Da

✏️ Editing: 1683302083.M609688P841297.aristoteles.x5servers.net,S=71734,W=73375:2,RS

From: <rcruz@sapasequipment.com>
To: "'Mike Morgan'" <mmorgan@terrastarpoly.com>
Cc: "'Chris Holden'" <cholden@terrastarpoly.com>,
	"'Terry Rosenboom'" <trosenboom@terrastarpoly.com>,
	"'David Jungers'" <David.Jungers@terrastarpoly.com>,
	"'Juergen Windbacher'" <jWindbacher@terrastarpoly.com>
References: <010501d95c2d$4728f310$d57ad930$@sapasequipment.com> <BN6PR16MB3108052793FB1585C7932AB3BC869@BN6PR16MB3108.namprd16.prod.outlook.com> <03bf01d9625c$86ca79f0$945f6dd0$@sapasequipment.com> <BN6PR16MB310898C795F8B22B06A97AE7BC8E9@BN6PR16MB3108.namprd16.prod.outlook.com> <BN6PR16MB31082FDFDC3ECB2B599181B2BC989@BN6PR16MB3108.namprd16.prod.outlook.com> <020701d96e28$13d7d780$3b878680$@sapasequipment.com> <BN6PR16MB31082C0D3E9FC59CCD57CCBDBC989@BN6PR16MB3108.namprd16.prod.outlook.com> <002e01d979f1$260b6320$72222960$@sapasequipment.com> <DM6PR16MB311375050D9A217E577E6FD7C56B9@DM6PR16MB3113.namprd16.prod.outlook.com> <008901d979f8$1d2562e0$577028a0$@sapasequipment.com> <BN6PR16MB3108AE7C313C988E8DC90926BC6E9@BN6PR16MB3108.namprd16.prod.outlook.com> <005d01d97d3d$8afe9f00$a0fbdd00$@sapasequipment.com> <BN6PR16MB31082070EE36C490CDBF9AB7BC6C9@BN6PR16MB3108.namprd16.prod.outlook.com> <00b501d97dc2$be8ed760$3bac8620$@sapasequipment.com> <F2FCDF78-1897-4212-A8F8-8514B4010377@terrastarpoly.com>
In-Reply-To: <F2FCDF78-1897-4212-A8F8-8514B4010377@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED 
Date: Fri, 5 May 2023 10:54:40 -0500
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Hello Mike

Regarding the power cord, I ordered via ebay; here are the shipping details:

Shipped: Est. delivery Sat, May 6

Tracking number: USPS       9400108205497887932244

Best

Rich

From: Mike Morgan <mmorgan@terrastarpoly.com>
Sent: Friday, May 5, 2023 10:14 AM
To: rcruz@sapasequipment.com
Cc: Chris Holden <cholden@terrastarpoly.com>; Terry Rosenboom 
<trosenboom@terrastarpoly.com>; David Jungers 
<David.Jungers@terrastarpoly.com>; Juergen Windbacher 
<jWindbacher@terrastarpoly.com>
Subject: Re: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

We received the unit yesterday.  We have not received the cord yet. Can you 
please provide tracking info for the cord. We do want to test this out as 
soon as we get the cord.

Mike Morgan

Chief Operating Officer

Mobile: 417-860-6959

Terra Star, LLC

PO Box 663

Rogersville, MO 65742

On May 3, 2023, at 8:25 AM, rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> wrote:

From: Chris Holden <cholden@terrastarpoly.com 
<mailto:cholden@terrastarpoly.com> >
Sent: Wednesday, May 3, 2023 8:21 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Terry 
Rosenboom <trosenboom@terrastarpoly.com 
<mailto:trosenboom@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Thanks for update.  Just so we are the same page about this, when you sent 
us this unit the cord you provided to us was a 110 cord.  So, if I am 
understanding correctly a new cord will be delivered separately from the 
unit?  Correct, the cord being sent is rated for 220 and will fit this unit.

Once we receive the unit and the cord, we will test the unit the same day 
and if it does not work, we will be sending this back to you ASAP.  We are 
in tight spot with this and cannot wait on any more work to be done on it, 
our business is opening very soon, and we must find another avenue for our 
needs.  I appreciate what you have done thus far and just wanted to let you 
know where we stand going forward.  The issue related to a door sensor; thus 
the error message. We replaced the sensor, and entire board, and this issues 
was corrected.

Thank you and I will be in touch as soon as I receive shipment.

