Da

✏️ Editing: 1705066094.M734973P3825850.aristoteles.x5servers.net,S=48552,W=49690:2,S

From: <rcruz@sapasequipment.com>
To: "'Dipak Mahato'" <dmahato@seachangetechnologies.com>
References: <BYAPR20MB24876DF53D70CDC9F12C5B44C1672@BYAPR20MB2487.namprd20.prod.outlook.com> <CAOYtp1LiUDK6jEkYYjNZ-xsEErwS8FjmO1=BiRpWSU+KZDv8FQ@mail.gmail.com> <079901da41c8$4087d7c0$c1978740$@sapasequipment.com> <CAOYtp1KSnTxwZGJhnS0--fBit2y8BM=4DGFdP9J=tK1-bxKrYg@mail.gmail.com>    
In-Reply-To: 
Subject: RE: Call# 691951 Requesting manual
Date: Fri, 12 Jan 2024 07:28:10 -0600
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Good morning Dipak,

I wanted to follow up and see if you are still interested in the pump.   We 
went through the manual thoroughly and are glad to say, both units are 
working properly( as noted in video). The issue why it wasn’t pumping is 
because there is an initial process required  to move the fluid into the 
pump. Once this process was completed (as referenced on page 23 in the 
manual) the unit pumps properly.  This  process was done on both units and 
they are both working ( BTW, we sold one of the units this week).  For peace 
of mind, the unit is under 60 days warranty.

Be assured I am not into “pushy” sales tactics but rather letting you know 
it is working properly. If your decision is you no longer want the unit, I 
will understand.   😊

Best,

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, January 10, 2024 7:20 AM
To: 'Dipak Mahato' <dmahato@seachangetechnologies.com>
Subject: RE: Call# 691951 Requesting manual

Hi Dipak

Good morning. The unit is ready and working properly.

Best

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, January 8, 2024 4:26 PM
To: 'Dipak Mahato' <dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >
Subject: RE: Call# 691951 Requesting manual

Hi Dipak,

Please find video attached.   We have also ordered the saphire plunge( will 
need 2) which we will install.

We also tested the second unit which is also working .

Here is the video:

https://www.wevideo.com/view/3296067186

Best,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, January 8, 2024 1:58 PM
To: 'Dipak Mahato' <dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >
Subject: RE: Call# 691951 Requesting manual

It is working. We will run it again and run a video.   We believe we still 
need the saphire plunger to initiate the process of negative pressure.  My 
tech started by blowing onto the tube; once the water entered the unit it 
was pumping properly.  There was both activity at the initial reservoir as 
well as the drainage.

We will order the saphire plunge now.

Regards

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, January 8, 2024 8:00 AM
To: 'Dipak Mahato' <dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >
Subject: RE: Call# 691951 Requesting manual

Good morning Dipak,

Thanks for the explanation. I am currently with 2 of my engineers looking 
into this matter.

Here is what we have defined so far:

*	We can order( at our expense) a new Shimadzu sapphire plunger for this 
unit. Part # 29816837-91
*	Before we purchase this part, we are checking whether it is missing from 
our 2 units.
*	Will be performing our own testing
*	Will involve Shimadzu tech dpt as needed.

Will keep you abreast of our investigation.

Best

Rich

From: Dipak Mahato <dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >
Sent: Monday, January 8, 2024 7:46 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Call# 691951 Requesting manual

Hello Rich,

The first test that I did was to try and see if the unit would pull water 
into the system and then push it out.  One issue was that it was provided, 
the unit did not have a tubing connected to the input manifold.  However, it 
did have a tubing connected to the exhaust port with the same fitting. So I 
moved the tubing from the exhaust to the input, assuming that if the liquid 
(water) dumps out of the exhaust port directly, that is not a big deal.

With the input tubing set up, I referred to the instruction manual to see 
how to activate the pump, with constant flow rate setting.  This seems to be 
a common procedure for testing, as it is clearly spelled out in the manual 
(page 21).  When I did this, putting the input tubing into a bottle of 
water, the pump did not draw water into the input tubing.  This leads me to 
believe that there is something wrong/missing with the syringe pump system. 
I did not open the system or do any further diagnostic, so I really don't 
know.  I had the same observations with the second unit when I came back.

