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From: <rcruz@sapasequipment.com>
To: "'Michael Field'" <mfield@paradisebiomed.com>
References: <CAGYM5axFZm7aDrsyfq3JWY-rVQN09-C20AGVCAFiutv8cd6nyw@mail.gmail.com> <006901d9da7b$9183d930$b48b8b90$@sapasequipment.com> <CAGYM5azOkrVnogd47qV1_CztNA9DWyybpNsB6Hwqp9-N+07QFQ@mail.gmail.com> <000b01d9dff5$903f9d50$b0bed7f0$@sapasequipment.com> <CAGYM5awQ-2At1L=OO280JZYnE7gXxJZjeA7_wQHbZqoz4B1K2w@mail.gmail.com>
In-Reply-To: <CAGYM5awQ-2At1L=OO280JZYnE7gXxJZjeA7_wQHbZqoz4B1K2w@mail.gmail.com>
Subject: RE: Tissue Processor
Date: Tue, 5 Sep 2023 07:44:31 -0500
Message-ID: <002201d9dff6$b9589740$2c09c5c0$@sapasequipment.com>
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I doubt we will be able to repair; regardless we will look for the parts. 
Likely will return item and reimburse you.

Just need to hear back from insurance company first.   They are a great 
company to deal with and I would expect to have resolved with the next two 
weeks.

Richard

From: Michael Field <mfield@paradisebiomed.com>
Sent: Tuesday, September 5, 2023 7:39 AM
To: rcruz@sapasequipment.com
Subject: Re: Tissue Processor

What happens when they resolve? Will I get refunded? Or are you going to 
repair it? Do I ship it back to you?

On Tue, Sep 5, 2023 at 8:36 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good morning Michael,

First of all, my apologies for not updating you last week.   So it took me a 
longer than expected but have submitted all the necessary documents to the 
insurance company.

I would expect them to resolve within the next couple weeks.

I will keep you updated from now on; again my apologies.

Richard

PS- Feel free to call me as needed 713-502-3780

From: Michael Field <mfield@paradisebiomed.com 
<mailto:mfield@paradisebiomed.com> >
Sent: Tuesday, September 5, 2023 6:19 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Tissue Processor

Good Morning Sir,

Any updates? Are you able to explain what happens next? I am starting to get 
very frustrated because I bought this machine, it showed up broken, and now 
I am still sitting here with a broken machine and no refund. What is going 
on?

On Tue, Aug 29, 2023 at 9:20 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Michael,

Pictures look good.  I will prepare an insurance claim today.

Please bear with me for a few weeks as the insurance company resolves this. 
I have found them to be very liberal in paying claims as long as all 
necessary documentation is provided.

Thanks and feel free to reach me as necessary.

Best

Richard

From: Michael Field <mfield@paradisebiomed.com 
<mailto:mfield@paradisebiomed.com> >
Sent: Monday, August 28, 2023 4:15 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Tissue Processor

Hello Richard,

Attached are photos of the damaged instrument. The screen powers on but it 
does not display anything, only partially. It beeps a few times, but you 
cant see anything and none of the controls work. Let me know what you think 
we should do next. Thank you!

Best Regards,

Michael Field

Paradise Biomedical

(833) 624-6633

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>I doubt we will be able to =
repair; regardless we will look for the parts.=C2=A0 Likely will return =
item and reimburse you.=C2=A0=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Just need to =
hear back from insurance company first.=C2=A0=C2=A0 They are a great =
company to deal with and I would expect to have resolved with the next =
two weeks. <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Michael Field =
&lt;mfield@paradisebiomed.com&gt; <br><b>Sent:</b> Tuesday, September 5, =
2023 7:39 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Re: Tissue Processor<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>What =
happens when they resolve? Will I get refunded? Or are you going to =
repair it? Do I ship it back to you?&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Sep 5, 2023 at 8:36 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning Michael,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>First of =
all, my apologies for not updating you last week.&nbsp;&nbsp; So it took =
me a longer than expected but have submitted all the necessary documents =
to the insurance company.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I would =
expect them to resolve within the next couple weeks.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will keep =
you updated from now on; again my apologies.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>PS- Feel =
free to call me as needed 713-502-3780<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Field &lt;<a href=3D"mailto:mfield@paradisebiomed.com" =
target=3D"_blank">mfield@paradisebiomed.com</a>&gt; <br><b>Sent:</b> =
Tuesday, September 5, 2023 6:19 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Tissue Processor<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
Morning Sir,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any =
updates? Are you able to explain what happens next? I am starting to get =
very frustrated because I bought this machine, it showed up broken, and =
now I am still sitting here with a broken machine and no refund. What is =
going on?&nbsp;&nbsp;<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Aug =
29, 2023 at 9:20=E2=80=AFAM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Michael, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Pictures =
look good.&nbsp; I will prepare an insurance claim today.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please bear =
with me for a few weeks as the insurance company resolves this.&nbsp; I =
have found them to be very liberal in paying claims as long as all =
necessary documentation is provided. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
feel free to reach me as necessary.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Field &lt;<a href=3D"mailto:mfield@paradisebiomed.com" =
target=3D"_blank">mfield@paradisebiomed.com</a>&gt; <br><b>Sent:</b> =
Monday, August 28, 2023 4:15 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Tissue =
Processor<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Attached =
are photos of the damaged instrument. The screen powers on but it does =
not display anything, only partially. It beeps a few times, but you cant =
see anything and none of the controls work. Let me know what you think =
we should do next. Thank you!&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div></div></div></blockquote></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
class=3Dm-7876439051574741926gmailsignatureprefix>-- =
</span><o:p></o:p></p></div></div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#222222'>Best Regards,</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#222222'>Michael Field</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#222222'>Paradise =
Biomedical&nbsp;</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#222222'>(833) =
624-6633</span><o:p></o:p></p></div></div></div></div></div></blockquote>=
</div></div></div></body></html>
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