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✏️ Editing: 1682360152.M495078P2547843.aristoteles.x5servers.net,S=46471,W=47524:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <6446c6c2b1cea_b3e2b03071256d0149518@rsyn-workers-production-worker-74f69f5977-qg9vn.mail>
In-Reply-To: <6446c6c2b1cea_b3e2b03071256d0149518@rsyn-workers-production-worker-74f69f5977-qg9vn.mail>
Subject: RE: Log In to machine and check what Software it has installed (message id: 66093246)
Date: Mon, 24 Apr 2023 13:15:46 -0500
Message-ID: <002401d976d8$cf3bda40$6db38ec0$@sapasequipment.com>
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X-OlkEid: 00000000CB92EE2EEA552A49A8AFEA52D3779EF50700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000528E730AA112A34582E23E317E5BAA8700000000322000005909CBB51754A848B174317EED253F93

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So is it a hardware issue?  Have you ever fixed this issue?

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com> 
Sent: Monday, April 24, 2023 1:13 PM
To: rcruz@sapasequipment.com
Subject: Log In to machine and check what Software it has installed
(message id: 66093246)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 7564

_____

Update Subject: Update

Preston Macmillian

Mon 04-24-23 01:13 PM

Hey Richard,

That looks like a memory failure. It's failing to reference the hardware.

Preston M 
NerdsToGoKaty

customer-reply

Mon 04-24-23 11:04 AM

Hi Preston

Trust this email finds you well. I am receiving the following message on 
one of my unit with an incorporated computer.

* Do you know if this is a hardware or software issue? 
* Do you think you can repair?

Thanks,

Rich

From: NerdsToGo-Katy 
Sent: Tuesday, March 21, 2023 3:27 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 66093246)

Preston Macmillian

Tue 03-21-23 03:26 PM

Yeah I tried the ones the recovery software got as well, the backup files
just have links to the 32 karat launcher that asks for a serial USB or
serial number. Will need help from their support team to recover it. Did
you take that hard drive back with you or did we still have it?

customer-reply

Tue 03-21-23 03:12 PM

Did you check your back-up files? Obviously would be easiest this way..

From: NerdsToGo-Katy 
Sent: Tuesday, March 21, 2023 3:11 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 66093246)

Preston Macmillian

Tue 03-21-23 03:10 PM

Thanks Richard,

I'll contact their support team to see if they are able to provide the
download for 32 karat 8.0 and the software key.

I'll update you once I hear back from them!

Preston M, 
NerdsToGo Katy

customer-reply

Tue 03-21-23 03:08 PM

Hi Preston

Included you will fnd serial number for the PA800 It is manufactured by 
Beckman Coulter. Best, Rich

From: NerdsToGo-Katy

Sent: Monday, January 9, 2023 10:47 AM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 63080880)

customer-reply

Mon 01-09-23 10:57 AM

SMS-REPLY: Ok

Preston Macmillian

Mon 01-09-23 10:47 AM

Hey Richard,

I wasn't able to get Softmax working without the key. I was able to launch
and test the 32k suit and test the license file for that.

customer-reply

Wed 01-04-23 05:37 PM

OK.

As far as the Softmax, will it work without the key? Can you test it?

From: NerdsToGo-Katy 
Sent: Wednesday, January 4, 2023 4:49 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 63080880)

Preston Macmillian

Wed 01-04-23 04:49 PM

I see the key for 32karat software with all of the installation files and
there is a file with a key for your license.

As for Softmax Prov5.4 I see the application and it's dependencies but the
license/key doesn't appear to be readily available in the files on this
particular drive.