Thank you and good luck,

Dipak

Dipak Mahato, PhD | Founder and CEO

Mobile: 919-601-9500

<mailto:dmahato@seachangetechnologies.com> 
dmahato@seachangetechnologies.com

<https://twitter.com/seachangewater> 
<https://www.linkedin.com/company/6555839?trk=tyah&trkInfo=tarId%3A1422566705265%2Ctas%3Aseachange%20technologies%2Cidx%3A1-1-1> 
<http://www.seachangetechnologies.com/>

On Sun, Jan 7, 2024 at 7:18 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Dipak,

This to confirm receiving your email; thanks.

In order to better understand the issue I was hoping you could help clarify 
a few things. You mentioned there wasn’t any liquid pumping/flowing into the 
PTFE tube; did I understand correctly?    If so, did you test with water?

Appreciate any insight you can offer in this regards.

Best,

Rich

Richard Cruz

Owner

713-502-3780

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<http://www.sapasequipment.com> www.sapasequipment.com

From: Dipak Mahato <dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >
Sent: Sunday, January 7, 2024 5:19 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Fwd: Call# 691951 Requesting manual

---------- Forwarded message ---------
From: Savka, Andriy <ansavka@shimadzu.com <mailto:ansavka@shimadzu.com> >
Date: Thu, Jan 4, 2024, 3:41 PM
Subject: Call# 691951 Requesting manual
To: dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> 
<dmahato@seachangetechnologies.com 
<mailto:dmahato@seachangetechnologies.com> >

Hello,

I received your call about Requesting manual.

Please confirm you are referring to the instrumentation LC-8A, C20203002037.

Please see the attachment.

I'd like to make you aware that your product has been discontinued for more 
than seven years. Due to its age, we can only provide limited support from 
this location.

Thank in advance for your response.

Andriy Savka | Product Specialist - HPLC

Shimadzu Scientific Instruments

Address:  7102 Riverwood Drive, Columbia, MD 21046, U.S.A.

Direct: +1 410-910-0825 | Toll Free: 800-477-1227

Website:  <http://www.ssi.shimadzu.com/> http://www.ssi.shimadzu.com/   | 
Consumables:  <http://store.shimadzu.com/> http://store.shimadzu.com/

