Da

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From: <rcruz@sapasequipment.com>
To: "'Thomas Hunt'" <thomas@tolka.ai>
References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com> <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com> <01fd01d9b9bf$96d90f40$c48b2dc0$@sapasequipment.com> <CAELo3si5T3eZ+ZK8NU1ymjyYugfvPyzBzonaPJPvxcb-yK3rGg@mail.gmail.com> <003901d9ba48$3b865010$b292f030$@sapasequipment.com> <CAELo3sj+mZ2YKPpN0d4B43Fi0p56bLyWs9eEo4C1XqDN9ZWaeg@mail.gmail.com> <006401d9bb40$006af190$0140d4b0$@sapasequipment.com> <CAELo3sghQoNgb-hXqLU4CskPJ8nVB_RbiqT1pU+nEVb_cCmEGA@mail.gmail.com> <009001d9bc09$e43275a0$ac9760e0$@sapasequipment.com> <CAELo3sh58HLUum9OPOvHEReUNOJaywjFqvJAZhx9rHbeHR+gPQ@mail.gmail.com> <CAELo3shLrpK-aS=Xg6y5h+W79bWSHMYtRfsH9452E+9qCAidpA@mail.gmail.com>
In-Reply-To: <CAELo3shLrpK-aS=Xg6y5h+W79bWSHMYtRfsH9452E+9qCAidpA@mail.gmail.com>
Subject: RE: Issue with Eppendorf
Date: Wed, 26 Jul 2023 08:05:39 -0500
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Sorry, literally slipped my mind.   Will take and forward this morning.

Best,

Rich

From: Thomas Hunt <thomas@tolka.ai>
Sent: Tuesday, July 25, 2023 7:15 PM
To: rcruz@sapasequipment.com
Subject: Re: Issue with Eppendorf

Hi Rich,

I hope you had a good weekend. Were you able to get a video?

Thanks,

Thomas

On Sat, Jul 22, 2023 at 11:50 PM Thomas Hunt <thomas@tolka.ai 
<mailto:thomas@tolka.ai> > wrote:

Hi Rich,

Sounds good! Looking forward to seeing it.

Thanks,

Thomas

On Fri, Jul 21, 2023 at 3:31 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Of course. Be assured my main concern is to correct this issue.  We will 
fully retest on Monday and send you a video.  Once we have your concurrence, 
we will work on sending out.

Thanks again fir handling in such a professional manner.

Best

Rich

From: Thomas Hunt <thomas@tolka.ai <mailto:thomas@tolka.ai> >
Sent: Friday, July 21, 2023 2:18 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issue with Eppendorf

Hi Rich,

I appreciate that. Can you do $100?

Thanks,

Thomas

On Thu, Jul 20, 2023 at 4:03 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Thomas, we have fully tested the  Genepro and confirm it is working 
properly.  You are more than welcome to check with one of our techs.  To 
help cover my cost( which is all I am looking for in this case), would you 
be willing to pay an extra $150.  Selling price for the Genepro  is about 
$350 more than the Eppendorf.   I would leave the Eppendorf with you just in 
case you enjoy “taking these apart”.

Let me know if you find this fair.

Best

Rich

From: Thomas Hunt <thomas@tolka.ai <mailto:thomas@tolka.ai> >
Sent: Thursday, July 20, 2023 2:16 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Johan Wikstrom <johan@tolka.ai <mailto:johan@tolka.ai> >
Subject: Re: Issue with Eppendorf

Hi Rich,

Thanks for sending this over. The Eppendorf Mastercycler Gradient would be 
great, if possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks looks 
like it would also work. Is there anything else I should know about these 
that's not listed in the description?

Thanks,

Thomas

On Wed, Jul 19, 2023 at 9:52 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good morning  Thomas,

Can you please go this link at our site: 
https://sapasequipment.com/?s=CYCLER+ 
<https://sapasequipment.com/?s=CYCLER+&post_type=product> &post_type=product

Don’t worry about the price noted…..

We are double checking physical inventory of these units.

Rich

From: Thomas Hunt <thomas@tolka.ai <mailto:thomas@tolka.ai> >
Sent: Tuesday, July 18, 2023 5:03 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Johan Wikstrom <johan@tolka.ai <mailto:johan@tolka.ai> >
Subject: Re: Issue with Eppendorf

Hi Rich,

Thank you for checking. No, it doesn't have to be the same model, but we are 
hoping with something that has the same capabilities and quality. What are 
our options?

Thanks,

Thomas

On Tue, Jul 18, 2023 at 5:34 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Thomas

Spoke to my tech and we are checking our inventory for another/similar unit.

Does it need to be this model?

Rich

From: Thomas Hunt <thomas@tolka.ai <mailto:thomas@tolka.ai> >
Sent: Tuesday, July 18, 2023 2:50 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Johan Wikstrom <johan@tolka.ai <mailto:johan@tolka.ai> >
Subject: Re: Issue with Eppendorf

Hi Rich,

Thank you for the quick response! I'm sorry to hear the problem is not 
fixable. Do you happen to have another working thermal cycler? I'd be happy 
to swap them if so.

Thanks,

Thomas

On Tue, Jul 18, 2023 at 3:37 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Thomas,

First of all, my sincere apologies for these issues.  We did not have these 
issues when testing but likely you may have tested further than we did……If 
you see the video included such issues were not present when testing.

Regardless, it is obvious the unit has issues and is under warranty.   Would 
you like to keep this unit and we provide you with a partial refund of 
$100?  If not we would take it back and give you a full refund.

