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From: <rcruz@sapasequipment.com>
To: "'Michael Field'" <mfield@paradisebiomed.com>
References: <063401d9dd14$49a14350$dce3c9f0$@sapasequipment.com> <SA1PR14MB598335EBC9953B05C1CC843ADEE4A@SA1PR14MB5983.namprd14.prod.outlook.com> <000b01d9df35$ac4fc530$04ef4f90$@sapasequipment.com> <SA1PR14MB59831615ECBD68E741C23145DEE8A@SA1PR14MB5983.namprd14.prod.outlook.com> <017001d9e013$980d9e10$c828da30$@sapasequipment.com> <CAGYM5ayi=2HKNsjG_UG7fUPkv9LyP+EYrX6WBJy1HWJ5SDKXSg@mail.gmail.com>
In-Reply-To: <CAGYM5ayi=2HKNsjG_UG7fUPkv9LyP+EYrX6WBJy1HWJ5SDKXSg@mail.gmail.com>
Subject: RE: FW: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM RANDLCARRIERSWEBPROWP8832789
Date: Wed, 6 Sep 2023 08:05:25 -0500
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Hi Michael,

Are you available to speak at 11am central?

From: Michael Field <mfield@paradisebiomed.com>
Sent: Wednesday, September 6, 2023 6:32 AM
To: rcruz@sapasequipment.com
Subject: Re: FW: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM 
RANDLCARRIERSWEBPROWP8832789

Good Morning Richard,

I am happy to see that the insurance is moving along. But, I am still unsure 
how I fit into this picture. Insurance will pay you back... then... you pay 
me back? Why do I need to wait until insurance pays you? I am down the money 
and I am down a machine. I'm in a bad spot here and I need this resolved 
immediately. The way this is being handled is making me feel very 
uncomfortable. Let me know what the deal is please. Thank you.

On Tue, Sep 5, 2023 at 12:11 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Michael,

I just received this message from the insurance company.

Will continue to keep you posted.

Regards

Richard

From: tracking@parcelpro.com <mailto:tracking@parcelpro.com> 
<tracking@parcelpro.com <mailto:tracking@parcelpro.com> >
Sent: Tuesday, September 5, 2023 10:55 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM 
RANDLCARRIERSWEBPROWP8832789

Good morning Richard,

Thank you for the notice. Our team will move forward to register your claim.

Thank you

Daniela Magallan Garcia
Administrative Assistant

High Value Business Unit

Parcel Pro®, a UPS Capital Company – (0F65226)

Office: 888-683-2300 Option 4, 1

Fax: 310-328-1221

<mailto:Tracking@parcelpro.com> Tracking@parcelpro.com

<http://www.parcelpro.com/> www.parcelpro.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, September 4, 2023 6:43 AM
To: PPI TRACKING <tracking@parcelpro.com <mailto:tracking@parcelpro.com> >
Subject: RE: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM 
RANDLCARRIERSWEBPROWP8832789

Good day Ms. Garica,

Following is to confirm I sent “Notice to Carrier” to R&L Carriers this 
morning and copied you.

Kindly confirm you received copy.

Best regards,

Richard

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Drive

Fulshear, TX 77441USA

713-502-3780

https://sapasequipment.com

From: tracking@parcelpro.com <mailto:tracking@parcelpro.com> 
<tracking@parcelpro.com <mailto:tracking@parcelpro.com> >
Sent: Friday, September 1, 2023 6:41 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM 
RANDLCARRIERSWEBPROWP8832789

Good day Richard,

Thank you for providing the claim form, invoice, photos, and video.

Please send our team any documentation that demonstrates you have notified 
the carrier of your loss.

Upon receiving a copy of the Notice to Carrier, an investigation will be 
open for this package.

Do allow investigation and review period status on this package to be up to 
15 business days for final results to be provided by the carrier.