------=_NextPart_001_002B_01DA4528.E7BE2EA0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning Dipak,=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I wanted to follow up and see if you are still =
interested in the pump.=C2=A0=C2=A0 We went through the manual =
thoroughly and are glad to say, both units are working properly( as =
noted in video). The issue why it wasn=E2=80=99t pumping is because =
there is an initial process required =C2=A0to move the fluid into the =
pump. Once this process was completed (as referenced on page 23 in the =
manual) the unit pumps properly. =C2=A0This =C2=A0process was done on =
both units and they are both working ( BTW, we sold one of the units =
this week). =C2=A0For peace of mind, the unit is under 60 days warranty. =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Be assured I am not into =E2=80=9Cpushy=E2=80=9D sales =
tactics but rather letting you know it is working properly. If your =
decision is you no longer want the unit, I will understand. =
=C2=A0=C2=A0<span style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>&#128522;</span>=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best,<o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Wednesday, January 10, =
2024 7:20 AM<br><b>To:</b> 'Dipak Mahato' =
&lt;dmahato@seachangetechnologies.com&gt;<br><b>Subject:</b> RE: Call# =
691951 Requesting manual<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Hi =
Dipak<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Aptos",sans-serif'>Good =
morning. The unit is ready and working properly.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Best<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Rich<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'><o:p>&nbsp;</o:p></span></p><div=
><div style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt =
0in 0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, January 8, 2024 4:26 PM<br><b>To:</b> 'Dipak =
Mahato' &lt;<a =
href=3D"mailto:dmahato@seachangetechnologies.com">dmahato@seachangetechno=
logies.com</a>&gt;<br><b>Subject:</b> RE: Call# 691951 Requesting =
manual<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi =
Dipak,<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Please find video attached.&nbsp;&nbsp; We have also =
ordered the saphire plunge( will need 2) which we will =
install.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>We also =
tested the second unit which is also working .&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Here is the =
video:<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><a =
href=3D"https://www.wevideo.com/view/3296067186">https://www.wevideo.com/=
view/3296067186</a><o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best,<o:p></o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, January 8, 2024 1:58 PM<br><b>To:</b> 'Dipak =
Mahato' &lt;<a =
href=3D"mailto:dmahato@seachangetechnologies.com">dmahato@seachangetechno=
logies.com</a>&gt;<br><b>Subject:</b> RE: Call# 691951 Requesting =
manual<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>It is =
working. We will run it again and run a video. &nbsp;&nbsp;We believe we =
still need the saphire plunger to initiate the process of negative =
pressure.&nbsp; My tech started by blowing onto the tube; once the water =
entered the unit it was pumping properly.&nbsp; There was both activity =
at the initial reservoir as well as the drainage.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>We will order the saphire plunge =
now.&nbsp; <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Monday, January 8, 2024 8:00 AM<br><b>To:</b> 'Dipak =
Mahato' &lt;<a =
href=3D"mailto:dmahato@seachangetechnologies.com">dmahato@seachangetechno=
logies.com</a>&gt;<br><b>Subject:</b> RE: Call# 691951 Requesting =
manual<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Good morning =
Dipak,<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks for the explanation. I am currently with 2 of =
my engineers looking into this matter. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Here is what =
we have defined so far:<o:p></o:p></p><ul style=3D'margin-top:0in' =
type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>We can order( at our =
expense) a new Shimadzu sapphire plunger for this unit. Part # =
29816837-91<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Before we purchase =
this part, we are checking whether it is missing from our 2 =
units.<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Will be performing our =
own testing <o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Will involve Shimadzu =
tech dpt as needed.<o:p></o:p></li></ul><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Will keep =
you abreast of our investigation. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best<o:p></o:p></p><p class=3DMsoNormal>Rich =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Dipak Mahato &lt;<a =
href=3D"mailto:dmahato@seachangetechnologies.com">dmahato@seachangetechno=
logies.com</a>&gt; <br><b>Sent:</b> Monday, January 8, 2024 7:46 =
AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Call# 691951 Requesting =
