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From: <rcruz@sapasequipment.com>
To: <info@goshippo.com>
Subject: Issue generating a label
Date: Wed, 8 Mar 2023 08:55:39 -0600
Message-ID: <026601d951ce$0dc69050$2953b0f0$@sapasequipment.com>
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Hello

We are trying to print shipping label to China and keep getting this
message:

1 label could not be purchased:

Please update order details to continue

*       [no number] purchase failed: The commercial invoice has been
submitted electronically. You do not need to attach it to the parcel.

*       [no number] purchase failed: ERROR: The FTR Exemption or AES
Citation you provided is not valid for EEI.

Here is the link to the label we are trying to generate:
https://apps.goshippo.com/orders/8ae459f2dcdc466fa3c530c2939aa432/shipment
s/178216134

Please advise

Richard Cruz

Sapas LLC

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xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello<o:p></o:p><o:p>&nbsp;</o:p>We are =
trying to print shipping label to China and keep getting this =
message:<o:p></o:p><o:p>&nbsp;</o:p>1 label could not be purchased:<o:p></o:p>Please =
update order details to continue<o:p></o:p><![if !vml]><img width=3D32 height=3D32 =
style=3D'width:.3333in;height:.3333in' =
src=3D"cid:image001.png@01D9519B.C16CBD10" =
v:shapes=3D"AutoShape_x0020_1"><![endif]><o:p></o:p></=
span><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>[no =
number]&nbsp;purchase failed:&nbsp;The commercial invoice has been =
submitted electronically. You do not need to attach it to the =
parcel.<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>[no =
number]&nbsp;purchase failed:&nbsp;ERROR: The FTR Exemption or AES =
Citation you provided is not valid for EEI.<o:p></o:p>Here is the link to the label we are trying to =
generate: <a =
href=3D"https://apps.goshippo.com/orders/8ae459f2dcdc466fa3c530c2939aa432=
/shipments/178216134">https://apps.goshippo.com/orders/8ae459f2dcdc466fa3=
c530c2939aa432/shipments/178216134</a>&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Please =
advise<o:p></o:p><o:p>&nbsp;</o:p>Richard Cruz<o:p></o:p>Sapas =
LLC <o:p></o:p></div></body></html>
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