Da

✏️ Editing: 1686168697.M83318P247614.aristoteles.x5servers.net,S=41171,W=42109:2,S

From: <rcruz@sapasequipment.com>
To: "'NerdsToGo-Katy'" <ntg10010@reply.repairshopr.com>
References: <6480b2551b404_268c3fe2aead123813186d@rsyn-workers-production-worker-7986685f4-929pp.mail>
In-Reply-To: <6480b2551b404_268c3fe2aead123813186d@rsyn-workers-production-worker-7986685f4-929pp.mail>
Subject: RE: Check on windows xp machine memory (message id: 67687455)
Date: Wed, 7 Jun 2023 15:11:34 -0500
Message-ID: <01c901d9997c$43592390$ca0b6ab0$@sapasequipment.com>
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My man...

Nice work.  Will wait for any update.

Rich

From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com> 
Sent: Wednesday, June 7, 2023 11:38 AM
To: rcruz@sapasequipment.com
Subject: Check on windows xp machine memory (message id: 67687455)

----- REPLY ABOVE THIS LINE TO SEND A RESPONSE -----

<https://attachments.servably.com/uploads/account/logo/59856/thumbnail_NER
DSTOGO-LOGO.png>

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 7946

_____

Update Subject: Update

Preston Macmillian

Wed 06-07-23 11:37 AM

Hey Richard,

I was able to get Kelsey to put me in touch with one of their repair
technicians who provided a backup and the clonezilla image to boot it up
with. I'm still waiting on a replacement drive to swap the old one out
with so we can do the fresh install.

I have the memory and now I have the software and image. I just need an
old IDE hard drive that's compatible with XP.

I'll call you later today so we can schedule the next steps.

Let me know if you have any questions.

Thanks! 
Preston M 
NerdsToGo Katy

customer-reply

Wed 06-07-23 11:23 AM

Hi Preston

It has been a while since you came to work on the Elitech. What is the

update on the software issue?

Best

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Sent: Monday, May 15, 2023 12:00 PM

To: 'NerdsToGo-Katy'

Subject: RE: Check on windows xp machine memory (message id: 67687455)

Hi Preston

Sorry my oversight

Will forward shortly.

Rich

From: NerdsToGo-Katy >

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Subject: Check on windows xp machine memory (message id: 67687455)

Preston Macmillian

Thu 06-01-23 01:22 PM

Spoke with Kelsey again, she said the USB that we have is the software
backup. We will need a hard drive with XP installed to swap into the
machine and then we can restore the backup from the provided usb

Preston Macmillian

Tue 05-30-23 10:25 AM

Kelsey is going to be calling me back after she speaks with her service
rep about providing the recovery USB mentioned in the installation packet
for the Selectra ProM E200

Preston Macmillian

Tue 05-30-23 10:22 AM

Hey Richard,

I spoke with Kelsey and she is reaching out to one of their service techs
to see if they can provide a copy of the restore USB. I'll update you
again once she calls me back with more info.

Thanks! 
Preston M 
NerdsToGo Katy

Kevin Brizuela

Tue 05-30-23 09:07 AM

Richard, this is for preston to call Kelsey today.

customer-reply

Tue 05-30-23 07:11 AM

Good morning

Wasn't aware of an appt. Is this Preston?

From: NerdsToGo-Katy

Sent: Tuesday, May 30, 2023 7:00 AM

To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Subject: NerdsToGo-Katy Appointment Reminder for 05-30-23 (message id:

67687455)

Preston Macmillian

Tue 05-16-23 02:06 PM

Thanks, I'll give her a call asap

customer-reply

Mon 05-15-23 01:57 PM

Kelsey McGinnis

Technical Support Representative

Phone: 855-354-8324 Email: k.mcginnis@elitechgroup.com
<mailto:k.mcginnis@elitechgroup.com>

From: NerdsToGo-Katy

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Subject: Check on windows xp machine memory (message id: 67687455)

customer-reply

Mon 05-15-23 12:30 PM

SMS-REPLY: I'm in North Carolina but will send you details shortly

Preston Macmillian

Mon 05-15-23 12:09 PM

All good, I'll keep an eye out for it.

customer-reply

Mon 05-15-23 12:00 PM

Hi Preston

Sorry my oversight

Will forward shortly.

Rich

From: NerdsToGo-Katy

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Subject: Check on windows xp machine memory (message id: 67687455)

Preston Macmillian

Mon 05-15-23 10:15 AM

Hey Richard,

Did you email that contact info to me? I'm not seeing it in my inbox. It
looks like this USB only has the OS on it and I'll need to talk to them to
see if they have a download of the actual program.

I did have some memory for it, I'm just waiting on a new Hard drive and
the cables for it.

Let me know if you send that over and I'll make sure I get it.