I went ahead and made a backup of everything on the drive.

customer-reply

Wed 01-04-23 04:12 PM

Questions:

* Do I have full access to: SoftMax Pro v5.4? Do I need a key to 
operate? If so, do I have the key on the hardrive? 
* Same questions for the 32 Karat Software - C:\32Karat\

From: NerdsToGo-Katy 
Sent: Wednesday, January 4, 2023 3:12 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 63080880)

customer-reply

Wed 01-04-23 03:14 PM

Here is the link: 
https://www.perkinelmer.com/product/s-w-kit-pyris-standard-single-user-n53
40
<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7mBArm9ffsq
rgFX8VT-2BE5Mrzrgnva0M8jsgOajOqMBPXnexM3Hm-2B2Ok18l61ajPk1kVWqBnZphGJeaKsV
-2FmwJcnjfkV9VYa-2B-2FEyAAY-2F7K01t48Tx_705JNWnUen-2BVALi0S4aOxuKK4J3a6YGl
DlxVkUVHO2plBi-2F4c5VcZBmdafWrVwu6LJ9QEGNb5VsUExUjkwt2bqe2u0daq9-2B0UdCTAf
AtuAeVaof50r1KRVgyLQ0X4g3TMJccVP4Bh-2Fr2FRRutU4muZ6bzSsr1zMR4xFPrD-2FkOCYh
qBBWQWxq5keaeRulxSlJEU3hsaXocSfsl2E4E2XviFU2KzpbovtkI8r-2BFvVlh07MPj8KEKJB
HLG8-2BplFs1VR10wUxKmDgjyQJIXOYpsBpw-3D-3D> 
092

Preston Macmillian

Wed 01-04-23 03:12 PM

No worries Richard.

I don't see anything in the program files for Pyris on this drive but if
you can get me that version number I might be able to get one from Pyris
support.

Let me know what you find and I'll take a look.

Thanks! 
Preston M 
NerdsToGo Katy

customer-reply

Wed 01-04-23 02:38 PM

Hi Preston,

Sorry didn't get back to you yesterday. The software I am looking for is 
called Pyris . I am trying to find further details( version etc). Thanks, 
Rich

From: NerdsToGo-Katy 
Sent: Wednesday, January 4, 2023 2:33 PM 
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Log In to machine and check what Software it has installed
(message 
id: 63080880)

Preston Macmillian

Wed 01-04-23 02:32 PM

Hey Richard,

I went ahead and grabbed everything off of that hard drive but I need some
clarification on which software you were trying to recover (there is a
list provided below)

32 Karat Software - C:\32Karat\

Adobe Flash Player 32 ActiveX

Adobe Reader XI (11.0.08)

Google Chrome

HP USB Key Utility

Intel(R) Management Engine Components

Intel(R) Network Connections 15.7.176.0

Intel(R) Processor Graphics

Keyspan USB Serial Adapter

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Office Professional Plus 2010

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Visual Studio 2010 Tools for Office Runtime (x86)

National Instruments Software

PDFCreator

Realtek High Definition Audio Driver

Samsung Easy Document Creator

Samsung Easy Printer Manager

Samsung M288x Series

Samsung OCR Software

Samsung Printer Center

Samsung Printer Diagnostics

Samsung Printer Live Update

Sentinel System Driver

SoftMax Pro v5.4

STM TPM Driver 1.0.4.15 - 32 bits

Uninstall Samsung Printer Software

Windows Internet Explorer 8

Windows XP Service Pack 3

Preston Macmillian

Tue 01-03-23 04:07 PM

Happy new year Richard!

I tried to reach you by phone but it went to voicemail.

I was able to get the drive to spin up and I can access the program files
for the system. I do see a folder called molecular devices as well as a
national instruments folder that have some softwares that may be what
you're looking for.

I was calling to get some clarification on which software exactly you
wanted extracted from this drive.

Please let me know the name of the company or specific software so that I
can see if it's installed on this drive.

