Paulo, can you provide serial number of the =
unit?&nbsp; Thanks, Rich<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br><b>To:</b> =
'paulo_wong@hotmail.com' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;<br>=
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Hi Paulo, =
<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>I know she was out yesterday with the holiday but I =
just left her a voice mail to call me back.&nbsp; <o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Details =
forthcoming,<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Richard<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 5:30 PM<br><b>To:</b> <a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><br><b>S=
ubject:</b> FW: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>FYI<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 4:06 PM<br><b>To:</b> =
'Hannah Mauro' &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Hi =
Hannah,<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Trust this email finds you well.&nbsp; So we are =
receiving the following error messages in this order:&nbsp; =
&nbsp;&nbsp;E83, E80, E81 and E95.<o:p></o:p></p><p =
class=3Dxmsonormal>The reagent arm doesnt move.<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Can you =
steer us in the right direction?<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Thanks( =
again),&nbsp; <o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Rich<o:p></o:p></p></div></div></div></body></html>
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