Da

✏️ Editing: 1682951160.M480072P342466.aristoteles.x5servers.net,S=55056,W=56252:2,RS

From: <rcruz@sapasequipment.com>
To: "'Chris Holden'" <cholden@terrastarpoly.com>,
	"'Terry Rosenboom'" <trosenboom@terrastarpoly.com>
Cc: "'David Jungers'" <David.Jungers@terrastarpoly.com>,
	"'Mike Morgan'" <mmorgan@terrastarpoly.com>,
	"'Juergen Windbacher'" <jWindbacher@terrastarpoly.com>
References: <010501d95c2d$4728f310$d57ad930$@sapasequipment.com> <BN6PR16MB3108052793FB1585C7932AB3BC869@BN6PR16MB3108.namprd16.prod.outlook.com> <03bf01d9625c$86ca79f0$945f6dd0$@sapasequipment.com> <BN6PR16MB310898C795F8B22B06A97AE7BC8E9@BN6PR16MB3108.namprd16.prod.outlook.com> <BN6PR16MB31082FDFDC3ECB2B599181B2BC989@BN6PR16MB3108.namprd16.prod.outlook.com> <020701d96e28$13d7d780$3b878680$@sapasequipment.com> <BN6PR16MB31082C0D3E9FC59CCD57CCBDBC989@BN6PR16MB3108.namprd16.prod.outlook.com> <002e01d979f1$260b6320$72222960$@sapasequipment.com> <DM6PR16MB311375050D9A217E577E6FD7C56B9@DM6PR16MB3113.namprd16.prod.outlook.com> <008901d979f8$1d2562e0$577028a0$@sapasequipment.com> <BN6PR16MB3108AE7C313C988E8DC90926BC6E9@BN6PR16MB3108.namprd16.prod.outlook.com>
In-Reply-To: <BN6PR16MB3108AE7C313C988E8DC90926BC6E9@BN6PR16MB3108.namprd16.prod.outlook.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED 
Date: Mon, 1 May 2023 09:25:55 -0500
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Good morning to all.

So Chris , these are the last messages/ texts I have:

Me- Aprl 20; 4:11pm  "Hi Chris  Been trying to reach you. Can you give me
a call when you have a chance?  Rich".

Chris- "I will call you tomorrow at around 9am"

Me- "At your convenience"

That was the last message/communication I have.

I tried to contact you various times to keep you updated but unfortunately
couldn't reach you.  My recollection was to look into repairing and
extending warranty and if this couldn't happen we would look into
refunding.

As far as warranty, I can extend for 90 days.

Other than that, we are planning on shipping out today or latest tomorrow;
tracking forthcoming.

Thanks and please let me know if you have any further questions.

Richard

From: Chris Holden <cholden@terrastarpoly.com> 
Sent: Monday, May 1, 2023 8:34 AM
To: rcruz@sapasequipment.com; Terry Rosenboom
<trosenboom@terrastarpoly.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com>; Mike Morgan
<mmorgan@terrastarpoly.com>; Juergen Windbacher
<jWindbacher@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

I am sorry your emails are not coming through to my inbox, for whatever
reason.

I thought we had discussed that we were wanting our money back on this
unit.  I don't want to have issues with equipment and have to go back to
you down the road.

We are going to have to have some warranty on this for us keep it.  I was
certain that we were going to move forward with refunding the money.

Please let me know what the plan is?

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, April 28, 2023 12:38 PM
To: Terry Rosenboom <trosenboom@terrastarpoly.com
<mailto:trosenboom@terrastarpoly.com> >; Chris Holden
<cholden@terrastarpoly.com <mailto:cholden@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen
Windbacher <jWindbacher@terrastarpoly.com
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

From: Terry Rosenboom <trosenboom@terrastarpoly.com
<mailto:trosenboom@terrastarpoly.com> > 
Sent: Friday, April 28, 2023 12:04 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Chris
Holden <cholden@terrastarpoly.com <mailto:cholden@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen
Windbacher <jWindbacher@terrastarpoly.com
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Excellent thanks for your support.