Thank you

Daniela Magallan Garcia
Administrative Assistant

High Value Business Unit

Parcel Pro®, a UPS Capital Company – (0F65226)

Office: 888-683-2300 Option 4, 1

Fax: 310-328-1221

<mailto:Tracking@parcelpro.com> Tracking@parcelpro.com

<http://www.parcelpro.com/> www.parcelpro.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, September 1, 2023 1:39 PM
To: PPI TRACKING <tracking@parcelpro.com <mailto:tracking@parcelpro.com> >
Subject: [EXTERNAL] FW: CLAIM FOR DAMAGED ITEM

To whom it may concern,

Please find my claim with supporting documentation.

Thanks and let me know if you need anything else from me.

Richard Cruz

Owner

Sapas LLC

5602 Verona Ridge Drive

Fulshear, TX 77441USA

713-502-3780

https://sapasequipment.com

Best Regards,

Michael Field

Paradise Biomedical

(833) 624-6633

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Michael,=C2=A0 =
<o:p></o:p><o:p>&nbsp;</o:p>Are you available to speak at 11am =
central?<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Michael Field =
&lt;mfield@paradisebiomed.com&gt; Sent: Wednesday, September =
6, 2023 6:32 AM To: =
rcruz@sapasequipment.com Subject: Re: FW: [EXTERNAL] FW: CLAIM =
FOR DAMAGED ITEM RANDLCARRIERSWEBPROWP8832789<o:p></o:p></div><o:p>&nbsp;</o:p><div>Good =
Morning Richard,<o:p></o:p><div><o:p>&nbsp;</o:p></div><div>I =
am happy to see that the insurance is moving along. But, I am still =
unsure&nbsp;how I fit into this picture. Insurance will pay you back... =
then... you pay me back? Why do I need to wait until insurance&nbsp;pays =
you? I am down the money and I am down a machine. I'm in&nbsp;a bad spot =
here and I need this resolved immediately. The way this is being handled =
is making me feel very uncomfortable. Let me know what the deal&nbsp;is =
please. Thank you.<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><div>On =
Tue, Sep 5, 2023 at 12:11=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div>Hi Michael, =
<o:p></o:p>&nbsp;<o:p><=
/o:p>I just =
received this message from the insurance company.&nbsp; =
<o:p></o:p>&nbsp;<o:p><=
/o:p>Will =
continue to keep you posted.<o:p></o:p>&nbsp;<o:p><=
/o:p>Regards<o:p>=
</o:p>Richard<o:p>=
</o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:=
 <a href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a> &lt;<a =
href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a>&gt; Sent: =
Tuesday, September 5, 2023 10:55 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> Subject: RE: =
[EXTERNAL] FW: CLAIM FOR DAMAGED ITEM =
RANDLCARRIERSWEBPROWP8832789<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Good =
morning Richard,<o:p></o:p>Thank you =
for the notice. Our team will move forward to register your =
claim.<o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>Thank you<o:p></o:p>&nbsp;<o:p></o:p><o:p>&nbsp;</o:p><=
/p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Daniela Magallan =
Garcia Administrative =
Assistant<o:p></o:p>High Value =
Business Unit<o:p></o:p>Parcel =
Pro=C2=AE, a UPS Capital Company =E2=80=93 =
(0F65226)<o:p></o:p>Office: =
888-683-2300 Option 4, 1<o:p></o:p>Fax: =
310-328-1221<o:p></o:p><a =
href=3D"mailto:Tracking@parcelpro.com" target=3D"_blank">Tracking@parcelpro.com</a=
><o:p></o:p><a =
href=3D"http://www.parcelpro.com/" target=3D"_blank">www.parcelpro.com</a><o:p=
></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Monday, September 4, 2023 6:43 AM To: PPI TRACKING &lt;<a =
href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a>&gt; Subject: RE: =
[EXTERNAL] FW: CLAIM FOR DAMAGED ITEM =
RANDLCARRIERSWEBPROWP8832789<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>Good day =
Ms. Garica,<o:p></o:p>&nbsp;<o:p><=
/o:p>Following =
is to confirm I sent =E2=80=9CNotice to Carrier=E2=80=9D to R&amp;L =
Carriers this morning and copied you.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Kindly =
confirm you received copy.<o:p></o:p>&nbsp;<o:p><=
/o:p>Best =
regards,<o:p></o:p>Richard =
<o:p></o:p>&nbsp;<o:p><=
/o:p>Richard Cruz<o:p></o:p>Owner =
<o:p></o:p>Sapas =
LLC<o:p></o:p>5602 Verona Ridge =
