Da

✏️ Editing: 1689710638.M474092P3608413.aristoteles.x5servers.net,S=23154,W=23609:2,S

From: <rcruz@sapasequipment.com>
To: "'Thomas Hunt'" <thomas@tolka.ai>
Cc: "'Johan Wikstrom'" <johan@tolka.ai>
References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com> <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com>
In-Reply-To: <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com>
Subject: RE: Issue with Eppendorf
Date: Tue, 18 Jul 2023 15:03:54 -0500
Message-ID: <01bf01d9b9b2$fd132d70$f7398850$@sapasequipment.com>
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Hi Thomas,

Thanks for your understanding and willingness to find a solution.   I will 
check and get back to you within 24 hours.

Best

Rich

From: Thomas Hunt <thomas@tolka.ai>
Sent: Tuesday, July 18, 2023 2:50 PM
To: rcruz@sapasequipment.com
Cc: Johan Wikstrom <johan@tolka.ai>
Subject: Re: Issue with Eppendorf

Hi Rich,

Thank you for the quick response! I'm sorry to hear the problem is not 
fixable. Do you happen to have another working thermal cycler? I'd be happy 
to swap them if so.

Thanks,

Thomas

On Tue, Jul 18, 2023 at 3:37 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Thomas,

First of all, my sincere apologies for these issues.  We did not have these 
issues when testing but likely you may have tested further than we did……If 
you see the video included such issues were not present when testing.

Regardless, it is obvious the unit has issues and is under warranty.   Would 
you like to keep this unit and we provide you with a partial refund of 
$100?  If not we would take it back and give you a full refund.

Again my sincere apologies and be assured there was no “bad faith” from our 
end 😊

Just let us know what you would like to do.

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite 112

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Thomas,<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks for =
your understanding and willingness to find a solution. =C2=A0=C2=A0I =
will check and get back to you within 24 hours.=C2=A0=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best<o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Thomas Hunt =
&lt;thomas@tolka.ai&gt; <br><b>Sent:</b> Tuesday, July 18, 2023 2:50 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> Johan Wikstrom =
&lt;johan@tolka.ai&gt;<br><b>Subject:</b> Re: Issue with =
Eppendorf<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you for the&nbsp;quick response! I'm =
sorry&nbsp;to hear the problem is not fixable. Do you happen to have =
another working thermal cycler? I'd be happy to swap them if =
so.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thomas<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Jul 18, 2023 at 3:37=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Thomas,<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>First of =
all, my sincere apologies for these issues.&nbsp; We did not have these =
issues when testing but likely you may have tested further than we =
did=E2=80=A6=E2=80=A6If you see the video included such issues were not =
present when testing.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regardless, =
it is obvious the unit has issues and is under warranty.&nbsp;&nbsp; =
Would you like to keep this unit and we provide you with a partial =
refund of&nbsp; $100?&nbsp; If not we would take it back and give you a =
full refund.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again my =
sincere apologies and be assured there was no =E2=80=9Cbad =
faith=E2=80=9D from our end <span style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>&#128522;</span>&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Just let us =
know what you would like to do.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'color:black'>Richard Cruz</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>Owner =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><b><span style=3D'color:black'>Sapas =
LLC</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>11511 Gaston Road&nbsp; =
Suite 112 </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:8.0pt;color:black'>713-502-3780</span><o:p></o:p></p><=
p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><a =
href=3D"https://urldefense.com/v3/__https:/can01.safelinks.protection.out=
look.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C01*7C=
guillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc8=
99fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CUn=
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style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
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