Terry Rosenboom
Director of Procurement

Cell 316-832-5181

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Sent: Friday, April 28, 2023 11:47 AM
To: Chris Holden <mailto:cholden@terrastarpoly.com> 
Cc: David Jungers <mailto:David.Jungers@terrastarpoly.com> ; Mike Morgan
<mailto:mmorgan@terrastarpoly.com> ; Juergen Windbacher
<mailto:jWindbacher@terrastarpoly.com> ; Terry Rosenboom
<mailto:trosenboom@terrastarpoly.com> 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris and team

I have some good news, we ordered all the parts and am glad to say unit is
now working properly!

We are repacking and shipping out asap.

Thanks for your patience in this process.

Best

Rich

From: Chris Holden <cholden@terrastarpoly.com
<mailto:cholden@terrastarpoly.com> > 
Sent: Thursday, April 13, 2023 11:56 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Cc: David Jungers <David.Jungers@terrastarpoly.com
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen
Windbacher <jWindbacher@terrastarpoly.com
<mailto:jWindbacher@terrastarpoly.com> >; Terry Rosenboom
<trosenboom@terrastarpoly.com <mailto:trosenboom@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Absolutely! Thank you!

Please keep us updated.

Thanks you for understanding

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com> 
Sent: Thursday, April 13, 2023 11:51 AM
To: Chris Holden < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com>
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com>
David.Jungers@terrastarpoly.com>; Mike Morgan <
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>; Juergen
Windbacher < <mailto:jWindbacher@terrastarpoly.com>
jWindbacher@terrastarpoly.com>; Terry Rosenboom <
<mailto:trosenboom@terrastarpoly.com> trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

I understand.  Can you give me a few more days to check with my insurance
company?

Regards

Richard

From: Chris Holden < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com> 
Sent: Thursday, April 13, 2023 11:41 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com>
David.Jungers@terrastarpoly.com>; Mike Morgan <
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>; Juergen
Windbacher < <mailto:jWindbacher@terrastarpoly.com>
jWindbacher@terrastarpoly.com>; Terry Rosenboom <
<mailto:trosenboom@terrastarpoly.com> trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Good morning, sir.  I hope you are doing well.  Rich we are currently in a
situation where we must move forward on getting an oven.  We look to be
opening sooner than we expected and we have a substantial amount of money
wrapped up with this oven, and we are running out of time to get our lab
in order.  I have other leads on ovens currently, and need to act on those
accordingly, so instead of having money in two locations and not knowing
if the one you have is going to work, we think it is probably best to
start the process of getting our money back.

I am sorry but our hands are tied and need to move forward with a
different plan.  I hope you understand our situation.  Look forward to
hearing from you regarding this and maybe down the road we can do business
again.  Thank you for your time and energy you have put into this, and we
are sorry it didn't work out for both parties.

Best of luck and looking forward to hearing from you soon.

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: Chris Holden 
Sent: Thursday, March 30, 2023 10:35 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com>
David.Jungers@terrastarpoly.com>; Mike Morgan <
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Glad you received the machine, please keep us posted with what you figure
out.

Thanks

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com> 
Sent: Wednesday, March 29, 2023 11:36 AM
To: Chris Holden < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris,

We received the equipment yesterday.  Initial inspection shows some cracks
in the white furnace.  Please allow us a few more days to check thoroughly
and come back to you.

Thanks,

Rich

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com> 
Sent: Wednesday, March 22, 2023 10:19 AM
To: 'Chris Holden' < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Ok great.  As soon as we receive it we will inspect and work on resolving
issues.

Thanks and details forthcoming.

Richard

From: Chris Holden < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com> 
Sent: Wednesday, March 22, 2023 10:14 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

It is shipped and headed your way sir

Thank

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com> 
Sent: Tuesday, March 21, 2023 2:42 PM
To: Chris Holden < <mailto:cholden@terrastarpoly.com>
cholden@terrastarpoly.com>
Subject: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hi Chris

Please find (prepaid) Bill of Lading. Kindly print 3 copies and sign at
bottom where it says SHIPPER. Attach one copy to cargo and give other 2 to
driver.  It is scheduled for p/up Wednesday March 22nd  between 9am- 4pm.

