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✏️ Editing: 1678126024.M541335P3307562.aristoteles.x5servers.net,S=18959,W=19417:2,S

From: <rcruz@sapasequipment.com>
To: <support-billing@shipstation.com>
References: <64043ea021cb2_e846c4117339a5@emaily-consumer-7cd4c87d4b-lcxg6.mail>
In-Reply-To: <64043ea021cb2_e846c4117339a5@emaily-consumer-7cd4c87d4b-lcxg6.mail>
Subject: FW: We had a problem billing your credit card
Date: Mon, 6 Mar 2023 12:06:56 -0600
Message-ID: <007901d95056$7319cae0$594d60a0$@sapasequipment.com>
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To whom this may concern,

I sent a message over a month ago requesting to cancel my subscription; 
obviously never happened.

Please cancel my service

Richard Cruz

From: bounce+enterprise+si49ns68484h@return.recurly.com 
<bounce+enterprise+si49ns68484h@return.recurly.com> On Behalf Of 
no-reply-billing@shipstation.com
Sent: Sunday, March 5, 2023 1:03 AM
To: rcruz@sapasequipment.com
Subject: We had a problem billing your credit card

<http://www.shipstation.com> ShipStation

Your payment was declined.

Please update your billing information to ensure your subscription is not 
interrupted.

<https://shipstation.recurly.com/account/yKZpvfZNbgCF3rajfiNGrdvDZZHct9h1> 
Update Billing Information

If you have any questions, please contact us at 
support-billing@shipstation.com <mailto:support-billing@shipstation.com> .

Thank you,
ShipStation

Invoice #9260734

View Online 
<https://shipstation.recurly.com/account/invoices/9260734?ht=yKZpvfZNbgCF3rajfiNGrdvDZZHct9h1>

RICHARD CRUZ
5602 VERONA RIDGE DR Fulshear, TX 77441 United States

Your Plan

ShipStation Starter

Renews On

Apr 5, 2023

Total Due

$10.65

Description

Subtotal

ShipStation Starter

$9.99

Mar 5 – Apr 5, 2023

Subtotal

$9.99

TX Tax 8.25%

$0.66

Total

$10.65

Paid

$0.00

Total Due

$10.65

Please contact us at support-billing@shipstation.com 
<mailto:support-billing@shipstation.com>  or visit your account 
<https://shipstation.recurly.com/account/yKZpvfZNbgCF3rajfiNGrdvDZZHct9h1> 
page if you have any questions.