Thanks! 
Preston M 
NerdsToGo Katy

Kevin Brizuela

Thu 12-22-22 01:49 PM

View your account profile online:
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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OPRhTxsLTes2dl33P-2BDf0klS1oa9KA3HJBUA-3D-3D> Online Profile

_____

<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7vUBR3mUKli
R-2BGcQKjdvJaPQKCefuqylkHZFjYLPJ6cXkd00-2FgYVZNuDI-2B39VENOCQ-3D-3DZJZD_70
5JNWnUen-2BVALi0S4aOxuKK4J3a6YGlDlxVkUVHO2plBi-2F4c5VcZBmdafWrVwu6LJ9QEGNb
5VsUExUjkwt2bhB4OYswJPlXG5fVBAMsUYDQ6zrPtucGVxy4kK5A1DDCT6sCDpdEuqLBVUgrE0
glwoW7WgMwcME9v97kXkD1tZQAby0E-2B06Ym9g2Nhr2EC8zXS90MfOOlcqQTRKfbnlj-2F53y
ZiumMhxfBG6Bq6Z5qOefxS9V9E1e6EacKXPSq-2BholxJF4qecL6bb-2BDcwBHoV0Q-3D-3D>

Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

<http://reply.repairshopr.com/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XB
wwYa-2Fyi4w-2BHBnBLIs3ZcayiPNWVppyF3W0Kx-2Bu8uEBwVUfI6nyUNP0fkeph94o6-2FH9
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-2BVquXo8y4WuXJBBgrd7gy384-2F0YifmRz-2B31ePiJ-2FTA-3D-3D>