Let me know if you have any questions,

Rich

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:x=3D"urn:schemas-microsoft-com:office:excel" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Good morning to all. =
<o:p></o:p><o:p>&nbsp;</o:p>So Chris , these are the last messages/ texts I =
have:<o:p></o:p><o:p>&nbsp;</o:p>Me- Aprl 20; 4:11pm&nbsp; &#8220;Hi Chris&nbsp; Been =
trying to reach you. Can you give me a call when you have a =
chance?&nbsp; Rich&#8221;. <o:p></o:p><o:p>&nbsp;</o:p>Chris- =
&#8220;I will call you tomorrow at around 9am&#8221;<o:p></o:p><o:p>&nbsp;</o:p>Me- =
&#8220;At your convenience&#8221;<o:p></o:p><o:p>&nbsp;</o:p>That was the =
last message/communication I have.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>I tried to =
contact you various times to keep you updated but unfortunately =
couldn&#8217;t reach you.&nbsp; My recollection was to look into =
repairing and extending warranty and if this couldn&#8217;t happen we =
would look into refunding. <o:p></o:p>As far as =
warranty, I can extend for 90 days.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Other than =
that, we are planning on shipping out today or latest tomorrow; tracking =
forthcoming.&nbsp; &nbsp;&nbsp;<o:p></o:p><o:p>&nbsp;</o:p>Thanks and =
please let me know if you have any further questions.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Richard <o:p></o:p><o:p>&nbsp;</o:p>&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden =
&lt;cholden@terrastarpoly.com&gt; Sent: Monday, May 1, 2023 =
8:34 AM To: rcruz@sapasequipment.com; Terry Rosenboom =
&lt;trosenboom@terrastarpoly.com&gt; Cc: David Jungers =
&lt;David.Jungers@terrastarpoly.com&gt;; Mike Morgan =
&lt;mmorgan@terrastarpoly.com&gt;; Juergen Windbacher =
&lt;jWindbacher@terrastarpoly.com&gt; Subject: RE: PICK UP OF =
UNIT: YOUR ACTION REQUIRED <o:p></o:p></div></div><o:p>&nbsp;</o:p>I am sorry =
your emails are not coming through to my inbox, for whatever =
reason.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>I thought we =
had discussed that we were wanting our money back on this unit.&nbsp; I =
don&#8217;t want to have issues with equipment and have to go back to =
you down the road.&nbsp; <o:p></o:p>We are =
going to have to have some warranty on this for us keep it.&nbsp; I was =
certain that we were going to move forward with refunding the =
money.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Please let =
me know what the plan is?&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><img width=3D150 =
height=3D77 style=3D'width:1.5625in;height:.802in' =
id=3D"Picture_x0020_6" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, April 28, 2023 12:38 PM To: Terry =
Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt;; Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Sent: Friday, April 28, 2023 12:04 PM To: =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Excellent thanks for your support.<o:p></o:p><o:p>&nbsp;</o:p>Terry =
Rosenboom Director of Procurement&nbsp;<o:p></o:p><o:p>&nbsp;</o:p>Cell =
316-832-5181&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p><img =
border=3D0 width=3D150 height=3D77 =
style=3D'width:1.5625in;height:.802in' id=3D"_x0000_i1029" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Friday, April 28, 2023 11:47 AM To: <a =
href=3D"mailto:cholden@terrastarpoly.com">Chris Holden</a> Cc: =
<a href=3D"mailto:David.Jungers@terrastarpoly.com">David =
Jungers</a>; <a href=3D"mailto:mmorgan@terrastarpoly.com">Mike =
Morgan</a>; <a href=3D"mailto:jWindbacher@terrastarpoly.com">Juergen =
Windbacher</a>; <a href=3D"mailto:trosenboom@terrastarpoly.com">Terry =
Rosenboom</a> Subject: RE: PICK UP OF UNIT: YOUR ACTION =
REQUIRED <o:p></o:p></div><o:p>&nbsp;</o:p>Hello Chris =
and team<o:p></o:p><o:p>&nbsp;</o:p>I have some good news, we ordered all the parts and am =
glad to say unit is now working properly!<o:p></o:p><o:p>&nbsp;</o:p>We are =
repacking and shipping out asap.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks for =
your patience in this process.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Sent: Thursday, April 13, 2023 11:56 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt;; Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Absolutely! Thank =
you!<o:p></o:p><o:p>&nbsp;</o:p>Please keep us =
updated.<o:p></o:p><o:p>&nbsp;</o:p>Thanks you for =
understanding <o:p></o:p><o:p>&nbsp;</o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><img border=3D0 =
width=3D150 height=3D77 style=3D'width:1.5625in;height:.802in' =
id=3D"Picture_x0020_4" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Thursday, April 13, 2023 11:51 AM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Cc=
