Da

✏️ Editing: 1694036139.M654730P3284207.aristoteles.x5servers.net,S=35340,W=36181:2,S

From: <rcruz@sapasequipment.com>
To: "'Jake Maruna'" <lab@cofapod.com>
References: <023001d9dc23$7b49f1f0$71ddd5d0$@sapasequipment.com> <7D4C10FE-FB85-4A6E-98A5-F9F12E1C627A@hxcore.ol>, <029901d9dc2d$da5e4330$8f1ac990$@sapasequipment.com> <58848D25-495A-4CA1-B24B-11289253386A@hxcore.ol>, <02cb01d9dc36$cde08b50$69a1a1f0$@sapasequipment.com> <8BA4F1D4-3BC3-403D-B767-DCCB7A53F019@hxcore.ol>, <054901d9e101$4695f570$d3c1e050$@sapasequipment.com> <A8464562-A4B4-4328-93B3-9D9B685B81F8@hxcore.ol>, <056b01d9e103$2cd246f0$8676d4d0$@sapasequipment.com> <B5C2B6E8-9947-4C34-A040-B4E0B8A73C5C@hxcore.ol>,<059601d9e107$7965ddc0$6c319940$@sapasequipment.com> <041700CD-DBDF-4FB2-A427-ED9B8A1FB9B4@hxcore.ol>
In-Reply-To: <041700CD-DBDF-4FB2-A427-ED9B8A1FB9B4@hxcore.ol>
Subject: RE: QUICK REFERENCER MANUAL
Date: Wed, 6 Sep 2023 16:35:28 -0500
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Appreciate your understanding…..  I will insure the equipment as well.

Thanks again,

Rich

From: Jake Maruna <lab@cofapod.com>
Sent: Wednesday, September 6, 2023 4:28 PM
To: rcruz@sapasequipment.com
Subject: RE: QUICK REFERENCER MANUAL

I would suppose so. If we could box the monitor and the computer part, and 
secure them to the stainer itself. It might work. I can get the two pieces 
boxed up. If we put the stainer on a pallet and if everything is 
shrink-wrapped together, I think that might work. I know what you mean about 
them “throwing” them. Seen that too many times.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 2:17 PM
To: Jake Maruna <mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Ok. Could everything be placed on the pallet? This avoids the carrier 
“throwing” boxes…..

From: Jake Maruna <lab@cofapod.com <mailto:lab@cofapod.com> >
Sent: Wednesday, September 6, 2023 3:49 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Right now no I don’t. I suppose the main unit could be placed on a pallet 
and wrapped up. The other two pieces could be boxed up and shipped back.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 1:46 PM
To: Jake Maruna <mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Ah…..   So we need to find a way to pack it in a protected manner.   Do you 
have the means?

From: Jake Maruna <lab@cofapod.com <mailto:lab@cofapod.com> >
Sent: Wednesday, September 6, 2023 3:44 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

Unfortunately no, I do not have the crate it came in. I think they have 
disposed of it already.

Thanks,

Jake

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 1:32 PM
To: Jake Maruna <mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

Do you have the crate the stainer arrived in?

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, September 6, 2023 3:03 PM
To: 'Jake Maruna' <lab@cofapod.com <mailto:lab@cofapod.com> >
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

Great and thanks for allowing us to make the necessary repairs.

Working on pick up and will reach out shortly with the details.

Best

Richard

From: Jake Maruna <lab@cofapod.com <mailto:lab@cofapod.com> >
Sent: Wednesday, September 6, 2023 1:39 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

I finally got a chance to talk to Dr. Florek about stainer. He is fine with 
shipping it back for repairs. Go ahead and make the shipping arrangements 
and let me know what we need to do on our end.

Thanks,

Jake

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 11:13 AM
To: Jake Maruna <mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Sounds good. Thanks.

From: Jake Maruna <lab@cofapod.com <mailto:lab@cofapod.com> >
Sent: Thursday, August 31, 2023 12:18 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Ok, I will pass this info along to Dr. Florek and see what he says.

I’ll keep you posted.

Jake

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 10:09 AM
To: Jake Maruna <mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

So, the issue appears to be theta motor.  I would consider this a rather 
simple fix but likely one we would have to do.

I ask you for the opportunity to correct and FULLY inspect and test unit . 
We would pay for all shipping involved and extend the warranty once it is 
repaired.

