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✏️ Editing: 1701282942.M121088P646979.aristoteles.x5servers.net,S=131687,W=134302:2,RS

From: <rcruz@sapasequipment.com>
To: "'LabX.com Client Services'" <clientservices@labx.com>
Cc: <tmackinnon@labx.com>,
	<amora@sapasequipment.com>
References: <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADYadN3k4ZdRJs1F5z4eHDeAQAAAAA=@sapasequipment.com>, <CAPb0jbU0WXLTOb6kD7BPhk3c1qa0+uobc_bSu0NCv95cOY7bhw@mail.gmail.com>, <!&!AAAAAAAAAAAuAAAAAAAAABOYS/xuFhtLgtnl1xPxHnABAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAA3NseH/Jn/R7wodGMoO6z2AQAAAAA=@sapasequipment.com>, <CAPb0jbV_PoHbDu=azoGr_kc8fjvJH1+t6R2dKv0Y0Y7Vrn4QPw@mail.gmail.com> <6560ea02dc801_1e62ad11b136da4665351a.sidekiq-frequent-fd-poduseast1-main5-blue-f9b5f96d5-vzlxk@email.freshdesk.com> 
In-Reply-To: 
Subject: RE: RE: Sapas LabX Listings
Date: Wed, 29 Nov 2023 12:35:40 -0600
Message-ID: <006601da22f2$dccbba60$96632f20$@sapasequipment.com>
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As a follow up:

I JUST ADDED THE FREIGHT COST, WEIGHT AND DIMENSIONS.  SO FAR THE BUY IT NOW 
OPTION IS STILL NOT WORKING.  I WILL TRY AGAIN.

So here is issue#1:  Option to “add to cart” does not work, thus interested 
buyer cant purchase. 
https://www.labx.com/item/TODO/ESS-138531-115993894865?_gl=1*j0h6kj*_ga*MTcwMjU5NjkyNC4xNjk5NTc1MTIy*_ga_PVN469JYBF*MTcwMTI4MTY2MC4xMS4xLjE3MDEyODE4OTQuNjAuMC4w

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, November 29, 2023 12:33 PM
To: 'LabX.com Client Services' <clientservices@labx.com>
Cc: 'tmackinnon@labx.com' <tmackinnon@labx.com>; 'amora@sapasequipment.com' 
<amora@sapasequipment.com>
Subject: RE: RE: Sapas LabX Listings

Hello again Rob,

From: LabX.com Client Services <clientservices@labx.com 
<mailto:clientservices@labx.com> >
Sent: Friday, November 24, 2023 12:23 PM
To: amora@sapasequipment.com <mailto:amora@sapasequipment.com>
Cc: tmackinnon@labx.com <mailto:tmackinnon@labx.com> ; 
rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: RE: Sapas LabX Listings

Hi Richard,

Rob here. Apologies for the issues you have been experiencing with your 
listings. Jesse and his team have worked hard to ensure the listings are 
functioning properly, but we realize some issues have popped up that need a 
resolution. We have some recommendations and plans of action outlined below- 
however, we are also still waiting for updates / information on your end 
that, until we have it, we cannot have properly functioning 'Buy Now' 
listings. Many of the issues popping up on listings have been temporary 
fixes that the team has been testing in the interim while we await this 
information we need.

To ensure the Buy Now issues are resolved, we still need you to add the 
shipping weights and dimensions to the listings on your website. This will 
allow us to configure the Labvista listings we pull from there to also have 
the Buy Now button option. Melissa on my team has requested this information 
a few times but we have yet to hear back / see this information added. 
Looking back through our inbox, the last emails from both Melissa and Tracey 
requesting this information were approximately two weeks ago. In the 
interim, we left your Ebay listings active so at least some items were 
available as Buy Now products. However, since they're not coming through as 
expected / we are seeing these discrepancies you outlined in your previous 
emails, we recommend that we disable the eBay sync, leaving just the RaQ 
Labvista listings for now- which have been coming through with no issues.

Also, the SAPAS website's sitemap broke a while back during the original 
scraper setup. We reached out to request a fix, but as we never heard back 
nor saw a fix go through on the sitemap, Jesse and his team ended up 
building a second, completely new custom scraper for your listings. This 
scraper has been successful to date for the RaQ listings- but just another 
reminder that the sitemap has been broken for sometime if your team can look 
into this for future scrapes.

Please let us know when the shipping / product information has been updated 
to your products on your website. From there, we can get the Buy Now portion 
of your program fully operational.

Any questions / clarification needed, please let us know.

