Da

✏️ Editing: 1677248840.M556280P2542845.aristoteles.x5servers.net,S=33065,W=33905:2,S

From: <rcruz@sapasequipment.com>
To: "'Hannah Mauro'" <h.mauro@elitechgroup.com>
References: <007701d94583$4a463e10$ded2ba30$@sapasequipment.com> <00d901d94636$460b6330$d2222990$@sapasequipment.com> <SN6PR01MB36483B47F3A2AC80641F48E4E6A59@SN6PR01MB3648.prod.exchangelabs.com> <012f01d94637$e0281890$a07849b0$@sapasequipment.com> <PR0P264MB02027CF9F0D0B6E02ED2B59892A59@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> <001101d94718$b4ba0f60$1e2e2e20$@sapasequipment.com> <MR2P264MB01934067C3E481FDE3837EC292AA9@MR2P264MB0193.FRAP264.PROD.OUTLOOK.COM> <003501d9471a$ed547fc0$c7fd7f40$@sapasequipment.com> <PR0P264MB0202FEA30E7A7BFDB7EA0F8E92AB9@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> <01c901d947df$379a2bb0$a6ce8310$@sapasequipment.com> <PR0P264MB02025FCCA6B239A594F4407C92A89@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> <000601d9485b$83942c10$8abc8430$@sapasequipment.com> <PR0P264MB0202A729E8B57DE0D4FD578892A89@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM> <001701d9485b$d8afbd40$8a0f37c0$@sapasequipment.com> <PR0P264MB0202E8391648CDD19ECB469292A89@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
In-Reply-To: <PR0P264MB0202E8391648CDD19ECB469292A89@PR0P264MB0202.FRAP264.PROD.OUTLOOK.COM>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer
Date: Fri, 24 Feb 2023 08:27:17 -0600
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😊

From: Hannah Mauro <h.mauro@elitechgroup.com>
Sent: Friday, February 24, 2023 8:26 AM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Haha, we can hope so!

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, February 24, 2023 7:25 AM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Well maybe “no news is good news”….?

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Friday, February 24, 2023 8:24 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

I'm not sure. I emailed him a couple times to ask what he meant by that

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, February 24, 2023 7:23 AM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah

Clean meaning “fix”  ?

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Friday, February 24, 2023 8:20 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

😊 I'll always help wherever I can. And sure, that makes sense. He said they 
cleaned the arm, so I'm trying to find out what they did to clean it.

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, February 23, 2023 4:33 PM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

I truly appreciate all the support you have given.  This is a delicate 
matter ( for me)……I know these arm issues weren’t there before….

Best

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Thursday, February 23, 2023 8:22 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Not yet. I'm waiting for him to respond to my follow-up questions

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, February 22, 2023 5:08 PM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Can you tell me if his issues were solved?

Thanks

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Wednesday, February 22, 2023 5:55 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

He did, thanks!

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, February 22, 2023 4:52 PM
To: Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> 
 >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Just curious if Paulo reached out to you?

Thanks, Rich

From: Hannah Mauro <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Sent: Tuesday, February 21, 2023 3:07 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; 'paulo 
wong' <paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Paolo,

Can you tell me what company I can log this ticket under?

It looks like those errors are as follows:

*	E80: Reagent Arm 14V Failed
*	E81: Reagent Arm 30V Failed
*	E83: Reagent Arm Vertical Error
*	E95: Reagent Arm Horiz. Reset Failed

Generally these are caused by something blocking the arm movement (did it 
hit on anything?) and getting the arm out of alignment. It could also be a 
malfunction of the optical switches or timing belts in the arm.

Can you try turning the instrument fully off (both the computer and the 
switch on the back), moving the arms back and forth and up and down a few 
times, and then powering it back on?