Thanks, 
Preston M 
NerdsToGo Katy

Preston Macmillian

Tue 05-09-23 01:07 PM

Hey Richard, just got back to the shop. You can email me directly at
preston.macmillian@nerdstogo.com <mailto:preston.macmillian@nerdstogo.com>
or to open a ticket via email you can send it to help10@nerdstogo.com
<mailto:help10@nerdstogo.com>

Thanks! 
Preston M 
NerdsToGo Katy

Kevin Brizuela

Fri 05-05-23 02:46 PM

Check on windows xp machine memory

View your account profile online:
<http://reply.repairshopr.com/ls/click?upn=LRh79smZlSxKxFjCVycfwatEVaQDYi6
dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6TcDt9lXQM0wX
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JnD4flXgPl54Sitrui3ikvo-2FbUgKGMWA-3D-3D> Online Profile

_____

<http://reply.repairshopr.com/ls/click?upn=i9Dms9j4owFsBa3wshtb7vUBR3mUKli
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Sent with care from NerdsToGo-Katy

NerdsToGo-Katy - 25311 Kingsland Blvd Suite 100, Katy Texas 77494 -
7139001939

<http://reply.repairshopr.com/wf/open?upn=F1eym0zSr6MdEX-2Bg0itlmRzPlrX6XB
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xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
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charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>My =
man&#8230;..<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Nice work.&nbsp; Will wait for any update.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> NerdsToGo-Katy =
&lt;ntg10010@reply.repairshopr.com&gt; <br><b>Sent:</b> Wednesday, June =
7, 2023 11:38 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Check on windows xp machine =
memory (message id: 67687455)<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div align=3Dcenter><table =
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style=3D'font-size:7.5pt;color:#E8E8E8'>----- REPLY ABOVE THIS LINE TO =
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align=3Dcenter style=3D'text-align:center'><span =
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cellspacing=3D0 cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in =
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<o:p></o:p></span></p></td></tr></table></div><div><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:7.5pt;color:#393C3D'>&nbsp;<o:p></o:p></span></p></div=
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cellspacing=3D0 cellpadding=3D0 width=3D622 =
style=3D'width:466.5pt'><tr><td style=3D'padding:.5pt .5pt .5pt =
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cellspacing=3D0 cellpadding=3D0 width=3D620 =
style=3D'width:465.0pt'><tr><td style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'><p =
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style=3D'color:#393C3D'>&nbsp;<o:p></o:p></span></p></td></tr></table></d=
iv><p class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><span =
style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D540 style=3D'width:405.0pt'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><p align=3Dcenter =
style=3D'text-align:center;line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><img width=3D200 height=3D48 style=3D'width:2.0833in;height:.5in' =
id=3D"_x0000_i1031" =
src=3D"https://attachments.servably.com/uploads/account/logo/59856/thumbn=
ail_NERDSTOGO-LOGO.png" alt=3DNerdsToGo-Katy></span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>&nbsp;<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Richard Cruz!<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>You have an update from NerdsToGo-Katy for your ticket =
7946<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75p=
t;margin-left:0in;text-align:center;line-height:18.0pt'><span =
class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" align=3Dcenter></span></span></div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Update Subject: Update</span><o:p></o:p></p><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 06-07-23 11:37 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I was able to get Kelsey to put me in touch with one of their repair =
technicians who provided a backup and the clonezilla image to boot it up =
with. I'm still waiting on a replacement drive to swap the old one out =
with so we can do the fresh install. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I have the memory and now I have the software and image. I just need =
an old IDE hard drive that's compatible with XP. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I'll call you later today so we can schedule the next steps. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Let me know if you have any questions. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks! <br>Preston M <br>NerdsToGo =
Katy<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Wed 06-07-23 11:23 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Preston<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>It has been a while since you came to work on the Elitech. What is =
the<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>update on the software issue? <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Best<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Rich<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sent: Monday, May 15, 2023 12:00 PM<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>To: 'NerdsToGo-Katy' <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Subject: RE: Check on windows xp machine memory (message id: =
67687455)<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Preston<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sorry my oversight<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Will forward shortly.<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Rich<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy &gt; <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sent: Monday, May 15, 2023 10:15 AM<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Subject: Check on windows xp machine memory (message id: =
67687455)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Thu 06-01-23 01:22 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Spoke with Kelsey again, she said the USB that we have is the =
software backup. We will need a hard drive with XP installed to swap =
into the machine and then we can restore the backup from the provided =
usb<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-30-23 10:25 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Kelsey is going to be calling me back after she speaks with her =
service rep about providing the recovery USB mentioned in the =
