Da

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From: <rcruz@sapasequipment.com>
To: "'Conner, Michael'" <Mike.Conner@Buehler.com>
References: <00e001d9e002$b192bac0$14b83040$@sapasequipment.com> <E17B3A58EDAE40A98F5BF2B94F8D13931D9E02B59EA0@MIKE.CONNER.BUEHLER.COM>
In-Reply-To: <E17B3A58EDAE40A98F5BF2B94F8D13931D9E02B59EA0@MIKE.CONNER.BUEHLER.COM>
Subject: RE: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER Buehler:0415000001004
Date: Tue, 5 Sep 2023 15:17:08 -0500
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Hi Mike,

Few questions:

*	Is the issue with the eye piece and not the knob( forgive my
ignorance)?  
*	Do you have a "guess" of what the repair cost range would be?

Thanks so much!

From: Conner, Michael <Mike.Conner@Buehler.com> 
Sent: Tuesday, September 5, 2023 2:01 PM
To: rcruz@sapasequipment.com
Subject: RE: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER
Buehler:0415000001004

If you want to return the eyepiece assembly to me, I can take a look and
quote the repair if possible.

Thanks,

Mike Conner

Senior Field Service Engineer

mike.conner@buehler.com <mailto:mike.conner@buehler.com>  P: 847-295-4544
C: 847-736-0944

------------------- Original Message -------------------
From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >;
Received: Tue Sep 05 2023 09:10:34 GMT-0500 (Central Daylight Time)
To: Buehler - Support <support@buehler.com <mailto:support@buehler.com> >;
Case Creation support@buehler.com <mailto:support@buehler.com>
<support@buehler.com <mailto:support@buehler.com> >;
Subject: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Good day,

Thanks for taking my call earlier this morning.  As discussed we have the
following unit:

Buhler Micromet 3  Micro Hardness tester

Model:  1600-4300

Serial: B-D58382

The issue we are having is that the "dial" that moves the line left and
right( X-axis) only moves the line right( see pic).

We appreciate your feedback on what might be causing this and possible
solutions.

Can you also send us a manual and parts schematic?

Thanks in advance,

Richard Cruz

Owner

713-502-3780

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<http://www.sapasequipment.com/> www.sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Mike,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Few questions:<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><ul style=3D'margin-top:0in' =
type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Is the issue with the =
eye piece and not the knob( forgive my ignorance)?&nbsp; =
<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Do you have a =
&#8220;guess&#8221; of what the repair cost range would =
be?<o:p></o:p></li></ul><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks so much!&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Conner, Michael =
&lt;Mike.Conner@Buehler.com&gt; <br><b>Sent:</b> Tuesday, September 5, =
2023 2:01 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
RE: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER =
Buehler:0415000001004<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><div><p =
class=3DMsoNormal><span style=3D'font-family:"Segoe UI",sans-serif'>If =
you want to return the eyepiece assembly to me,&nbsp;I can take a look =
and quote the repair if possible.</span><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-family:"Segoe =
UI",sans-serif'>Thanks,</span><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><br>&nbsp;<o:p></o:p></span></p></div><div =
id=3Dsignature><div><div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:14.0pt;font-family:"Segoe UI",sans-serif'>Mike =
Conner</span></strong><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Segoe =
UI",sans-serif'>Senior Field Service Engineer</span><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Segoe =
UI",sans-serif'><a =
href=3D"mailto:mike.conner@buehler.com">mike.conner@buehler.com</a>&nbsp;=
P: 847-295-4544&nbsp; C: 847-736-0944</span><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div></div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Tahoma",sans-serif'>--------------=
----- Original Message -------------------<br><strong><span =
style=3D'font-family:"Tahoma",sans-serif'>From:</span></strong> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
;<br><strong><span =
style=3D'font-family:"Tahoma",sans-serif'>Received:</span></strong> Tue =
Sep 05 2023 09:10:34 GMT-0500 (Central Daylight Time)<br><strong><span =
style=3D'font-family:"Tahoma",sans-serif'>To:</span></strong> Buehler - =
Support &lt;<a =
href=3D"mailto:support@buehler.com">support@buehler.com</a>&gt;; Case =
Creation <a href=3D"mailto:support@buehler.com">support@buehler.com</a> =
&lt;<a =
href=3D"mailto:support@buehler.com">support@buehler.com</a>&gt;;<br><stro=
ng><span =
style=3D'font-family:"Tahoma",sans-serif'>Subject:</span></strong> ISSUE =
WITH OUR MICROMET 3 MICRO HARDNESS TESTER</span><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif'><br><br><br><o:p></o:p></span></p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" =
style=3D'width:100.0%;border-collapse:seperate;display:table;float:none'>=
<tr><td style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt =
1.5pt'><p class=3DMsoNormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></td><td =
width=3D"100%" style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt =
3.75pt 5.25pt 11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:wf_segoe-ui_normal;color:#212121'>Yo=
u don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>. =
<a href=3D"https://aka.ms/LearnAboutSenderIdentification">Learn why this =
is important</a><o:p></o:p></span></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt'><p class=3DMsoNormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:wf_segoe-ui_normal;color:#212121'>&n=
bsp;<o:p></o:p></span></p></td></tr></table><div><div><p =
class=3DMsoNormal>Good day,<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Thanks for =
taking my call earlier this morning.&nbsp; As discussed we have the =
following unit:<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Buhler =
Micromet 3&nbsp; Micro Hardness tester<o:p></o:p></p><p =
class=3DMsoNormal>Model:&nbsp; 1600-4300<o:p></o:p></p><p =
class=3DMsoNormal>Serial: B-D58382<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>The issue we =
are having is that the &#8220;dial&#8221; that moves the line left and =
right( X-axis) only moves the line right( see =
pic).&nbsp;<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>We appreciate your feedback on what might be causing =
this and possible solutions.&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Can you also =
send us a manual and parts schematic?<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Thanks in =
advance,<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><o:p></o:p></p><p class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><o:=
p></o:p></p><p class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><o=
:p></o:p></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt'><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_1" src=3D"cid:image001.gif@01D9E00C.08FF78D0" =
alt=3DTel&eacute;fono></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1562in;height:.1145in' =
id=3D"Picture_x0020_2" src=3D"cid:image002.gif@01D9E00C.08FF78D0" =
alt=3DEmail></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><a href=3D"mailto:amora@sapasequipment.com"><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>rcruz@sapasequi=
pment.com</span></a><o:p></o:p></p><p class=3DMsoNormal><img border=3D0 =
width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_3" src=3D"cid:image003.gif@01D9E00C.08FF78D0" =
alt=3DWeb><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><a href=3D"http://www.sapasequipment.com/"><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:windowtext=
;text-decoration:none'>www.sapasequipment.com</span></a><o:p></o:p></p><p=
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style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><o=
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