Da

✏️ Editing: 1693243356.M166371P3088264.aristoteles.x5servers.net,S=36041,W=36807:2,S

From: <rcruz@sapasequipment.com>
To: "'Hettich Services'" <service@hettweb.com>
References: <PH7PR18MB52016DC689259CAA3DC63152B51CA@PH7PR18MB5201.namprd18.prod.outlook.com> <01ab01d9d9be$d77ff080$867fd180$@sapasequipment.com> <PH7PR18MB520177AA4B6B9FFA50080BAAB5E0A@PH7PR18MB5201.namprd18.prod.outlook.com>
In-Reply-To: <PH7PR18MB520177AA4B6B9FFA50080BAAB5E0A@PH7PR18MB5201.namprd18.prod.outlook.com>
Subject: RE: Rotanta RP | 4300-01 | SN 3327
Date: Mon, 28 Aug 2023 12:22:30 -0500
Message-ID: <027601d9d9d4$3c93beb0$b5bb3c10$@sapasequipment.com>
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OK, thanks for checking.

Rich

From: Hettich Services <service@hettweb.com>
Sent: Monday, August 28, 2023 11:13 AM
To: rcruz@sapasequipment.com
Subject: Re: Rotanta RP | 4300-01 | SN 3327

Hello Rich,

I got word from Germany,

The key is discontinued, and no longer available.

Best regards,

Felix Suero

Service Coordinator

Hettich Instruments

100 Cummings Center, Ste 136L

Beverly, MA 01915 USA

1 (866) 370-4388

<mailto:Felix.suero@hettwebb.com> Felix.suero@hettweb.com

<http://www.hettweb.com/> www.hettweb.com

<https://www.linkedin.com/company/hettich-instruments>

------------------------------------------------------------------------------------------

Please consider the environment before printing this email.

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From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Date: Monday, August 28, 2023 at 10:49 AM
To: Hettich Services <service@hettweb.com <mailto:service@hettweb.com> >
Subject: RE: Rotanta RP | 4300-01 | SN 3327

Good morning Felix

Trust you had an enjoyable weekend.

Just checking to see if you heard back anything on the key?

Thanks,Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, August 23, 2023 10:09 AM
To: 'Hettich Services' <service@hettweb.com <mailto:service@hettweb.com> >
Subject: RE: Rotanta RP | 4300-01 | SN 3327

Felix

Thanks so much for your help!

Regards

Richard Cruz

Owner

713-502-3780

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<http://www.sapasequipment.com> www.sapasequipment.com

From: Hettich Services < <mailto:service@hettweb.com> service@hettweb.com>
Sent: Wednesday, August 23, 2023 9:32 AM
To: <mailto:Rcruz@sapasequipment.com> Rcruz@sapasequipment.com
Subject: Rotanta RP | 4300-01 | SN 3327

Hello Richard,

The Rotanta RP is discontinued therefore part are also not being 
manufactured for this unit.

I found the Part number for the key, it is 5763

We have no more keys in stock, I will reach out to Germany to see if the key 
assembly kit is still available by any chance, which I doubt it is.

Will get back to you on this.

Attached is the repair manual

Best regards,

Felix Suero

Service Coordinator

Hettich Instruments

100 Cummings Center, Ste 136L

Beverly, MA 01915 USA

1 (866) 370-4388

<mailto:Felix.suero@hettwebb.com> Felix.suero@hettweb.com

<http://www.hettweb.com/> www.hettweb.com

<https://www.linkedin.com/company/hettich-instruments>

------------------------------------------------------------------------------------------

Please consider the environment before printing this email.

------------------------------------------------------------------------------------------