manual<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hello =
Rich,&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>The first test that I did was to try and see if the =
unit would pull water into the system and then push it out.&nbsp; One =
issue was that it was provided, the unit did not have a tubing connected =
to the input manifold.&nbsp; However, it did have a tubing connected to =
the exhaust port with the same fitting. So I moved the tubing from the =
exhaust to the input, assuming that if the liquid (water) dumps out of =
the exhaust port directly, that is not a big =
deal.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>With the input tubing set up, I referred to the =
instruction manual to see how to activate the pump, with constant flow =
rate setting.&nbsp; This seems to be a common procedure&nbsp;for =
testing, as it is clearly spelled out in the manual (page 21).&nbsp; =
When I did this, putting the input tubing into a bottle of water, the =
pump did not draw water into the input tubing.&nbsp; This leads me to =
believe that there is something wrong/missing with the syringe pump =
system.&nbsp; I did not open the system or do any further diagnostic, so =
I really don't know.&nbsp; I had the same observations with the second =
unit when I came back.&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you and good luck,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Dipak<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><div><div=
><p style=3D'margin:0in'><span =
style=3D'font-size:11.5pt;font-family:"Arial",sans-serif;color:black'>Dip=
ak Mahato, PhD | Founder and CEO</span><o:p></o:p></p><p =
style=3D'margin:0in'><span =
style=3D'font-size:11.5pt;font-family:"Arial",sans-serif;color:black'>Mob=
ile: 919-601-9500</span><o:p></o:p></p><p style=3D'margin:0in'><a =
href=3D"mailto:dmahato@seachangetechnologies.com" =
target=3D"_blank"><span =
style=3D'font-size:11.5pt;font-family:"Arial",sans-serif;color:#1155CC'>d=
mahato@seachangetechnologies.com</span></a><o:p></o:p></p><p =
style=3D'margin:0in'><a href=3D"https://twitter.com/seachangewater" =
target=3D"_blank"><span =
style=3D'font-size:11.5pt;font-family:"Arial",sans-serif;color:#1155CC;te=
xt-decoration:none'><img border=3D0 id=3D"_x0000_i1031" =
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GQ5EkPLi0cqUxOJnjMmKpHNKvNNfH4"></span></a><a =
href=3D"https://www.linkedin.com/company/6555839?trk=3Dtyah&amp;trkInfo=3D=
tarId%3A1422566705265%2Ctas%3Aseachange%20technologies%2Cidx%3A1-1-1" =
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style=3D'font-size:11.5pt;font-family:"Arial",sans-serif;color:#1155CC;te=
xt-decoration:none'><img border=3D0 id=3D"_x0000_i1030" =
src=3D"https://lh3.googleusercontent.com/ZobkU5wIPtzD6U-LUB69UGgX2_UbLzLN=
CobCB5My9EB-1MdK-7iogaqtw7OGxa5I-V9Lr_gS13X6ZL1VANywLW1jatoRJQjHSBidfL94a=
SSEW1hc7xatKIS3Wgf7MZpWG_qWf2A"></span></a><a =
href=3D"http://www.seachangetechnologies.com/" target=3D"_blank"><span =
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none'><img border=3D0 id=3D"_x0000_i1029" =
src=3D"https://lh4.googleusercontent.com/nTQyyU-oRcLLgwcbzm3Je5rRWoyeGrbs=
WueTWNaV043n3XljAwgyoxiTy2wYmtxOHUp6vbzV_sqxThYivRsE7XHTGBuX99pz951tggIbV=
046zNrCgt9PbIt0ZdTXQQZrZP89HG0"></span></a><o:p></o:p></p><p =
style=3D'margin:0in'><o:p>&nbsp;</o:p></p><p =
style=3D'margin:0in'><o:p>&nbsp;</o:p></p></div></div></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div></div></=
div></div></div></div></div></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Sun, Jan 7, 2024 at 7:18=E2=80=AFPM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Dipak,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This to =
confirm receiving your email; thanks.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>In order to =
better understand the issue I was hoping you could help clarify a few =
things. You mentioned there wasn=E2=80=99t any liquid pumping/flowing =
into the PTFE tube; did I understand correctly?&nbsp;&nbsp;&nbsp; If so, =
did you test with water?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Appreciate =
any insight you can offer in this regards. <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
&nbsp;&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><o:=
p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt'><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1597in;height:.1597in' =
id=3D"m_-4117569753751348589_x005f_x0000_i1035" =
src=3D"cid:image001.gif@01DA4526.B29D0680" =
alt=3DTel=C3=A9fono></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1597in;height:.118in' =
id=3D"m_-4117569753751348589_x005f_x0000_i1034" =
src=3D"cid:image002.gif@01DA4526.B29D0680" alt=3DEmail></span><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><a href=3D"mailto:amora@sapasequipment.com" =
target=3D"_blank"><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>rcruz@sapasequi=
pment.com</span></a><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1597in;height:.1597in' =
id=3D"m_-4117569753751348589_x005f_x0000_i1033" =
src=3D"cid:image003.gif@01DA4526.B29D0680" alt=3DWeb><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><a href=3D"http://www.sapasequipment.com" target=3D"_blank"><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>www.sapasequipm=
