Da

✏️ Editing: 1697464659.M383364P1806904.aristoteles.x5servers.net,S=23648,W=24162:2,S

From: <rcruz@sapasequipment.com>
To: "'LabX.com Client Services'" <clientservices@labx.com>
Cc: <tmackinnon@labx.com>,
	<ailedalvarez@gmail.com>
References: <651c758be20de_23a2b13f55cc25c28383693.sidekiq-frequent-fd-poduseast1-main5-blue-758d7b4d84-lv2bf@outbound-email.freshdesk.com> <6526c05d69407_2482ace9d7ab9a810896.sidekiq-frequent-fd-poduseast1-main5-blue-74ccc798bd-5bgq5@email.freshdesk.com>
In-Reply-To: <6526c05d69407_2482ace9d7ab9a810896.sidekiq-frequent-fd-poduseast1-main5-blue-74ccc798bd-5bgq5@email.freshdesk.com>
Subject: RE: Your LabX program
Date: Mon, 16 Oct 2023 08:57:35 -0500
Message-ID: <0cd201da0038$ba56a4e0$2f03eea0$@sapasequipment.com>
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Good morning Melissa,

The site is now functional.  Kindly check and please let me know that is the 
case.

The other issue we are experiencing is that the listings showing in LabX 
only include a few pictures.  No description or any other information is 
transferred.

From: LabX.com Client Services <clientservices@labx.com>
Sent: Wednesday, October 11, 2023 10:34 AM
To: rcruz@sapasequipment.com
Cc: tmackinnon@labx.com; ailedalvarez@gmail.com
Subject: Re: Your LabX program

Richard,

I appreciate your response. I will keep everyone updated on our end.

Chat soon,

Melissa

<https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ>

Client Services

clientservices@labx.com <mailto:clientservices@labx.com>

705-528-6888

Confidentiality Notice: This message, together with any attachments, is 
intended only for the use of the individual or entity to which it is 
addressed and may contain confidential or privileged information. If you 
think you have received this message in error, please advise the sender and 
delete this message and any attachments immediately.

On Wed, 11 Oct at 11:10 AM , Rcruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Thanks for your proactivity.  We noticed this yesterday and reached out to 
our computer tech.  Wil forward and update today.

From: LabX.com Client Services <clientservices@labx.com 
<mailto:clientservices@labx.com> >
Sent: Wednesday, October 11, 2023 10:05 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: tmackinnon@labx.com <mailto:tmackinnon@labx.com>
Subject: Re: Your LabX program

Good morning, Richard,

I hope you are doing well.

Our development team reached out to me, because your site is in maintenance 
mode. Are you able to let us know when this will be lifted? This has paused 
our LabVista set up, as we cannot proceed while the site is in this mode.

Thank you very much,

Melissa

<https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ>

Client Services

clientservices@labx.com <mailto:clientservices@labx.com>

705-528-6888

On Wed, 4 Oct at 10:40 AM , Rcruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Thank you so much.

From: LabX.com Client Services <clientservices@labx.com 
<mailto:clientservices@labx.com> >
Sent: Wednesday, October 4, 2023 9:10 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: tmackinnon@labx.com <mailto:tmackinnon@labx.com>
Subject: Re: Your LabX program

Thank you so much for your response.

I have passed this along to our development team and we will make sure that 
nothing is deleted.

I will be in touch if there is anything else we need from you.