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>OK, thanks for =
checking.<o:p></o:p><o:p>&nbsp;</o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Hettich Services &lt;service@hettweb.com&gt; =
 Sent: Monday, August 28, 2023 11:13 AM To: =
rcruz@sapasequipment.com Subject: Re: Rotanta RP | 4300-01 | =
SN 3327<o:p></o:p></div></div><o:p>&nbsp;</o:p>=EF=BB=BFHello =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>I got word from =
Germany,<o:p></o:p>The key is =
discontinued, and no longer available.<o:p></o:p><o:p>&nbsp;</o:p><div><div>Best regards,<o:p></o:p>&nbsp;<o:p></o:p>Felix =
Suero<o:p></o:p>Service =
Coordinator<o:p></o:p>&nbsp;<o:p></o:p>Hettich Instruments<o:p></o:p>100 =
Cummings Center, Ste 136L<o:p></o:p>Beverly, MA 01915 USA<o:p></o:p>1 (866) 370-4388<o:p></o:p><a =
href=3D"mailto:Felix.suero@hettwebb.com">Felix.suero@hettweb.com</=
a><o:p></o:p><a href=3D"http://www.hettweb.com/">www.hettweb.com</a><o:p></o:p>&nbsp;<o:p></o:p><a =
href=3D"https://www.linkedin.com/company/hettich-instruments"><img =
border=3D0 width=3D40 height=3D34 style=3D'width:.4166in;height:.3541in' =
id=3D"Picture_x0020_6" =
src=3D"cid:image005.png@01D9D9AA.509155F0"></a><o:p></o:p>----------------------------------=
--------------------------------------------------------<o:p></o:p>Please =
consider the environment before printing this email. <o:p></o:p>----------------------------------=
--------------------------------------------------------<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
id=3Dmail-editor-reference-message-container><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Date: Monday, August 28, 2023 at 10:49 AM To: =
Hettich Services &lt;<a =
href=3D"mailto:service@hettweb.com">service@hettweb.com</a>&gt; Sub=
ject: RE: Rotanta RP | 4300-01 | SN =
3327<o:p></o:p></div>Good morning =
Felix<o:p></o:p>&nbsp;<o:p></=
o:p>Trust you =
had an enjoyable weekend.&nbsp; <o:p></o:p>&nbsp;<o:p></=
o:p>Just =
checking to see if you heard back anything on the =
key?<o:p></o:p>&nbsp;<o:p></=
o:p>Thanks,Rich<o=
:p></o:p>&nbsp;<o:p></=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, August 23, 2023 10:09 AM To: =
'Hettich Services' &lt;<a =
href=3D"mailto:service@hettweb.com">service@hettweb.com</a>&gt; Sub=
ject: RE: Rotanta RP | 4300-01 | SN 3327<o:p></o:p><=
/div></div>&nbsp;<o:p></=
o:p>Felix<o:p></o=
:p>&nbsp;<o:p></=
o:p>Thanks so =
much for your help!<o:p></o:p>&nbsp;<o:p></=
o:p>Regards<o:p><=
/o:p>&nbsp;<o:p></=
o:p>Richard Cruz<o:p></o:p></=
span>Owner<o:p></o:p></=
span>&nbsp;<o:p></o:p></=
span><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1562in;height:.1562in' id=3D"Picture_x0020_5" =
src=3D"cid:image006.gif@01D9D9AA.509155F0" alt=3DTel=C3=A9fono>&nbsp; 713-502-3780<o:p></o:p></=
span><img border=3D0 width=3D15 =
height=3D11 style=3D'width:.1562in;height:.1145in' =
id=3D"Picture_x0020_2" src=3D"cid:image007.gif@01D9D9AA.509155F0" =
alt=3DEmail>&nbsp; <a href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequipment.com</a><o:p></o:p></=
span><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_3" src=3D"cid:image008.gif@01D9D9AA.509155F0" =
alt=3DWeb>&nbsp; <a href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a><=
span =
style=3D'font-size:11.0pt;mso-ligatures:standardcontextual'><o:p></o:p></=
span>&nbsp;<o:p></o:p></=
span><img border=3D0 width=3D292 =
height=3D66 style=3D'width:3.0416in;height:.6875in' =
id=3D"Picture_x0020_4" src=3D"cid:image009.jpg@01D9D9AA.509155F0" =
alt=3D"A close up of a sign&#10;&#10;Description automatically =
generated"><o:p></o:p></=
span>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From: Hettich Services &lt;<a =
href=3D"mailto:service@hettweb.com">service@hettweb.com</a>&gt; Sent: Wednesday, August 23, =
2023 9:32 AM To: <a =
href=3D"mailto:Rcruz@sapasequipment.com">Rcruz@sapasequipment.com</a> Subject: Rotanta RP | 4300-01 | SN =
3327<o:p></o:p><=
/div></div>&nbsp;<o:p></=
o:p>Hello =
Richard,<o:p></o:p>&nbsp;<o:p></=
o:p>The Rotanta =
RP is discontinued therefore part are also not being manufactured for =
this unit.<o:p></o:p>I found the =
Part number for the key, it is 5763<o:p></o:p>We have no =
more keys in stock, I will reach out to Germany to see if the key =
assembly kit is still available by any chance, which I doubt it =
is.<o:p></o:p>Will get =
back to you on this.<o:p></o:p>Attached is =
the repair manual<o:p></o:p>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p><div><div>Best =
regards,<o:p></o:p><=
p class=3DMsoNormal style=3D'text-autospace:none'>&nbsp;<o:p></o:p></=
span>Felix Suero<o:p></o:p></=
span>Service Coordinator<o:p></o:p><=
p class=3DMsoNormal style=3D'text-autospace:none'>&nbsp;<o:p></o:p><=
p class=3DMsoNormal style=3D'text-autospace:none'>Hettich Instruments<o:p></o:p></=
span>100 Cummings Center, Ste 136L<o:p></o:p><=
p class=3DMsoNormal style=3D'text-autospace:none'>Beverly, MA 01915 USA<o:p></o:p></=
span>1 (866) 370-4388<o:p></o:p></=
span><a =
href=3D"mailto:Felix.suero@hettwebb.com">Felix.suero@hettweb.com</=
a><o:p></o:p></=
span><a href=3D"http://www.hettweb.com/">www.hettweb.com</a><o:p></o:p></=
span>&nbsp;<o:p></o:p><=
p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><a =
href=3D"https://www.linkedin.com/company/hettich-instruments"><img =
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id=3D"Picture_x0020_1" src=3D"cid:image005.png@01D9D9AA.509155F0" =
alt=3Dimage004.png></a><o:p></o:p></=
span>----------------------------------=
--------------------------------------------------------<o:p></o:p></=
span>Please consider the environment =
before printing this email. <o:p></o:p></=
span>----------------------------------=
--------------------------------------------------------<o:p></o:p></=
span>&nbsp;<o:p></o:p><=
p class=3DMsoNormal>&nbsp;<o:p></o:p><=
/div></div>&nbsp;<o:p></=
o:p></div></div></div></body></html>
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