ent.com</span></a><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D292 height=3D66 =
style=3D'width:3.0416in;height:.6875in' =
id=3D"m_-4117569753751348589_x005f_x0000_i1032" =
src=3D"cid:image004.jpg@01DA4526.B29D0680" alt=3D"A close up of a =
sign&#13;&#10;&#13;&#10;Description automatically =
generated"></span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Dipak Mahato &lt;<a href=3D"mailto:dmahato@seachangetechnologies.com" =
target=3D"_blank">dmahato@seachangetechnologies.com</a>&gt; =
<br><b>Sent:</b> Sunday, January 7, 2024 5:19 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Fwd: =
Call# 691951 Requesting manual<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>---------- =
Forwarded message ---------<br>From: <strong><span =
style=3D'font-family:"Calibri",sans-serif'>Savka, Andriy</span></strong> =
&lt;<a href=3D"mailto:ansavka@shimadzu.com" =
target=3D"_blank">ansavka@shimadzu.com</a>&gt;<br>Date: Thu, Jan 4, =
2024, 3:41=E2=80=AFPM<br>Subject: Call# 691951 Requesting manual<br>To: =
<a href=3D"mailto:dmahato@seachangetechnologies.com" =
target=3D"_blank">dmahato@seachangetechnologies.com</a> &lt;<a =
href=3D"mailto:dmahato@seachangetechnologies.com" =
target=3D"_blank">dmahato@seachangetechnologies.com</a>&gt;<o:p></o:p></p=
></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>&nbsp;<o:p></o:p><=
/p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I received =
your call about Requesting manual.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please =
confirm you are referring to the instrumentation LC-8A, C20203002037. =
&nbsp;<a =
name=3D"m_-4117569753751348589_m_-10443751163163"></a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please see =
the attachment. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>&nbsp;</b=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I'd like to =
make you aware that your product has been discontinued for more than =
seven years. Due to its age, we can only provide limited support from =
this location.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank in =
advance for your response.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D677 =
style=3D'width:7.05in;margin-left:5.4pt;border-collapse:collapse'><tr =
style=3D'height:6.35pt'><td width=3D215 valign=3Dtop =
style=3D'width:161.3pt;padding:0in 5.4pt 0in =
5.4pt;height:6.35pt'></td><td width=3D462 valign=3Dtop =
style=3D'width:346.3pt;padding:0in 5.4pt 0in 5.4pt;height:6.35pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-SG style=3D'font-size:12.0pt;color:#767171'>Andriy =
Savka</span></b><b><span lang=3DEN-SG =
style=3D'font-size:12.0pt;color:#C00000'> |</span></b><b><span =
lang=3DEN-SG style=3D'font-size:12.0pt;color:#767171'> Product =
Specialist - HPLC</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-SG style=3D'color:#767171'>Shimadzu Scientific =
Instruments</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DEN-SG style=3D'font-size:9.0pt;color:#767171'>Address: &nbsp;7102 =
Riverwood Drive, Columbia, MD 21046, U.S.A.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DEN-SG style=3D'font-size:9.0pt;color:#7F7F7F'>Direct: +1 =
410-910-0825 </span><b><span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#C00000'>|</span></b><span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#7F7F7F'> </span><span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171'>Toll Free: 800-477-1227 =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171'>Website:</span><span =
lang=3DEN-SG style=3D'font-size:9.0pt;color:#7F7F7F'> </span><span =
lang=3DEN-SG><a href=3D"http://www.ssi.shimadzu.com/" =
target=3D"_blank"><span =
style=3D'font-size:9.0pt;color:#0563C1'>http://www.ssi.shimadzu.com/</spa=
n></a></span><span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#C00000'>&nbsp; <b>&nbsp;| =
</b></span><span lang=3DEN-SG =
style=3D'font-size:9.0pt;color:#767171'>Consumables:</span><span =
lang=3DEN-SG style=3D'font-size:9.0pt;color:#7F7F7F'> </span><span =
lang=3DEN-SG><a href=3D"http://store.shimadzu.com/" =
target=3D"_blank"><span =
style=3D'font-size:9.0pt'>http://store.shimadzu.com/</span></a></span><o:=
p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
lang=3DEN-SG style=3D'font-size:9.0pt;color:#767171'>Follow =
us</span><span lang=3DEN-SG style=3D'font-size:8.0pt;color:gray'> =
</span><span lang=3DEN-SG>&nbsp;</span><a =
href=3D"https://www.linkedin.com/company/shimadzu-scientific-instruments/=
" target=3D"_blank"><span lang=3DEN-SG =
style=3D'color:windowtext;text-decoration:none'>&nbsp;&nbsp;</span><span =
lang=3DEN-SG =
style=3D'text-decoration:none'>&nbsp;&nbsp;&nbsp;</span><span =
lang=3DEN-SG =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:#0563C1;tex=
t-decoration:none'>&nbsp;</span></a><span class=3DMsoHyperlink><span =
style=3D'color:windowtext;text-decoration:none'><o:p></o:p></span></span>=
</p></td></tr></table><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div></div></div></div></blockquote></div></div></b=
ody></html>
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