Da

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From: <rcruz@sapasequipment.com>
To: "'Ataee-Esfahani, Hamed'" <haesfahani@shimadzu.com>,
	"'Khavari, Afshin'" <afkhavari@shimadzu.com>
References: <PH0PR20MB4495D39C766918B634935539B602A@PH0PR20MB4495.namprd20.prod.outlook.com> <021101d9d1dd$2cb669b0$86233d10$@sapasequipment.com> <000901d9d1f3$527f1aa0$f77d4fe0$@sapasequipment.com> <PH0PR20MB449599CB41401BB138F535CAB61BA@PH0PR20MB4495.namprd20.prod.outlook.com>
In-Reply-To: <PH0PR20MB449599CB41401BB138F535CAB61BA@PH0PR20MB4495.namprd20.prod.outlook.com>
Subject: RE: ISSUE WITH OUT TOC-VCSH
Date: Fri, 18 Aug 2023 13:14:44 -0500
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Thanks for your help gentlemen!

From: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com> 
Sent: Friday, August 18, 2023 12:22 PM
To: Khavari, Afshin <afkhavari@shimadzu.com>
Cc: rcruz@sapasequipment.com
Subject: FW: ISSUE WITH OUT TOC-VCSH

Hello Rich,

Thank you for your email and always happy to help. Actually, I am a
chemist and I do not have much experience on electronic parts. But I
forwarded your email to Afshin Khavari who is our experienced TOC service
engineer. He may be able to help better.

Hello Afshin,

Could you please see the email below and see if you can help for
troubleshooting and repairing. I understand that this product is
discontinued in 2011 but you may be able to provide some suggestions for
repairing. Thank you.

Best Regards,

Hamed

P.S: When you have issue with any Shimadzu instruments, I recommend to
call customer service at 800-477-1227 to open a service call. otherwise if
the person that you contacted is not available, you will not get any
response for sometime. When a ticket is created through customer service,
you will be connected to the available specialist.

Hamed Ataee-Esfahani, Ph.D. | Product Specialist

Shimadzu Scientific Instruments

Address:  7102 Riverwood Drive, Columbia, MD 21046, U.S.A.

Direct: 410-910-0970 | Toll Free: 800-477-1227 | Website:
<http://www.ssi.shimadzu.com/> http://www.ssi.shimadzu.com/

Follow us
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<https://www.slideshare.net/ShimadzuSSI?utm_campaign=profiletracking&utm_m
edium=sssite&utm_source=ssslideview>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, August 18, 2023 12:45 PM
To: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com
<mailto:haesfahani@shimadzu.com> >
Subject: ISSUE WITH OUT TOC-VCSH

CAUTION: EXTERNAL

Hello Hamed

Trust this email finds you well.

So I am reaching out to you regarding another unit we are having issues
with; its our TOC- V

Context:

*	When unit is turned on there is a second where the image appears
and then it goes dark. There continues to be a very faint image on the
screen. 
*	When turned on the keyboard does not work; nothing happens when
keys are pressed and no lights displayed on keyboard
*	When turned on, the TOC unit turns on ( can hear the fans) however
the key board doesn't work and the screen is extremely faint

What our tech has tested:

*	We tested all 3 power supplies and they provide the their
corresponding Voltage: 5, 12 and 24 Volts

*	Motherboard displays a green bulb that is lit

We were hoping you could provide some direction on what could be wrong and
what we could test next.

As always, thanks for your continued support.

Best

Rich

Sapas Lab

From: Ataee-Esfahani, Hamed <haesfahani@shimadzu.com
<mailto:haesfahani@shimadzu.com> > 
Sent: Monday, July 24, 2023 9:04 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: TOC Case Number 677321

Hello Richard,

Thank you for reaching out to us. Unfortunately, TOC 500 discontinued on
October 1996 and we stopped supply of repair parts. However, I can ask
some of my senior colleagues next week to see if they can at least provide
User manual for this model or anything that may help you. I will get back
to you next week if I could find anything. Sorry that I could not help
much.

Best regards,

Hamed

Hamed Ataee-Esfahani, Ph.D. | Product Specialist

Shimadzu Scientific Instruments

Address:  7102 Riverwood Drive, Columbia, MD 21046, U.S.A.

Direct: 410-910-0970 | Toll Free: 800-477-1227 | Website:
<http://www.ssi.shimadzu.com/> http://www.ssi.shimadzu.com/

