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From: <rcruz@sapasequipment.com>
To: "'Hannah Mauro'" <h.mauro@elitechgroup.com>
References: <007701d94583$4a463e10$ded2ba30$@sapasequipment.com> <00d901d94636$460b6330$d2222990$@sapasequipment.com> <SN6PR01MB36483B47F3A2AC80641F48E4E6A59@SN6PR01MB3648.prod.exchangelabs.com> <012f01d94637$e0281890$a07849b0$@sapasequipment.com> <PR0P264MB02027CF9F0D0B6E02ED2B59892A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
In-Reply-To: <PR0P264MB02027CF9F0D0B6E02ED2B59892A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Wed, 22 Feb 2023 17:52:20 -0600
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Hi Hannah,

Just curious if Paulo reached out to you?

Thanks, Rich

From: Hannah Mauro <h.mauro@elitechgroup.com> 
Sent: Tuesday, February 21, 2023 3:07 PM
To: rcruz@sapasequipment.com; 'paulo wong' <paulo_wong@hotmail.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Paolo,

Can you tell me what company I can log this ticket under?

It looks like those errors are as follows:

*	E80: Reagent Arm 14V Failed
*	E81: Reagent Arm 30V Failed
*	E83: Reagent Arm Vertical Error
*	E95: Reagent Arm Horiz. Reset Failed

Generally these are caused by something blocking the arm movement (did it
hit on anything?) and getting the arm out of alignment. It could also be a
malfunction of the optical switches or timing belts in the arm.

Can you try turning the instrument fully off (both the computer and the
switch on the back), moving the arms back and forth and up and down a few
times, and then powering it back on?

Thanks,
Hannah

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 2:02 PM
To: 'paulo wong' <paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com>
>; Hannah Mauro <h.mauro@elitechgroup.com
<mailto:h.mauro@elitechgroup.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hello Paulo and Hannah,

As Hannah just explained to me, the company's policy is now to support
only to direct "users" and not third parties( as me).  As such I am
placing you two in contact so Paulo can review the error messages he is
receiving.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >

Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android <https://aka.ms/AAb9ysg>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com>
<paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com
<mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice
mail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> 
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com
<mailto:h.mauro@elitechgroup.com> >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Hannah, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Just curious =
if Paulo reached out to you?&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
Rich<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Hannah Mauro =
&lt;h.mauro@elitechgroup.com&gt; <br><b>Sent:</b> Tuesday, February 21, =
2023 3:07 PM<br><b>To:</b> rcruz@sapasequipment.com; 'paulo wong' =
&lt;paulo_wong@hotmail.com&gt;<br><b>Subject:</b> Re: Elitech Selectra =
Pro M Chemistry Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hi =
Paolo,&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Can you tell me what company I =
can log this ticket under?<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>It looks like those errors are as =
follows:<o:p></o:p></span></p></div><div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E80: Reagent Arm 14V =
Failed<o:p></o:p></span></li><li class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E81: Reagent Arm 30V =
Failed<o:p></o:p></span></li><li class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E83: Reagent Arm Vertical =
Error<o:p></o:p></span></li><li class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E95: Reagent Arm Horiz. Reset =
Failed<o:p></o:p></span></li></ul><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Generally these are caused by =
something blocking the arm movement (did it hit on anything?) and =
getting the arm out of alignment. It could also be a malfunction of the =
optical switches or timing belts in the =
arm.&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Can you try turning the =
instrument fully off (both the computer and the switch on the back), =
moving the arms back and forth and up and down a few times, and then =
powering it back on?<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Thanks,<br>Hannah<o:p></o:p></span=
></p></div></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Tuesday, February 21, 2023 2:02 PM<br><b>To:</b> 'paulo =
wong' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;; =
Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal>Hello Paulo and Hannah, <o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>As Hannah =
just explained to me, the company&#8217;s policy is now to support only =
to direct &#8220;users&#8221; and not third parties( as me).&nbsp; As =
such I am placing you two in contact so Paulo can review the error =
messages he is receiving.<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Paulo, =
<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>I can assure you that you are in GREAT hands; Hannah =
has supported me with all my questions and issues in the past.&nbsp; =
<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Thanks and let me know if I can be of any help.&nbsp; =
<o:p></o:p></p><p class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxmsonormal>Best, <o:p></o:p></p><p =
class=3Dxmsonormal>Rich<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> paulo wong &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt; =
<br><b>Sent:</b> Tuesday, February 21, 2023 2:54 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxmsonormal>Sure, it's =
<span style=3D'color:black;background:yellow'>11-7425</span> =
<o:p></o:p></p><div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"x_ms-outlook-mobile-signature"><p class=3Dxmsonormal>Obtener <a =
href=3D"https://aka.ms/AAb9ysg">Outlook para =
Android</a><o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_divRplyFwdMsg"><p =
class=3Dxmsonormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> </span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'> &lt;</span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'>&gt;<br><b>Sent:</b> Tuesday, February 21, 2023 =
2:51:29 PM<br><b>To:</b> </span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'> &lt;</span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'>&gt;<br><b>Subject:</b> RE: Elitech Selectra Pro M =
Chemistry Analyzer</span> <o:p></o:p></p><div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxmsonormal>Hi Paulo, can you provide serial number of the =
unit?&nbsp; Thanks, Rich<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br><b>To:</b> =
'paulo_wong@hotmail.com' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;<br>=
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Hi =
Paulo, <o:p></o:p></p><p class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>I know she was out yesterday with the holiday but I =
just left her a voice mail to call me back.&nbsp; <o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Details =
forthcoming,<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Richard<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 5:30 PM<br><b>To:</b> <a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><br><b>S=
ubject:</b> FW: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>FYI<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 4:06 PM<br><b>To:</b> =
'Hannah Mauro' &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Hi =
Hannah,<o:p></o:p></p><p class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Trust this email finds you well.&nbsp; So we are =
receiving the following error messages in this order:&nbsp; =
&nbsp;&nbsp;E83, E80, E81 and E95.<o:p></o:p></p><p =
class=3Dxxmsonormal>The reagent arm doesnt move.<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Can you =
steer us in the right direction?<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Thanks( =
again),&nbsp; <o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxmsonormal>Rich<o:p></o:p></p></div></div></div></div></div></bo=
dy></html>
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