: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; =
Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.com</a>&gt;; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; <b=
>Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>I understand.&nbsp; Can you give me a few more days to =
check with my insurance company?&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Regards<o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; =
 Sent: Thursday, April 13, 2023 11:41 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Cc:=
 David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; =
Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.com</a>&gt;; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; <b=
>Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Rich,<o:p></o:p><o:p>&nbsp;</o:p>Good =
morning, sir.&nbsp; I hope you are doing well.&nbsp; Rich we are =
currently in a situation where we must move forward on getting an =
oven.&nbsp; We look to be opening sooner than we expected and we have a =
substantial amount of money wrapped up with this oven, and we are =
running out of time to get our lab in order.&nbsp; I have other leads on =
ovens currently, and need to act on those accordingly, so instead of =
having money in two locations and not knowing if the one you have is =
going to work, we think it is probably best to start the process of =
getting our money back.<o:p></o:p><o:p>&nbsp;</o:p>I am sorry =
but our hands are tied and need to move forward with a different =
plan.&nbsp; I hope you understand our situation.&nbsp; Look forward to =
hearing from you regarding this and maybe down the road we can do =
business again.&nbsp; Thank you for your time and energy you have put =
into this, and we are sorry it didn&#8217;t work out for both =
parties.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best of luck =
and looking forward to hearing from you soon.<o:p></o:p><o:p>&nbsp;</o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><img border=3D0 =
width=3D150 height=3D77 style=3D'width:1.5625in;height:.802in' =
id=3D"Picture_x0020_3" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden Sent: =
Thursday, March 30, 2023 10:35 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Cc:=
 David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Rich,<o:p></o:p><o:p>&nbsp;</o:p>Glad you =
received the machine, please keep us posted with what you figure =
out.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks =
<o:p></o:p><o:p>&nbsp;</o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><img border=3D0 =
width=3D150 height=3D77 style=3D'width:1.5625in;height:.802in' =
id=3D"Picture_x0020_2" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Wednesday, March 29, 2023 11:36 AM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello Chris,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>We received =
the equipment yesterday.&nbsp; Initial inspection shows some cracks in =
the white furnace.&nbsp; Please allow us a few more days to check =
thoroughly and come back to you.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks, =
<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Wednesday, March 22, 2023 10:19 AM To: 'Chris =
Holden' &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Ok great.&nbsp; As soon as we receive it we will =
inspect and work on resolving issues. <o:p></o:p><o:p>&nbsp;</o:p>Thanks and =
details forthcoming. <o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; =
 Sent: Wednesday, March 22, 2023 10:14 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Subject=
: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>It is shipped and headed your way sir<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thank =
<o:p></o:p><o:p>&nbsp;</o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><img border=3D0 =
width=3D150 height=3D77 style=3D'width:1.5625in;height:.802in' =
id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D97C0D.C4F7E620"><o:p></o:p>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Tuesday, March 21, 2023 2:42 PM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Chris<o:p></o:p><o:p>&nbsp;</o:p>Please find =
(prepaid) Bill of Lading. Kindly print 3 copies and sign at bottom where =
it says SHIPPER. Attach one copy to cargo and give other 2 to =
driver.&nbsp; It is scheduled for p/up Wednesday March =
22nd &nbsp;between 9am- 4pm.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Let me know =
if you have any questions, <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p></div></body></html>
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