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, May 2, 2023 4:32 PM
To: Chris Holden <cholden@terrastarpoly.com 
<mailto:cholden@terrastarpoly.com> >; Terry Rosenboom 
<trosenboom@terrastarpoly.com <mailto:trosenboom@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Good day to All,

Couple items:

1.	A new power cord has been ordered and being delivered directly to you. 
Please note THIS UNIT IS WIRED TO 220.  It obviously will not operate if 
plugged in 110/ could also cause damage to unit.
2.	Equipment has been picked up by R&L Carriers.  BOL#  WN8416584

Best regards,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, May 1, 2023 9:26 AM
To: 'Chris Holden' <cholden@terrastarpoly.com 
<mailto:cholden@terrastarpoly.com> >; 'Terry Rosenboom' 
<trosenboom@terrastarpoly.com <mailto:trosenboom@terrastarpoly.com> >
Cc: 'David Jungers' <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; 'Mike Morgan' 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; 'Juergen 
Windbacher' <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Good morning to all.

So Chris , these are the last messages/ texts I have:

Me- Aprl 20; 4:11pm  “Hi Chris  Been trying to reach you. Can you give me a 
call when you have a chance?  Rich”.

Chris- “I will call you tomorrow at around 9am”

Me- “At your convenience”

That was the last message/communication I have.

I tried to contact you various times to keep you updated but unfortunately 
couldn’t reach you.  My recollection was to look into repairing and 
extending warranty and if this couldn’t happen we would look into refunding.

As far as warranty, I can extend for 90 days.

Other than that, we are planning on shipping out today or latest tomorrow; 
tracking forthcoming.

Thanks and please let me know if you have any further questions.

Richard

From: Chris Holden <cholden@terrastarpoly.com 
<mailto:cholden@terrastarpoly.com> >
Sent: Monday, May 1, 2023 8:34 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Terry 
Rosenboom <trosenboom@terrastarpoly.com 
<mailto:trosenboom@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

I am sorry your emails are not coming through to my inbox, for whatever 
reason.

I thought we had discussed that we were wanting our money back on this unit. 
I don’t want to have issues with equipment and have to go back to you down 
the road.

We are going to have to have some warranty on this for us keep it.  I was 
certain that we were going to move forward with refunding the money.

Please let me know what the plan is?

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, April 28, 2023 12:38 PM
To: Terry Rosenboom <trosenboom@terrastarpoly.com 
<mailto:trosenboom@terrastarpoly.com> >; Chris Holden 
<cholden@terrastarpoly.com <mailto:cholden@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

From: Terry Rosenboom <trosenboom@terrastarpoly.com 
<mailto:trosenboom@terrastarpoly.com> >
Sent: Friday, April 28, 2023 12:04 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Chris 
Holden <cholden@terrastarpoly.com <mailto:cholden@terrastarpoly.com> >
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Excellent thanks for your support.

Terry Rosenboom
Director of Procurement

Cell 316-832-5181

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Friday, April 28, 2023 11:47 AM
To: Chris Holden <mailto:cholden@terrastarpoly.com>
Cc: David Jungers <mailto:David.Jungers@terrastarpoly.com> ; Mike Morgan 
<mailto:mmorgan@terrastarpoly.com> ; Juergen Windbacher 
<mailto:jWindbacher@terrastarpoly.com> ; Terry Rosenboom 
<mailto:trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris and team

I have some good news, we ordered all the parts and am glad to say unit is 
now working properly!

We are repacking and shipping out asap.

Thanks for your patience in this process.

Best

Rich

From: Chris Holden <cholden@terrastarpoly.com 
<mailto:cholden@terrastarpoly.com> >
Sent: Thursday, April 13, 2023 11:56 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com 
<mailto:David.Jungers@terrastarpoly.com> >; Mike Morgan 
<mmorgan@terrastarpoly.com <mailto:mmorgan@terrastarpoly.com> >; Juergen 
Windbacher <jWindbacher@terrastarpoly.com 
<mailto:jWindbacher@terrastarpoly.com> >; Terry Rosenboom 
<trosenboom@terrastarpoly.com <mailto:trosenboom@terrastarpoly.com> >
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Absolutely! Thank you!

Please keep us updated.

Thanks you for understanding

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Thursday, April 13, 2023 11:51 AM
To: Chris Holden < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com> 
David.Jungers@terrastarpoly.com>; Mike Morgan < 
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>; Juergen 
Windbacher < <mailto:jWindbacher@terrastarpoly.com> 
jWindbacher@terrastarpoly.com>; Terry Rosenboom < 
<mailto:trosenboom@terrastarpoly.com> trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

I understand.  Can you give me a few more days to check with my insurance 
company?