<https://u4745827.ct.sendgrid.net/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XBwwYa-2Fyi4w-2BHBnYd-2BdxlecNAceFDACrVU2Z9GZsa-2B-2FZQ11fUw8RFQ8ygI61FL0YrrJpvL19S3sV37phBvZHwteb91AEW98IxIMfHyt-2Bam8RAJDQLEgyUpQmx6Hc2sothzolSsPfyLcU7z-2FryWrG-2ByW0kWx-2BpZ8cS1Fdv-2BTo7GY3a-2FW5D5SBzBGOD5MgcuVELPyMPpiSpkSsVaZH-2BqSZreC-2BfsHkhg9ivUmME1ZU2rR6RWa2l0SrARSiaQVZWSnwYCXDltJXv7hYMOsWCbU6qJdBoflpLScqTfHvBFCTYeUYKY-2B-2FnUK3w-2FdjY8NDytI-2F68DLnP9D-2Bd6FZTo-3D>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><title>ShipStation</title><style></style></head><body lang=3DEN-US =
link=3D"#2676A5" vlink=3D"#2676A5" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>To whom this may =
concern,=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I sent a =
message over a month ago requesting to cancel my subscription; obviously =
never happened. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Please =
cancel my service<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> =
bounce+enterprise+si49ns68484h@return.recurly.com =
&lt;bounce+enterprise+si49ns68484h@return.recurly.com&gt; <b>On Behalf =
Of </b>no-reply-billing@shipstation.com<br><b>Sent:</b> Sunday, March 5, =
2023 1:03 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
We had a problem billing your credit card<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%'><tr><td valign=3Dtop style=3D'padding:5.0pt 5.0pt =
5.0pt 5.0pt'><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D600 =
style=3D'width:6.25in'><tr><td style=3D'padding:0in 0in 0in 0in'><h1 =
style=3D'margin:0in;line-height:25.5pt'><span =
style=3D'font-size:21.0pt'><a href=3D"http://www.shipstation.com" =
title=3DShipStation><span =
style=3D'color:#545457;text-decoration:none'>ShipStation</span></a> =
<o:p></o:p></span></h1></td></tr></table></div></td></tr></table><p =
class=3DMsoNormal><span lang=3DEN><o:p>&nbsp;</o:p></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:6.25in;border-collapse:collapse'><tr><td =
style=3D'padding:0in 37.5pt 0in 37.5pt'><h1 =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;mar=
gin-left:0in;line-height:14.25pt'><span =
style=3D'font-size:12.0pt;color:#545457'>Your payment was =
declined.<o:p></o:p></span></h1><div><p =
style=3D'line-height:12.75pt'><span =
style=3D'font-size:10.0pt;color:#38383A'>Please update your billing =
information to ensure your subscription is not interrupted. =
<o:p></o:p></span></p><div style=3D'margin-bottom:15.0pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'background:#2676A5;padding:0in 0in 0in =
0in;-webkit-border-radius:4px;border-radius:3px'><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-family:"Helvetica",sans-serif;color:black'><a =
href=3D"https://shipstation.recurly.com/account/yKZpvfZNbgCF3rajfiNGrdvDZ=
ZHct9h1" title=3D"Update Billing Information"><span =
style=3D'font-size:10.0pt;color:white;border:solid #2676A5 =
1.0pt;padding:6.0pt;text-decoration:none'>Update Billing Information =
</span></a></span><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><=
/tr></table></div><p style=3D'line-height:12.75pt'><span =
style=3D'font-size:10.0pt;color:#38383A'>If you have any questions, =
please contact us at <a =
href=3D"mailto:support-billing@shipstation.com">support-billing@shipstati=
on.com</a>. <o:p></o:p></span></p><p =
style=3D'margin-bottom:0in;line-height:12.75pt'><span =
style=3D'font-size:10.0pt;color:#38383A'>Thank you,<br>ShipStation =
<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p>&nbsp;</o:p></span></p>=
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td style=3D'border:solid =
#E8E8E9 1.0pt;padding:0in 0in 0in =
0in;-webkit-border-radius:3px;border-radius:3px'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D330 valign=3Dtop style=3D'width:247.5pt;padding:0in 0in 0in =
0in'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D165 =
valign=3Dtop style=3D'width:123.75pt;padding:9.0pt 12.0pt 9.75pt =
12.0pt'><div><p class=3DMsoNormal style=3D'line-height:12.75pt'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#38383=
A'>Invoice #9260734<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'><a =
href=3D"https://shipstation.recurly.com/account/invoices/9260734?ht=3DyKZ=
pvfZNbgCF3rajfiNGrdvDZZHct9h1">View Online</a> =
<o:p></o:p></span></p></div></td><td width=3D165 valign=3Dtop =
style=3D'width:123.75pt;padding:9.0pt 12.0pt 7.5pt 12.0pt'><p =
class=3DMsoNormal style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#707074=
'>RICHARD CRUZ<br>5602 VERONA RIDGE DR Fulshear, TX 77441 United States =
<o:p></o:p></span></p></td></tr><tr><td width=3D165 valign=3Dtop =
style=3D'width:123.75pt;border:none;border-top:solid #E8E8E9 =
1.0pt;padding:9.0pt 12.0pt 7.5pt 12.0pt'><div><p class=3DMsoNormal =
style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#707074=
'>Your Plan<o:p></o:p></span></p></div><div =
style=3D'margin-top:2.25pt'><p class=3DMsoNormal =
style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#38383A=
'>ShipStation Starter <o:p></o:p></span></p></div></td><td width=3D165 =
valign=3Dtop style=3D'width:123.75pt;border:none;border-top:solid =
#E8E8E9 1.0pt;padding:9.0pt 12.0pt 7.5pt 12.0pt'><div><p =
class=3DMsoNormal style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#707074=
'>Renews On<o:p></o:p></span></p></div><div =
style=3D'margin-top:2.25pt'><p class=3DMsoNormal =
style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#38383A=
'>Apr 5, 2023 <o:p></o:p></span></p></div></td></tr></table></td><td =
width=3D170 valign=3Dtop =
style=3D'width:127.5pt;border:none;border-left:solid #E8E8E9 =
1.0pt;background:#F3F3F4;padding:10.5pt 12.0pt 7.5pt 12.0pt'><div =