Warm regards,

Rob

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VNsAfWOoy0_J-NjdyLo_Zk>

LabX Client Services
Email:  <mailto:clientservices@labx.com> clientservices@labx.com
Phone: 705-528-6888

On Fri, 24 Nov at 12:47 PM , Rcruz < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

From my end will be getting hands on involved.

Kindest regards,

Richard

From: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Sent: Friday, November 24, 2023 10:28 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: Client Services < <mailto:clientservices@labx.com> 
clientservices@labx.com>; Alfonso Morales < 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com>
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Richard:

Sorry to hear your frustration and I appreciate you reaching out to let me 
know.

Let me follow up to understand what is happening.

Thanks,

On Fri, Nov 24, 2023 at 10:27 AM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

Hi Tracey,

Trust you had an enjoyable Thanksgiving.

I hope you share my frustration; after 2 years of manually correcting LabX 
listings on a daily basis there is as of yet a satisfactory solution.  As 
you know, LabX is one of the platforms we wan to partner with on a long term 
basis however we receive very little support from your system group in 
finding a resolution.

Most respectfully,

Richard

From: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Sent: Wednesday, November 22, 2023 12:24 PM
To: Richard Cruz < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com>; Client Services < 
<mailto:clientservices@labx.com> clientservices@labx.com>
Cc: Alfonso Morales < <mailto:amora@sapasequipment.com> 
amora@sapasequipment.com>
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Richard:

Appreciate your input on listings discrepancies. Please let 
<mailto:clientservices@labx.com> @Client Services know if you are still 
seeing these issues tomorrow.

<mailto:clientservices@labx.com> @Client Services any other information for 
Richard/Alfonso?

Thanks,

On Wed, Nov 22, 2023 at 1:04 PM < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com> wrote:

As an fyi, there are tons of discrepancies.  Some cases 3 listings of the 
same item.  The BUY IT NOW items option doesn’t work.  Migrated information 
is limited( to say the least).

Thank you for your attention to this and other issues.

Richard

From: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Sent: Wednesday, November 22, 2023 11:56 AM
To: Alfonso Morales < <mailto:amora@sapasequipment.com> 
amora@sapasequipment.com>
Cc: Client Services < <mailto:clientservices@labx.com> 
clientservices@labx.com>; Richard Cruz < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com>
Subject: Re: Client Services Action Required for Sapas LabX Listings

Hi Alfonso:

Sapas's website is set to have a full scrape tomorrow evening and once that 
occurs the discrepancies that you are seeing should be resolved.

If there is anything else please let us know.

Thanks,

On Tue, Nov 14, 2023 at 9:05 AM Alfonso Morales < 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com> wrote:

Good morning Tracey!

Thank you very much. I look forward to the technical team's recommendations.

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzY0MzMyODgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.2Ev9EtsK3rBUsUw8J8HcINVkvwYiG1oGVbuS6SV2ak0> 
+52 (55) 6067-9639

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzY0MzMyODksImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.Hmt81vNJ0tUcUUsHDq-O6LoFD0BOt1rcnilTIexB02Y> 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzY0MzMyOTAsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.hfxVOVqxq7oiT1G4HGW1gKCAi_XyLU6DXWrgMihcOG8> 
<http://www.sapasequipment.com> www.sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzY0MzMyOTEsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.TecxrTtiEj2Ppkeg1AuQTzx44QLCv_ppthZhsoSxteo>

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

This email may contain information of interest only to Sapas Equipment. It 
is only allowed to copy, use or distribute it to authorized persons. If you 
received this email by mistake, please notify the sender or email 
<mailto:info@sapasequipment.com> info@sapasequipment.com with the subject ** 
Remove ** and receive our apologies. This E-mail cannot be considered SPAM 
as long as it includes a way to be removed. You are receiving this 
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receive this information, please kindly let us know and it will be removed 
within the next 24 hours.

De: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Enviado el: martes, 14 de noviembre de 2023 07:46 a. m.
Para: Alfonso Morales < <mailto:amora@sapasequipment.com> 
amora@sapasequipment.com>; Client Services < 
<mailto:clientservices@labx.com> clientservices@labx.com>
CC: Richard Cruz < <mailto:rcruz@sapasequipment.com> 
rcruz@sapasequipment.com>
Asunto: Client Services Action Required for Sapas LabX Listings

Hi Alfonso:

Thank you for reaching out. I will defer to our internal teams and their 
expertise with supporting this type of question.

<mailto:clientservices@labx.com> @Client Services will gladly help you out 
with your question. It will take them a little time to look into what is 
causing the issue.

Thanks Everyone!

On Mon, Nov 13, 2023 at 5:04 PM Alfonso Morales < 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com> wrote:

Dear Tracey,

Hello again!

