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From: <rcruz@sapasequipment.com>
To: "'Neutec Service Department'" <messages.4501646.4069678.ec6c0dfb8d@4501646.email.netsuite.com>
References: <6r65llxny8qm0ad45a2jajnxnl7axv2xg79iqih5jl1icu3zp0zlhh2p41n988b2@na3.netsuite.com> 
In-Reply-To: 
Subject: RE: Instrument Has Been Received: WO1584
Date: Wed, 3 May 2023 11:39:30 -0500
Message-ID: <01bd01d97ddd$d6700410$83500c30$@sapasequipment.com>
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Hi Eric

Any update?

Best

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Monday, May 1, 2023 10:37 AM
To: 'Neutec Service Department' 
<messages.4501646.4069678.ec6c0dfb8d@4501646.email.netsuite.com>
Subject: RE: Instrument Has Been Received: WO1584

Happy Monday Eric

We are a small business and are hoping the sensor will resolve the issue. 
Unfortunately we cannot afford replacing the entire carousel……

Fingers crossed….!!

Best

Rich

From: Neutec Service Department (service@neutecgroup.com 
<mailto:service@neutecgroup.com> ) <system@sent-via.netsuite.com 
<mailto:system@sent-via.netsuite.com> >
Sent: Monday, May 1, 2023 9:03 AM
To: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >
Subject: Instrument Has Been Received: WO1584

<http://click.netsuite.com/q/CnoibC0oYadNfCRePy-IhA~~/AALN9wA~/RgRmMPn_PVcDc3BjQgpkPn_GT2SgbCQ3UhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

Hello,

Hope all is well :)

Your unit listed under RMA# WO1584 has just been received at our Neutec 
service facility for a Non-Warranty Repair

Unit Name: 90001701 Eddy Jet 1 - cat:90001701

We will update you with further findings once work has begun on your unit. 
If you have any questions please do not hesitate to contact us.

Best regards,

Eric Ryan
Neutec Engineering Department

Neutec Group, Inc.
Innovative Laboratory Equipment Solutions
1 Lenox Ave. Farmingdale, NY 11735
www.NeutecGroup.com <http://www.neutecgroup.com/>

<https://4501646.app.netsuite.com/core/media/media.nl?id=60149&c=4501646&h=15ac9aca7931d0e67f03&whence=>

<http://www.neutecgroup.com/microbiology> Microbiology Lab Automation * 
<https://www.neutecgroup.com/products/water-activity-measurement> Water 
Activity * 
<https://www.neutecgroup.com/products/flow-cytometry-pollen-viability/ampha-z32-pollen-analysis-detail> 
Flow Cytometery/Pollen count * 
<https://www.neutecgroup.com/products/multispectral-imaging> MultiSpectral 
Imaging 
<http://click.netsuite.com/q/iwxoPLAy0Dvc0U_ullJYQg~~/AALN9wA~/RgRmMPn_PlcDc3BjQgpkPn_GT2SgbCQ3UhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Eric<o:p></o:p><o:p>&nbsp;</o:p>Any =
update?<o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; Sent: Monday, May 1, 2023 =
10:37 AM To: 'Neutec Service Department' =
&lt;messages.4501646.4069678.ec6c0dfb8d@4501646.email.netsuite.com&gt;<br=
>Subject: RE: Instrument Has Been Received: =
WO1584<o:p></o:p></div></div><o:p>&nbsp;</o:p>Happy Monday =
Eric<o:p></o:p><o:p>&nbsp;</o:p>We are a small business and are hoping the sensor will =
resolve the issue.&nbsp; Unfortunately we cannot afford replacing the =
entire carousel=E2=80=A6=E2=80=A6<o:p></o:p><o:p>&nbsp;</o:p>Fingers =
crossed=E2=80=A6.!!<o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Neutec Service Department (<a =
href=3D"mailto:service@neutecgroup.com">service@neutecgroup.com</a>) =
&lt;<a =
href=3D"mailto:system@sent-via.netsuite.com">system@sent-via.netsuite.com=
</a>&gt; Sent: Monday, May 1, 2023 9:03 AM To: =
Richard Cruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: Instrument Has Been Received: =
WO1584<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0069in;height:.0069in' =
id=3D"_x0000_i1027" =
src=3D"http://click.netsuite.com/q/CnoibC0oYadNfCRePy-IhA~~/AALN9wA~/RgRm=
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><o:p></o:p></s=
pan></div>Hello, H=
ope all is well :) Your unit listed under RMA# WO1584 has just =
been received at our Neutec service facility for a Non-Warranty =
Repair Unit Name:&nbsp;90001701 Eddy Jet 1 - =
cat:90001701 We will update you with further findings once work =
has begun on your unit. If you have any questions please do not hesitate =
to contact us. =
Best =
regards, =
Eric =
Ryan <spa=
n style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>Neutec =
Engineering Department Neutec Group, =
Inc.&nbsp; Innovative =
Laboratory Equipment Solutions 1 Lenox Ave. Farmingdale, NY =
11735 <a =
href=3D"http://www.neutecgroup.com/">www.NeutecGroup.com</a> &nbsp; <a =
href=3D"https://4501646.app.netsuite.com/core/media/media.nl?id=3D60149&a=
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n style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'> &nbsp; <a =
href=3D"http://www.neutecgroup.com/microbiology">Microbiology Lab =
Automation&nbsp;</a>&nbsp;*&nbsp;&nbsp;&n=
bsp;<a =
href=3D"https://www.neutecgroup.com/products/water-activity-measurement">=
Water =
Activity</a>&nbsp;&nbsp; =
*&nbsp;<a =
href=3D"https://www.neutecgroup.com/products/flow-cytometry-pollen-viabil=
ity/ampha-z32-pollen-analysis-detail">Flow Cytometery/Pollen =
count</a>&nbsp;&nbsp; =
*&nbsp;<a =
href=3D"https://www.neutecgroup.com/products/multispectral-imaging"><stro=
ng>MultiSpectral =
Imaging</a> =
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