Drive<o:p></o:p>Fulshear, TX =
77441USA<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><a =
href=3D"https://urldefense.com/v3/__https:/can01.safelinks.protection.out=
look.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C01*7C=
guillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc8=
99fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CUn=
known*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiL=
CJXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyToLD*2FkLf=
6whBHy8*3D&amp;reserved=3D0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuHKAHQs5udqho=
!LaorxqCoNHmj-Latddeszc0YgBdKg3lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJ=
BiCRrQrsyYY$" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p>&nbsp;<o:p></o:p><o:p>&nbsp;<=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:=
 <a href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a> &lt;<a =
href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a>&gt; Sent: =
Friday, September 1, 2023 6:41 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> Subject: RE: =
[EXTERNAL] FW: CLAIM FOR DAMAGED ITEM =
RANDLCARRIERSWEBPROWP8832789<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Good day Richard,<o:p></o:p>Thank you for providing the claim form, invoice, =
photos, and video.<o:p></o:p>Please send our team any documentation that =
demonstrates you have notified the carrier of your =
loss.<o:p></o:p>&nbsp;<o:p></o:p>Upon receiving a copy of the Notice to Carrier, an investigation will be open for this =
package.<o:p></o:p>Do allow investigation and review period status =
on this package to be up to 15 business days for final results to be =
provided by the carrier. <o:p></o:p>&nbsp;<o:p></o:p>Thank you<o:p></o:p>&nbsp;<o:p></o:p><o:p>&nbsp;</o:p><=
/p>&nbsp;<o:p></o:p>Daniela Magallan =
Garcia Administrative =
Assistant<o:p></o:p>High Value =
Business Unit<o:p></o:p>Parcel =
Pro=C2=AE, a UPS Capital Company =E2=80=93 =
(0F65226)<o:p></o:p>Office: =
888-683-2300 Option 4, 1<o:p></o:p>Fax: =
310-328-1221<o:p></o:p><a =
href=3D"mailto:Tracking@parcelpro.com" target=3D"_blank">Tracking@parcelpro.com</a=
><o:p></o:p><a =
href=3D"http://www.parcelpro.com/" target=3D"_blank">www.parcelpro.com</a><o:p=
></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Friday, September 1, 2023 1:39 PM To: PPI TRACKING &lt;<a =
href=3D"mailto:tracking@parcelpro.com" =
target=3D"_blank">tracking@parcelpro.com</a>&gt; Subject: =
[EXTERNAL] FW: CLAIM FOR DAMAGED ITEM<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>To whom it =
may concern,<o:p></o:p>&nbsp;<o:p><=
/o:p>Please find =
my claim with supporting documentation.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks and =
let me know if you need anything else from me.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Richard Cruz<o:p></o:p>Owner =
<o:p></o:p>Sapas =
LLC<o:p></o:p>5602 Verona Ridge =
Drive<o:p></o:p>Fulshear, TX =
77441USA<o:p></o:p>713-502-3780<o:p></o:p><=
p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><a =
href=3D"https://urldefense.com/v3/__https:/can01.safelinks.protection.out=
look.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C01*7C=
guillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc8=
99fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CUn=
known*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiL=
CJXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyToLD*2FkLf=
6whBHy8*3D&amp;reserved=3D0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuHKAHQs5udqho=
!LaorxqCoNHmj-Latddeszc0YgBdKg3lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJ=
BiCRrQrsyYY$" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p>&nbsp;<o:p></o:p><o:p>&nbsp;<=
/o:p>&nbsp;<o:p><=
/o:p></div></div></div></blockquote></div> <o:p></o:p><div><o:p>&nbsp;</o:p></div>-- <o:p></o:p><div><div><div>Best =
Regards,<o:p></o:p></div><div>Michael Field<o:p></o:p></div><div>Paradise =
Biomedical&nbsp;<o:p></o:p></div><div>(833) =
624-6633<o:p></o:p></div></div></div></div></body></html>
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