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✏️ Editing: 1705333927.M894218P681415.aristoteles.x5servers.net,S=18904,W=19340:2,RS

From: <rcruz@sapasequipment.com>
To: "'RVLock Customer Support'" <support@rvlock.com>
References: <ZGVZWJ7L2XP@zendesk.com> <E1030004-17AA486BF4027B89-F74DD676@shopify.com> <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
In-Reply-To: <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
Subject: RE: [RVLock] Re: New customer message on January 14, 2024 at 10:57 am
Date: Mon, 15 Jan 2024 09:52:07 -0600
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Thanks Jessi!

I will try these steps.

Rich

From: Jessi (RVLock Customer Support) <support@rvlock.com>
Sent: Monday, January 15, 2024 9:21 AM
To: Rcruz <rcruz@sapasequipment.com>
Subject: [RVLock] Re: New customer message on January 14, 2024 at 10:57 am

##- Please type your reply above this line -##

Your request (93931) has been updated. To add additional comments, reply to 
this email.

<https://rvlock.zendesk.com/images/2016/default-avatar-80.png>

Jessi (RVLock)

Jan 15, 2024, 8:21 AM MST

Hey!

Thank you for reaching out to RVLock! My name is Jessi and I would be happy 
to help you today.

We have 2 different programming methods, so I will send both of those over 
to you and attach a video to each below! That way, you have the resolution 
if your handle has a different programming.

1st programming option:
Hold down the “code reset” for 7-10 seconds
Type in your new code and press lock
Type in your new code again and press lock
(You have 30 seconds to do this, but this should program it)
You can follow along a programming video here. 
<https://youtu.be/hS3dzQOUVcw>  (start video at 4:45)

2nd programming option:
Start by holding down the #8 <https://rvlock.zendesk.com/agent/tickets/8> , 
while holding it down, press the lock button.
Release both at the same time
Type in that default of 1234, and press lock.
Type in your new code, and press lock.
Type in your new code again, and press lock.
(You only have 10 seconds for this programming, so move quickly)
You can follow along with this programming video here. 
<https://youtu.be/jSwHUAdXvmA>  (start at 2:08)

Thanks,
Jessi

<https://rvlock.zendesk.com/images/2016/default-avatar-80.png>

Rcruz

Jan 14, 2024, 10:57 AM MST

You received a new message from your online store's contact form.

Country Code:

Full Name:

Richard Nelson Cruz

What Do You Need Help With:

Troubleshooting

Order If Applicable:

Email:

rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Body:

Hi,

How do we reprogram our combination lock.  We have followed all the steps 
noted in the manual but cannot get it to work.