Best regards,

Melissa

<https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ>

Client Services

clientservices@labx.com <mailto:clientservices@labx.com>

705-528-6888

52752:1468442

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning Melissa, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>The site is now functional.=C2=A0 Kindly check and =
please let me know that is the case.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>The other =
issue we are experiencing is that the listings showing in LabX only =
include a few pictures.=C2=A0 No description or any other information is =
transferred.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> LabX.com Client Services =
&lt;clientservices@labx.com&gt; <br><b>Sent:</b> Wednesday, October 11, =
2023 10:34 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> =
tmackinnon@labx.com; ailedalvarez@gmail.com<br><b>Subject:</b> Re: Your =
LabX program<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Richard,&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>I appreciate your response. I will keep everyone updated =
on our end.&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>=E2=80=8BChat =
soon,&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Melissa&nbsp;<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p><table =
class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;border:none'><tr =
style=3D'height:28.5pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden'><p =
class=3DMsoNormal><br><span style=3D'border:none windowtext =
1.0pt;padding:0in'><img width=3D126 height=3D35 =
style=3D'width:1.3125in;height:.368in' id=3D"_x0000_i1027" =
src=3D"https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7kn=
SWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc=
-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ"></span><o:p></o:p></p></td><td=
 valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Client =
Services&nbsp;</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a></span=
><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343;background:whit=
e'>705-528-6888</span><o:p></o:p></p></div></td></tr></table></table><div=
><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;</span><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Wed, 11 Oct at 11:10 AM <span class=3Dseparator>, =
Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span></span><span =
class=3Dseparator><o:p></o:p></span></p><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks for your proactivity.&nbsp; We noticed this =
yesterday and reached out to our computer tech.&nbsp; Wil forward and =
update today. </span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>BR<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>From: LabX.com Client Services &lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt; =
<br><b>Sent:</b> Wednesday, October 11, 2023 10:05 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Cc:</b> <a =
href=3D"mailto:tmackinnon@labx.com">tmackinnon@labx.com</a><br><b>Subject=
:</b> Re: Your LabX program<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Good morning, Richard,&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><div><p=
 class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>I hope you are doing well.&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Our development team reached out to me, =
because your site is in maintenance mode. Are you able to let us know =
when this will be lifted? This has paused our LabVista set up, as we =
cannot proceed while the site is in this mode.&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black;letter-spacing:-.05pt'>Thank you very =
much,&nbsp;</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'> <o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black;letter-spacing:-.05pt'>Melissa </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:28.5pt'><td =
style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;padding:3.15pt 3.15pt 3.15pt 3.15pt;height:28.5pt;overflow-wrap: =
break-word;overflow:hidden'><div><p class=3DMsoNormal><br><span =
style=3D'border:none windowtext 1.0pt;padding:0in'><img border=3D0 =
width=3D126 height=3D35 style=3D'width:1.3125in;height:.368in' =
id=3D"_x0000_i1026" =
src=3D"https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7kn=
SWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc=
-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ"></span><o:p></o:p></p></div></=
td><td style=3D'border:solid white 1.0pt;border-left:none;padding:3.15pt =
3.15pt 3.15pt 3.15pt;height:28.5pt;overflow-wrap: =
break-word;overflow:hidden'><div style=3D'margin-left:9.0pt'><div><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Client =
Services&nbsp;</span></b><o:p></o:p></p></div></div><div =
style=3D'margin-left:9.0pt'><div><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a></span=
><o:p></o:p></p></div></div><div style=3D'margin-left:9.0pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343;background:whit=
e'>705-528-6888</span><o:p></o:p></p></div></div></td></tr></table><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;</span><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Wed, 4 Oct at 10:40 AM <span class=3Dseparator>, =
Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span><o:p></o:p></span></p></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thank you so much.&nbsp; =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><block=
quote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>From: LabX.com Client Services &lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt; =
<br><b>Sent:</b> Wednesday, October 4, 2023 9:10 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Cc:</b> <a =
href=3D"mailto:tmackinnon@labx.com">tmackinnon@labx.com</a><br><b>Subject=
:</b> Re: Your LabX =
program<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><div><d=
iv><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you =
so much for your =
response.&nbsp;<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have =
passed this along to our development team and we will make sure that =
nothing is =
deleted.&nbsp;<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I will be =
in touch if there is anything else we need from =
you.&nbsp;<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Best =
regards,&nbsp;<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Melissa&nbsp;<o:p></o:p></span></p></div></div></div></di=
v><div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:28.5pt'><td =
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