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
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xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
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(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks for your help =
gentlemen!<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Ataee-Esfahani, Hamed =
&lt;haesfahani@shimadzu.com&gt; Sent: Friday, August 18, 2023 =
12:22 PM To: Khavari, Afshin =
&lt;afkhavari@shimadzu.com&gt; Cc: =
rcruz@sapasequipment.com Subject: FW: ISSUE WITH OUT =
TOC-VCSH<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Thank you for your email and always happy to help. =
Actually, I am a chemist and I do not have much experience on electronic =
parts. But I forwarded your email to Afshin Khavari who is our =
experienced TOC service engineer. He may be able to help =
better.<o:p></o:p><o:p>&nbsp;</o:p>Hello Afshin,<o:p></o:p><o:p>&nbsp;</o:p>Could you =
please see the email below and see if you can help for troubleshooting =
and repairing. I understand that this product is discontinued in 2011 =
but you may be able to provide some suggestions for repairing. Thank =
you.<o:p></o:p><o:p>&nbsp;</o:p><div>Best =
Regards,<o:p></o:p>Hamed<o:p></o:p><o:p>&nbsp;</o:p>P.S: When you have =
issue with any Shimadzu instruments, I recommend to call customer =
service at 800-477-1227 to open a service call. otherwise if the person =
that you contacted is not available, you will not get any response for =
sometime. When a ticket is created through customer service, you will be =
connected to the available specialist.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D683 =
style=3D'width:512.1pt;margin-left:5.4pt;border-collapse:collapse'><tr =
style=3D'height:6.35pt'><td width=3D198 valign=3Dtop =
style=3D'width:148.8pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'><img =
width=3D201 height=3D42 style=3D'width:2.0937in;height:.4375in' =
id=3D"Picture_x0020_8" =
src=3D"cid:image001.jpg@01D9D1D5.F4471A40"><o:p></o:p></td><td width=3D484 valign=3Dtop =
style=3D'width:363.3pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'>Hamed Ataee-Esfahani, Ph.D. =
| Product =
Specialist <o:p></o:p>Shimadzu =
Scientific Instruments<o:p></o:p>Address=
: &nbsp;<=
span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171;mso-ligatures:none;mso-fareast-lan=
guage:EN-SG'>7102 Riverwood Drive, Columbia, MD 21046, =
U.S.A.<o:p></o:p></s=
pan>Direct: =
410-910-0970 |<s=
pan lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#7F7F7F;mso-ligatures:none'> Toll Free: =
800-477-1227 &nbsp;| =
Website:</span=
> <a =
href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><=
span lang=3DEN-SG =
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style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, August 18, 2023 12:45 PM To: =
Ataee-Esfahani, Hamed &lt;<a =
href=3D"mailto:haesfahani@shimadzu.com">haesfahani@shimadzu.com</a>&gt;<b=
r>Subject: ISSUE WITH OUT =
TOC-VCSH<o:p></o:p></div></div><o:p>&nbsp;</o:p><div style=3D'border:solid =
#9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt'>CAUTION:</=
b> =
EXTERNAL<o:p></o:p></div><o:p>&nbsp;</o:p><div>Hello Hamed<o:p></o:p><o:p>&nbsp;</o:p>Trust this =
email finds you well.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>So I am =
reaching out to you regarding another unit we are having issues with; =
its our TOC- V&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Context:<o:p></o:p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>When unit is turned on =
there is a second where the image appears and then it goes dark. There =
continues to be a very faint image on the screen. <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>When turned on the keyboard does not work; nothing happens when =
keys are pressed and no lights displayed on keyboard<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>When turned on, the TOC unit turns on ( can hear the fans) however =
the key board doesn&#8217;t work and the screen is extremely =
faint<o:p></o:p></li></ul><o:p>&nbsp;</o:p>What our tech has tested:<o:p></o:p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>We tested all 3 power =
supplies and they provide the their corresponding Voltage: 5, 12 and 24 =
Volts<o:p></o:p></li></ul><o:p>&nbsp;</o:p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>Motherboard displays a =
green bulb that is lit<o:p></o:p></li></ul><o:p>&nbsp;</o:p>We were =
hoping you could provide some direction on what could be wrong and what =
we could test next.<o:p></o:p><o:p>&nbsp;</o:p>As always, =
thanks for your continued support.<o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p>Rich<o:p></o:p>Sapas Lab =
<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Ataee-Esfahani, Hamed &lt;<a =
href=3D"mailto:haesfahani@shimadzu.com">haesfahani@shimadzu.com</a>&gt; =
 Sent: Monday, July 24, 2023 9:04 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: TOC Case Number =
677321<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>Thank you for reaching out to us. Unfortunately, TOC =
500 discontinued on October 1996 and we stopped supply of repair parts. =
However, I can ask some of my senior colleagues next week to see if they =
can at least provide User manual for this model or anything that may =
help you. I will get back to you next week if I could find anything. =
Sorry that I could not help much.<o:p></o:p><o:p>&nbsp;</o:p>Best =
regards,<o:p></o:p>Hamed<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D683 =
style=3D'width:512.1pt;margin-left:5.4pt;border-collapse:collapse'><tr =
style=3D'height:6.35pt'><td width=3D198 valign=3Dtop =
style=3D'width:148.8pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'><img =
border=3D0 width=3D201 height=3D42 =
style=3D'width:2.0937in;height:.4375in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D9D1D5.F4471A40"><o:p></o:p></td><td width=3D484 =
valign=3Dtop style=3D'width:363.3pt;padding:0in 5.4pt 0in =
5.4pt;height:6.35pt'>Hamed Ataee-Esfahani, Ph.D. =
| Product =
Specialist <o:p></o:p>Shimadzu =
Scientific Instruments<o:p></o:p>Address=
: &nbsp;<=
span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171;mso-ligatures:none;mso-fareast-lan=
guage:EN-SG'>7102 Riverwood Drive, Columbia, MD 21046, =
U.S.A.<o:p></o:p></s=
pan>Direct: =
410-910-0970 |<s=
pan lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#7F7F7F;mso-ligatures:none'> Toll Free: =
800-477-1227 &nbsp;| =
Website:</span=
> <a =
href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><=
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style=3D'font-size:9.0pt;color:#C00000;mso-ligatures:none'> =
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