<https://ntg10010.repairshopr.com/viewr/track/Y2xhc3M9Q29tbWVudCZyZWNvcmRf
aWQ9MjQxMzQwMjg1JmNhdGVnb3J5PWVt%0AYWlsX29wZW4mdmlld2VyPVNhcGFzIExMQw==%0A
.png>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>So is it a hardware =
issue?&nbsp; Have you ever fixed this issue?&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: NerdsToGo-Katy =
&lt;ntg10010@reply.repairshopr.com&gt; Sent: Monday, April =
24, 2023 1:13 PM To: =
rcruz@sapasequipment.com Subject: Log In to machine and check =
what Software it has installed (message id: =
66093246)<o:p></o:p></div></div><o:p>&nbsp;</o:p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;background:white'><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in'>----- REPLY ABOVE THIS LINE TO =
SEND A RESPONSE -----<o:p></o:p><div>&nbsp;<o:p></o:p></di=
v><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in =
0in'>&nbsp; =
<o:p></o:p></td></tr></table></div><div>&nbsp;<o:p></o:p></div=
><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D622 =
style=3D'width:466.5pt'><tr><td style=3D'padding:.5pt .5pt .5pt =
.5pt'><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D620 =
style=3D'width:465.0pt'><tr><td style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"90%" style=3D'width:90.0%'><tr><td width=3D620 =
valign=3Dtop style=3D'width:465.0pt;padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'>&nbsp;<o:p></o:p></td></tr></table></d=
iv><o:p>&nbsp;</o:p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
id=3D"_x0000_i1031" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy><o:p></o:p>&nbsp;<o:p></o:p>Hi Richard Cruz!<o:p></o:p>You have an update from NerdsToGo-Katy for your ticket =
7564<o:p></o:p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
t;margin-left:0in;text-align:center;line-height:18.0pt'><hr size=3D2 width=3D"100%" align=3Dcenter></div>Update Subject: Update<o:p></o:p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Mon 04-24-23 01:13 PM <o:p></o:p></div><div>Hey Richard, <o:p></o:p>That looks like a memory failure. It's failing to reference the =
hardware. <o:p></o:p>Preston M NerdsToGoKaty<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Mon 04-24-23 11:04 AM <o:p></o:p></div><div>Hi Preston<o:p></o:p>Trust this email finds you well. I am receiving the following message =
on one of my unit with an incorporated computer. =
<o:p></o:p>* Do you know if this is a hardware or software issue? * Do you =
think you can repair?<o:p></o:p>Thanks, <o:p></o:p>Rich<o:p></o:p>From: NerdsToGo-Katy Sent: Tuesday, March 21, 2023 3:27 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 66093246)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Tue 03-21-23 03:26 PM <o:p></o:p></div><div>Yeah I tried the ones the recovery software got as well, the backup =
files just have links to the 32 karat launcher that asks for a serial =
USB or serial number. Will need help from their support team to recover =
it. Did you take that hard drive back with you or did we still have =
it?<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Tue 03-21-23 03:12 PM <o:p></o:p></div><div>Did you check your back-up files? Obviously would be easiest this =
way..<o:p></o:p>From: NerdsToGo-Katy Sent: Tuesday, March 21, 2023 3:11 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 66093246)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Tue 03-21-23 03:10 PM <o:p></o:p></div><div>Thanks Richard, <o:p></o:p>I'll contact their support team to see if they are able to provide =
the download for 32 karat 8.0 and the software key. =
<o:p></o:p>I'll update you once I hear back from them!<o:p></o:p>Preston M, NerdsToGo Katy<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Tue 03-21-23 03:08 PM <o:p></o:p></div><div>Hi Preston<o:p></o:p>Included you will fnd serial number for the PA800 It is manufactured =
by Beckman Coulter. Best, Rich <o:p></o:p>From: NerdsToGo-Katy <o:p></o:p>Sent: Monday, January 9, 2023 10:47 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 63080880)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Mon 01-09-23 10:57 AM <o:p></o:p></div><div>SMS-REPLY: Ok<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Mon 01-09-23 10:47 AM <o:p></o:p></div><div>Hey Richard, <o:p></o:p>I wasn't able to get Softmax working without the key. I was able to =
launch and test the 32k suit and test the license file for =
that.<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Wed 01-04-23 05:37 PM <o:p></o:p></div><div>OK. <o:p></o:p>As far as the Softmax, will it work without the key? Can you test it? =
<o:p></o:p>From: NerdsToGo-Katy Sent: Wednesday, January 4, 2023 4:49 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 63080880)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Wed 01-04-23 04:49 PM <o:p></o:p></div><div>I see the key for 32karat software with all of the installation files =
and there is a file with a key for your license. =