Thanks,
Hannah

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 2:02 PM
To: 'paulo wong' <paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >; 
Hannah Mauro <h.mauro@elitechgroup.com <mailto:h.mauro@elitechgroup.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hello Paulo and Hannah,

As Hannah just explained to me, the company’s policy is now to support only 
to direct “users” and not third parties( as me).  As such I am placing you 
two in contact so Paulo can review the error messages he is receiving.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with 
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >
Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android <https://aka.ms/AAb9ysg>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> 
<paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com 
<mailto:paulo_wong@hotmail.com> >
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice 
mail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com <mailto:paulo_wong@hotmail.com>
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com 
<mailto:h.mauro@elitechgroup.com> >
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error 
messages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Segoe UI Emoji",sans-serif'>&#128522;</span> =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Hannah Mauro =
&lt;h.mauro@elitechgroup.com&gt; <br><b>Sent:</b> Friday, February 24, =
2023 8:26 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Haha, we can hope =
so!<o:p></o:p></span></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Friday, February 24, 2023 7:25 AM<br><b>To:</b> Hannah =
Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal>Well maybe =E2=80=9Cno news is good =
news=E2=80=9D=E2=80=A6.?<o:p></o:p></p><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Friday, February 24, 2023 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>I'm not sure. I emailed him a =
couple times to ask what he meant by =
that</span><o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_divRplyFwdMsg"><p =
class=3Dxmsonormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Friday, February 24, 2023 7:23 AM<br><b>To:</b> Hannah =
Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxmsonormal>Hi Hannah<o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><p class=3Dxxmsonormal>Clean =
meaning =E2=80=9Cfix=E2=80=9D&nbsp; ?&nbsp; <o:p></o:p></p><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Friday, February 24, 2023 8:20 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;font-family:"Segoe UI =
Emoji",sans-serif;color:black'>&#128522;</span><span =
style=3D'font-size:12.0pt;color:black'> I'll always help wherever I can. =
And sure, that makes sense. He said they cleaned the arm, so I'm trying =
to find out what they did to clean it.</span><o:p></o:p></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div =
id=3D"x_x_divRplyFwdMsg"><p class=3Dxxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Thursday, February 23, 2023 4:33 PM<br><b>To:</b> =
Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxxmsonormal>I truly appreciate all the support you have =
given.&nbsp; This is a delicate matter ( for me)=E2=80=A6=E2=80=A6I know =
these arm issues weren=E2=80=99t there before=E2=80=A6.<o:p></o:p></p><p =
class=3Dxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxmsonormal>Best<o:p></o:p></p><p =
class=3Dxxxmsonormal>Rich<o:p></o:p></p><p =
class=3Dxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Thursday, February 23, 2023 8:22 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Not yet. I'm waiting for him to =
respond to my follow-up questions</span><o:p></o:p></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div =
id=3D"x_x_x_divRplyFwdMsg"><p class=3Dxxxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Wednesday, February 22, 2023 5:08 PM<br><b>To:</b> =
Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxxxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxxxmsonormal>Can you tell me if his issues were =
solved?&nbsp;&nbsp; <o:p></o:p></p><p =
class=3Dxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxmsonormal>Thanks<o:p></o:p></p><p =
class=3Dxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Wednesday, February 22, 2023 5:55 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxxxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>He did, =
thanks!</span><o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_x_x_x_divRplyFwdMsg"><p =
class=3Dxxxxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Wednesday, February 22, 2023 4:52 PM<br><b>To:</b> =
Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxxxxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxxxxmsonormal>Hi Hannah, <o:p></o:p></p><p =
class=3Dxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxmsonormal>Just curious if Paulo reached out to you?&nbsp; =
<o:p></o:p></p><p class=3Dxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxmsonormal>Thanks, Rich<o:p></o:p></p><p =
class=3Dxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxxmsonormal><b>From:</b> Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 3:07 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
'paulo wong' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;<br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><p =
class=3Dxxxxxmsonormal style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Hi =
Paolo,&nbsp;</span><o:p></o:p></p></div><div><p class=3Dxxxxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Can you tell me what company I =
can log this ticket under?</span><o:p></o:p></p></div><div><p =
class=3Dxxxxxmsonormal style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>It looks like those errors are as =
follows:</span><o:p></o:p></p></div><div><ul style=3D'margin-top:0in' =
type=3Ddisc><li class=3Dxxxxxmsonormal style=3D'color:black;mso-list:l0 =
level1 lfo1;background:white'><span style=3D'font-size:12.0pt'>E80: =
Reagent Arm 14V Failed</span><o:p></o:p></li><li class=3Dxxxxxmsonormal =