We are a small honest business and would greatly appreciate the opportunity 
to correct this; I will be personally involved in every step.

Thanks for the consideration,

Richard

From: Jake Maruna <lab@cofapod.com <mailto:lab@cofapod.com> >
Sent: Thursday, August 31, 2023 11:39 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

I am having a hard time getting the video to upload (the file is too big for 
email). So I snapped a couple of screenshots of the errors screens for you. 
I did manage to get it to go past the initial error we had talked about. But 
then it tripped 2 more times. Once was for looking for baskets in the 
stainer. The other it didn’t give an error code, but instead just locked up.

If you have an Iphone, we see about face timing it, since the video won’t 
load.

Thanks,

Jake

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 8:54 AM
To: lab@cofapod.com <mailto:lab@cofapod.com>
Subject: QUICK REFERENCER MANUAL

Hi Jake

Please check page 4 regarding Unresolved Errors. 
<https://tools.thermofisher.com/content/sfs/manuals/Gemini%20ES%20Quick%20Reference%20Card%20A7961001%20Issue%201.pdf> 
https://tools.thermofisher.com/content/sfs/manuals/Gemini%20ES%20Quick%20Reference%20Card%20A7961001%20Issue%201.pdf

We are also checking with  Thermo on this issue.

Will be in touch,

Rich

Richard Cruz

Owner

713-502-3780

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<http://www.sapasequipment.com> www.sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Appreciate your =
understanding=E2=80=A6..=C2=A0 I will insure the equipment as =
well.=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Thanks again,=C2=A0 <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna =
&lt;lab@cofapod.com&gt; Sent: Wednesday, September 6, 2023 =
4:28 PM To: rcruz@sapasequipment.com Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div></div><o:p>&nbsp;</o:p>I would =
suppose so. If we could box the monitor and the computer part, and =
secure them to the stainer itself. It might work. I can get the two =
pieces boxed up. If we put the stainer on a pallet and if everything is =
shrink-wrapped together, I think that might work. I know what you mean =
about them =E2=80=9Cthrowing=E2=80=9D them. Seen that too many =
times.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Wednesday, September 6, 2023 2:17 PM To: <a =
href=3D"mailto:lab@cofapod.com">Jake Maruna</a> Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div><o:p>&nbsp;</o:p>Ok. Could =
everything be placed on the pallet? This avoids the carrier =
=E2=80=9Cthrowing=E2=80=9D boxes=E2=80=A6..<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Sent: =
Wednesday, September 6, 2023 3:49 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Right now no =
I don=E2=80=99t. I suppose the main unit could be placed on a pallet and =
wrapped up. The other two pieces could be boxed up and shipped =
back.<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Wednesday, September 6, 2023 1:46 PM To: <a =
href=3D"mailto:lab@cofapod.com">Jake Maruna</a> Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div>&nbsp;<o:p></o:p>Ah=E2=80=A6..&nbsp;&nbsp; So we need to find a way to =
pack it in a protected manner.&nbsp;&nbsp; Do you have the means?&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Sent: =
Wednesday, September 6, 2023 3:44 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi Richard, =
<o:p></o:p>&nbsp;<o:p></o:p>Unfortunately no, I do not have the crate it came in. =
I think they have disposed of it already. <o:p></o:p>&nbsp;<o:p></o:p>Thanks, =
<o:p></o:p>&nbsp;<o:p></o:p>Jake <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Wednesday, September 6, 2023 1:32 PM To: <a =
href=3D"mailto:lab@cofapod.com">Jake Maruna</a> Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div>&nbsp;<o:p></o:p>Hi =
Jake<o:p></o:p>&nbsp;<o:p></o:p>Do you have the crate the stainer arrived =
in?&nbsp;&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, September 6, 2023 3:03 PM To: =
'Jake Maruna' &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Subject:</b=
> RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
Jake<o:p></o:p>&nbsp;<o:p></o:p>Great and thanks for allowing us to make the necessary =
repairs.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Working on =
pick up and will reach out shortly with the details.<o:p></o:p>&nbsp;<o:p></o:p>Best<o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Sent: =
Wednesday, September 6, 2023 1:39 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi Richard, =
