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From: <rcruz@sapasequipment.com>
To: "'Sharif Aly'" <saly@ucdavis.edu>
References: <6r65llxny8qm0ad45a2jajnxnl7axv2xg79iqih5jl1icu3zp0zlhh2p41n988b2@na3.netsuite.com> <01ab01d97ddd$88ab6a80$9a023f80$@sapasequipment.com> <BYAPR08MB6055442A1F9A6CE59BE66849D86C9@BYAPR08MB6055.namprd08.prod.outlook.com>
In-Reply-To: <BYAPR08MB6055442A1F9A6CE59BE66849D86C9@BYAPR08MB6055.namprd08.prod.outlook.com>
Subject: RE: Instrument Has Been Received: WO1584
Date: Wed, 3 May 2023 12:51:58 -0500
Message-ID: <01cc01d97de7$f8ed02e0$eac708a0$@sapasequipment.com>
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You had nothing to do with the issue…we will get it figured out 😊

From: Sharif Aly <saly@ucdavis.edu>
Sent: Wednesday, May 3, 2023 11:51 AM
To: rcruz@sapasequipment.com
Subject: RE: Instrument Has Been Received: WO1584

Hi Rich,
Thanks for keeping me posted and apologies for all the extra work we have 
caused.
Sincerely,
Sharif

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, May 3, 2023 9:37 AM
To: Sharif Aly <saly@ucdavis.edu <mailto:saly@ucdavis.edu> >
Subject: FW: Instrument Has Been Received: WO1584

Hello Sharif

Here is the latest update I received.  I am calling Eric now to see what he 
has found out.

Will keep you posted.

Rich

From: Neutec Service Department (service@neutecgroup.com 
<mailto:service@neutecgroup.com> ) <system@sent-via.netsuite.com 
<mailto:system@sent-via.netsuite.com> >
Sent: Monday, May 1, 2023 9:03 AM
To: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >
Subject: Instrument Has Been Received: WO1584

<http://click.netsuite.com/q/CnoibC0oYadNfCRePy-IhA~~/AALN9wA~/RgRmMPn_PVcDc3BjQgpkPn_GT2SgbCQ3UhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

Hello,

Hope all is well :)

Your unit listed under RMA# WO1584 has just been received at our Neutec 
service facility for a Non-Warranty Repair

Unit Name: 90001701 Eddy Jet 1 - cat:90001701

We will update you with further findings once work has begun on your unit. 
If you have any questions please do not hesitate to contact us.

Best regards,

Eric Ryan
Neutec Engineering Department

Neutec Group, Inc.
Innovative Laboratory Equipment Solutions
1 Lenox Ave. Farmingdale, NY 11735
www.NeutecGroup.com <http://www.neutecgroup.com/>

<https://4501646.app.netsuite.com/core/media/media.nl?id=60149&c=4501646&h=15ac9aca7931d0e67f03&whence=>

<http://www.neutecgroup.com/microbiology> Microbiology Lab Automation * 
<https://www.neutecgroup.com/products/water-activity-measurement> Water 
Activity * 
<https://www.neutecgroup.com/products/flow-cytometry-pollen-viability/ampha-z32-pollen-analysis-detail> 
Flow Cytometery/Pollen count * 
<https://www.neutecgroup.com/products/multispectral-imaging> MultiSpectral 
Imaging 
<http://click.netsuite.com/q/iwxoPLAy0Dvc0U_ullJYQg~~/AALN9wA~/RgRmMPn_PlcDc3BjQgpkPn_GT2SgbCQ3UhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>You had nothing to do with the =
issue=E2=80=A6we will get it figured out &#128522; =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Sharif Aly =
&lt;saly@ucdavis.edu&gt; Sent: Wednesday, May 3, 2023 11:51 =
AM To: rcruz@sapasequipment.com Subject: RE: =
Instrument Has Been Received: WO1584<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich, Thanks for keeping me posted and apologies for all the extra =
work we have caused. Sincerely, Sharif<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, May 3, 2023 9:37 AM To: Sharif =
Aly &lt;<a =
href=3D"mailto:saly@ucdavis.edu">saly@ucdavis.edu</a>&gt; Subject:<=
/b> FW: Instrument Has Been Received: =
WO1584<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Sharif<o:p></o:p><o:p>&nbsp;</o:p>Here is the latest update I received.&nbsp; I am =
calling Eric now to see what he has found out.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Will keep =
you posted.<o:p></o:p><o:p>&nbsp;</o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Neutec Service Department (<a =
href=3D"mailto:service@neutecgroup.com">service@neutecgroup.com</a>) =
&lt;<a =
href=3D"mailto:system@sent-via.netsuite.com">system@sent-via.netsuite.com=
</a>&gt; Sent: Monday, May 1, 2023 9:03 AM To: =
Richard Cruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: Instrument Has Been Received: =
WO1584<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0069in;height:.0069in' =
id=3D"_x0000_i1027" =
src=3D"http://click.netsuite.com/q/CnoibC0oYadNfCRePy-IhA~~/AALN9wA~/RgRm=
MPn_PVcDc3BjQgpkPn_GT2SgbCQ3UhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~"=
><o:p></o:p></s=
pan></div>Hello, H=
ope all is well :) Your unit listed under RMA# WO1584 has just =
been received at our Neutec service facility for a Non-Warranty =
Repair Unit Name:&nbsp;90001701 Eddy Jet 1 - =
cat:90001701 We will update you with further findings once work =
has begun on your unit. If you have any questions please do not hesitate =
to contact us. =
Best =
regards, =
Eric =
Ryan <spa=
n style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>Neutec =
Engineering Department Neutec Group, =
Inc.&nbsp; Innovative =
Laboratory Equipment Solutions 1 Lenox Ave. Farmingdale, NY =
11735 <a =
href=3D"http://www.neutecgroup.com/">www.NeutecGroup.com</a> &nbsp; <a =
href=3D"https://4501646.app.netsuite.com/core/media/media.nl?id=3D60149&a=
mp;c=3D4501646&amp;h=3D15ac9aca7931d0e67f03&amp;whence=3D"><img border=3D0 width=3D148 height=3D49 =
style=3D'width:1.5416in;height:.5069in' id=3D"_x0000_i1026" =
src=3D"https://4501646.app.netsuite.com/core/media/media.nl?id=3D60149&am=
p;c=3D4501646&amp;h=3D15ac9aca7931d0e67f03&amp;whence=3D"></a><spa=
n style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'> &nbsp; <a =
href=3D"http://www.neutecgroup.com/microbiology">Microbiology Lab =
Automation&nbsp;</a>&nbsp;*&nbsp;&nbsp;&n=
bsp;<a =
href=3D"https://www.neutecgroup.com/products/water-activity-measurement">=
Water =
Activity</a>&nbsp;&nbsp; =
*&nbsp;<a =
href=3D"https://www.neutecgroup.com/products/flow-cytometry-pollen-viabil=
ity/ampha-z32-pollen-analysis-detail">Flow Cytometery/Pollen =
count</a>&nbsp;&nbsp; =
*&nbsp;<a =
href=3D"https://www.neutecgroup.com/products/multispectral-imaging"><stro=
ng>MultiSpectral =
Imaging</a> =
<img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0069in;height:.0069in' =
id=3D"_x0000_i1025" =
src=3D"http://click.netsuite.com/q/iwxoPLAy0Dvc0U_ullJYQg~~/AALN9wA~/RgRm=
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><o:p></o:p></=
span></div></body></html>
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