Da

✏️ Editing: 1690923288.M680079P3024544.aristoteles.x5servers.net,S=44156,W=44992:2,S

From: <rcruz@sapasequipment.com>
To: "'Ataee-Esfahani, Hamed'" <haesfahani@shimadzu.com>
References: <PH0PR20MB4495D39C766918B634935539B602A@PH0PR20MB4495.namprd20.prod.outlook.com> <012301d9be40$49e09660$dda1c320$@sapasequipment.com> <PH0PR20MB44951753DCBDEE8F8A833317B60AA@PH0PR20MB4495.namprd20.prod.outlook.com>
In-Reply-To: <PH0PR20MB44951753DCBDEE8F8A833317B60AA@PH0PR20MB4495.namprd20.prod.outlook.com>
Subject: RE: TOC Case Number 677321
Date: Tue, 1 Aug 2023 15:54:44 -0500
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Hi Hamed

Impressive!

Thanks for going "the extra mile".

Best

Rich

From: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com> 
Sent: Tuesday, August 1, 2023 3:31 PM
To: rcruz@sapasequipment.com
Subject: RE: TOC Case Number 677321

Hello Richard,

I found user manual and flow diagram for TOC-500. Please see the attached
documents.

Best regards,

Hamed

Hamed Ataee-Esfahani, Ph.D. | Product Specialist

Shimadzu Scientific Instruments

Address:  7102 Riverwood Drive, Columbia, MD 21046, U.S.A.

Direct: 410-910-0970 | Toll Free: 800-477-1227 | Website:
<http://www.ssi.shimadzu.com/> http://www.ssi.shimadzu.com/

Follow us
<https://www.linkedin.com/company/shimadzu-scientific-instruments/>
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<https://www.facebook.com/ShimadzuCorp/>
<https://www.slideshare.net/ShimadzuSSI?utm_campaign=profiletracking&utm_m
edium=sssite&utm_source=ssslideview>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Monday, July 24, 2023 11:06 AM
To: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com
<mailto:haesfahani@shimadzu.com> >
Subject: RE: TOC Case Number 677321

CAUTION: EXTERNAL

Hello Hamed,

Thanks for your response.  Yes, a owner's manual would be greatly
appreciated.

Best

Richard

From: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com
<mailto:haesfahani@shimadzu.com> > 
Sent: Monday, July 24, 2023 9:04 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: TOC Case Number 677321

Hello Richard,

Thank you for reaching out to us. Unfortunately, TOC 500 discontinued on
October 1996 and we stopped supply of repair parts. However, I can ask
some of my senior colleagues next week to see if they can at least provide
User manual for this model or anything that may help you. I will get back
to you next week if I could find anything. Sorry that I could not help
much.

Best regards,

Hamed

Hamed Ataee-Esfahani, Ph.D. | Product Specialist

Shimadzu Scientific Instruments

Address:  7102 Riverwood Drive, Columbia, MD 21046, U.S.A.

Direct: 410-910-0970 | Toll Free: 800-477-1227 | Website:
<http://www.ssi.shimadzu.com/> http://www.ssi.shimadzu.com/

Follow us
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Hamed<o:p></o:p><o:p>&nbsp;</o:p>Impressive!<o:p></o:p><o:p>&nbsp;</o:p>Thanks for =
going &#8220;the extra mile&#8221;.<o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Ataee-Esfahani, Hamed =
&lt;haesfahani@shimadzu.com&gt; Sent: Tuesday, August 1, 2023 =
3:31 PM To: rcruz@sapasequipment.com Subject: RE: =
TOC Case Number 677321<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>I found user manual and flow diagram for TOC-500. =
Please see the attached documents.<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p>Hamed<o:p></o:p><o:p>&nbsp;</o:p><div><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D683 =
style=3D'width:512.1pt;margin-left:5.4pt;border-collapse:collapse'><tr =
style=3D'height:6.35pt'><td width=3D198 valign=3Dtop =
style=3D'width:148.8pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'><img =
width=3D201 height=3D42 style=3D'width:2.0937in;height:.4375in' =
id=3D"Picture_x0020_8" =
src=3D"cid:image001.jpg@01D9C490.7D6D4C70"><o:p></o:p></td><td width=3D484 =
valign=3Dtop style=3D'width:363.3pt;padding:0in 5.4pt 0in =
5.4pt;height:6.35pt'>Hamed Ataee-Esfahani, Ph.D. =
| Product =
Specialist <o:p></o:p>Shimadzu =
Scientific Instruments<o:p></o:p>Address=
: &nbsp;<=
span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171;mso-ligatures:none;mso-fareast-lan=
guage:EN-SG'>7102 Riverwood Drive, Columbia, MD 21046, =
U.S.A.<o:p></o:p></s=
pan>Direct: =
410-910-0970 |<s=
pan lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#7F7F7F;mso-ligatures:none'> Toll Free: =
800-477-1227 &nbsp;| =
Website:</span=
> <a =
href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><=
span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#C00000;mso-ligatures:none'> =
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0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, July 24, 2023 11:06 AM To: =
Ataee-Esfahani, Hamed &lt;<a =
href=3D"mailto:haesfahani@shimadzu.com">haesfahani@shimadzu.com</a>&gt;<b=
r>Subject: RE: TOC Case Number =
677321<o:p></o:p></div></div><o:p>&nbsp;</o:p><div style=3D'border:solid =
#9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt'>CAUTION:</=
b> =
EXTERNAL<o:p></o:p></div><o:p>&nbsp;</o:p><div>Hello Hamed,<o:p></o:p><o:p>&nbsp;</o:p>Thanks for =
your response.&nbsp; Yes, a owner&#8217;s manual would be greatly =
appreciated.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Richard =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Ataee-Esfahani, Hamed &lt;<a =
href=3D"mailto:haesfahani@shimadzu.com">haesfahani@shimadzu.com</a>&gt; =
 Sent: Monday, July 24, 2023 9:04 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: TOC Case Number =
677321<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>Thank you for reaching out to us. Unfortunately, TOC =
500 discontinued on October 1996 and we stopped supply of repair parts. =
However, I can ask some of my senior colleagues next week to see if they =
can at least provide User manual for this model or anything that may =
help you. I will get back to you next week if I could find anything. =
Sorry that I could not help much.<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p>Hamed<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D683 =
style=3D'width:512.1pt;margin-left:5.4pt;border-collapse:collapse'><tr =
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style=3D'width:148.8pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'><img =
border=3D0 width=3D201 height=3D42 =
style=3D'width:2.0937in;height:.4375in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D9C490.7D6D4C70"><o:p></o:p></td><td width=3D484 =
valign=3Dtop style=3D'width:363.3pt;padding:0in 5.4pt 0in =
5.4pt;height:6.35pt'>Hamed Ataee-Esfahani, Ph.D. =
| Product =
Specialist <o:p></o:p>Shimadzu =
Scientific Instruments<o:p></o:p>Address=
: &nbsp;<=
span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171;mso-ligatures:none;mso-fareast-lan=
guage:EN-SG'>7102 Riverwood Drive, Columbia, MD 21046, =
U.S.A.<o:p></o:p></s=
pan>Direct: =
410-910-0970 |<s=
pan lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#7F7F7F;mso-ligatures:none'> Toll Free: =
800-477-1227 &nbsp;| =
Website:</span=
> <a =
href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><=
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