Regards

Richard

From: Chris Holden < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Sent: Thursday, April 13, 2023 11:41 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com> 
David.Jungers@terrastarpoly.com>; Mike Morgan < 
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>; Juergen 
Windbacher < <mailto:jWindbacher@terrastarpoly.com> 
jWindbacher@terrastarpoly.com>; Terry Rosenboom < 
<mailto:trosenboom@terrastarpoly.com> trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Good morning, sir.  I hope you are doing well.  Rich we are currently in a 
situation where we must move forward on getting an oven.  We look to be 
opening sooner than we expected and we have a substantial amount of money 
wrapped up with this oven, and we are running out of time to get our lab in 
order.  I have other leads on ovens currently, and need to act on those 
accordingly, so instead of having money in two locations and not knowing if 
the one you have is going to work, we think it is probably best to start the 
process of getting our money back.

I am sorry but our hands are tied and need to move forward with a different 
plan.  I hope you understand our situation.  Look forward to hearing from 
you regarding this and maybe down the road we can do business again.  Thank 
you for your time and energy you have put into this, and we are sorry it 
didn’t work out for both parties.

Best of luck and looking forward to hearing from you soon.

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: Chris Holden
Sent: Thursday, March 30, 2023 10:35 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: David Jungers < <mailto:David.Jungers@terrastarpoly.com> 
David.Jungers@terrastarpoly.com>; Mike Morgan < 
<mailto:mmorgan@terrastarpoly.com> mmorgan@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Glad you received the machine, please keep us posted with what you figure 
out.

Thanks

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Wednesday, March 29, 2023 11:36 AM
To: Chris Holden < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris,

We received the equipment yesterday.  Initial inspection shows some cracks 
in the white furnace.  Please allow us a few more days to check thoroughly 
and come back to you.

Thanks,

Rich

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Wednesday, March 22, 2023 10:19 AM
To: 'Chris Holden' < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Ok great.  As soon as we receive it we will inspect and work on resolving 
issues.

Thanks and details forthcoming.

Richard

From: Chris Holden < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Sent: Wednesday, March 22, 2023 10:14 AM
To: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

It is shipped and headed your way sir

Thank

Chris Holden

Scheduler & Quality Manager

Mobile: 417-217-2765

<image001.jpg>

Terra Star, LLC

PO Box 663

Rogersville, MO  65742

From: <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Tuesday, March 21, 2023 2:42 PM
To: Chris Holden < <mailto:cholden@terrastarpoly.com> 
cholden@terrastarpoly.com>
Subject: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hi Chris

Please find (prepaid) Bill of Lading. Kindly print 3 copies and sign at 
bottom where it says SHIPPER. Attach one copy to cargo and give other 2 to 
driver.  It is scheduled for p/up Wednesday March 22nd  between 9am- 4pm.