<o:p></o:p>&nbsp;<o:p></o:p>I finally got a chance to talk to Dr. Florek about =
stainer. He is fine with shipping it back for repairs. Go ahead and make =
the shipping arrangements and let me know what we need to do on our end. =
<o:p></o:p>&nbsp;<o:p></o:p>Thanks, <o:p></o:p>&nbsp;<o:p></o:p>Jake<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Thursday, August 31, 2023 11:13 AM To: <a =
href=3D"mailto:lab@cofapod.com">Jake Maruna</a> Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div>&nbsp;<o:p></o:p>Sounds good. =
Thanks.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Sent: =
Thursday, August 31, 2023 12:18 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Ok, I will =
pass this info along to Dr. Florek and see what he says. =
<o:p></o:p>&nbsp;<o:p></o:p>I=E2=80=99ll keep you posted.<o:p></o:p>&nbsp;<o:p></o:p>Jake<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Thursday, August 31, 2023 10:09 AM To: <a =
href=3D"mailto:lab@cofapod.com">Jake Maruna</a> Subject: RE: =
QUICK REFERENCER MANUAL<o:p></o:p></div>&nbsp;<o:p></o:p>Hi =
Jake<o:p></o:p>&nbsp;<o:p></o:p>So, the issue appears to be theta motor.&nbsp; I would =
consider this a rather simple fix but likely one we would have to =
do.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>I ask you for the opportunity to correct and FULLY =
inspect and test unit .&nbsp; We would pay for all shipping involved and =
extend the warranty once it is repaired.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>We are a =
small honest business and would greatly appreciate the opportunity to =
correct this; I will be personally involved in every step.&nbsp; =
&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Thanks for the consideration, <o:p></o:p>&nbsp;<o:p></o:p>Richard =
<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jake Maruna &lt;<a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a>&gt; Sent: =
Thursday, August 31, 2023 11:39 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: QUICK REFERENCER MANUAL<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
Richard,<o:p></o:p>&nbsp;<o:p></o:p>I am having a hard time getting the video to upload =
(the file is too big for email). So I snapped a couple of screenshots of =
the errors screens for you. I did manage to get it to go past the =
initial error we had talked about. But then it tripped 2 more times. =
Once was for looking for baskets in the stainer. The other it =
didn=E2=80=99t give an error code, but instead just locked =
up.<o:p></o:p>&nbsp;<o:p></o:p>If you have an Iphone, we see about face timing it, =
since the video won=E2=80=99t load. <o:p></o:p>&nbsp;<o:p></o:p>Thanks, =
<o:p></o:p>&nbsp;<o:p></o:p>Jake <o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Sent: Thursday, August 31, 2023 8:54 AM To: <a =
href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a> Subject: =
QUICK REFERENCER MANUAL<o:p></o:p></div>&nbsp;<o:p></o:p>Hi =
Jake<o:p></o:p>&nbsp;<o:p></o:p>Please check page 4 regarding Unresolved Errors.&nbsp; =
<a =
href=3D"https://tools.thermofisher.com/content/sfs/manuals/Gemini%20ES%20=
Quick%20Reference%20Card%20A7961001%20Issue%201.pdf">https://tools.thermofisher.com/content/sfs/manual=
s/Gemini%20ES%20Quick%20Reference%20Card%20A7961001%20Issue%201.pdf</span=
></a>&nbsp;&nbsp;&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>We are also =
checking with&nbsp; Thermo on this issue.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Will be in =
touch,<o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner<o:=
p></o:p>&nbsp;<o=
:p></o:p><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_4" src=3D"cid:image001.gif@01D9E0E0.24B4DFF0" =
alt=3DTel=C3=A9fono>&nbsp; =
713-502-3780<o:p></o:p><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1562in;height:.1145in' =
id=3D"Picture_x0020_3" src=3D"cid:image002.gif@01D9E0E0.24B4DFF0" =
alt=3DEmail>&nbsp; =
<a href=3D"mailto:amora@sapasequipment.com">r=
cruz@sapasequipment.com</a><o:p></o:p><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1562in;height:.1562in' id=3D"Picture_x0020_5" =
src=3D"cid:image003.gif@01D9E0E0.24B4DFF0" alt=3DWeb>&nbsp; =
<a href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a><o:p></o:p><p=
 class=3DMsoNormal>&nbsp;<o=
:p></o:p><img =
border=3D0 width=3D292 height=3D66 =
style=3D'width:3.0416in;height:.6875in' id=3D"Picture_x0020_6" =
src=3D"cid:image004.jpg@01D9E0E0.24B4DFF0" alt=3D"A close up of a =
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