Da

✏️ Editing: 1700848055.M93312P1408066.aristoteles.x5servers.net,S=110352,W=112525:2,S

From: <rcruz@sapasequipment.com>
To: "'Tracey MacKinnon'" <tmackinnon@labx.com>
Cc: "'Client Services'" <clientservices@labx.com>,
	"'Alfonso Morales'" <amora@sapasequipment.com>
References: <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADYadN3k4ZdRJs1F5z4eHDeAQAAAAA=@sapasequipment.com> <CAPb0jbU0WXLTOb6kD7BPhk3c1qa0+uobc_bSu0NCv95cOY7bhw@mail.gmail.com> <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAA3NseH/Jn/R7wodGMoO6z2AQAAAAA=@sapasequipment.com> <CAPb0jbV_PoHbDu=azoGr_kc8fjvJH1+t6R2dKv0Y0Y7Vrn4QPw@mail.gmail.com> <654cf95df11f_2442acd4255548034359be.sidekiq-frequent-fd-poduseast1-main5-blue-7ffb8d9d6b-44bkv@email.freshdesk.com> <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADLmeSTQm0LT7RwQq3w63EcAQAAAAA=@sapasequipment.com> <CAPb0jbW8gYordV1wEehGJo0X5=OpYOVQTu7UAwDObQzw2BPDew@mail.gmail.com> <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADL84enfpWEQYWBSnhiDx9OAQAAAAA=@sapasequipment.com> <CAPb0jbWOAmP7i+mSRv0ShSRvYNObtqZj_t0+_dZfaRKZcUs+0Q@mail.gmail.com> <04f901da1d6e$453c78d0$cfb56a70$@sapasequipment.com> <CAPb0
	jbWZcr6kMEQRQJCD61YRTajXMoPAW8nQtp8ihVydNZ-hzA@mail.gmail.com> <008d01da1eea$b9a6fc40$2cf4f4c0$@sapasequipment.com> <CAPb0jbVUDFzm4=So2h40yX=zgL2Up=yb1E8DT5piSnVa=w_C0g@mail.gmail.com>
In-Reply-To: <CAPb0jbVUDFzm4=So2h40yX=zgL2Up=yb1E8DT5piSnVa=w_C0g@mail.gmail.com>
Subject: RE: Client Services Action Required for Sapas LabX Listings
Date: Fri, 24 Nov 2023 11:47:32 -0600
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From my end will be getting hands on involved.

Kindest regards,

Richard

From: Tracey MacKinnon <tmackinnon@labx.com>
Sent: Friday, November 24, 2023 10:28 AM
To: rcruz@sapasequipment.com
Cc: Client Services <clientservices@labx.com>; Alfonso Morales 
<amora@sapasequipment.com>
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Richard:

Sorry to hear your frustration and I appreciate you reaching out to let me 
know.

Let me follow up to understand what is happening.

Thanks,

On Fri, Nov 24, 2023 at 10:27 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Tracey,

Trust you had an enjoyable Thanksgiving.

I hope you share my frustration; after 2 years of manually correcting LabX 
listings on a daily basis there is as of yet a satisfactory solution.  As 
you know, LabX is one of the platforms we wan to partner with on a long term 
basis however we receive very little support from your system group in 
finding a resolution.

Most respectfully,

Richard

From: Tracey MacKinnon <tmackinnon@labx.com <mailto:tmackinnon@labx.com> >
Sent: Wednesday, November 22, 2023 12:24 PM
To: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >; Client Services <clientservices@labx.com <mailto:clientservices@labx.com> 
 >
Cc: Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> >
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Richard:

Appreciate your input on listings discrepancies. Please let @Client Services 
<mailto:clientservices@labx.com>  know if you are still seeing these issues 
tomorrow.

@Client Services <mailto:clientservices@labx.com>  any other information for 
Richard/Alfonso?

Thanks,

On Wed, Nov 22, 2023 at 1:04 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

As an fyi, there are tons of discrepancies.  Some cases 3 listings of the 
same item.  The BUY IT NOW items option doesn’t work.  Migrated information 
is limited( to say the least).

Thank you for your attention to this and other issues.

Richard

From: Tracey MacKinnon <tmackinnon@labx.com <mailto:tmackinnon@labx.com> >
Sent: Wednesday, November 22, 2023 11:56 AM
To: Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> >
Cc: Client Services <clientservices@labx.com 
<mailto:clientservices@labx.com> >; Richard Cruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> >
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Alfonso:

Sapas's website is set to have a full scrape tomorrow evening and once that 
occurs the discrepancies that you are seeing should be resolved.

If there is anything else please let us know.

Thanks,

On Tue, Nov 14, 2023 at 9:05 AM Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> > wrote:

Good morning Tracey!

Thank you very much. I look forward to the technical team's recommendations.

Alfonso Morales

International Sales

+52 (55) 6067-9639

amora@sapasequipment.com <mailto:amora@sapasequipment.com>

<http://www.sapasequipment.com> www.sapasequipment.com

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

This email may contain information of interest only to Sapas Equipment. It 
is only allowed to copy, use or distribute it to authorized persons. If you 
received this email by mistake, please notify the sender or email 
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as long as it includes a way to be removed. You are receiving this 
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receive this information, please kindly let us know and it will be removed 
within the next 24 hours.