Thanks,

Richard

This email is a service from RVLock. Delivered by 
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks =
Jessi!=C2=A0 <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I will try =
these steps. <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
Jessi (RVLock Customer Support) &lt;support@rvlock.com&gt; =
<br><b>Sent:</b> Monday, January 15, 2024 9:21 AM<br><b>To:</b> Rcruz =
&lt;rcruz@sapasequipment.com&gt;<br><b>Subject:</b> [RVLock] Re: New =
customer message on January 14, 2024 at 10:57 =
am<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p><span =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Your request (93931) has been updated. To add additional comments, reply =
to this email.<o:p></o:p></span></p><div =
style=3D'margin-top:18.75pt'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0in 11.25pt 0in'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0in 11.25pt 0in 11.25pt'><p =
class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://rvlock.zendesk.com/images/2016/default-avatar-80.png"><o:p=
></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0in 0in 0in 0in'><p =
style=3D'margin:0in;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Jessi</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (RVLock) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;ma=
rgin-left:0in;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 15, 2024, 8:21</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#BBBBBB'>=E2=
=80=AF</span><span style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>AM MST <o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'line-height:16.5pt'><span =
style=3D'color:#2B2E2F'>Hey!<br>&nbsp;<br>Thank you for reaching out to =
RVLock! My name is Jessi and I would be happy to help you =
today.<br>&nbsp;<br>We have 2 different programming methods, so I will =
send both of those over to you and attach a video to each below! That =
way, you have the resolution if your handle has a different =
programming.<br>&nbsp;<br>1st programming option:<br>Hold down the =
=E2=80=9Ccode reset=E2=80=9D for 7-10 seconds<br>Type in your new code =
and press lock<br>Type in your new code again and press lock<br>(You =
have 30 seconds to do this, but this should program it)<br>You can =
follow along&nbsp;<a href=3D"https://youtu.be/hS3dzQOUVcw">a programming =
video here.</a>&nbsp;(start video at 4:45)<br>&nbsp;<br>2nd programming =
option:<br>Start by holding down the&nbsp;<a =
href=3D"https://rvlock.zendesk.com/agent/tickets/8">#8</a>, while =
holding it down, press the lock button.<br>Release both at the same =
time<br>Type in that default of 1234, and press lock.<br>Type in your =
new code, and press lock.<br>Type in your new code again, and press =
lock.<br>(You only have 10 seconds for this programming, so move =
quickly)<br>You can&nbsp;<a href=3D"https://youtu.be/jSwHUAdXvmA">follow =
along with this programming video here.</a>&nbsp;(start at =
2:08)<br>&nbsp;<br>Thanks,<br>Jessi&nbsp;<o:p></o:p></span></p></div></td=
></tr></table></td></tr></table><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p>&nbsp;</o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0in 11.25pt 0in'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0in 11.25pt 0in 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://rvlock.zendesk.com/images/2016/default-avatar-80.png"><o:p=
></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0in 0in 0in 0in'><p =
style=3D'margin:0in;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Rcruz</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;ma=
rgin-left:0in;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 14, 2024, 10:57</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#BBBBBB'>=E2=
=80=AF</span><span style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>AM MST =
<o:p></o:p></span></p><div><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;border-spacing: 0;text-size-adjust: 100%'><tr><td =
style=3D'padding:0in 0in 0in 0in;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: 100%'></td><td style=3D'padding:0in 0in 0in =
0in;-moz-text-size-adjust: 100%;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;text-size-adjust: 100%'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 =
style=3D'max-width:352.5pt;border-collapse:collapse;border:none;-moz-text=
-size-adjust: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;border-collapse:initial;border-radius: 8px;border-spacing: =
0;text-size-adjust: 100%;overflow:hidden'><tr><td =
style=3D'border:none;padding:0in 0in 0in 0in;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;border-collapse:initial;border-radius: 8px;border-spacing: =
0;text-size-adjust: 100%;overflow:hidden'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: 100%'><tr><td style=3D'padding:15.0pt 15.0pt =
15.0pt 15.0pt;-moz-text-size-adjust: 100%;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;border-spacing: 0;text-size-adjust: =
100%'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: 100%'><tr><td style=3D'padding:0in 0in 15.0pt =
0in;-moz-text-size-adjust: 100%;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;border-spacing: 0;text-size-adjust: =
100%'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: 100%'><tr><td style=3D'padding:0in 0in 0in =
0in;-moz-text-size-adjust: 100%;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;border-spacing: 0;text-size-adjust: =
100%'><div><p class=3DMsoNormal>You received a new message from your =
online store's contact =
form.<o:p></o:p></p></div></td></tr></table></td></tr></table><p =
class=3DMsoNormal><span =
style=3D'display:none'><o:p>&nbsp;</o:p></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;border-spacing: 0;text-size-adjust: 100%'><tr><td =
style=3D'padding:15.0pt 0in 0in 0in;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: 100%'><div><p class=3DMsoNormal><b>Country =
Code:</b><o:p></o:p></p><pre style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>US<o:p></o:p></span></pre></div>=
<div style=3D'margin-top:6.0pt'><p class=3DMsoNormal><b>Full =
Name:</b><o:p></o:p></p><pre style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>Richard Nelson =
Cruz<o:p></o:p></span></pre></div><div style=3D'margin-top:6.0pt'><p =
class=3DMsoNormal><b>What Do You Need Help With:</b><o:p></o:p></p><pre =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>Troubleshooting<o:p></o:p></span=
></pre></div><div style=3D'margin-top:6.0pt'><p =
class=3DMsoNormal><b>Order If Applicable:</b><o:p></o:p></p></div><div =
style=3D'margin-top:6.0pt'><p =
class=3DMsoNormal><b>Email:</b><o:p></o:p></p><pre =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p></span></pre></div><div style=3D'margin-top:6.0pt'><p =
class=3DMsoNormal><b>Body:</b><o:p></o:p></p><pre =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>Hi, =
<o:p></o:p></span></pre><pre style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>How do we reprogram our =
combination lock.=C2=A0 We have followed all the steps noted in the =
manual but cannot get it to work.=C2=A0 <o:p></o:p></span></pre><pre =
style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>Thanks,<o:p></o:p></span></pre><=
pre style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'><o:p>&nbsp;</o:p></span></pre><p=
re style=3D'line-height:15.0pt'><span =
style=3D'font-size:10.5pt;color:#202223'>Richard<o:p></o:p></span></pre><=
/div></td></tr></table></td></tr></table></td></tr></table></div></td><td=
 style=3D'padding:0in 0in 0in 0in;-moz-text-size-adjust: =
100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: =
100%;text-size-adjust: =
100%'></td></tr></table></div></td></tr></table></td></tr></table></div><=
/div><div style=3D'border:none;border-top:solid #EEEEEE =
1.0pt;padding:8.0pt 0in 0in =
0in;margin-top:7.5pt;margin-bottom:10.5pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from RVLock. Delivered by <a =
href=3D"https://www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_cont=
ent=3DRVLock&amp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-not=
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