align=3Dright><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td nowrap =
style=3D'padding:0in 0in 0in 0in'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right;line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#707074=
'>Total Due<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0in =
0in 0in 0in;padding-top:0px'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right;line-height:12.75pt'><b><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#38383=
A'>$10.65<o:p></o:p></span></b></p></td></tr></table></div></td></tr></ta=
ble></td></tr></table><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p>&nbsp;</o:p></span></p>=
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;min-width:100%'><thead><tr=
><td width=3D"100%" style=3D'width:100.0%;padding:3.0pt 0in 3.0pt =
2.25pt'><p class=3DMsoNormal style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;color:#707074'>Description<o:p></o:p></span></p>=
</td><td nowrap style=3D'padding:3.0pt 2.25pt 3.0pt 2.25pt'><p =
class=3DMsoNormal align=3Dright =
style=3D'text-align:right;line-height:10.5pt'><span =
style=3D'font-size:8.5pt;color:#707074'>Subtotal<o:p></o:p></span></p></t=
d></tr></thead><tr><td style=3D'padding:6.0pt 0in 0in 2.25pt'><p =
class=3DMsoNormal style=3D'line-height:12.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#38383=
A'>ShipStation Starter <o:p></o:p></span></p></td><td width=3D20 nowrap =
valign=3Dtop style=3D'width:15.0pt;padding:6.0pt 2.25pt 0in 0in'><p =
class=3DMsoNormal align=3Dright =
style=3D'text-align:right;line-height:12.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#38383=
A'>$9.99 <o:p></o:p></span></p></td></tr><tr><td nowrap colspan=3D2 =
style=3D'border:none;border-bottom:solid #E8E8E9 1.0pt;padding:3.0pt 0in =
6.0pt 2.25pt'><p class=3DMsoNormal style=3D'line-height:10.5pt'><span =
style=3D'font-size:8.5pt;font-family:"Helvetica",sans-serif;color:#707074=
'>Mar 5 =E2=80=93 Apr 5, 2023 <o:p></o:p></span></p></td></tr></table><p =
class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p>&nbsp;</o:p></span></p>=
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;min-width:100%'><tr><td =
width=3D"100%" style=3D'width:100.0%;padding:0in 0in 0in 0in'></td><td =
style=3D'padding:0in 0in 0in 0in;min-width:170px'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;min-width:100%'><tr><td =
style=3D'padding:0in 0in 0in 0in;min-width:100%'></td><td nowrap =
style=3D'padding:7.5pt 7.5pt 0in 0in'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>Subtotal =
<o:p></o:p></span></p></td><td nowrap style=3D'padding:7.5pt 2.25pt 0in =
0in'><p class=3DMsoNormal align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>$9.99 =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0in 0in 0in =
0in'></td><td nowrap style=3D'padding:7.5pt 7.5pt 0in 0in'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>TX Tax =
8.25% <o:p></o:p></span></p></td><td nowrap style=3D'padding:7.5pt =
2.25pt 0in 0in'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>$0.66 =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0in 0in 0in =
0in'></td><td nowrap style=3D'padding:7.5pt 7.5pt 0in 0in'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>Total =
<o:p></o:p></span></b></p></td><td nowrap style=3D'padding:7.5pt 2.25pt =
0in 0in'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><b><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>$10.65 =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'padding:0in 0in 0in =
0in'></td><td nowrap style=3D'padding:7.5pt 7.5pt 0in 0in'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>Paid =
<o:p></o:p></span></p></td><td nowrap style=3D'padding:7.5pt 2.25pt 0in =
0in'><p class=3DMsoNormal align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>$0.00 =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0in 0in 0in =
0in'></td><td colspan=3D2 style=3D'border:none;border-bottom:solid =
#E8E8E9 1.0pt;padding:0in 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:7.5pt'><span =
style=3D'font-family:"Helvetica",sans-serif'>&nbsp;<o:p></o:p></span></p>=
</td><td style=3D'padding:0in 0in 0in 0in'></td></tr><tr><td =
style=3D'padding:0in 0in 0in 0in'></td><td nowrap style=3D'padding:7.5pt =
7.5pt 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>Total Due =
<o:p></o:p></span></b></p></td><td nowrap style=3D'padding:7.5pt 2.25pt =
0in 0in'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><b><span =
style=3D'font-size:9.0pt;font-family:"Helvetica",sans-serif'>$10.65 =
<o:p></o:p></span></b></p></td><td style=3D'padding:0in 0in 0in =
0in'></td></tr></table></td></tr></table></td></tr></table></div></td></t=
r></table><p class=3DMsoNormal><span =
lang=3DEN><o:p>&nbsp;</o:p></span></p><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%'><tr><td valign=3Dtop style=3D'padding:0in 0in 0in =
0in'><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D600 =
style=3D'width:6.25in;border-collapse:collapse'><tr><td =
style=3D'padding:7.5pt 37.5pt 7.5pt 37.5pt'><p align=3Dcenter =
style=3D'text-align:center;line-height:12.75pt'><span =
style=3D'font-size:10.0pt;color:#38383A'>Please contact us at <a =
href=3D"mailto:support-billing@shipstation.com">support-billing@shipstati=
on.com</a> or visit your <a =
href=3D"https://shipstation.recurly.com/account/yKZpvfZNbgCF3rajfiNGrdvDZ=
ZHct9h1">account</a> page if you have any questions. =
<o:p></o:p></span></p></td></tr></table></div></td></tr></table><p =
class=3DMsoNormal><span lang=3DEN><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0069in;height:.0069in' id=3D"_x0000_i1025" =
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