De: Tracey MacKinnon <tmackinnon@labx.com <mailto:tmackinnon@labx.com> >
Enviado el: martes, 14 de noviembre de 2023 07:46 a. m.
Para: Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> >; Client Services 
<clientservices@labx.com <mailto:clientservices@labx.com> >
CC: Richard Cruz <rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
 >
Asunto: Client Services Action Required for Sapas LabX Listings

Hi Alfonso:

Thank you for reaching out. I will defer to our internal teams and their 
expertise with supporting this type of question.

@Client Services <mailto:clientservices@labx.com>  will gladly help you out 
with your question. It will take them a little time to look into what is 
causing the issue.

Thanks Everyone!

On Mon, Nov 13, 2023 at 5:04 PM Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> > wrote:

Dear Tracey,

Hello again!

We are currently in the process of debugging and updating products in the 
Sapas store. We've already taken care of products that are no longer 
available for sale by deactivating and deleting them. However, I've noticed 
that there's a discrepancy between the products listed and the ones that are 
actually available in the store.

Please let me know if there's a tool or command in the Labx platform that I 
can use to correct the product inventory or if your assistance is required.

Thanks in advance,

Alfonso Morales

International Sales

+52 (55) 6067-9639

amora@sapasequipment.com <mailto:amora@sapasequipment.com>

<http://www.sapasequipment.com> www.sapasequipment.com

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

De: LabX.com Client Services <clientservices@labx.com 
<mailto:clientservices@labx.com> >
Enviado el: jueves, 9 de noviembre de 2023 09:23 a. m.
Para: amora@sapasequipment.com <mailto:amora@sapasequipment.com>
CC: tmackinnon@labx.com <mailto:tmackinnon@labx.com> ; 
customersupport@labx.com <mailto:customersupport@labx.com> ; 
rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Asunto: Re: RE: Sapas LabX Listings

Good morning all,

no problem. See attached. The sheet has the listings divided into TWO tabs: 
the first are the listings pulled via your Ebay store & the second are the 
DIS listings pulled from your sapasequipment DIS / LabVista scrape.

Any questions, let us know.

Rob

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VNsAfWOoy0_J-NjdyLo_Zk>

LabX Client Services
Email: clientservices@labx.com <mailto:clientservices@labx.com>
Phone: 705-528-6888

On Thu, 9 Nov at 8:40 AM , Tracey MacKinnon <tmackinnon@labx.com 
<mailto:tmackinnon@labx.com> > wrote:

Hi Alfonso:

Good to hear from you, hope you are having a good week so far!

@Client Services <mailto:clientservices@labx.com>  will you please pull a 
report for Sapas's active products (IO# 
<https://4116733.app.netsuite.com/app/accounting/transactions/salesord.nl?id=3324001> 
409788) for Alfonso.

Thanks,

On Wed, Nov 8, 2023 at 11:39 PM Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> > wrote:

Dear Tracy,

Earlier this year we received a great help from you by sending us the excel 
list attached to the above message.

I am writing to you again to request an updated Excel list of the active 
products published to date in the Sapas account.

Any help would be greatly appreciated.

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTEsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.6T4HvRSztQkaqSrst3awrOcr8K-79IoXOJFbiZrZMM8> 
+52 (55) 6067-9639

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTIsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.Tkh2jEsjhMLmNXbPD0uSzUt3bwztFeYi2QjjuTngqV0> 
amora@sapasequipment.com <mailto:amora@sapasequipment.com>

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTMsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.8Ox0h-6fFf1_SIREc_dRgS8jBVUVMu55b71qiqZ5wnY> 
<http://www.sapasequipment.com> www.sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTQsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.7ssoaTPXDRPBAROp5eFodoynC0p_Cji78WzM52dl1D8>

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

De: Tracey MacKinnon <tmackinnon@labx.com <mailto:tmackinnon@labx.com> >
Enviado el: lunes, 30 de enero de 2023 01:24 p. m.
Para: Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> >
Asunto: Re: Sapas LabX Listings

Hi Alfonso:

Glad to be of help!

I am your Account Manager so if you need anything else don't hesitate to 
contact me.

Thanks, Tracey

On Mon, Jan 30, 2023 at 1:49 PM Alfonso Morales <amora@sapasequipment.com 
<mailto:amora@sapasequipment.com> > wrote:

Wow, how efficient! Thank you very much.

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODcsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.rxs_nfNBt9F5pj72RfWugLK3vUFUxtT7l5Q11sHDO98> 
+52 (56) 3309-5523

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9._zeRFJCigIQF4K8POarVSCdgOdtMoRS_hVK09zvnTFE> 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODksImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.K8P6sX2wLwAMakAVVTf5v2rwj1apmPX0bcbD9TLyy-Q> 
<http://www.sapasequipment.com> www.sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTAsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.w_qSsyggvT8MGkZM2buA5KQicz7h0uAJleTafZNkUgY>

De: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Enviado el: lunes, 30 de enero de 2023 12:22 p. m.
Para:  <mailto:amora@sapasequipment.com> amora@sapasequipment.com; Client 
Services < <mailto:clientservices@labx.com> clientservices@labx.com>
Asunto: Sapas LabX Listings

Hi:

I received your request for an excel list of your products on LabX.

The excel spreadsheet is attached of the listings for Sapas as of today.

Thanks,