Let me know if you have any questions,

Rich

------=_NextPart_001_0328_01D97F3F.FFC5F190
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	charset="utf-8"
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello Mike<o:p></o:p><o:p>&nbsp;</o:p>Regarding =
the power cord, I ordered via ebay; here are the shipping details: =
<o:p></o:p><o:p>&nbsp;</o:p>Shipped: Est. delivery Sat, May 6<o:p></o:p>Tracking number: =
USPS=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 =
9400108205497887932244<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Mike Morgan =
&lt;mmorgan@terrastarpoly.com&gt; Sent: Friday, May 5, 2023 =
10:14 AM To: rcruz@sapasequipment.com Cc: Chris =
Holden &lt;cholden@terrastarpoly.com&gt;; Terry Rosenboom =
&lt;trosenboom@terrastarpoly.com&gt;; David Jungers =
&lt;David.Jungers@terrastarpoly.com&gt;; Juergen Windbacher =
&lt;jWindbacher@terrastarpoly.com&gt; Subject: Re: PICK UP OF =
UNIT: YOUR ACTION REQUIRED <o:p></o:p></div></div><o:p>&nbsp;</o:p>Rich, =
<o:p></o:p><div><o:p>&nbsp;</o:p></div><div>We received the unit yesterday. &nbsp;We =
have not received the cord yet. Can you please provide tracking info for =
the cord. We do want to test this out as soon as we get the =
cord.&nbsp;<o:p></o:p><div>Mike Morgan<o:p></o:p>Chief Operating =
Officer &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp;<o:p></o:p>Mobile:&nbsp;417-860-6959<o:p></o:p><img =
width=3D150 height=3D77 style=3D'width:1.5625in;height:.8055in' =
id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D97F3F.D5582090"><o:p></o:p>Terra Star, LLC<o:p></o:p>PO Box 663<o:p></o:p>Rogersville, MO =
65742<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On May 3, 2023, at 8:25 AM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BF <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Sent: Wednesday, May 3, 2023 8:21 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Rich,<o:p></o:p>&nbsp;<o:p></o:p>Thanks for =
update.&nbsp; Just so we are the same page about this, when you sent us =
this unit the cord you provided to us was a 110 cord.&nbsp; So, if I am =
understanding correctly a new cord will be delivered separately from the =
unit?&nbsp; Correct, the cord being sent is =
rated for 220 and will fit this unit.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Once we =
receive the unit and the cord, we will test the unit the same day and if =
it does not work, we will be sending this back to you ASAP.&nbsp; We are =
in tight spot with this and cannot wait on any more work to be done on =
it, our business is opening very soon, and we must find another avenue =
for our needs.&nbsp; I appreciate what you have done thus far and just =
wanted to let you know where we stand going forward.&nbsp; The issue related to a door sensor; thus the error =
message. We replaced the sensor, and entire board, and this issues was =
corrected.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Thank you =
and I will be in touch as soon as I receive shipment. <o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, May 2, 2023 4:32 PM To: Chris =
Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t;; Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Good day to All,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Couple =
items:<o:p></o:p><ol style=3D'margin-top:0in' start=3D1 type=3D1><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>A new power cord has been ordered and being delivered directly to =
you.&nbsp; Please note THIS UNIT IS WIRED TO 220.&nbsp; It obviously =
will not operate if plugged in 110/ could also cause damage to unit. =
<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>Equipment has been =
picked up by R&amp;L Carriers.&nbsp; BOL#&nbsp; =
WN8416584<o:p></o:p></li></ol>&nbsp;<o:p></o:p>Best =
regards, <o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, May 1, 2023 9:26 AM To: 'Chris =
Holden' &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t;; 'Terry Rosenboom' &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Cc: 'David Jungers' &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; 'Mike Morgan' &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; 'Juergen Windbacher' &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Good morning to all. <o:p></o:p>&nbsp;<o:p></o:p>So Chris , =
these are the last messages/ texts I have:<o:p></o:p>&nbsp;<o:p></o:p>Me- Aprl 20; =
4:11pm&nbsp; =E2=80=9CHi Chris&nbsp; Been trying to reach you. Can you =
give me a call when you have a chance?&nbsp; Rich=E2=80=9D. =
<o:p></o:p>&nbsp;<o:p></o:p>Chris- =E2=80=9CI will call you tomorrow at around =
9am=E2=80=9D<o:p></o:p>&nbsp;<o:p></o:p>Me- =E2=80=9CAt your =
convenience=E2=80=9D<o:p></o:p>&nbsp;<o:p></o:p>That was the =
last message/communication I have.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>I tried to =
contact you various times to keep you updated but unfortunately =
couldn=E2=80=99t reach you.&nbsp; My recollection was to look into =
repairing and extending warranty and if this couldn=E2=80=99t happen we =
would look into refunding. <o:p></o:p>As far as =
warranty, I can extend for 90 days.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Other than =
that, we are planning on shipping out today or latest tomorrow; tracking =
forthcoming.&nbsp; &nbsp;&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Thanks and =
please let me know if you have any further questions.&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>Richard <o:p></o:p>&nbsp;<o:p></o:p>&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Sent: Monday, May 1, 2023 8:34 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>I am sorry your emails are not coming through to my =
inbox, for whatever reason.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>I thought we =
had discussed that we were wanting our money back on this unit.&nbsp; I =
don=E2=80=99t want to have issues with equipment and have to go back to =
you down the road.&nbsp; <o:p></o:p>We are =
going to have to have some warranty on this for us keep it.&nbsp; I was =
certain that we were going to move forward with refunding the =
money.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Please let =
me know what the plan is?&nbsp; <o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, April 28, 2023 12:38 PM To: Terry =
Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt;; Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Sent: Friday, April 28, 2023 12:04 PM To: =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Excellent thanks for your support.<o:p></o:p>&nbsp;<o:p></o:p>Terry =