Again my sincere apologies and be assured there was no “bad faith” from our 
end 😊

Just let us know what you would like to do.

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite 112

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Sorry, literally slipped my =
mind.=C2=A0=C2=A0 Will take and forward this morning.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best, <o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Thomas Hunt =
&lt;thomas@tolka.ai&gt; <br><b>Sent:</b> Tuesday, July 25, 2023 7:15 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: Issue =
with Eppendorf<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>I =
hope you had a good weekend. Were you able to get a =
video?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thomas<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Sat, Jul 22, 2023 at 11:50=E2=80=AFPM Thomas Hunt &lt;<a =
href=3D"mailto:thomas@tolka.ai">thomas@tolka.ai</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Sounds good! Looking forward to seeing =
it.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thomas<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, Jul 21, 2023 at 3:31=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Of course. =
Be assured my main concern is to correct this issue.&nbsp; We will fully =
retest on Monday and send you a video.&nbsp; Once we have your =
concurrence, we will work on sending out.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again fir handling in such a professional manner.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; <br><b>Sent:</b> Friday, July =
21, 2023 2:18 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Issue with Eppendorf<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I =
appreciate&nbsp;that. Can you do $100?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thomas<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Thu, Jul =
20, 2023 at 4:03=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Thomas, =
we have fully tested the&nbsp; Genepro and confirm it is working =
properly.&nbsp; You are more than welcome to check with one of our =
techs.&nbsp; To help cover my cost( which is all I am looking for in =
this case), would you be willing to pay an extra $150.&nbsp; Selling =
price for the Genepro &nbsp;is about $350 more than the Eppendorf. =
&nbsp;&nbsp;I would leave the Eppendorf with you just in case you enjoy =
=E2=80=9Ctaking these apart=E2=80=9D.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
if you find this fair.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; <br><b>Sent:</b> Thursday, =
July 20, 2023 2:16 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Johan =
Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" =
target=3D"_blank">johan@tolka.ai</a>&gt;<br><b>Subject:</b> Re: Issue =
with Eppendorf<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
sending this over. The Eppendorf Mastercycler Gradient would be great, =
if possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks looks =
like it would also work. Is there anything else I should know about =
these that's not listed in the description?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thomas<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Jul =
19, 2023 at 9:52=E2=80=AFAM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning&nbsp; Thomas,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Can you =
please go this link at our site:&nbsp;&nbsp; <a =
href=3D"https://sapasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct" =
target=3D"_blank">https://sapasequipment.com/?s=3DCYCLER+&amp;post_type=3D=
product</a>&nbsp;&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Don=E2=80=99=
t worry about the price noted=E2=80=A6..<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We are =
double checking physical inventory of these units.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; <br><b>Sent:</b> Tuesday, July =
18, 2023 5:03 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Johan =
Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" =
target=3D"_blank">johan@tolka.ai</a>&gt;<br><b>Subject:</b> Re: Issue =
with Eppendorf<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for checking. No, it doesn't have to be the same model, but we are =
hoping with something that has the same capabilities and quality. What =
are our options?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thomas<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Jul =
18, 2023 at 5:34=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Thomas<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Spoke to my =
tech and we are checking our inventory for another/similar =
unit.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Does it =
need to be this model?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; <br><b>Sent:</b> Tuesday, July =
18, 2023 2:50 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Johan =
Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" =
target=3D"_blank">johan@tolka.ai</a>&gt;<br><b>Subject:</b> Re: Issue =
with Eppendorf<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for the&nbsp;quick response! I'm sorry&nbsp;to hear the problem is not =
fixable. Do you happen to have another working thermal cycler? I'd be =
happy to swap them if so.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thomas<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Jul =
18, 2023 at 3:37=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Thomas,<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>First of =
all, my sincere apologies for these issues.&nbsp; We did not have these =
issues when testing but likely you may have tested further than we =
did=E2=80=A6=E2=80=A6If you see the video included such issues were not =
present when testing.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regardless, =
it is obvious the unit has issues and is under warranty.&nbsp;&nbsp; =
Would you like to keep this unit and we provide you with a partial =
refund of&nbsp; $100?&nbsp; If not we would take it back and give you a =
full refund.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again my =
sincere apologies and be assured there was no =E2=80=9Cbad =
faith=E2=80=9D from our end <span style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>&#128522;</span>&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Just let us =
know what you would like to do.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'color:black'>Richard Cruz</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>Owner =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><b><span style=3D'color:black'>Sapas =
LLC</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>11511 Gaston Road&nbsp; =
Suite 112 </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'font-size:8.0pt;color:black'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:8.0pt;color:black'>713-502-3780</span><o:p></o:p></p><=
p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><a =
href=3D"https://urldefense.com/v3/__https:/can01.safelinks.protection.out=
look.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C01*7C=
guillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc8=
99fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CUn=
known*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiL=
CJXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyToLD*2FkLf=
6whBHy8*3D&amp;reserved=3D0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuHKAHQs5udqho=
!LaorxqCoNHmj-Latddeszc0YgBdKg3lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJ=
BiCRrQrsyYY$" target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"m_8871104942247827136m_-114441892745508398m_-6821097126362534122m_2=
973853253067030076m_2315061704248087174m_-560349891713116144Picture_x0020=
_12" src=3D"cid:image001.jpg@01D9BF97.E6FC94A0"></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div></blockquote></div></div></div></div></blockqu=
ote></div></div></div></div></blockquote></div></div></div></div></blockq=
uote></div></div></div></div></blockquote></div></blockquote></div></div>=
</body></html>
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