<o:p></o:p>As for Softmax Prov5.4 I see the application and it's dependencies =
but the license/key doesn't appear to be readily available in the files =
on this particular drive. <o:p></o:p>I went ahead and made a backup of everything on the =
drive.<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Wed 01-04-23 04:12 PM <o:p></o:p></div><div>Questions:<o:p></o:p>* Do I have full access to: SoftMax Pro v5.4? Do I need a key to =
 operate? If so, do I have the key on the hardrive? * Same =
questions for the 32 Karat Software - =
C:\32Karat\<o:p></o:p>From: NerdsToGo-Katy Sent: Wednesday, January 4, 2023 3:12 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 63080880)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Wed 01-04-23 03:14 PM <o:p></o:p></div><div>Here is the link: <a =
href=3D"http://reply.repairshopr.com/ls/click?upn=3Di9Dms9j4owFsBa3wshtb7=
mBArm9ffsqrgFX8VT-2BE5Mrzrgnva0M8jsgOajOqMBPXnexM3Hm-2B2Ok18l61ajPk1kVWqB=
nZphGJeaKsV-2FmwJcnjfkV9VYa-2B-2FEyAAY-2F7K01t48Tx_705JNWnUen-2BVALi0S4aO=
xuKK4J3a6YGlDlxVkUVHO2plBi-2F4c5VcZBmdafWrVwu6LJ9QEGNb5VsUExUjkwt2bqe2u0d=
aq9-2B0UdCTAfAtuAeVaof50r1KRVgyLQ0X4g3TMJccVP4Bh-2Fr2FRRutU4muZ6bzSsr1zMR=
4xFPrD-2FkOCYhqBBWQWxq5keaeRulxSlJEU3hsaXocSfsl2E4E2XviFU2KzpbovtkI8r-2BF=
vVlh07MPj8KEKJBHLG8-2BplFs1VR10wUxKmDgjyQJIXOYpsBpw-3D-3D">https://www.pe=
rkinelmer.com/product/s-w-kit-pyris-standard-single-user-n5340</a> =
 092 <o:p></o:p>From: NerdsToGo-Katy Sent: Wednesday, January 4, 2023 3:12 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 63080880)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Wed 01-04-23 03:12 PM <o:p></o:p></div><div>No worries Richard. <o:p></o:p>I don't see anything in the program files for Pyris on this drive but =
if you can get me that version number I might be able to get one from =
Pyris support. <o:p></o:p>Let me know what you find and I'll take a look. =
<o:p></o:p>Thanks! Preston M NerdsToGo =
Katy<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>customer-reply<o:p></o:p>Wed 01-04-23 02:38 PM <o:p></o:p></div><div>Hi Preston, <o:p></o:p>Sorry didn't get back to you yesterday. The software I am looking for =
is called Pyris . I am trying to find further details( version etc). =
Thanks, Rich<o:p></o:p>From: NerdsToGo-Katy Sent: Wednesday, January 4, 2023 2:33 PM =
 To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
 Subject: Log In to machine and check what Software it has installed =
(message id: 63080880)<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Wed 01-04-23 02:32 PM <o:p></o:p></div><div>Hey Richard, <o:p></o:p>I went ahead and grabbed everything off of that hard drive but I need =
some clarification on which software you were trying to recover (there =
is a list provided below) 32 Karat Software - C:\32Karat\ =
 Adobe Flash Player 32 ActiveX Adobe Reader XI (11.0.08) =
 Google Chrome HP USB Key Utility Intel(R) =
Management Engine Components Intel(R) Network Connections =
15.7.176.0 Intel(R) Processor Graphics Keyspan USB =
Serial Adapter Microsoft .NET Framework 2.0 Service Pack 2 =
 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft =
.NET Framework 3.5 SP1 Microsoft Office Professional Plus 2010 =
 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 =
 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 =
 Microsoft Visual Studio 2010 Tools for Office Runtime (x86) =
 National Instruments Software PDFCreator Realtek =
High Definition Audio Driver Samsung Easy Document Creator =
 Samsung Easy Printer Manager Samsung M288x Series =
 Samsung OCR Software Samsung Printer Center =
 Samsung Printer Diagnostics Samsung Printer Live Update =
 Sentinel System Driver SoftMax Pro v5.4 STM TPM =
Driver 1.0.4.15 - 32 bits Uninstall Samsung Printer Software =
 Windows Internet Explorer 8 Windows XP Service Pack =
3<o:p></o:p></div><div style=3D'border:none;border-top:solid =
#DDDDDD 1.0pt;padding:15.0pt 0in 0in 0in;margin-right:15.0pt'>Preston Macmillian<o:p></o:p>Tue 01-03-23 04:07 PM <o:p></o:p></div><div>Happy new year Richard!<o:p></o:p>I tried to reach you by phone but it went to voicemail. =
<o:p></o:p>I was able to get the drive to spin up and I can access the program =
files for the system. I do see a folder called molecular devices as well =
as a national instruments folder that have some softwares that may be =
what you're looking for. <o:p></o:p>I was calling to get some clarification on which software exactly you =
wanted extracted from this drive. <o:p></o:p>Please let me know the name of the company or specific software so =
that I can see if it's installed on this drive. <o:p></o:p>Thanks! Preston M NerdsToGo =
Katy<o:p></o:p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'>Kevin Brizuela<o:p></o:p>Thu 12-22-22 01:49 PM <o:p></o:p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'>Log In to machine and check what Software it has =
installed<o:p></o:p></div> View your account profile online: <a =
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