We are currently in the process of debugging and updating products in the 
Sapas store. We've already taken care of products that are no longer 
available for sale by deactivating and deleting them. However, I've noticed 
that there's a discrepancy between the products listed and the ones that are 
actually available in the store.

Please let me know if there's a tool or command in the Labx platform that I 
can use to correct the product inventory or if your assistance is required.

Thanks in advance,

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzY0MzMyOTIsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.ptVAgh_lIzvGPVbGGEM0pbvkA2OE2LRkBO256jJGEMc>

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

De: LabX.com Client Services < <mailto:clientservices@labx.com> 
clientservices@labx.com>
Enviado el: jueves, 9 de noviembre de 2023 09:23 a. m.
Para:  <mailto:amora@sapasequipment.com> amora@sapasequipment.com
CC:  <mailto:tmackinnon@labx.com> tmackinnon@labx.com; 
<mailto:customersupport@labx.com> customersupport@labx.com; 
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Asunto: Re: RE: Sapas LabX Listings

Good morning all,

no problem. See attached. The sheet has the listings divided into TWO tabs: 
the first are the listings pulled via your Ebay store & the second are the 
DIS listings pulled from your sapasequipment DIS / LabVista scrape.

Any questions, let us know.

Rob

LabX Client Services
Email:  <mailto:clientservices@labx.com> clientservices@labx.com
Phone: 705-528-6888

On Thu, 9 Nov at 8:40 AM , Tracey MacKinnon < <mailto:tmackinnon@labx.com> 
tmackinnon@labx.com> wrote:

Hi Alfonso:

Good to hear from you, hope you are having a good week so far!

<mailto:clientservices@labx.com> @Client Services will you please pull a 
report for Sapas's active products (IO# 
<https://4116733.app.netsuite.com/app/accounting/transactions/salesord.nl?id=3324001> 
409788) for Alfonso.

Thanks,

On Wed, Nov 8, 2023 at 11:39 PM Alfonso Morales < 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com> wrote:

Dear Tracy,

Earlier this year we received a great help from you by sending us the excel 
list attached to the above message.

I am writing to you again to request an updated Excel list of the active 
products published to date in the Sapas account.

Any help would be greatly appreciated.

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTEsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.6T4HvRSztQkaqSrst3awrOcr8K-79IoXOJFbiZrZMM8> 
+52 (55) 6067-9639

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTIsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.Tkh2jEsjhMLmNXbPD0uSzUt3bwztFeYi2QjjuTngqV0> 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTMsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.8Ox0h-6fFf1_SIREc_dRgS8jBVUVMu55b71qiqZ5wnY> 
<http://www.sapasequipment.com> www.sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTQsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.7ssoaTPXDRPBAROp5eFodoynC0p_Cji78WzM52dl1D8>

Please, before printing this message, check that it is necessary, let's take 
care of the planet.

De: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Enviado el: lunes, 30 de enero de 2023 01:24 p. m.
Para: Alfonso Morales < <mailto:amora@sapasequipment.com> 
amora@sapasequipment.com>
Asunto: Re: Sapas LabX Listings

Hi Alfonso:

Glad to be of help!

I am your Account Manager so if you need anything else don't hesitate to 
contact me.

Thanks, Tracey

On Mon, Jan 30, 2023 at 1:49 PM Alfonso Morales < 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com> wrote:

Wow, how efficient! Thank you very much.

Alfonso Morales

International Sales

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODcsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.rxs_nfNBt9F5pj72RfWugLK3vUFUxtT7l5Q11sHDO98> 
+52 (56) 3309-5523

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9._zeRFJCigIQF4K8POarVSCdgOdtMoRS_hVK09zvnTFE> 
<mailto:amora@sapasequipment.com> amora@sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0ODksImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.K8P6sX2wLwAMakAVVTf5v2rwj1apmPX0bcbD9TLyy-Q> 
<http://www.sapasequipment.com> www.sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwNzU5NjE0OTAsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.w_qSsyggvT8MGkZM2buA5KQicz7h0uAJleTafZNkUgY>

De: Tracey MacKinnon < <mailto:tmackinnon@labx.com> tmackinnon@labx.com>
Enviado el: lunes, 30 de enero de 2023 12:22 p. m.
Para:  <mailto:amora@sapasequipment.com> amora@sapasequipment.com; Client 
Services < <mailto:clientservices@labx.com> clientservices@labx.com>
Asunto: Sapas LabX Listings

Hi:

I received your request for an excel list of your products on LabX.

The excel spreadsheet is attached of the listings for Sapas as of today.

Thanks,