installation packet for the Selectra ProM =
E200<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-30-23 10:22 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I spoke with Kelsey and she is reaching out to one of their service =
techs to see if they can provide a copy of the restore USB. I'll update =
you again once she calls me back with more info. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks! <br>Preston M <br>NerdsToGo =
Katy<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-30-23 09:07 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Richard, this is for preston to call Kelsey =
today.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-30-23 07:11 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Good morning<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Wasn't aware of an appt. Is this Preston? <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sent: Tuesday, May 30, 2023 7:00 AM<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Subject: NerdsToGo-Katy Appointment Reminder for 05-30-23 (message =
id:<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>67687455)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-16-23 02:06 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks, I'll give her a call asap<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 05-15-23 01:57 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Kelsey McGinnis<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Technical Support Representative<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Phone: 855-354-8324 Email: <a =
href=3D"mailto:k.mcginnis@elitechgroup.com">k.mcginnis@elitechgroup.com</=
a><o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sent: Monday, May 15, 2023 10:15 AM<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Subject: Check on windows xp machine memory (message id: =
67687455)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 05-15-23 12:30 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>SMS-REPLY: I'm in North Carolina but will send you details =
shortly<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 05-15-23 12:09 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>All good, I'll keep an eye out for =
it.<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>customer-reply<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 05-15-23 12:00 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hi Preston<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sorry my oversight<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Will forward shortly.<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Rich<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>From: NerdsToGo-Katy <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Sent: Monday, May 15, 2023 10:15 AM<o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Subject: Check on windows xp machine memory (message id: =
67687455)<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Mon 05-15-23 10:15 AM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard, <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Did you email that contact info to me? I'm not seeing it in my inbox. =
It looks like this USB only has the OS on it and I'll need to talk to =
them to see if they have a download of the actual program. =
<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>I did have some memory for it, I'm just waiting on a new Hard drive =
and the cables for it. <o:p></o:p></span></p><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Let me know if you send that over and I'll make sure I get =
it.<o:p></o:p></span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks, <br>Preston M <br>NerdsToGo =
Katy<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Preston Macmillian<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Tue 05-09-23 01:07 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div><p =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Hey Richard, just got back to the shop. You can email me directly at =
<a =
href=3D"mailto:preston.macmillian@nerdstogo.com">preston.macmillian@nerds=
togo.com</a> or to open a ticket via email you can send it to <a =
href=3D"mailto:help10@nerdstogo.com">help10@nerdstogo.com</a><o:p></o:p><=
/span></p><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Thanks! <br>Preston M <br>NerdsToGo =
Katy<o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #DDDDDD 1.0pt;padding:15.0pt 0in =
0in 0in;margin-right:15.0pt'><p style=3D'line-height:0%'><b><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#44444=
4'>Kevin Brizuela<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'line-height:18.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#85858=
5'>Fri 05-05-23 02:46 PM</span><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'> <o:p></o:p></span></p></div><div =
style=3D'border:none;border-bottom:solid #DDDDDD 1.0pt;padding:0in 0in =
15.0pt 0in;margin-right:15.0pt'><p style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'>Check on windows xp machine memory<o:p></o:p></span></p></div><p =
class=3DMsoNormal style=3D'line-height:18.0pt'><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><br><br><span class=3Dbody>View your account profile online: <a =
href=3D"http://reply.repairshopr.com/ls/click?upn=3DLRh79smZlSxKxFjCVycfw=
atEVaQDYi6dX-2BMxNLFdfZorWx9x7jANyNIeePJFJd-2F0GNmOlGEL1R0eBgG25JikAtUO6T=
cDt9lXQM0wXooMtrFK93zUUxae42WgrEk5EcZJ9u8y_705JNWnUen-2BVALi0S4aOxuKK4J3a=
6YGlDlxVkUVHO2pJ4w7Bi3uw-2BrevzGaeMxNKGv3b-2FWA2K-2BW4swxZ7Hbv1nOmAYih28r=
NFEWw8yCvwxI-2FS-2FvAMaGxcEVZb4tO4-2BaUFuT-2FAvIQUcEUvmeMIj4aE1UzjAKiu1Uj=
NCz1QUV0kpwqVFbpgp5kQvsyfww60qmLJPkrKx4By9zZvBwMWrOZp01UWHpA3Sqf0u6DRMWk-=
2FSjs1Qv35HjiLbJnD4flXgPl54Sitrui3ikvo-2FbUgKGMWA-3D-3D"><span =
style=3D'color:#00B0FF;text-decoration:none'>Online Profile</span></a> =
</span></span><span class=3Dbody><o:p></o:p></span></p><div =
class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:15.0pt;=
margin-left:0in;text-align:center;line-height:18.0pt'><span =
class=3Dbody><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#393C3=
D'><hr size=3D2 width=3D"100%" =
align=3Dcenter></span></span></div></td></tr></table></div></td></tr></ta=
ble></div><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><span =
style=3D'color:#393C3D;display:none'><o:p>&nbsp;</o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'><p =
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style=3D'color:#393C3D'>&nbsp;<o:p></o:p></span></p></td></tr></table></d=
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