style=3D'color:black;mso-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E81: Reagent Arm 30V =
Failed</span><o:p></o:p></li><li class=3Dxxxxxmsonormal =
style=3D'color:black;mso-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E83: Reagent Arm Vertical =
Error</span><o:p></o:p></li><li class=3Dxxxxxmsonormal =
style=3D'color:black;mso-list:l0 level1 lfo1;background:white'><span =
style=3D'font-size:12.0pt'>E95: Reagent Arm Horiz. Reset =
Failed</span><o:p></o:p></li></ul><div><p class=3Dxxxxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Generally these are caused by =
something blocking the arm movement (did it hit on anything?) and =
getting the arm out of alignment. It could also be a malfunction of the =
optical switches or timing belts in the =
arm.&nbsp;</span><o:p></o:p></p></div><div><p class=3Dxxxxxmsonormal =
style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Can you try turning the =
instrument fully off (both the computer and the switch on the back), =
moving the arms back and forth and up and down a few times, and then =
powering it back on?</span><o:p></o:p></p></div><div><p =
class=3Dxxxxxmsonormal style=3D'background:white'><span =
style=3D'font-size:12.0pt;color:black'>Thanks,<br>Hannah</span><o:p></o:p=
></p></div></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_x_x_x_x_divRplyFwdMsg"><p =
class=3Dxxxxxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Tuesday, February 21, 2023 2:02 PM<br><b>To:</b> 'paulo =
wong' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;; =
Hannah Mauro &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> =
<o:p></o:p></p><div><p =
class=3Dxxxxxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxxxxxmsonormal>Hello Paulo and Hannah, <o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>As Hannah just explained to me, the =
company=E2=80=99s policy is now to support only to direct =
=E2=80=9Cusers=E2=80=9D and not third parties( as me).&nbsp; As such I =
am placing you two in contact so Paulo can review the error messages he =
is receiving.<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>Paulo, <o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>I can assure you that you are in GREAT hands; =
Hannah has supported me with all my questions and issues in the =
past.&nbsp; <o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>Thanks and let me know if I can be of any =
help.&nbsp; <o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>Best, <o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>Rich<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxxxmsonormal><b>From:</b> paulo wong &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt; =
<br><b>Sent:</b> Tuesday, February 21, 2023 2:54 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxmsonormal>Sure, it's <span =
style=3D'color:black;background:yellow'>11-7425</span> =
<o:p></o:p></p><div><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"x_x_x_x_x_x_ms-outlook-mobile-signature"><p =
class=3Dxxxxxxmsonormal>Obtener <a =
href=3D"https://aka.ms/AAb9ysg">Outlook para =
Android</a><o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_x_x_x_x_x_divRplyFwdMsg"><p =
class=3Dxxxxxxmsonormal><b><span =
style=3D'color:black'>From:</span></b><span style=3D'color:black'> =
</span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'> &lt;</span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><spa=
n style=3D'color:black'>&gt;<br><b>Sent:</b> Tuesday, February 21, 2023 =
2:51:29 PM<br><b>To:</b> </span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'> &lt;</span><a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><span =
style=3D'color:black'>&gt;<br><b>Subject:</b> RE: Elitech Selectra Pro M =
Chemistry Analyzer</span> <o:p></o:p></p><div><p =
class=3Dxxxxxxmsonormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxxxxxxxmsonormal>Hi Paulo, can you provide serial number of the =
unit?&nbsp; Thanks, Rich<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxxxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br><b>To:</b> =
'paulo_wong@hotmail.com' &lt;<a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;<br>=
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Hi Paulo, <o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>I know she was out yesterday with the holiday =
but I just left her a voice mail to call me back.&nbsp; =
<o:p></o:p></p><p class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Details forthcoming,<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Richard<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxxxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 5:30 PM<br><b>To:</b> <a =
href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a><br><b>S=
ubject:</b> FW: Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>FYI<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3Dxxxxxxxmsonormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, February 20, 2023 4:06 PM<br><b>To:</b> =
'Hannah Mauro' &lt;<a =
href=3D"mailto:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;=
<br><b>Subject:</b> Elitech Selectra Pro M Chemistry =
Analyzer<o:p></o:p></p></div></div><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Hi Hannah,<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Trust this email finds you well.&nbsp; So we =
are receiving the following error messages in this order:&nbsp; =
&nbsp;&nbsp;E83, E80, E81 and E95.<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>The reagent arm doesnt move.<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Can you steer us in the right =
direction?<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Thanks( again),&nbsp; <o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>&nbsp;<o:p></o:p></p><p =
class=3Dxxxxxxxmsonormal>Rich<o:p></o:p></p></div></div></div></div></div=
></div></div></div></div></div></div></div></div></div></div></body></htm=
l>
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