Rosenboom Director of Procurement&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Cell =
316-832-5181&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Friday, April 28, 2023 11:47 AM To: <a =
href=3D"mailto:cholden@terrastarpoly.com">Chris Holden</a> Cc: =
<a href=3D"mailto:David.Jungers@terrastarpoly.com">David =
Jungers</a>; <a href=3D"mailto:mmorgan@terrastarpoly.com">Mike =
Morgan</a>; <a href=3D"mailto:jWindbacher@terrastarpoly.com">Juergen =
Windbacher</a>; <a href=3D"mailto:trosenboom@terrastarpoly.com">Terry =
Rosenboom</a> Subject: RE: PICK UP OF UNIT: YOUR ACTION =
REQUIRED <o:p></o:p></div>&nbsp;<o:p></o:p>Hello Chris =
and team<o:p></o:p>&nbsp;<o:p></o:p>I have some good news, we ordered all the parts and am =
glad to say unit is now working properly!<o:p></o:p>&nbsp;<o:p></o:p>We are =
repacking and shipping out asap.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Thanks for =
your patience in this process.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Best<o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&g=
t; Sent: Thursday, April 13, 2023 11:56 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpo=
ly.com</a>&gt;; Mike Morgan &lt;<a =
href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&g=
t;; Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.c=
om</a>&gt;; Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com=
</a>&gt; Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Absolutely! Thank =
you!<o:p></o:p>&nbsp;<o:p></o:p>Please keep us =
updated.<o:p></o:p>&nbsp;<o:p></o:p>Thanks you for =
understanding <o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Thursday, April 13, 2023 11:51 AM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Cc=
: David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; =
Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.com</a>&gt;; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; <b=
>Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>I understand.&nbsp; Can you give me a few more days to =
check with my insurance company?&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Regards<o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; =
 Sent: Thursday, April 13, 2023 11:41 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Cc:=
 David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; =
Juergen Windbacher &lt;<a =
href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher@terrastarpoly.com</a>&gt;; =
Terry Rosenboom &lt;<a =
href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; <b=
>Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Rich,<o:p></o:p>&nbsp;<o:p></o:p>Good =
morning, sir.&nbsp; I hope you are doing well.&nbsp; Rich we are =
currently in a situation where we must move forward on getting an =
oven.&nbsp; We look to be opening sooner than we expected and we have a =
substantial amount of money wrapped up with this oven, and we are =
running out of time to get our lab in order.&nbsp; I have other leads on =
ovens currently, and need to act on those accordingly, so instead of =
having money in two locations and not knowing if the one you have is =
going to work, we think it is probably best to start the process of =
getting our money back.<o:p></o:p>&nbsp;<o:p></o:p>I am sorry =
but our hands are tied and need to move forward with a different =
plan.&nbsp; I hope you understand our situation.&nbsp; Look forward to =
hearing from you regarding this and maybe down the road we can do =
business again.&nbsp; Thank you for your time and energy you have put =
into this, and we are sorry it didn=E2=80=99t work out for both =
parties.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Best of luck =
and looking forward to hearing from you soon.<o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden Sent: =
Thursday, March 30, 2023 10:35 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Cc:=
 David Jungers &lt;<a =
href=3D"mailto:David.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt;; =
Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Rich,<o:p></o:p>&nbsp;<o:p></o:p>Glad you =
received the machine, please keep us posted with what you figure =
out.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Thanks =
<o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Wednesday, March 29, 2023 11:36 AM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hello Chris,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>We received =
the equipment yesterday.&nbsp; Initial inspection shows some cracks in =
the white furnace.&nbsp; Please allow us a few more days to check =
thoroughly and come back to you.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Thanks, =
<o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Wednesday, March 22, 2023 10:19 AM To: 'Chris =
Holden' &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Ok great.&nbsp; As soon as we receive it we will =
inspect and work on resolving issues. <o:p></o:p>&nbsp;<o:p></o:p>Thanks and =
details forthcoming. <o:p></o:p>&nbsp;<o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Chris Holden &lt;<a =
href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; =
 Sent: Wednesday, March 22, 2023 10:14 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> Subject=
: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>It is shipped and headed your way sir<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Thank =
<o:p></o:p>&nbsp;<o:p></o:p><div>Chris Holden<o:p></o:p>Scheduler &amp; Quality =
Manager<o:p></o:p>Mobile: =
417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>Terra Star, =
LLC<o:p></o:p>PO Box 663 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp; <o:p></o:p>Rogersville, MO&nbsp; =
65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; =
 Sent: Tuesday, March 21, 2023 2:42 PM To: Chris =
Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt; Su=
bject: PICK UP OF UNIT: YOUR ACTION REQUIRED =
<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi Chris<o:p></o:p>&nbsp;<o:p></o:p>Please find =
(prepaid) Bill of Lading. Kindly print 3 copies and sign at bottom where =
it says SHIPPER. Attach one copy to cargo and give other 2 to =
driver.&nbsp; It is scheduled for p/up Wednesday March =
22nd &nbsp;between 9am- 4pm.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Let me know =
if you have any questions, <o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p></div></blockquote></div></div></b=
ody></html>
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